Unity Card: a simple, quick and targeted way for authorities to provide emergency aid and relaunch the economy #UnityCard #Loyaltech #Paynovate

As the Corona curves are slowly but surely starting to flatten, the focus is gradually shifting towards the next challenge: relaunching the economy. Whilst national governments and international institutions across Europe and the world are announcing unprecedented crisis measures, it remains to be seen if these will be enough, and especially, whether the aid can be deployed quickly enough to save those in need today. Therefore, decisive action needs to be taken today rather than tomorrow.

Already, Loyaltek is in talks for well over a million cards in several countries including Belgium, France, Spain and Portugal, the first few municipalities having already confirmed they will be adopting the solution.

With a view to this, European FinTech pioneers and veterans Loyaltek and Paynovate are teaming up in a unique proposal to political leaders, with the aim of offering citizens much needed and rapid financial support by means of the Unity Card. As innovative as it is useful, this debit card can be limited for use in a certain geographical area (e.g. one municipality) as well as a certain types of predetermined shops or businesses, in this case those that have been forced to close during the current crisis: hotels, restaurants, bars, hairdressers, DIY-stores, clothes stores… As such, it is the perfect instrument to stimulate the local economy and prevent the money disappearing to foreign e-commerce websites, being sent to family abroad, or saved.

Whether it’s to support merchants who have had to close their business or to help a mother feed her children: our leaders, from municipal to national level, are looking for ways to mitigate the effects of the lockdown and prepare for a return to normal life and economic recovery,” explains Robert Masse, founder and CEO of Loyaltek and expert in the field of card payments. “But time is running out, and the question arises as to how to allocate these various resources as quickly and efficiently as possible, while at the same time avoiding any risks of fraud and ensuring that public money serves its intended purpose, to the extent of creating a win-win situation and benefiting society as a whole.”

The Unity Card can be loaded and reloaded with any desired amount of money and works just like a regular debit card on payment terminals. The validity period can be adapted in function of the needs and intended support. Users can check the remaining value thanks to a QR code on the back, while an extranet allows the issuing authority to monitor, analyse, manage and even adjust the way its cards are being used, all in real-time. And thus, once again in this crisis, it’s new technologies that are offering relief in a situation which at first seemed insoluble.

“In a spirit of social commitment, our R&D teams wanted to make themselves useful against the horrors of the Corona virus. Ultimately, it’s the pragmatism and the potential of this solution which convinced us to set up the necessary partnerships to deploy it throughout Europe,” concludes Robert Masse. “The name, which of course stands for solidarity, came naturally, and we have decided to offer the first 5,000 cards to each of the municipalities that want to work with it, given that they’re the ones closest to the situation on the ground. Implementation costs are kept to a minimum and amount to a fraction of the usual costs of similar ‘traditional’ measures. Moreover, we do not take any margin on the transactions. Two years ago, we already delivered 12.000 cards to the World Food Program for humanitarian aid.”

The solution proposed has proven its worth before in Germany at the time of the migration crisis, when Loyaltek distributed tens of thousands of cards to local authorities to manage the allowances of Syrian refugees, allowing them to provide in their most basic needs by purchasing from local merchants.

The appearance of the Unity Card can be personalised if necessary. It is distributed either directly to the beneficiaries or by group transmission to the competent authority, which can then further distribute it. The payments made by citizens with the card are managed together with the rest of the merchants’ payment traffic, while cardholder support is ensured by Loyaltek or the ‘customer’ himself, i.e. the issuing authority.

https://www.unitycard.eu/

Cowboy introduces its third generation electric bike, at the edge of a new frontier in urban mobility. #ebike #Cowboy #Cycling

As people and governments around the world rethink city life and the daily commute, today Belgian start-up Cowboy unveils its third generation electric bike. With a vision to transform urban mobility, the Cowboy 3 is designed for commuters all across Europe to ride fast and free toward the city of the future.

