Category: Tech News

Aer Lingus Chooses Salesforce to Digitally Transform Customer Journeys

Salesforce today announced that Aer Lingus, the Irish flag carrier, is using Service Cloud and Marketing Cloud to transform its customer experiences.

Why it’s important: 96% of customers say excellent customer service builds trust, according to Salesforce research.

With Salesforce, Aer Lingus will digitally transform to deliver personalisation and seamless customer experiences at scale. This includes introducing a centralised management capability and omni-channel approach across all marketing, transactional, post purchase/travel, loyalty, support and disruption communications.

Creating a customer-first approach across all touchpoints will remove friction, optimise the right message at the right time, and also help Aer Lingus consolidate its technology stack.

  • With Service Cloud, Aer Lingus will allow customer service teams to respond to customers more efficiently through data, automation, UI and guided workflows.  average case handling time and increase agent productivity through guided workflows. This will enable teams to respond to customers more effectively and quickly during peak travel periods.
  • Marketing Cloud will streamline all customer communications, increasing the quality of communications through richer, more relevant data and increased consistency.

 

Susanne Carberry, Aer Lingus Chief Customer Officer, said: “At Aer Lingus, we are constantly striving to enhance our customers’ journey with us. Salesforce will allow us to understand our customers better and offer them a personalised, digital led experience. As we grow our airline, this will become an integral part of how we ensure we are giving customers the dedicated care that they expect from Aer Lingus.

“We’re delighted to be working with Salesforce as we use their game-changing technology as part of our ongoing digital transformation.”

Carolan Lennon, Salesforce Ireland Country Leader, said: “The airline industry is increasingly competitive, and how brands communicate with passengers will continue to be a key differentiator. From booking travel to receiving notifications of new routes, Aer Lingus recognises the power of personalised customer journeys in the air and in their digital offer. Enhancing personalisation and reducing friction experiences are key ingredients driving success with Aer Lingus. We’re excited to help Ireland’s flag carrier to unlock the opportunities that digital transformation has to offer.”

Roll by ADP, the revolutionary payroll and HR app, launches in Ireland

ADP has announced the expansion of its chat-based mobile payroll solution, Roll by ADP, to the Irish market. The innovative payroll and HR app serves as an intuitive advisor for small business owners, offering payroll insights and support tailored specifically for Ireland.

Roll by ADP is fast, affordable and flexible. Thanks to its natural, conversational experience, there’s no training needed. Businesses can get set up on the app in minutes and run payroll anytime, anywhere in under 60 seconds. Roll allows small businesses to pay employees easily and quickly, whether they’re full or part-time, permanent, temps or casual staff. The app provides on-the-go HR and payroll support, offering a direct integration with Revenue and ensuring payroll taxes are calculated and reported correctly.

The launch marks Roll’s first venture beyond the United States, where it’s already established as a trusted solution helping small businesses streamline their payroll processes and enhancing business efficiency. Roll by ADP is designed for small businesses and backed by the leaders in payroll.

Roll is effortless to use, with capabilities such as:

  • Intelligent Assistant – Small business owners in Ireland can now seek guidance on managing and expanding their business through a chat-based, intuitive conversation on their mobile device. They can directly ask Roll for help writing job descriptions, conducting interviews, paying their employees’ taxes to Revenue, and more.
  • Swift set-up and hassle-free HR and payroll support – The app guides busy entrepreneurs in Ireland through the do-it-yourself set-up, cutting out time-consuming tasks through chat-based interactions on their device.
  • Security and privacy – All Roll Ireland data is safeguarded in a secure cloud environment and hosted in the European Union. Roll uses the latest in-app security protocols and benefits from the ongoing oversight of ADP experts to protect the employee data of Irish small businesses.

Roberto Masiero, SVP of Product Development and Innovation at ADP, and founder of Roll, emphasised, “We built Roll with the goal of giving small business owners a tool that would make their lives easier. To reduce the time they have to spend on payroll, so that they can focus on growing their business. Roll acts like an intuitive assistant, reminding them of important tasks and providing valuable guidance in a safe and secure way.”

Roll™ by ADP® is now available to small businesses across Ireland. To learn more:  RollbyADP.com/en-ie.

Malware ‘Meal Kits’ Are Helping Attackers Steal Businesses’ Lunch, HP Finds

HP Ireland issued its quarterly HP Wolf Security Threat Insights Report, showing that thriving cybercriminal marketplaces are offering low-level attackers the tools needed to bypass detection and infect users.

