Ireland puts pressure on Big Tech to tackle surge in online financial ad scams

Online financial scams are accumulating a substantial toll within the European Union, as consumers continue to be defrauded at an estimated €4.3 billion in 2022, and similar trends continuing in the year after. 

Sophisticated yet misleading advertisements have been pushed across major social media and technology platforms have become a primary conduit for these fraudulent activities.

Ireland’s stand: A push for pre-emptive action from tech giants

In response to the escalating threat, Ireland is spearheading an important initiative within the EU that proposes a rule change that would force Big Tech companies to vet financial advertisers before their advertisements are published. 

At the core of this Irish amendment, which would add to the already extensive payment services regulation, is to mandate that only financial service providers (who are officially registered with national competent authorities) would be permitted to run financial ads within the EU. 

Such a proactive stance is designed to shift the onus of initial verification onto the platforms themselves, in part because those with the broadest shoulders should bear the greatest burden. Though, the crux of the debate is simply that if a platform “airs” an ad, they should be responsible for it. 

The debate has similarities to the debate of whether web hosting providers, particularly cheap and accessible providers like IONOS, should be responsible for the sites that they host. The proposal has gained a lot of eyes, and traction, with around half of EU member states reportedly expressing support. Though, figures like US President Donald Trump have previously advocated for scaling back the regulation of major American technology firms, so this could further stoke the fire of what appears to be the EU and US going head to head.

Digital Services Act and internal conflict 

Ireland may well face internal conflict too, as a big challenge to the proposal lies in its potential conflict with the EU’s landmark Digital Services Act (DSA). Several EU diplomats have indicated that the European Commission sees a requirement for Big Tech to pre-vet online advertisers as contravening the DSA provisions, which generally don’t force platforms to conduct broad-based, proactive monitoring of content. Of course, broadly speaking, the mood around this topic might be changing, and Irish MEP Regina Doherty has countered that the requirement can be structured to align with existing law. Doherty claims it could focus on verifying the advertiser’s authorised status rather than policing the specific content of each ad, a little bit like how one must be FCA authorised to conduct crypto ads in the UK now. 

Alternative suggestions also exist, like Poland’s proposal for streamlined communication between payment providers and platforms to facilitate post-fraud content removal. Though, this is deemed insufficient by industry critics who argue this reactive approach fails to address the speed and impact of initial fraudulent postings. 

Supporting the need for more proactive urgency, the Bank of Ireland claimed that over 75% of its customers’ fraud losses during the past year come from investment scams, of which many are promoted online.

Creating a safer digital financial ecosystem

The growing crisis of online financial ad scams highlights that something needs to be done, and as is often the case, the EU is where it is most likely to happen. As Ireland pushes for this proactive amendment, we are yet to see how not only internal disagreements play out, but also how US Big Tech reacts to their ongoing battles with the EU.

Managed SEO Services In 2025: What You Get And How It Works

Search engine optimization (SEO) has become an essential part of online success. As businesses strive to improve their online visibility and rank higher on search engine results pages (SERPs), managed SEO services have emerged as a powerful solution. In 2025, these services will have become more sophisticated, incorporating advanced AI-driven analytics, user experience optimization, and hyper-local strategies.

If you are considering hiring a professional SEO company, this article will provide you with an in-depth understanding of managed SEO services, what they include, and how they work to enhance your online presence.

What Are Managed SEO Services?

Managed SEO services refer to comprehensive SEO solutions provided by agencies or experts to businesses that want a hands-free approach to SEO. Instead of handling SEO in-house, businesses outsource their SEO needs to professionals who implement strategic, data-driven approaches to improve website rankings, traffic, and conversions.

These services cover various aspects of SEO, including on-page optimization, link building, technical SEO, content creation, and local SEO services. By leveraging managed SEO, businesses can focus on their core operations while ensuring their digital marketing efforts remain effective and up-to-date.