The Cowboy 3 model is engineered with several significant new hardware features including a single-gear automatic transmission to create the smoothest, simplest mode of transport on the streets today. With an obsessive attention to detail, including the removable battery built right into the frame, Cowboy continues to hold a distinct performance advantage in the market. Cowboy 3 uses the latest in design, smart technology, manufacturing excellence and is available for order now via cowboy.com at an RRP of €2.290 / £1.990. The first orders will be delivered at the end of July.

Cowboy also announces a major update to its app with features most desired by its rider community: auto-unlock, theft alert, crash detection, and air quality mapping now available for new and existing customers. These uniquely Cowboy features stack alongside a brand-new service offering: Cowboy Mobile Service. Rolling out in cities throughout the summer, any rider will be able to book a repair online and a local specialist will come to them to fix their bike, free of charge.

Bike Update Highlights

All-new:

Carbon belt transmission

No oily chain and no maintenance required for up to 30,000 kilometres.

Lower gear ratio

Ensures a faster start and easier ride when climbing uphill.

Custom mudguards

Fits the bike like a glove (available at an RRP of 89€ / 79£ inc VAT ).

Puncture-resistant tires

Has a flexible grip and a puncture protection layer in the tires.

Comfortable ride

Increased comfort with an increased tire surface along the rims.

Three colourways

Now available in Absolute Black, Anthracite Grey, Mineral Grey to suit the rider’s preference.

Cowboy 3 users will of course make the most of existing features like the aforementioned removable battery and a lightweight bike weighing only 16.9 kg.

App Update Highlights

The new Cowboy is connected to an app like its predecessors. In addition to the existing Cowboy app features (Find My Bike, Navigation, Live Dashboard, Siri Voice Control), four new features will complete the digital experience and transform the way one rides and navigates through cities:

Auto-unlock

The bike knows its rider. The app automatically senses when you’re nearby. Simply move the bike, and it will unlock so you can keep your phone in your pocket and be ready to ride in an instant.

Theft detection 

Your bike should move with you and only you. The owner gets notified as soon as someone tries to move or attempt to snag their bike.

Crash detection

The road is rough out there. So if a rider is ever in an accident, a sensor detects the fall so we can check in to make sure they’re alright. If the rider doesn’t answer, their emergency contact is alerted right away.

Air quality 

Be aware of the pollution level around you and let the app show you the healthiest way through the city.

Cowboy Mobile Service Highlights

The now introduced Cowboy Mobile Service program is a network of repair specialists who come to our customers wherever and whenever they need a repair—free of charge when under our 2-year warranty. This program, now active in 24 cities and expanding throughout the summer, was  inspired by our Test Ride program—a 67-city network of Cowboy experts who meet a prospective customer with the bike to try it before purchasing.

Adrien Roose, CEO of Cowboy said: “The success of our previous model has been tremendous across all of Europe. It’s been great to create an electric bike that really speaks to the modern commuter as they set to change the way they experience urban movement. We always knew that people would start to look at alternative ways to commute over the next few years, however with cities’ increased investment in bike infrastructure, we are thrilled to offer a perfect blend of convenience, technology and comfort.”

Technical specifications of the Cowboy 3 electric bike: 

Weight 16.9 kg total weight, including battery
Frame material Aluminium
Rider height One M/L frame size, optimized for riders between 170-195 cm tall
Tires Cowboy custom tires, puncture resistant tires with a flexible grip and a puncture protection layer at a width of 42mm
Brakes Tektro hydraulic disc brakes
Front lights Integrated LED front light can be turned on/off via the app
Rear lights Integrated LED rear light intensifies when decelerating and/or braking
Warranty 2 years
Range up to 70 km autonomy
Battery 2.4 kg removable battery. 360 Wh and 10.0 Ah
Mobile app iOS and Android. Secure, digital-key lock/unlock via personal app
Colours Absolute Black, Anthracite Grey, Mineral Grey
Belt Gates carbon belt, gear ratio 63/22 (2.86), offering a 30k km lifetime
Charger 100 W charger with a charging time of 3.5 hours
Motor Custom-designed 30 Nm / 250 W motor, integrated into the rear wheel
Maximum speed 25 km/h (15mph)

PayPal email scam to watch out for in Dutch. #PayPal #Scams #Phishing

Last November I was the tatget of an elaborate paypal scam which Paypal had to investigate due to the numerous emails I got within the space of a few days which was dealth with eventually by the company, Now there is another one to keep an eye out for only this time comes in Dutch via email claiming there is unpaid fees to be paid and will limit my account Dutch would be a language not used often in phishing scams.

