Do you know how much your bad customer service cost you last year? When you look at the economy as a whole, it’s not an insignificant sum—$83 billion.
Now let’s talk about the flipside of that—good customer service. Commit to it and you can see a noticeable increase in return customers, which in turn can impact your bottom line—up to 95 percent in some cases.
That’s the wow figure of customer service, and it’s worth spending time on. But what is outstanding customer service—how do you define it and how do you refine it. It’s a shared set of emotions and processes that you can implement, company-wide. It’s a set of questions that leads to solutions that customers don’t expect, but nonetheless improve how they feel about your company and your brand.
This graphic explains more about customer service—how to analyse it and how to fix it.
The good folks over at invivo.com has kindly sent us over their own cardboard VR viewer and we just though we would give you a better look at it and an idea how it operates and what it looks like and how easy it is to set up.
Like any cardboard viewer its a simple process to set up taking a few seconds and you just pop your mobile phone in,What is good about the cardboard viewers is they are not restricting their potential and do not require proprietary devices to use them plus there is a huge amount of apps to try out now which is only going to grow in the coming year.
Check out the app first though….
The combination of INVIVO’s world-class 3D content and technical expertise has created a virtual environment like no other. An immersive educational experience, Bloodstream and CNS Explorer transports you to the interior of a blood vessel or into the CNS to learn about human anatomy from an impossible viewpoint.
The good folks over at VR Craftworks LTD have sent us over their very own cardboard VR viewer to check out.
VRCraftworkswas established 3 years ago to create business focused VR apps for the mobile platform.
VRCraftworks have produced over 20 commercial apps covering 4k 360 video, tours, product placement and branding support. Their free apps are available on both the Apple and Google Stores have been downloaded over 500,000 times and have been included in “Top Ten Apps for Google Cardboard” articles across the web.
As with any cardboard viewer the set up process is simple and takes seconds literally and off you go,we have done a quick video review below to go through the process and also show you what the headset looks like…
Recently we spoke to Jon from Stealth VR about their company and today the have announced their ALL NEW VR HEADSET – THE VR200 . The VR200 is coming to Europe and the United Kingdom in Q4 2016.
Jon told us previously on what they have to offer their consumers…
“Following a hugely positive reception to our inaugural product – the VR100 – we have now set our sights on becoming a major player in the Mobile VR arena. At this early juncture, global sales of the VR100 have exceeded all expectations. As well as capturing the imagination of consumers in the UK and key EU territories, the VR100 has taken the Japanese market by storm – particularly in major Electronic Stores such as Yodabashi and Bic Camera. Our unique combination of product and online community support has proved crucial to establishing our brand as one of the leading lights in Mobile VR.”
The greatest selling point of STEALTH VR is our unrivalled online community network and website. Our external product packaging features a QR Code that takes the consumer directly to www.STEALTHVR.net, where they can sign up instantly for free to the YOUR VR community hub. This encourages consumers to explore all that STEALTH VR has to offer, instantly, right there in-store. The YOUR VR exclusive members area is updated daily with the latest key VR content. App reviews, embedded videos, tech support, expert columns, guest interviews, news articles and user forums provide members of our online community with everything they need to stay right at the cutting edge of Virtual Reality.
The website’s greatest strength is its mobile compatibility. Each app review contains download links for iOS and/or Android. Furthermore, all videos are embedded directly into our website – one touch of a button and users have instant access to headset-ready VR content.
Today though sees the next product they have to offer VR fans out there this time round its called the VR200 check it out below..
About Stealth VR
The story of STEALTH VR began back in early 2015. when our Product Development Team set out to completely immerse themselves in all things Virtual Reality. Our vision was to combine Simplicity and quality within a sophisticated and stylish range of products that would have mass market appeal when the time was right to present it to the consumer at retail.
The VR2OO is a premium MobileVR headset designed to give you the perfect VR experience. 42mm lenses give unrivalled clarity to make your virtual experience completely unforgettable. Breathable leatherette eye padding and headband support ensure that the user is comfortable at all times. The folding visor gives full access to both sides of the lenses and the magnetic front panel is detachable for AR and device cooling purposes. Stylistically. theVR2OO is totally unique in cool white with embossed panelling and a choice of either silver or red trim.