What You Get With Managed SEO Services

When you invest in managed SEO services, you gain access to a suite of benefits that enhance your website’s search performance. Here’s what you can expect:

1. Comprehensive Website Audit & SEO Strategy

A professional SEO company starts by conducting a thorough website audit to assess your site’s performance, identifying technical issues, content gaps, and keyword opportunities. Based on the audit findings, an SEO strategy is formulated to improve rankings and user engagement.

2. Keyword Research & Competitor Analysis

To rank effectively on search engines, businesses need to target the right keywords. SEO experts conduct in-depth keyword research and analyze competitors to identify the best keywords for driving relevant traffic. Website SEO services ensure your content aligns with search intent and ranks well for industry-related terms.

3. On-Page SEO Optimization

On-page SEO involves optimizing various elements on your website to make it search engine-friendly. This includes:

  • Title tags, meta descriptions, and header tags
  • Internal linking structure
  • Image and multimedia optimization
  • Mobile-friendliness and page speed optimization
  • Schema markup for better indexing

4. Technical SEO Enhancements

Technical SEO plays a crucial role in website performance. Managed SEO providers address issues like:

  • Website crawling and indexing
  • Broken links and 404 errors
  • XML sitemaps and robots.txt configuration
  • HTTPS security and website speed improvements

5. High-Quality Content Creation

Content remains king in SEO. A managed SEO service includes content creation strategies, ensuring:

  • Blog posts, articles, and web pages are optimized for SEO optimization services.
  • Engaging, informative, and keyword-rich content is published regularly.
  • Content aligns with Google’s E-E-A-T (Experience, Expertise, Authoritativeness, Trustworthiness) principles.

6. Link Building & Off-Page SEO

Backlinks from authoritative sites improve domain authority and search rankings. Managed SEO services focus on:

  • Earning high-quality backlinks through guest posting and partnerships.
  • Building citations and mentions for local SEO services.
  • Removing toxic backlinks that harm SEO performance.

7. Local SEO Optimization

For businesses targeting local customers, local SEO services ensure they appear in Google’s local search results and map packs. This includes:

  • Optimizing Google My Business (GMB) profiles.
  • Managing local citations and directory listings.
  • Encouraging customer reviews and improving local engagement.

8. Analytics & Performance Monitoring

A key advantage of managed SEO services is continuous tracking and reporting. Businesses receive detailed reports that include:

  • Traffic insights and keyword rankings.
  • Conversion rates and engagement metrics.
  • SEO adjustments based on real-time data.

How Managed SEO Services Work

Understanding how managed SEO services operate can help you make an informed decision. Here’s a step-by-step breakdown:

Step 1: Initial Consultation & Website Audit

The process begins with a consultation where SEO experts assess business goals, target audience, and existing website performance. A comprehensive SEO audit identifies areas of improvement.

Step 2: Strategy Development

After the audit, the SEO team creates a customized strategy outlining keyword targets, content plans, technical improvements, and link-building efforts.

Step 3: Implementation of SEO Tactics

Once the strategy is approved, the SEO team begins executing the plan, implementing on-page optimizations, technical fixes, and content enhancements.

Step 4: Link Building & Content Marketing

High-quality backlinks and authoritative content are developed to improve rankings and drive organic traffic.

Step 5: Monitoring & Adjustments

SEO is an ongoing process. Performance is continuously monitored, and strategies are adjusted to align with Google’s algorithm updates and industry trends.

Why Choose Managed SEO Services in 2025?

With search engines becoming more intelligent and competitive, businesses need a solid SEO strategy to succeed. Managed SEO services provide:

  • Expertise from seasoned professionals.
  • Access to advanced SEO tools and analytics.
  • Time-saving solutions for business owners.
  • Consistent improvements in rankings and traffic.

Conclusion

In 2025, managed SEO services will continue to be a vital component of digital marketing success. By leveraging SEO optimization services, businesses can achieve sustained growth, higher rankings, and improved online visibility. Whether you need local SEO services or comprehensive website SEO services, investing in a professional SEO company ensures that your business remains competitive in an ever-changing digital landscape.

If you are ready to take your SEO strategy to the next level, consider partnering with a managed SEO provider to optimize your website and grow your online presence effectively.