Once again this is a replica page that is trying to get your details and should be avoided and reported to Paypal straight away at spoof@paypal.com. Again these scams are not new but they change tack and can still catch people out so beware. On the opening text you see

Account Service heeft u een betaalverzoek gestuurd

translates to –  Account Service has sent you a payment request. 

After a review your account has been limited due to unpaid fees, please pay this invoice to cover your unpaid fees and remove this restriction permanently.

 

It claims I owe them 6.75 USD and then gives you a link to pay it and as mentioned looks genuine as seen above, Of course it is just out to get easy money in small doses but if you fall for it you have just handed over all your login information which is what they aim to do.. Remember to report the mail by forwarding it to spoof@paypal.com. We will see what they have to say about this one..

48 is back with new plans data allowance rather shy but has other good perks. #48

48, Ireland’s first truly digital-only youth mobile network, is changing up mobile with the introduction of two totally new SIM only plans sure to revolutionise the data experience, giving customers more choice and flexibility than ever before.  The new plans, starting from just €9.99 per month also offer a range of incredible new flexi-data features allowing customers to experience a mobile network in a way that truly works for them.

 

 

In what is a first for any mobile network in Ireland, customers can CARRY, SAVE, SHARE, SWAP AND DONATE their data each month; this is a good move here which no other networks offer and might swing customers but the overall allowance might not cut it for an extra 3 euro a month from GOMO with 80GB of data. DATA IS KING these days..

  • CARRY IT
    • Roll any excess data over to next month before you lose it.
  • SAVE IT
    • We get a lot of rainy days in Ireland. Save 5GB for a really wet one or an emergency.
  • SHARE IT
    • BFFs share everything. If yours is on 48 and needs some data, share some of yours through the My48 App.
  • SWOP IT
    • Turn minutes into gigabytes. Exchange minutes not used for extra data
  • BORROW IT
    • Down on data? Mates have nothing for you? Once a month, we’ll spot you 1GB and you can get us back next month – we’re sound like that.
  • DONATE IT Turn data into donations. Donate up to 1GB of data to 48’s chosen charity, FoodCloud (equivalent of 50 cent).

The new plans not only represent greater flexibility but also allow customers to do all of the things they love like talk, text, internet… without having to worry about cost.

For €9.99 a month, customers get 300 minutes, unlimited texts and 20GB data. 48 has also introduced a second membership plan for €14.99 per month offering customers 300 minutes, unlimited texts and 40GB of data.

Both memberships also offer 4G connectivity as standard and a monthly EU data roaming allowance is included. What’s more, there is no limit on the number of customers who can avail of these new membership plans – they are available to anyone looking to change up their mobile experience!

The new membership plans have been live since April 2020 with existing customers making the most of the flexi-data deals.

Speaking about the new membership plans, Eilis Fitzgerald, Marketing Manager, 48 said; “We’re incredibly excited to unveil our two new membership plans today. Since 2012, 48 is Ireland’s first digital-only youth mobile network and more recently we recognised the need to freshen up our membership plans to better suit our customer’s needs. We listened to our target market and have created a mobile experience that is truly different, offering the flexibility that our customers crave. Finally, Ireland has a mobile network serving the youth market, offering a revolutionary data experience, greater flexibility at an affordable price point.”

For new customers looking to change up their mobile network, it’s simple to join; customers can visit 48.ie or download the My48 app, fill in their details to receive their new SIM through An Post to any address in Ireland. There’s no need for existing customers to change their SIM, they can simply log on to 48.ie and sign up for one of the new monthly memberships. New customers also have the option to trial the service first by ordering a SIM preloaded with 1GB of data before choosing to activate their account.

