An Introduction to KYC and Why It’s Crucial
As the Internet becomes more and more accessible, the risks of issues like fraud and money laundering also increase. Different industries need to avoid illegal activities. They also must ensure…
Toll-free Numbers: Perfect Solution for Сompanies that Сare about their Сustomers
Popular virtual phone numbers (VNs) are the only alternative to operator SIM cards. Don’t confuse it with eSIM, which essentially replaces a physical card with an electronic chip. A VN…
Benefits, Steps and Limitations of Customer Support Outsourcing
Every stage of company growth is inevitably accompanied with certain changes. With a rapidly growing business, it may be even a squall of challenges. As the number of customers increases,…
Dell Technologies invests €2M in the newly redeveloped Customer Solution Centre in Cork
Minister for Public Expenditure and Reform Michael McGrath TD joined Dell Technologies Ireland to officially open the newly redeveloped Customer Solution Centre at the company’s campus in Ovens, Co. Cork. The centre…
Why Merchants Should Outsource Customer Care
Customer care is one of the most important responsibilities for any company. Merchants want to provide the best possible service to their clients, but this responsibility can be challenging to…
64% of Irish organisations View Customer Service as a Revenue Generator
Salesforce (NYSE: CRM), the global leader in CRM, today released the fifth edition of its State of Service report that shares insights from over 8,000 professionals across 36 counties, including 100 from…
Salesforce Report Shows 86% of Irish Respondents Say Experience Is as Important as Products
Salesforce, the global leader in CRM, today released the fifth edition of its State of the Connected Customer report that shares insights from nearly 17,000 consumers and business buyers across 29 countries,…