Based on data from millions of endpoints running HP Wolf Security, key findings include:

  • Houdini’s Last Act: A new campaign targeted businesses with fake shipping documents concealing JavaScript malware. Its obscure code allowed the malware to slip past email defences and reach endpoints. The analysed attack delivered Houdini, a 10-year-old malware. This shows that, with the right pre-packaged tools from cybercrime marketplaces, hackers can still use vintage malware effectively by abusing the scripting features built into operating systems.
  • Cybercriminals Deploy “Jekyll and Hyde” Attacks: HP discovered a separate campaign launching two threads when a user opens a malicious scanned invoice designed to trick users. The “Jekyll” thread opens a decoy invoice copied from a legitimate online template, reducing suspicion, while the “Hyde” runs the malware in the background. This attack would be easy for threat actors to carry out, as pre-packaged kits to carry out this type of hacking have been advertised on forums for around €62 / $65 per month.

HP also identified attackers are hazing aspiring cybercriminals by hosting fake malware building kits on code sharing platforms like GitHub. These malicious code repositories trick wannabe threat actors into infecting their own machines. One popular malware kit, XWorm, is advertised on underground markets for as much as €474 / $500, driving resource-strapped cybercriminals to buy fake versions.

By isolating threats that have evaded detection tools on PCs – but still allowing malware to detonate safely – HP Wolf Security has specific insight into the latest techniques used by cybercriminals in the fast-changing cybercrime landscape. To date, HP Wolf Security customers have clicked on over 30 billion email attachments, web pages, and downloaded files with no reported breaches.

The report details how cybercriminals continue to diversify attack methods to bypass security policies and detection tools. Other findings include:

  • Archives were the most popular malware delivery type for the sixth quarter running, used in 36% of cases analysed by HP.
  • Despite being disabled by default, macro-enabled Excel add-in threats (.xlam) rose to the 7th most popular file extension abused by attackers in Q3, up from 46th place in Q2. Q3 also saw malware campaigns abusing PowerPoint add-ins.
  • At least 12% of email threats identified by HP Sure Click bypassed one or more email gateway scanners in both Q3, and Q2.
  • Q3 saw an increase in attacks using exploits in Excel (91%) and Word (68%) formats.
  • There was a 5%-point rise in PDF threats isolated by HP Wolf Security compared to Q2.
  • The top threat vectors in Q3 were email (80%) and downloads from browsers (11%).

Val Gabriel, Managing Director of HP Ireland, comments: “This quarter’s report has found that threat actors can easily and inexpensively purchase pre-packaged, user-friendly malware ‘meal kits’. We have found that these kits infect systems with a single click. So, instead of creating their own tools to breach security systems, low-level cybercriminals can now access kits that use living-off-the-land tactics. These stealthy in-memory attacks are often harder to detect due to security tool exclusions for admin use, like automation.

“While the tools for crafting stealthy attacks are readily available, threat actors still rely on the user clicking in order to infect systems,” continues Val Gabriel. “To neutralise the risk of falling victim to pre-packaged malware kits, businesses should isolate any high-risk activities, like opening email attachments, link clicks, and downloads, as doing so, significantly minimises the potential of a breach by reducing the attack surface.”

HP Wolf Security runs risky tasks in isolated, hardware-enforced virtual machines running on the endpoint to protect users, without impacting their productivity. It also captures detailed traces of attempted infections. HP’s application isolation technology mitigates threats that slip past other security tools and provides unique insights into intrusion techniques and threat actor behaviour.

About the data

This data was gathered from consenting HP Wolf Security customers from July-September 2023.

Shure Black Friday Deals for content creators

Black Friday is almost here, and Shure has prepared special deals for all content creators and music lovers looking to upgrade their audio!

Trusted by the most acclaimed professionals in recording, performance, podcasting, and streaming, Shure has been setting the standard for extraordinary audio for nearly a century. Now they can enhance their equipment with a selection of Shure’s professional-grade listening products and microphones with instant savings from Black Friday and during the holiday season.

Shure products with special deals include:

Shure AONIC 40 Wireless Noise Cancelling Headphones in White – From £255 to £135 RRP *

All offers will be available at shure.com and selected retailers.

*AONIC 40 discount will start on Black Friday onwards.