Ireland’s first digital only network, 48 customers have the benefit of managing their account exclusively online or by speaking with a member of 48’s dedicated webchat team who are available seven days a week. 48 customers will also benefit from 98% 4G population coverage as standard.

Nik Collection 3 By DxO: A Faster and More Creative User Experience in Adobe Photoshop and Lightroom Classic

DxO, one of the most innovative companies in the photography and image-editing industry, has announced the immediate release of the Nik Collection 3 by DxO, a major upgrade to the famous plugin suite for Adobe Photoshop, Lightroom Classic, and DxO PhotoLab. The Nik Collection 3 By DxO has become even more powerful and versatile with each new version. It features a newly designed Nik Selective Tool, the suite’s plugin launcher for Adobe Photoshop, and new quick edit tools. Nik Collection 3 By DxO also offers a new non-destructive workflow, a unique feature that is perfect for Adobe Lightroom Classic users, as well as an eighth geometric correction plugin, Perspective Efex. Finally, the Message Centre lets Nik Collection users stay informed about new upcoming features and access new online resources.

Quickly Unlock Your Creativity in Adobe Photoshop with the Nik Selective Tool

The Nik Selective Tool is a dedicated palette that gives users direct access to the suite’s various plugins from Adobe Photoshop. The new Nik Selective Tool has been completely redesigned. This latest version revolutionizes how Nik Collection By DxO is used by simplifying the suite and providing faster access to each editing feature. The new version of the Nik Selective Tool features a new design that makes it easier to identify each plugin and clearly display your favourite presets. To optimize the workspace in Adobe Photoshop, the palette can be automatically collapsed with one click. The tool is also fully compatible with HiDPI screens and can be used in dual monitor mode for an even more productive experience.

At the same time, the Nik Selective Tool has been expanded to include lightning-fast retouching options. Its new “Last Edit” feature recreates the last preset applied in a single click so users can quickly edit their images in the plugins of their choice. This feature is especially useful for editing batches of images or when users want to create a preset after editing a photo. Its brand-new “Quick Edit” option even lets users edit their images by applying the last action used without having to launch the plugin interface—all in a single click. Lastly, Silver Efex Pro and HDR Efex Pro now offer direct access to favourite presets, in addition to Color Efex Pro.

 

“The new Nik Selective Tool is a great way to make my post-processing workflow even more effective,” says Soli Kanani, professional photographer and DxO ambassador. “Just like a real-life assistant, it’s by my side around the clock, which lets me quickly open all the plugins I need at every step in the editing process, all without losing sight of what I’m doing.”

A Revolution for Adobe Lightroom Classic Users: A New Non-Destructive Workflow 

To better meet the needs of Adobe Lightroom Classic users, the Nik Collection 3 By DxO now offers a new workflow that lets photographers freely edit their files within the same plugin. This technology is based on the use of the TIFF MULTIPAGE file format, which combines the input image, the saved Nik Collection 3 By DxO editing parameters, and the output file all in the same file.  The Nik Collection 3 By DxO is the first suite of creative photo plugins to introduce a non-destructive workflow to Adobe Lightroom Classic, resulting in unparalleled versatility.

“The non-destructive workflow in Nik Collection 3 By DxO adds an incredible amount of flexibility and fluidity to the editing process,” says Jean-Marc Alexia, VP Product Strategy and Marketing at DxO. “It can be used with all host software programs that include a third-party export menu. It’s a huge improvement.”

Perspective Efex: The New Geometric Correction Plugin 

Perspective Efex is the new Nik Collection 3 By DxO plugin dedicated to geometric corrections. Drawing from DxO’s unique expertise, it combines a number of exclusive tools to remove defects and add effects to photos. 