Coimisiún na Meán awards the Central Bank of Ireland with first Trusted Flagger Status in Ireland

Coimisiún na Meán, has announced the decision to grant Trusted Flagger status to the Central Bank of Ireland. Under the Digital Services Act (DSA), Coimisiún na Meán as the Digital Services Coordinator in Ireland has the power to award Trusted Flagger status to entities established in Ireland who meet certain conditions.

Trusted Flaggers are empowered to identify, detect and notify illegal content within their area of expertise to online platforms. Providers of online platforms are then legally obliged to ensure that notices of the presence of illegal content, reported by Trusted Flaggers are given priority and decided upon without undue delay.

Speaking about the announcement, Digital Services Commissioner, John Evans said: “Coimisiún na Meán is committed to ensuring a media landscape that consumers can trust, and where they are protected from exploitation and fraud. We recognise that financial scams and fraud are a concern to the Irish public, and we welcome the Central Bank of Ireland’s expertise in this area. By granting the Central Bank of Ireland Trusted Flagger Status, we are legally obliging online platforms to ensure that any illegal online content reported by the Central Bank of Ireland, such as financial scams and fraud are prioritised by the platform and dealt with in a timely manner.”

“The Trusted Flagger status is a new statutory mechanism that offers empowerment for organisations by placing obligations on the platforms to give priority to Trusted Flagger notifications. Entities awarded Trusted Flagger status are recognised as such across the EU. Trusted Flaggers will also feed into Coimisiún na Meán’s identification of trends and issues via annual reports which will be instrumental in establishing an informed, evidence-based approach to our platform supervisory activities.”

Meanwhile, Gabriel Makhlouf, Governor of the Central Bank of Ireland, said: “The Central Bank of Ireland is delighted to be the first organisation in the country to be granted Trusted Flagger Status by Coimisiún na Meán. This accreditation marks another milestone in the Bank’s commitment to protecting consumers and strengthens our efforts to disrupt the activities of unauthorised providers of regulated financial services. We look forward to continuing our work to strengthen the framework of consumer protection in Ireland through this new status.”

Under Article 22 of the DSA, Trusted Flagger status can be granted to entities who meet the following conditions:

• It has particular expertise and competence for the purposes of detecting, identifying and notifying illegal content;

• It is independent from any provider of online platforms;

• It carries out its activities for the purposes of submitting notices diligently, accurately and objectively.

The Central Bank of Ireland have been granted the Trusted Flagger status for three years, from 2 April 2025 to 2 April 2028. Their designated area of expertise is financial scams and fraud, including the provision and/or offer of financial services without authorisation. Upon the expiry of the accreditation period the Trusted Flagger status is reassessed and, where appropriate, re-granted.

Further information on the role of Trusted Flaggers and the obligations of online platforms in respect of notices issued by Trusted Flaggers can be found on our dedicated Trusted Flaggers page on the website.

45% of Irish commuters stressed by their daily journey

KINTO Join – a provider of sustainable mobility applications – today reveals the findings of its survey which found that 45% of commuters in Ireland find their journey to work or university stressful.

The research – conducted by Censuswide and involving 1,000 people who commute to work or university in the Republic of Ireland – found that more than half (51%) have considered changing their commute method. However, 48% have never tried a different mode of transport for their commute.

Traffic delays and congestion were cited by 44% of commuters as one of their biggest frustrations. The other leading frustrations were fuel costs (30%), the time lost having to commute (30%), the weather (29%), and delays with services (15%).

Driving by car is the most popular primary mode of transport (51%) among commuters. However, only 16% prefer to travel this way. If available, the bus was the most preferred means of commuting (25%), followed by the train (24%) and walking (23%). One in ten (10%) respondents said they would prefer a company or university shuttle.

In urban areas, driving by car and getting the bus were tied for the top spot as the most popular primary mode of transport (at 32% respectively). In terms of generations, almost twice as many Generation X commuters drive by car (63%) than Generation Z commuters (32%).