Beyond the product itself http://www.STEALTHVR.net is your hub at the cutting edge of MobileVR Regular updates. exclusive content,news,videos and app reviews. We keep you completely up to date with the best that the virtual world has to offer.
Image Gallery
Features
Compatibility: Works with all smartphones; Android, iOS and Google Cardboard apps
Visual Immersion:42mm lenses Opaque visor (with detachable front AR) which blocks out external visual stimuli
Audio Immersion: Access port for audio headphone connection
Design and Practicality: Stylish with leatherette comfort eye padding, held in place by adjustable stretch headband
Maintenance: Cleaning cloth allows you to keep lenses crystal clear
Adjustability: Separate focal and lens distance adjustment dials to suit individual preference
Power: Access port to allow charging alongside use
Demographic: All ages, genders and backgrounds
Community: Full support network with expert advice, newsletters, user forums and a constant stream of updates on the latest free content
Having used this headset for a few days we can safely say you will enjoy it,Simple to use and comfortable to wear even for long periods of time it will be a pleasant experience,Padded undersides on the head-strap add extra comfort and stability on the head and using for long periods of time it does not feel weighty..See the video review below for more.
The new Samsung Gear VR headset is now up for pre-order,given it is backward compatible it will be a must have for current owners and new users alike,Though there is offers going to be available to obtain one free on buying the new Note 7 this will not last long and again stock could be an issue,We still have to wait here in Ireland for definitive news on that.
The new Gear VR is an improvement on its predecessor and indeed also looks better to boot.. Priced at the same level as the current model this is good to see. Users that already have the previous model and are not planing on buying a Note 7 for example would be interested in this deal right now and it would be advisable to act quick as last time around especially here in Ireland it was in short supply.. Release date is August 19th.. We look forward to getting one and will let you know how it is when it arrives..
Motoring fans rejoice, Autoblog car magazine has launched its own VR app which is now free to download on Android and iOS,Check down later on for the links..
On opening the app you will be presented with the usual instructions on how to set up and all VR fans will be familiar with the process.. One thing I will suggest is GRAB A PAIR OF HEADPHONES this goes for any VR experience… AND THERE IS KNIGHT RIDER HERE TO BOOT.
There is a nice UI here too to be explored with a menu on the top right,once you tap this area here you are presented with a few options to chose from..Check the images below..The app is well made and the experience is quite nice and you can either use your HMD or just watch on the device itself,when using your headset ensure you select the cardboard mode pop on the headset and enjoy.
Autoblog staff say “Our 360-degree videos give you a complete experience. You’re in the car and you see the track from all angles. It’s immersive. After that chilly day in Southern California, we’ve driven more supercars, gone off-roading in amazing Jeep concepts, and conquered snowy Pikes Peak. We’ve gone inside the Vault at the Petersen Automotive Museum and played with an authentic KITT replica from Knight Rider. That’s just scratching the surface”
The team at Autoblog is thrilled to offer a whole new way to experience edge-of-seat automotive awesomeness, right on your device: in immersive, virtual reality video. Featuring exclusive 360º video content, take the driver’s seat in some of the world’s most famous and exotic rides for a one-of-a-kind viewing experience. Whether you’re at the top of snowy Pikes Peak in a convertible Mustang Ecoboost, or in Malibu cruising the PCH in a convertible Bentley Continental GTC, you won’t get much closer to feeling the wind in your face and smelling burning rubber!
Highlights:
● Browse our always-expanding library of exclusive, premium VR video content from your favorite contributors at Autoblog.
● Explore 360º environments by moving your phone or using touch navigation.
● Have a VR headset? Switch to Cardboard mode during playback for complete immersion into the hot seat.
● Download videos to your device when using wifi to prevent data overuse.
● Save videos to the favourites library to quickly retrieve and watch again.
We have covered quite alot of cases for the Samsung Galaxy S7 Edge and indeed the Galaxy S7 over the last few months and will be moving onto the Note 7 next,This time we review the Bolt Cover case from ZIZO WIRELESS for the S7 Edge…
MULTIPLE LAYERS OF PROTECTION
The case offers multiple layers of protection: a soft, Shock Absorbing Tetra Polyurethane with an Impact Resistant Polycarbonate shell that clips into the outer locking belt clip with a 360 degree rotatable swivel. All layers compliment each other to provide the best aesthetic, protection, and functionality available on the market.