Perspective Efex automatically corrects unsightly leading lines, no matter how complex, which is a very useful feature in urban photography. It is also the only plugin to offer a feature that automatically corrects shape distortion, providing an easy way to reestablish the natural shapes of subjects located on the edges of wide-angle photos. It is the perfect tool for group wedding photos and family photos! Thanks to the use of DxO’s powerful optical modules, Perspective Efex can even automatically correct fish-eye distortion. Lastly, its automatic horizon correction tool instantly levels out skewed horizon lines in architectural and landscape photos.

Miniature Effect

Perspective Efex can also be used creatively at the end of the editing process to simulate a shallow depth-of-field effect, i.e. miniature effect. Previously, such a result could only be obtained through costly and complex tilt-shift lenses. The plugin offers two blur gradients. Users can adjust placement and intensity and choose whether they would like the effect to be symmetrical or asymmetrical. Users can also change their aperture settings when simulating a bokeh effect.

Message Centre

The Message Centre in Nik Collection 3 By DxO can be accessed through the new Nik Selective Tool. This feature helps Adobe Photoshop users stay up to date on the latest news about the plugin suite and access a number of online resources, including webinars, tutorials, customer support services, and much more!

Price & Availability

The Nik Collection 3 by DxO (Windows and macOS) is now available for download on the DxO website (https://shop.dxo.com/en/photo-software/dxo-nikcollection) for a special launch price of £86.99 instead of £125, and £49.99 instead of £69 for the upgrade, until June 30, 2020.

 

Photographers who already own Nik Collection 2 By DxO or a previous version can upgrade their software by signing into their customer accounts. A fully-functional, one-month trial version of Nik Collection 3 By DxO is available on the DxO website: https://nikcollection.dxo.com/download/.

Meaco launches its first pedestal fan as the hot summer weather continues. #Meaco

2020 is likely to be a record-breaking year for high temperatures. April was the sunniest on record for the UK and May continued to bring the sunshine. Long range forecasters have predicted that 2020 will be one of the hottest on record, with the peak coming at the end of July. Meaco has seen an exceptionally high demand for fans this spring, partly due to this weather, and in part caused by the lockdown with more people working and exercising from home. It is therefore timely that Meaco has launched a new pedestal fan, to join its award-winning range of Meaco fans.

The MeacoFan 1056 Pedestal air circulator is the first pedestal fan for Meaco, developed and built following customer demand.  According to Chris Michael, MD of Meaco “customers were looking for a floor fan, as they had no spare furniture space to place the current 1056 model on.  They can now use their floor space, and also have the fan above the height of objects that might otherwise have obstructed the airflow.  This makes it perfect for the bedroom or a home office setup.”

 

The 1056P has the same features and benefits as the award-winning table-top model, circulating the air within a room efficiently and quietly.  The fan head moves side to side, up and down bouncing the air off the walls and ceiling to create a pleasant breeze rather than just blowing the air in one direction.

Low on energy consumption and extremely low on noise levels, the 1056P has been awarded a Quiet Mark. Its low energy DC fan motor ensures the ultra-low noise, making it perfect for use in bedrooms, and home offices.  You will hardly know it is on!

The MeacoFan 1056P comes with a magnetic remote control and a display in the base to show the room temperature and selected fan speed.  In ECO mode the fan speed automatically changes as the temperature in the room changes; at night the Off Timer will silently turn the fan off and the display light can be turned on or off as required. For help with operating the remote at night, there is a spotter lump on the down speed button to help you work out where you are on the remote in the dark.

Finishing touches include a stylish design with faux “leather” handle.

BUY – https://www.meaco.com/cooling/meacofan-1056p-air-circulator

How to Tell When it’s Time to Buy a New Smartphone…

Some people buy a new smartphone as soon as Apple, Samsung, or other manufacturers release their latest products. However, for most of us, we like to keep our mobile devices running for as long as possible and put our money into other things. Plus, putting off upgrading devices until it’s necessary also means no need to worry yet about transferring data onto a new phone or spending time on the other facets of this process. When days are busy, it’s tricky fitting in all the must-do tasks, let alone adding tech issues to the mix!