Of those who commute by car, 91% always or mostly do so alone. Their top reasons for travelling to work or university by car are that it is more time-efficient (48%), it is the only option (43%), and inadequate public transport accessibility (34%).

The study found that the average daily commute time is around 1 hour and 10 minutes, whilst the average daily cost is €10. Train commuters have the most expensive journey to work or university (€13.14). At the other end of the scale, (excluding walkers) eBike commuters have the least expensive commute (€4.71).

As for the average distance of a one-way commute, this is just shy of 17km, with those in Roscommon (30.56km), Wicklow (24.97km), and Westmeath (23.76km) travelling furthest. Meanwhile, respondents in Longford (6.13km), Waterford (9.58km), and Donegal (11km) have the shortest distances to travel.

Patrizia Niehaus, CEO, KINTO Join Ltd, said: “It’s ironic that while so many commuters in Ireland drive alone out of necessity, a significant number would actually prefer not to. They’re frustrated – by traffic, rising fuel costs, and the stress of it all – but don’t feel they have another choice. Of course, large-scale infrastructure upgrades are vital, but they take time. In the meantime, the congestion worsens, and emissions reduction targets slip further out of reach. That’s why action at the micro-level is so critical.

“A large share of short-distance travel happens for work and education. Employers and institutions are uniquely positioned to support more sustainable commuting through initiatives like shared transport schemes, carpooling platforms, or incentives for walking and cycling. When organisations take the lead, they not only support their own sustainability goals, but also drive behavioural change that benefits entire communities — cutting emissions, easing traffic, and giving people what they clearly want: the freedom not to drive alone.”

8 in 10 financial services firms concerned about accountability of AI-driven decisions

More than eight in ten (81%) financial services organisations using Artificial Intelligence (AI) have adopted the technology for customer service purposes, while three in ten (29%) use the technology to prevent and detect fraud, with a similar number (29%) applying it to risk assessment.

However, despite its growing use, key concerns remain, particularly around accountability and the potential for bias in AI-driven or AI-influenced decisions. Data privacy risks associated with AI also rank high among the sector’s concerns.

This is according to the results of a new survey by Ireland’s professional body for compliance professionals, the Compliance Institute, which polled approximately 150 compliance experts working primarily in Irish financial services organisations nationwide.

When asked what concerns, if any, they had regarding the use of AI in compliance and financial services:

  • More than eight in ten (81%) compliance experts said that are concerned about the accountability and explainability of AI-driven decisions
  • Seven in ten (69%) are concerned about the potential for bias in AI decision-making
  • Six in ten (59%) are worried about data privacy and GDPR compliance risks
  • Almost six in ten (56%) are concerned about a lack of regulatory clarity around AI.

Commenting on the survey findings, Michael Kavanagh, CEO of the Compliance Institute said:

“Given that chatbots and virtual assistants are such a common sight when surfing the internet today, it’s perhaps no surprise that our survey shows that of those organisations using AI, customer service is the main reason they do so. However, it is interesting too the level of disquiet around the use of AI in organisations, particularly around AI bias and the accountability of AI-driven decisions, perhaps suggesting an inherent distrust of AI. Ultimately, AI will never be able to replicate the empathy that humans can bring to decision-making – as well as the nuanced approach they can take.

While AI can have many benefits for the financial services sector, including its ability to detect fraud and to reduce customer service costs, its fast-growing capabilities and increasingly widespread use have raised concerns, particularly around privacy and misinformation issues and the lack of regularity clarity around AI.”

 

Other headline findings from the Compliance Institute research reveal that:

  • AI-driven tools are not yet widely adopted in the financial services sector, with only 2% of organisations using them extensively and 18% using them on a limited basis.
  • More than half of the firms (54%) are considering AI for compliance monitoring, fraud detection, or risk management.
  • More than one in four (27%) have no plans to implement AI tools in the near future.
  • Among organisations currently using AI, its use in personalised financial products (10%) or trading and investment strategies (3%) is less commonplace.