On first look i thought the case looked a bit on the big side and bulky but when applied its not the case at all and actually feels quite good to hold giving you great grip from any angle..There is a nice texture too across the back of the case which feels nice and is also grippy this also applies to the top and bottom of the case and overall a good grip is easily achieved.
The back of the case does come with a kickstand which is excellent and its also usefull for watching media be it on your bedside locker or table at mealtime which we should be doing but we do it,dont deny it… The device was very stable with the kickstand fully opened and its a nice bonus without having to pick up the device and just let media play as is..
There is also a lanyard strap to boot,not my cup of tea these days but a few years ago they where the in thing to have but nonetheless it is hand to have one there and avail of the feature should you need it..Also rocking a holster clip you can just pop the device onto your jeans or bottoms and its quite secure,again this is something I personally would not use but the option again available which plenty of folk will surely like..
One aspect I do like about the case even though it takes the aesthetic looks away from the device is how the lip around the edges come up and protect the device,most if not all cases reached a level like this protecting the edge,To my surprise the apps edge still worked perfectly fine but not everyone uses this feature and indeed it can be turned off to so its not an issue for apps edge users which will be certainly welcome..
Overall I was pleased with this case with its looks and features and how it protected the device as a whole whilst offering all the features provided on the case which is a big plus for me and you should head over and check out the ZIZO WEBSITE and check out the full range and colours available and there is some really nice colours to pick from.We would like to thank ZIZO for sending us this case to check out and we shall see more soon in the coming weeks..
Any questions fire away below of get us on all our social media hangouts which can be found on the top right of our blog…. COME SEE OUR NEW FACEBOOK PAGE
If something has changed since the inclusion of smartphones in our life, is how important wall outlets have become.
Therefore, the need for power banks is common but sometimes its just harder to find them in local stores. Thinking about it, HP came out the idea of turning the battery into a full backpack.
HP Powerup Backpack
The idea comes in handy when you paired with a generous capacity. Included is a 22400 mAh power bank that can charge smartphones, tablets and even laptops.
As far as they don’t use USB Type-C, everything should be fine. But the novelties don’t stop there, there’s also a “heat sensor” that will automatically adjust the temperature.
The Power up comes with a wide variety of charging cables but Type-C or any proprietary charging method, albeit with an adapter you should be ready to go. The Laptop charger works for most HP laptops (as you could expect) but also works for those that use 4.5mm or 7.4mm barrel connectors.
The Power bank comes with USB 2.0 and USB 2.4 and 19V outputs to have you covered.
The material seems to be very durable and is said to withstand some rain, but in case the sky in falling over you, there’s a rain cover include in the box.
But lets take a look:
Unfortunately is not yet available, but it will be on September 14th, you pre-order yours via Amazon, but with a price tag of $199.99 is not precisely “cheap”.
Let us know what are your though on this? Would you take one for school? Or to play Pokémon GO nonstop? Sound off below or join us on Twitter at @techbuzzinfo and @VicenteA_George.
In case you missed it, LG is going to unveil the V10 successor in an event in San Francisco on September 6th.
The V10 was LG flagship until the G5 came out, despite the low sales, the company is aiming a hit with this gadget.
The V10 was an already excellent device and recently was updated to Marshmallow. With a build-in32-BIT HI-FI DAC the audio quality of this phone was the best of 2015, but this time, the revamp model will come with a quad arrangement that promise to produce 50% less ambient noise that’s comparable to a “Live Performance“.
The company behind this technology will be ESS Technology, the same who brought the outstanding sound to the V10.
Here’s what Juno Cho, LG’s president thinks about it:
As smartphones mature, we’re seeing more and more customers looking beyond just fast processors and big displays in their devices,” said Juno Cho, president of LG Electronics and Mobile Communications Company. “Higher quality audio is simply the natural evolution of the smartphone, as the industry moves toward a more holistic multimedia consumption experience. We’re pleased to continue this long-term partnership with ESS and bring best in class audio to LG V20 users.
The V20 is said to sport the same dual selfie cameras at the front, and well the secondary display found on its predecessor. An improved rear camera, SD 820 and 4GB of RAM among other interesting things.
Another important feature to have in mind is the premier release of Android 7.o Nougat, LG already confirmed that the phone will come with the latest version of Android right out of the box.
What do you think about this? Will you be getting the new LG flagship? I would if I can!
Let us know your thought below or join the twitter conversation.
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