However, sooner or later, all phones start to play up and eventually need replacing. You don’t want to be left in the lurch with no smartphone to use for a time, but you also don’t want to jump the gun and buy something new before you have to. If you’re not sure how long you might get out of your current gadget, or whether you could perhaps simply book in for an affordable cell phone repair instead, here are some signs to look out for. 

Super Slow Touchscreen Response Time

All smartphones misinterpret or miss taps or swipes at points. However, if your touchscreen is driving you crazy because it’s ridiculously slow to respond or register actions or simply ignores them altogether, it’s likely time to go shopping for a new device. This issue is a sign that the tech is at the end of its life. Plus, you won’t have much luck getting many tasks done on the phone, which renders it pretty obsolete anyhow. 

Power Button Doesn’t Work

Another problem is if your phone won’t power on or off. If you leave your phone on all the time, this may not be the biggest deal at first, but over the long-term, this can cause considerable issues if you can’t turn the phone off to reboot it or update software, or can’t turn it back on again after taking such steps. Newer smartphones have only a few buttons on them, but the power switch is critical. When this starts playing up, your phone may be on the out. 

The Phone Gets Too Hot

A common issue many users have with their smartphone is that after a while, the tech tools overheat. If this starts to happen with your device, especially when you’re not even using the gadget for calls or other tasks, you should get it checked out by a repair service person or a manufacturer’s rep. 

This problem – when it overheats to a high level, and you’re worried it’s dangerous – can stem from a variety of small and large things going wrong. You don’t want the item to burn or explode on you, so it’s best to investigate the matter ASAP. Some causes can be solved relatively inexpensively, but others will show you it’s more economical to buy a new product instead.

Strange Lines or Other Issues on the Screen

Have you noticed that there are weird happenings on your device’s screen? For instance, there might be strange lines or bands that make it hard to read, or other anomalies such as flickering or jumping lights, or dead pixels on the screen. When this happens, it’s time to have the phone checked out by a qualified technician. It could have damaged components that need repairing, but often these screen occurrences point to more expensive faults that may not be possible to or worth fixing. 

Phone Keeps Shutting Itself Down

Another regular problem with smartphones after they’ve been in use for a few years (or earlier, in the case of broken or faulty gadgets) is that they shut themselves down unexpectedly. If this happens as a once-off, don’t stress, but if it is a regular point of annoyance for you, you could face an issue with the phone’s battery. 

You may expect that you can quickly and affordably replace the battery if this is the case, but in reality, some phones have easily-accessible batteries while others do not. If your tech tool falls in the latter category, it may cost you too much in labor costs to bother fixing it. 

Buying a new smartphone can be a fun task if you love technology and having the latest machines to use. However, upgrading to a new device is also costly and time-consuming. As such, consider the factors mentioned above, along with other common phone issues, to see if you truly need to replace your gadget or can try other fixes first. 

Urbanista London true wireless now on pre-order. #UrbanistaLife #TrueWireless

Fancy some new true wireless? The recently announced Urbanista London are now available to pre-order and will be shipping in Mid June. The New true wireless offer everything you would expect from Urbanista including looks with several colours and all the features along with ANC.

Urbanista London is packed with style and creativity and our earphones are inspired by the vibrant and busy city. To express your personal style, London is available at launch in Midnight Black (Black), Rose Gold (Pink), White Pearl (White) and Dark Sapphire (Blue) and comes with a sleek and slim colour-matched charging case. London has an IPX4 waterproof rating and is therefore protected from splashing water at any angle.

Designed for Life in Motion

Staying connected is easy with London: the latest in 5.0 Bluetooth connectivity means London is compatible with your iOS, Windows or Android device and allows you to have your voice assistant available at the touch of a button. Whilst on the go, the built-in noise cancelling dual microphone allows you to make or receive stereo phone calls, adjust the volume, play and stop.