Mr Kavanagh added:

“With only one in five organisations using AI tools, and most of these only doing so on a limited basis, the financial services sector is clearly cautious about the use of AI in firms.  The finding that more than half (54%) of the firms surveyed are considering AI for compliance monitoring, fraud detection, or risk management shows that many in the financial services sector have not ruled out AI – but they are being careful about if and how they might do so. This suggests that there is a strong awareness in the sector of the risks of AI and a determination to ensure the technology is used responsibly.

This is a positive reflection of the sector. While AI has the potential to deliver many benefits, it is important that AI is used in a safe and transparent way, and that the use and adoption of the technology is overseen so that harmful outcomes are prevented.”

Viatel and SIRO celebrate 1,000 enterprise connections, powering INTERSPORT Elverys’ national network

Viatel Technology Group, the country’s leading business technology and cybersecurity provider, is celebrating its 1,000th enterprise connection with SIRO, Ireland’s first 100% Fibre First wholesale network. This positions Viatel as a key SIRO enterprise partner in the Irish market. The partners, both members of the Guaranteed Irish business community, marked this significant milestone with one of their valued customers, INTERSPORT Elverys.

Viatel has delivered 1,000 of SIRO’s high-speed, enterprise grade connections to businesses across Ireland, empowering them with the robust infrastructure required for modern operations. This achievement is exemplified by the successful network enhancement for INTERSPORT Elverys.

INTERSPORT Elverys, which operates 44 stores nationwide, alongside a dynamic online platform at elverys.ie, partnered with Viatel to enhance its connectivity infrastructure. This collaboration supports Elverys’ ongoing investment in its online presence, store portfolio, and advanced warehouse automation. The deployment began with the connectivity upgrade of their headquarters and distribution centre in Castlebar, Co. Mayo, utilising SIRO’s future-proof fibre network, delivered and managed by Viatel.

Gareth Browne, IT Support Engineer at INTERSPORT Elverys, highlighted the  service provided by Viatel: “The personalised service and responsiveness we’ve received from Viatel have been outstanding. Our dedicated Account Manager, Damien Peelo, has been instrumental in ensuring our needs are met. We’ve had the opportunity to visit Viatel’s Blanchardstown HQ, meeting the entire project team, and we benefit from weekly touchpoint calls with our Project Manager in the Service Delivery Team. This level of visibility and transparency has been transformative.”

Viatel’s delivery of dedicated internet connectivity to INTERSPORT Elverys, leverages SIRO’s 100% fibre network which provides speeds of up to 2 Gigabits per second for residential customers, and up to 10 Gigabits for enterprise customers, and is now available in every county in Ireland. This robust foundation ensures optimal performance for Elverys’ diverse operational needs, from in-store customer experience to online sales and logistical efficiency.

Damien McCann, Chief Commercial Officer at Viatel, emphasised the company’s commitment to delivering superior solutions: “At Viatel, we are dedicated to partnering with industry leaders like SIRO to provide our customers with the best possible solutions. We are experts in enterprise connectivity, and we understand that reliable, high-speed connectivity is the bedrock for all our other digital services.

”SIRO’s symmetric fibre enterprise connections are ideal for building our advanced SD-WAN networks, providing the necessary bandwidth for Microsoft applications, ensuring robust cybersecurity, facilitating seamless access to cloud workloads, and supporting other critical managed services. This connectivity is vital to support the best possible customer experience for businesses like INTERSPORT Elverys.”

Ronan Whelan, SIRO Chief Commercial Officer noted: “SIRO’s connectivity partnership with Viatel is delivering for Irish business and we are pleased to celebrate this milestone with them. Reliable, high-quality connectivity is essential for businesses, such as INTERSPORT Elverys, to thrive and grow into the future. Together, SIRO and Viatel are enabling enterprises across Ireland to unlock their full potential with 100% fibre broadband. We look forward to continuing our collaboration and supporting even more businesses with future-proofed connectivity solutions.”

This milestone underscores Viatel’s position as the leading provider of enterprise connectivity and digital services in Ireland, enabling businesses like INTERSPORT Elverys to thrive in a digital-first economy.

