Tag: #workair

Uniphore and Workair Partner to Bring Enterprise AI to Ireland

Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise AI to Ireland, with a priority placed on Ireland’s world-class contact centres.

With deep expertise and a track record of success working with enterprise-scale companies, public sector and global contact centres,

Workair will leverage Uniphore’s X Platform and their industry-leading AI solutions to help clients select, deploy and support customer-centric solutions that best meet their specific needs. The Uniphore X Platform infuses multiple AI technologies into all areas of the enterprise that impact the customer, such as conversational AI, generative AI, knowledge AI and emotion AI.

As an established leader, Workair will leverage its expertise and the access it now has to industry-leading technology with Uniphore to ensure its customers will be able to better handle customer-centric tasks such as sales, frontline support and compliance management across contact centres.

“Ireland has become a vibrant tech hub for innovation,” said Umesh Sachdev, CEO at Uniphore. “Workair has been a major force driving innovation not only for Irish enterprises, but for global brands as well. We’re thrilled to partner with Workair to deliver best-in-class customer experiences throughout Ireland and beyond. This collaboration is a critical step in expanding Uniphore’s global footprint and ensuring our leading enterprise AI platform is recognized on the world’s stage.”

To kick off this partnership, Uniphore and Workair gathered a select group of senior executives  from  Ireland’s top businesses at an event at The Fire Steakhouse in Dublin on Nov 16th  2023 to network and discuss the future of AI.  The event was also attended by World Rugby Hall of Famer, Brian O’Driscoll.

“Workair has always been at the forefront of delivering easy-to-use, integrated and cost-effective customer communications to Ireland’s contact centres,” said Stephen Mackarel, Managing Director of Workair. “We are proud to partner with Uniphore and provide Ireland’s call centres with enterprise AI capabilities that will empower agents to better address customer concerns, lower call times and improve the overall customer experience.”

“AI is clearly the next major force for business transformation and there is a huge opportunity for all customer-facing functions to leverage it for improved customer and employee/advisor experiences,” said Dorothy O’Byrne, Managing Director at Contact Centre Management Association in Ireland.  “CCMA is working with members to help identify and develop the opportunities that AI brings. We congratulate Workair, sponsors of the CCMA, on this partnership with Uniphore.”

Uniphore’s enterprise-class, AI-native platform makes it easy for businesses to transform every part of the enterprise that impacts the customer. With the addition of the Workair partnership, Uniphore’s platform is now available in over 20 countries.

workair expands remote-working services to support businesses hit by Covid-19. #workair #cloud

Leading Irish cloud-communications company workair has expanded its suite of remote-working services to enable Irish businesses to continue to work in a distributed way and survive the Covid-19 crisis.

The company’s move to grow its offering comes as details of the new Programme for Government’s measures for remote working emerge.

workair is providing a new unified communications platform which supports remote, mobile, and home-based workers to collaborate and connect with customers at any time and on any device.  It follows workair’s recent support for leading health insights company LetsGetChecked, which enabled the latter to continue its development of critical new Covid-19 testing services that confirm patient results within 48 hours.  LetsGetChecked has just raised $71m in funding as the start-up sees huge demand for its at-home health testing kits.

In parallel with its partnership with LetsGetChecked, workair has been ramping up its services to meet surging demand for distributed and remote working solutions since the Covid-19 outbreak.  It has enabled other companies challenged by the recent national lockdown restrictions, such as travel agency Hannon Travel, law firm Whitney Moore, HR software company Intelligo, and Eden Recruitment, to continue servicing customers in an innovative, efficient and cost-effective manner.

 

Stephen Mackarel, Managing Director of workair Ireland, said: “With countries, economies and the whole business world grappling with the unprecedented challenges of Covid-19,  companies need remote solutions to help sustain their businesses, reduce costs and drive efficiencies in what is the toughest of times. Already focused on cloud-based solutions for every type of business, we have been ramping up our fully-functional remote-operation services since the outbreak, and now our unified platform will further enable our clients’ staff to continue to be productive and customer-focused remotely in this incredibly challenging environment. Companies of all sizes in Ireland are dealing with massive financial, operational and CRM challenges and business managers are having to work out totally new ways of leading.  Our single, unified technology solutions will drive efficiencies, keep costs down, provide performance metrics and ultimately support enterprise recovery in the new Covid-19 business world.”

LetsGetChecked is a leading health insights company that allows customers direct access to a wide range of testing options and clinical services from home.  The company recently announced it is to offer innovative new testing services to those working within the healthcare system and to at-risk groups as part of the fight against Covid-19.

Since partnering with LetsGetChecked 12 months ago, workair has been helping the company to provide 8×8’s unified communications solution across its worldwide base.  The Covid-19 pandemic necessitated LetsGetChecked to make a more rapid deployment to enable remote-working solutions for its staff following the closure of its Dublin and New York offices.  Within 10 days, workair helped LetsGetChecked to re-activate its call centre operations, enabling its customer-support staff in Ireland and New York to operate remotely and continue critical work enabling testing services for the Covid-19 disease.

Mark Donaghy, Product Manager at LetsGetChecked, said: “It’s been great to be a part of such a tangible example of businesses pulling together like this. LetsGetChecked has seen a huge increase in test orders because our customers can safely test from home without putting themselves or others at risk.  Thanks to the quick turnaround from the workair team, we have been able to keep this vital medical service going at a time it is needed most and we are now actively testing and supporting healthcare workers with our coronavirus testing solution.”

With more than 30 existing clients already using its cloud-based technology to support employee productivity and customer engagement, workair is leveraging its expertise to help many more companies support their staff to make the transition to effectively work from home easier in the midst of the Covid-19 crisis.  Since the outbreak in Ireland, the company has been working closely with existing clients, as well as providing solutions to new customers, enabling SMEs of all types to continue to effectively run their day-to-day business, ensuring their staff can work remotely to service customers in Ireland and abroad.

workair provides unified communication platforms for businesses of all sizes through various communications, meeting, project management, customer engagement and analytics tools. workair provides a seamless and easy to use experience by providing all of these services in one central location, increasing efficiency and reducing costs in a manner that connects effectively with existing CRMs.

workair has well-established partnerships with leading, award-winning communications providers with a global footprint. Unified platforms from 8×8, Ring Central and LogMeIn enable workair to provide customized solution to meet specific businesses’ needs.  workair is making enterprise grade solutions affordable to businesses of all sizes, future proofing businesses in their transition to the cloud. Voice, video, Instant messaging, analytics and  meetings removes the need for employees to switch between multiple platforms and applications, bringing all services onto one user-friendly platform. workair’s offering reduces both complexity and cost while fostering a collaborative work environment by enabling employees and customers to be connected anywhere and on any device.

Since its launch, workair has worked with businesses in many sectors including the motor, auctioneering, law, recruitment, travel, financial service, and healthcare industries with cloud-based solutions benefitting management, employees, and customers.