London provides a playtime of 5 hours, and with 4 additional full charges from the case, a total playtime of 25 hours. The indicator lights will let you know when you are out of charge and then you can conveniently charge your earphones in under one hour on any Qi-certified pad or via the USB Type-C cable, straight out of the box.

Key Features of Urbanista London

  • Active noise cancelling (ANC) feature
  • Built-in ear detection sensors
  • Ambient Sound Mode
  • Wireless charging in one hour under any Qi-certified pad
  • Slim, colour matched charging case carrying 4 full charges
  •  4 indicator lights showing battery capacity
  • 25 hours playtime: each playtime runs up to 5 hours. The pocket-sized charging case is ready for another 4 full charges recharging house
  • IPX4 protected – protected from splashing water at any angle
  • Bluetooth 5.0 connection
  • USB Type-C cable
  • Silicone earbuds – different sizes available for a more personalised in-ear fit
  • Four stylish colours: Midnight Black (Black), Rose Gold (Pink), White Pearl (White) and Dark Sapphire (Blue).
  • Volume and music control
  • Voice control (Siri and Google Assistant)
  • Stereo phone calls
  • Full iOS, Android and Windows compatibility

PRE-ORDER 

Southern Health & Social Care Trust partners with Civica on new employee app #Civica #SHSCT #App #Covid19

Southern Health & Social Care Trust (SHSCT) is working with Civica, a global leader in software for public services, to provide its employees with the new SHSCT Connect App. The app will play a vital role in keeping the Trust’s employees informed of the latest updates during the COVID-19 pandemic, providing a central hub for information and issuing alerts.

SHSCT provides health and social care services across five council areas in Northern Ireland, and employs more than 13,000 people.

As an established partner Civica has been working with the SHSCT to support delivery of care using its patient administration and document management systems. Following Civica’s collaboration with the Northern Ireland Department of Health to develop the COVID-19 NI mobile app, the Trust commissioned Civica to help build an app to ensure vital information is shared with all its staff, including those with no access to corporate systems such as contract and agency staff. The app is a vital source of information, guidance and engagement for employees during the COVID-19 pandemic.

The app provides the Trust with direct control over all content using a flexible content management system, providing complete autonomy. It was developed in four weeks following a virtual design workshop with Civica, SHSCT and UX design company, Big Motive, as just one innovation within the Civica North Star lab.

This is a first for the Trust and will give all employees access to the content they need on a day-to-day basis, as well as provide a central hub for podcasts and newsletters. Chatbot functionality enables employees to ask questions and get a response at any time of day or night. It then provides a daily breakdown of questions being asked so the Trust’s communications team can refine the content and resources within the app accordingly. In addition, the Trust can send out push notifications for important announcements, such as notifying employees of a new PPE delivery.

Vivienne Toal, Director of Human Resources and Organisational Development at Southern Health & Social Care Trust said: “Together with Civica and Big Motive, we have been working extremely hard over the past month to find a way to ensure all our employees, including those who do not have easy access to a computer, can access information regarding news, benefits and health and wellbeing on a regular basis.

“Engaging with and listening to our staff is fundamental to helping us create a great place to work. One of the key areas we identified for improvement following our 2019 staff survey was communication and engagement, so we are thrilled that this app will enable us to connect and engage with everyone across the organisation quickly and effectively. This roll-out is just the first phase and we are very excited about how the app will develop over time.” 

Steve Brain, Executive Director, Health and Care, Civica added: “Technology and software are key enablers to improving communications and driving efficiencies across the NHS. The SHSCT Connect App will allow the Southern Health & Social Care Trust to share focused, easily consumed content with its 13,000 employees, ensuring they are always kept up-to-date. We are delighted to be supporting the Trust with its digital transformation strategy at this crucial time and improving its employees’ engagement and wellbeing at work.”

While COVID-19 drove the creation of the app, it has also been designed as part of the Trust’s wider digital transformation plan and will continue to function as a key HR and Communications platform post-pandemic. The Trust is also looking at using the app to provide online and virtual training as well as clinical guidance for medical workers in the future.