SK tes Launches New Circular IT Facility in Shannon- Boosting Ireland’s Sustainable Tech Sector

SK tes, a global leader in sustainable IT asset disposition (ITAD) and technology lifecycle services, has announced plans to open a new 36,000 square foot purpose-built facility in Shannon, marking a major vote of confidence in Ireland’s thriving data and technology sector.

The new facility will deliver comprehensive ITAD, data center decommissioning, and technology lifecycle management services to some of Ireland’s largest enterprises, including hyperscale data center operators, while supporting national sustainability and circular economy goals. It will also create over 25 skilled jobs in one of the country’s fastest-growing tech regions.

“Ireland is at the forefront of Europe’s digital economy, and our investment in Shannon reinforces our commitment to helping Irish companies manage technology securely, sustainably, and at scale,” said Eric Ingebretsen, Chief Commercial Officer at SK tes. “This facility will allow us to meet the unique needs of Ireland’s tech sector, especially large data centers, with world-class services delivered locally.”

Strategically located in Shannon, County Clare, the new site positions SK tes to offer rapid, secure, and compliant services for every stage of the IT lifecycle—from equipment deployment and maintenance, to decommissioning and certified data destruction. With its ability to quickly scale operations, the facility is built to meet the evolving needs of both indigenous Irish companies and multinationals operating within the country.

“This isn’t just another facility—it’s a statement of intent,” said Thomas Holberg, Chief Operating Officer at SK tes. “We’re here to support Ireland’s technology leaders as they build a more sustainable digital future. Our Shannon site will support Irish businesses in achieving their reuse and sustainability targets while creating meaningful employment and strengthening the region’s role as a technology and innovation hub.”

SK tes’ investment comes as Ireland continues to attract major global data center infrastructure and tech companies, while placing increased emphasis on sustainability and resource recovery. With its ability to extend the lifecycle of technology assets, securely destroy data, and responsibly recycle materials, the new site directly supports the goals set out in Ireland’s Climate Action Plan and Circular Economy Strategy.

The Shannon site joins SK tes’ growing global network, which includes over 40 owned facilities across 22 countries, providing consistent, secure, and sustainable IT lifecycle solutions to customers around the world.

Irish Firms Embrace Responsible AI: Adoption of Guidelines Doubles in 12 Months

In the last 12 months, there has been a notable jump in the number of financial services firms in Ireland implementing guidelines to ensure the responsible use of Artificial Intelligence (AI). New research reveals that twice as many compliance experts as last year now report that their firm has adopted such measures.

This is according to the results of a new survey by Ireland’s professional body for compliance professionals, the Compliance Institute, which polled 144 compliance experts working primarily in Irish financial services organisations nationwide.

The survey, which examined trends around AI, found that this year, 16pc of compliance professionals said that an AI governance framework (an infrastructure with clear guidelines and standards to ensure that AI technologies are used responsibly) was in place in their organisation – up from 7pc in 2024

However, the Compliance Institute survey also found that there has been a fall in the take-up of AI tools in the financial services sector over the last year, with the number of compliance professionals saying their organisation is actively trialling and/ or using AI tools falling from almost four in ten (37pc) in 2024 to just over one in four (26pc) in 2025. This suggests a more cautious approach towards the use of AI within organisations.

Commenting on the survey findings, Michael Kavanagh, CEO of the Compliance Institute said:

“AI is a rapidly evolving technology that has advanced at a pace few anticipated. While there are many benefits, including its ability to detect illnesses and diseases as well as weather patterns and extreme storms, its fast-growing capabilities and increasingly widespread use have raised concerns – such as privacy and misinformation issues, the potential of the technology to lead to job displacement, or even the risk of AI-altered images and videos disrupting the democratic process. While many believe AI should be embraced for the benefits it delivers, it is important too that AI is used in a safe and transparent way, and that the use and adoption of the technology is overseen so that harmful outcomes are prevented.

The increase in the number of financial services firms that have put guidelines in place to ensure AI is used responsibly in their organisation shows that there is a strong awareness in the sector of the risks of AI and a determination to ensure the technology is used responsibly.”

