Bank of Ireland is introducing a new mobile banking app, designed to make everyday banking simpler, faster and easier for our customers. The Bank has now started communicating with customers about the new app, with the roll out getting underway over the coming weeks.
The app, which is the Bank’s most widely used channel, has been redesigned around how customers manage their money day to day. The result is a smoother, more intuitive experience, with improved performance, stronger privacy controls and more straightforward navigation.
The upgraded app, which will be rolled out to Android users first, followed by iOS devices, builds on other improvements including Zippay and SEPA Instant.
Customers will see practical benefits from the moment they log in. Everyday tasks such as checking balances, making payments or managing cards are quicker and more straightforward. The new app comes with enhanced security – biometric security has been extended, allowing customers to use fingerprint or facial recognition not only to sign in, but also to approve payments, add cards to a digital wallet, view their PIN and add new payees.
The new app will also make it easier for customers to stay on top of their finances and make informed decisions. Key improvements include:
- Clearer account views, with larger balance displays, continuous scrolling through transactions and daily running totals
- Easier management of payees, with full details visible and simpler controls
- Easier standing order changes, including quick amount adjustments and clearly labelled ‘cancel’ and ‘block’ options
- Greater privacy and control, including the ability to quickly blur balances and freeze or unfreeze cards
- Dark Mode for more comfortable viewing in low light
- Improved accessibility, including adjustable font sizes and design aligned with European Accessibility Act requirements
- Better device management, allowing customers to view, rename or remove the devices linked to their account
- Customers can open Smart Start, MortgageSaver and Super Saver accounts directly in the app.
- Parents / Guardians can manage their child’s Smart Start account, with full visibility of transactions, and can transfer money in, receive spend alerts, and freeze the child’s card at any time.
Susan Russell, CEO, Retail Ireland, Bank of Ireland said:
“Our customers expect banking to be quick, clear and reliable, especially on the mobile. We have started communications with customers to let them know the rollout kicks off soon. The new app will make everyday tasks simpler, giving customers better visibility and control over their money, and improving accessibility so more people can use the app in a way that suits them.
“We looked closely at how customers actually use the app and designed it around those real-life moments. Whether it is checking a balance on the go, sending money quickly or managing cards, the app now works more smoothly and intuitively. Enhancements such as adjustable text sizes and improved accessibility standards are an important part of this, and reflect the wider work we are doing to make our services more accessible, including through our ATM and branch network.”
Ciarán Coyle, Group Chief Operating Officer, Bank of Ireland, said:
“Our customers rely on our mobile app more than ever, with around 30 million log‑ins every month, so it is essential that it delivers a fast, simple and reliable experience. This new platform will represent a step change for what is now our most used channel, both in how the app performs for customers and how quickly we can continue to improve it.
“It will enable us to introduce new features more quickly, while continuing to strengthen security and performance. This new app builds on important innovations we’ve delivered such as Zippay and SEPA Instant, and highlights the pace at which Bank of Ireland is delivering meaningful change for customers.”