WhatsApp API: A Powerful Messaging API Integration

Discover what the WhatsApp API is, the benefits it offers and how you can use it effectively to give seamless, highly personalised digital experiences to your clients.

In the ever-evolving e-commerce environment, companies continuously seek efficient methods to communicate with their consumers and increase sales. With a growing number of messaging applications, the WhatsApp API has become a crucial company resource.

What is WhatsApp API?

WhatsApp API, also called WhatsApp Business API, is a powerful programming interface that enables businesses to receive and respond to limitless WhatsApp messages smoothly. WhatsApp API was launched in August 2018 to give medium and big companies a personalised solution for increasing their consumer interaction using WhatsApp.

You can send and receive texts, set up automated replies and talk to people on the renowned messaging app WhatsApp with the WhatsApp API. Therefore, WhatsApp API is a safe and effective way to connect with your audience and make the whole experience better for your customers.

Why WhatsApp API is Important for Your Business

Let’s look at the top benefits of employing a whatsapp api for your business.

Order Monitoring and Alerts

Businesses that deal with e-commerce use the API to provide their clients with real-time information, delivery alerts and order tracking. That improves transparency and maintains client interest throughout the buying process.

Automated Services

A fundamental benefit of the WhatsApp API is its capacity to facilitate the integration of chatbots. It is possible to program chatbots to deliver automated customer service. That not only simplifies the workload of customer service representatives but also offers immediate responses to customer inquiries. Enhanced user experience and increased customer satisfaction result from this.

Improved Data Privacy and Security

In today’s digital world, security and data privacy are crucial. End-to-end encryption, which the WhatsApp API offers, guarantees the security and confidentiality of every communication sent and received between companies and their clients. That gives companies and clients peace of mind that their private data is secure.

Product Suggestion

Based on what buyers have bought, WhatsApp API can be used to recommend products to them. Businesses can make personalised suggestions to customers by looking at their data. That leads to more involvement and more sales. Companies can also use the WhatsApp API to inform customers about new goods and services.

Set Appointments

Your calendar may be linked with the WhatsApp API. Without making any phone calls or email threads, you may automatically schedule appointments for each client. You may use automatic messages to inform your clients when your sales staff will be accessible again, even if they are not present at a particular moment. Businesses may save their employees and clients much time using the WhatsApp API.

How WhatsApp API Works

Installing the WhatsApp API differs from installing the phone’s ordinary messaging app. Additionally, connecting to an ordinary API is more complicated than just inputting a key. Since WhatsApp requires end-to-end encryption, its keys are constantly updated to guarantee that it offers the security it claims.

However, the WhatsApp API client must be hosted on the server of each business. To streamline message automation and monitor client experiences across channels, organisations may also link WhatsApp with their internal solutions, such as customer relationship management (CRM) and customer care systems.

All of this requires significant effort from your IT and development teams. Although users may utilise Facebook’s support materials to guide them through the process, in-house developers are responsible for configuring, integrating and maintaining the API. For the API to remain compliant and up to date with WhatsApp’s regulations, regular deployment and monitoring will be necessary.

Final Thoughts

Improve your company’s communication strategy and customer engagement with the help of WhatsApp’s API. Reaching a global audience, automating processes and engaging in conversational commerce are all ways that contemporary businesses are trying to gain an advantage. Don’t wait any longer to provide your business with the advantage of the WhatsApp API. Provide your business with the resources to adapt to the rapidly evolving digital landscape and stay ahead of the competition.

Source

WhatsApp to launch customer-business chat feature

 

Skullcandy Unveils Limited-Edition Acid Snow Camo Collection to Mark 20th Anniversary

In celebration of its 20th anniversary, Skullcandy announced today the limited-edition Acid Snow Camo collection. Designed exclusively for boardsport retailers and Skullcandy.com, the collection is a key part of Skullcandy’s strategy to return to the brand’s roots. Acid Snow Camo features the bright color and uncontrolled chaos of retro Skullcandy with a ‘90s skate spin and includes Crusher ANC 2 Sensory Bass Headphones, Dime 3 True Wireless Earbuds and Kilo Wireless Bluetooth Speakers, available now on Skullcandy.com and at select boardsport retailers. 

“Twenty years ago, Skullcandy arrived on the scene as the original lifestyle audio brand and we’ve been serving the action sports community ever since,” said Justin Regan, VP of Marketing at Skullcandy. “We’re celebrating this milestone with the launch of our new Acid Snow Camo collection, dialing up the creativity and delivering an extra dimension of fun to the lifestyle.” 