Groundbreaking Legislation

The Compliance Institute survey also found that three times as many compliance experts as last year are aware of the groundbreaking piece of legislation that aims to tackle the risks of AI and ensure AI is used safely and transparently – the EU Artificial Intelligence Act.

Almost one in four (23pc) compliance professionals are familiar with the legislation today compared to only 7pc in 2024. However overall, awareness of the rules is still low with just over two-thirds (67pc) of compliance experts having either limited or no knowledge of the new legislation. The poll found there has been a substantial decrease in the number of experts with limited knowledge of the new rules – down from 58pc in 2024 to 29pc in 2023. However, almost three in ten (28pc) said they were not familiar with the legislation.

Mr Kavanagh added:

“It is important that there is strong regulation of AI and this is why the new EU AI Act is so important. This regulation should ensure that AI systems are designed, developed and deployed in an ethical and trustworthy manner and that the fundamental rights, health and safety of the individual are protected while promoting responsible innovation.

While our survey shows there’s been a notable increase in familiarity with the AI Act over the last year, it is worrying that only one in four (23pc) are familiar with the legislation and that almost three in ten are not. The reasons for this lack of familiarity could simply because many compliance experts work in smaller organisations or in a specialist area that doesn’t deal with AI.  All the same, given that the AI Act entered into force on August 1, 2024 and will for the most part be fully applicable across the EU on August 2, 2026, it is important that all compliance experts get up to speed with these new rules. Non-compliance with the Act’s provisions could result in hefty fines ranging from €7.5m to €35m depending on the severity of the infringement and the company’s size.”

Other headline findings to emerge from the Compliance Institute survey include:

  • Almost seven in ten (67pc) compliance professionals say their organisation is not adopting AI tech “so far” – an increase on the 60pc who said this was the case when a similar survey was conducted in 2024.
  • While numbers were small, more than twice as many compliance professionals as last year believe that their organisation will not be using AI tools in the near future (7pc versus 3pc).
  • The percentage of organisations actively developing AI frameworks has fallen from 24pc in 2024 to 17pc in 2025.
  • The number of organisations planning to develop AI frameworks remains stable (40pc in 2025 versus 39pc in 2024).
  • The percentage of organisations that have no plans to implement AI governance frameworks has largely remained the same over the last year (27pc in 2025 versus 30pc in 2024).

Mr Kavanagh concluded:

The findings of our survey reflect a growing awareness and action on the governance of AI across the financial services sector, though progress is still in its early stages for many organisations.”

Bank of Ireland sees record Christmas digital banking usage

Analysis of Bank of Ireland customer behaviour between 14 and 24 December has shown record Christmas digital banking usage.

On Thursday, 19 December close to 1.6 million digital banking logins were recorded across Bank of Ireland’s iOS and Android mobile apps, as well as through its online banking website. This is higher digital banking usage than any other peak holiday or shopping period including Christmas, the traditionally busy Black Friday sales, and the Easter holiday season. The peak 2024 login figure is an increase of 4% compared to December 2023.

Biometric logins to the mobile banking app have also grown in popularity, up by 45% in December 2024 compared to December 2023. Over 3 million biometric logins were recorded during the month.

The pre-holiday period analysed saw contactless transactions increasing by 2%, with over 1.9 million contactless transactions recorded on 23 December alone, also making this a record-breaking figure for contactless transactions by Bank of Ireland customers. And, while digital banking and contactless payments increased, the number of ATM transactions fell 12% in December 2024 compared with the same date range (14 – 24 Dec) in 2023.

Ciarán Coyle, Group Chief Operating Officer, Bank of Ireland said: As demonstrated by these latest figures consumers really value the speed of digital banking, especially during particularly busy holiday and shopping periods. We pair that digital service with telephone and branch options for more complex matters or bigger decisions. Being able to bank from anywhere – home, office, or on the move – is one of the greatest benefits of digital banking and that’s why we are focussed on continuing to invest in and enhance our digital banking services.”