With this launch, Skullcandy is also announcing a new athlete roster across skate, snow, and surf, including globally-recognized athletes Nora Vasconcellos, Louie Lopez, Anna Gasser, and Red Gerard.

Tech specs tied to each Acid Snow Camo product include: 

Acid Snow Camo Crusher ANC 2 Headphones –  £219.99 MSRP

  • Up to 60 Hours of Battery Life (ANC off) – And up to 50 hours of battery life with ANC turned on
  • Rapid Charge – 10 minutes of charging gives you up to 4 hours of playtime
  • Adjustable Sensory Bass – Skullcandy’s patented bass technology is responsible for the experiential bass for ‘Music You Can Feel’
  • Adjustable 4-Mic Active Noise Canceling – ​​Actively monitors the surrounding environment to filter out external noise, maintaining crisp audio quality
  • Skull-iQ Smart Feature Technology® – Issue simple, hands-free voice commands to take calls, change tracks, adjust volume, turn on and adjust Stay-Aware Mode, activate your device’s assistant, launch Spotify Tap, Take Photo and more
    • Multi-Assistants Feature – Enable additional hands-free voice services, including “Alexa” and “Hey iHeart”, to connect directly to your favorite brands
    • Over-the-Air Updates – Update headphones via the Skull-iQ App to add new features for enhanced functionality and to extend the life of the headphones
  • Personal Sound – Tune your audio experience to your unique hearing ability by taking a real-time audio test to create a Personal Sound Profile for optimized audio levels
  • Multipoint Pairing – Seamlessly pair to multiple devices at once, regardless of platform or manufacturer
  • Clear Voice Smart Mic – Experience a reduction in background noise to ensure calls are crystal clear
  • Preset & Custom EQ Modes – Choose one of the preset EQ modes or create your own custom EQ
  • Customizable Button Functions – Personalize your headphones by customizing your on-board button controls
  • Auto On/Connect – Enjoy automatic connection and pairing with the last device used
  • Built-In Tile Finding Technology – If headphone is misplaced, simply “ring” it from the Tile app
  • Durable, Lightweight Design – All-day comfort with asymmetrical, ergonomic earcups

 

Acid Snow Camo Dime 3 True Wireless Earbuds –  £44.99 MSRP

  • 20 Hours of Battery Life + Rapid Charge – Listen longer with 8 hours of battery life in the earbuds and 12 hours in the charging case
  • IPX4 Sweat and Water Resistance – Go on any adventure fearlessly without missing a beat
  • Multipoint Pairing – Seamlessly pair to multiple devices at once, regardless of platform or manufacturer
  • Skullcandy Supreme Sound – Unique audio-tuning process enables users to maximize the depth and detail of each sound
  • Stay-Aware Mode – Hear what’s going on around you without having to remove an earbud
  • Built-In Tile™ Finding Technology – If earbuds is misplaced, simply “ring” it from the Tile app
  • Clear Voice Smart Mic – Experience a reduction in background noise to ensure calls are crystal
  • clear
  • Preset EQ Modes – Select between your preferred EQ mode: Music, Bass Boost or Podcast
  • Call, Volume and Media Controls – Take calls, adjust volume controls and activate native device assistants (Google, Siri, etc.) without ever touching a phone
  • Integrated Lanyard Loop – Rely on secure portability that protects the charge case and buds from drops
  • Noise-Isolating Fit – Ergonomically redesigned ear gels for all day comfort
  • Microphones in Each Bud – Use either bud solo without losing the ability to take calls

Acid Snow Camo Kilo™ Wireless Bluetooth Speaker – £44.99 MSRP

  • Up to 24 Hours Battery Life
  • IPX7 Waterproof – Fully waterproof design means this Bluetooth speaker is able to withstand full immersion down to 3 feet for up to 30 minutes. Acoustically transparent waterproof fabric mesh is engineered to maximize the passthrough of high frequency audio waves, keeping the speaker’s sound bright and crystal clear. 
  • Rugged & Durable – Seamless mesh fabric material and rugged housing ensures speaker’s durability for fearless entertainment.
  • Clip it Anywhere – Included aluminum anodized carabiner along with allows you to attach the speaker’s built-in nylon strap easily to your bag or bike.
  • Wireless Bluetooth® 5.3 Streaming – Advanced Bluetooth® 5.3 chip, ensures stable transmission up to 33 ft (10m) long range.
  • True Wireless Stereo – Create an immersive stereo sound experience by connecting two Kilo™ speakers to each other wirelessly.
  • Downward Firing Passive Radiator – Surface resonating passive radiator with contoured foot for maximum bass.
  • USB-CTM Input Charging – USB-CTM charging provides a reliable, fast charge to your speaker.


For more information visit skullcandy.co.uk 

Sound from Ultrasound: Audio Pioneer xMEMS’ New Silicon Speaker Reinvents How Humans Experience Sound

xMEMS Labs, pioneers in solid-state, all-silicon micro speakers, today announced a revolutionary breakthrough in sound reproduction, changing the way mass-market, true wireless stereo (TWS) earbuds create ultra high-quality, high-resolution sound experiences across all audio frequencies.

With the introduction of its groundbreaking new Cypress solid-state MEMS speaker, xMEMS engineers have replaced legacy push-air sound reproduction with the company’s ultrasonic amplitude modulation transduction principle. Ultrasonic modulation turns ultrasonic air pulses into rich, detailed, bass-heavy, high-fidelity sound, representing the first no-compromise alternative to the moving-coil concept for high-volume consumer active noise canceling (ANC) earbud micro speakers.

“By shifting to a sound from ultrasound principle, the xMEMS Cypress micro speaker can now officially replace traditional coil-and-magnet speakers in active noise canceling earbuds,” said Mike Housholder, Vice President, Marketing & Business Development for xMEMS. “Cypress maintains all of the benefits of xMEMS’ existing speakers, while being 40x louder in low frequencies, achieving a key requirement for ANC earbuds.”

How Cypress Creates the World’s Best Audio Experience 

Legacy coil speakers generate sound in the audible band, which is intrinsically inefficient. Cypress takes advantage of the characteristics unique to MEMS—speed, precision, and uniformity—to produce high-resolution audio more efficiently.

Sound from ultrasound has been a research topic since the 1960s but has never achieved the acoustic performance required for broad commercial appeal, until xMEMS’ Cypress.

As an air pulse generator, Cypress comprises: a modulator to generate an amplitude-modulated ultrasonic wave (carrier) that faithfully follows the amplitude of the intended audio signal; and a demodulator to synchronously demodulate the ultrasonic wave, transferring the acoustic energy down to the baseband, producing the intended audible sound as a result.

The sound envelope of ultrasonic pulses is an exact acoustic copy of the source signal, meaning across all frequencies, Cypress is more faithful to the original recording than current speaker technologies. As a result of its superior resolution in the time domain, Cypress can more accurately reproduce today’s advanced sound formats, including high-resolution and spatial audio.

“Cypress not only revolutionizes how sound can be reproduced from an electric signal, but it also redefines how it should be reproduced,” said Jemm Liang, xMEMS CTO.

 

Based on Proven Innovation in MEMS Design

Cypress leverages the same production-proven MEMS platform used for all existing xMEMS products and exploits all the benefits of xMEMS’ established solid-state speaker designs when compared to legacy coil architectures, including:

  • Faster mechanical response for unrivaled detail, clarity, and separation
  • Near-zero phase shift for the most accurate, unaltered sound reproduction
  • Superior part-to-part phase consistency for unparalleled spatial imaging accuracy
  • Rigid silicon diaphragms eliminate speaker breakup for unmatched mid/treble clarity
  • Non-magnetic, for lower weight and reduced electromagnetic interference
  • Superior quality, reliability and part-to-part uniformity from the solid-state semiconductor process

Now Cypress, in a 6.3 x 6.5 x 1.65mm package (9mm-diagonal), brings the added and significant benefit of being 40x louder in low frequencies compared to xMEMS’ prior generation speakers, providing stronger, deeper bass that is consistent with the best 10-12mm legacy coil speakers, including sound pressure levels (SPL) greater than 140dB as low as 20Hz.

MEMS and Ultrasonic Modulation Ideal for ANC Performance

This additional low frequency SPL is most critical for ANC earbuds. With Cypress, xMEMS brings unique advantages over legacy coil to further improve ANC applications. Cypress’ faster electrical-to-acoustic conversion can contribute to wider ANC bandwidth (i.e., extension of ANC to cancel higher frequency noise sources, like a crying baby). Plus, Cypress’ near-constant electrical-to-acoustic conversion time (group delay), can reduce DSP filter complexity which, in turn, leads to shorter DSP latency, rounding errors, and power consumption when processing ANC.

Availability

Full-function Cypress prototype silicon is now sampling to select early customers. Production-candidate samples of Cypress and the companion Alta controller/amplifier ASIC will sample in June 2024. Mass production is planned for late-2024.

xMEMS will demonstrate Cypress by appointment only January 9-12 at CES 2024 in Las Vegas, NV.

For more information about xMEMS and its solid-state fidelity solutions, visit xmems.com.

Jabra Early Black Friday Deals

Whether you’re working out to your favourite soundtrack or joining a work call, Jabra’s Elite range of earbuds has you covered. Jabra products are widely available in Ireland and the UK from stores such as Argos, Currys, John Lewis, Very and Harvey Norman so there is no shortage of stores to pick from and get a super pair of earbuds which are now discounted. 

Jabra Elite 5 

The all-rounder for music and calls. Check out our review 

Jabra Elite 3 

Exclusive to Argos in the UK and Harvey Norman in Ireland, these earbuds just got even more affordable.  Check out our review 

Jabra Elite 4

From Jabra with retailers Currys, Argos, John Lewis, Very.co.uk and Harvey Norman in Ireland. See our review 

 

You can  also look out for deals on the following:  

  • Jabra Elite 4 – Affordable earbuds for work and play –  See our review 
  • Jabra Elite 4 Active – Every-day earbuds, great for workouts and active lifestyles –  See our review 
  • Jabra Elite 8 Active – A new standard for durability and fit, these will stay put, even during the toughest workouts. Review soon

Winners of the 2023 Belfast Telegraph IT Awards in partnership with Telefónica Tech announced

The winners of this year’s Belfast Telegraph IT Awards in partnership with Telefónica Tech UK & Ireland, which took place on Friday night at the MAC Belfast, have been announced.

Terry Moore, CEO and founder of Outsource Group, took home the award for Outstanding Contribution to the IT Sector. The Department of Agriculture, Environment and Rural Affairs won IT Project of the Year for its Soil Nutrient Health Scheme. And Expleo, which scooped two other awards on the night, won Overall IT Team of Company of the Year.

ASOS, which opened up a Belfast hub last year, creating over 180 jobs, also took home two awards for IT Professional of the Year and Young IT Professional of the Year.

The ceremony was hosted by Neil Delamere and took place on Friday 10 November to celebrate the cream of the IT industry in Northern Ireland and winners were named across 19 categories. The awards, which received a record number of entries, were whittled down by a panel of nine judges, led by chairman Noel Brady, managing director of Consult NB1 Ltd and joint chair of the ICT Innovation Forum.  

The awards title sponsor Telefónica Tech UK&I, Chief Executive Mark Gorton, said: “A massive congratulations to all the winners in this year’s Belfast Telegraph IT Awards. The atmosphere in the room on the night was electric and it was an honour to join together with others in our ever-growing IT Industry here in Northern Ireland and celebrate those in the sector.

As technology continues to evolve, so does the extraordinary talent and dedication of our IT community. These awards are a brilliant reflection of the hard work, dedication and talent of so many across the IT sector. Telefónica Tech UK & Ireland was very proud to sponsor this year’s awards.”

Other winning businesses on the night included Business Services Organisation, Randox, Salt Communications, Department of Agriculture, Environment and Rural Affairs, CinemaClub, Covernet, Liopa, Codec, Locate a Locum, Liberty IT and Options Technology.

Terry Moore founded his own IT Managed Service business Outsource Group almost 25 years ago and since then it has gone from strength to strength. Outsource Group, headquartered in Antrim, was founded in 2000 and offers a broad range of technology support and services to customers in the UK and Ireland, with an increasing focus in recent years on embedding IT security in everything it does. Last year Terry made a significant acquisition in the fast-growing cybersecurity space to enhance his company’s expertise in this important area, and he continues to recruit to grow his team.

Expleo, the global engineering, technology and consulting service provider which has a base in Belfast took home the award for overall IT company of the year. It was a triple award win for Expleo on the night as they also scooped the prize for Best Place to Work and Diversity, Equality and Inclusion Champion which went to Expleo employee, Hannah McAteer.