Tag: reseller

Evolve IP Expands New Training Hub Reseller Knowledge Bank

Cloud collaboration provider, Evolve IP, is continuing to expand a new specialist training hub, designed to inspire reseller knowledge and put key content at their fingertips when they need it.

The ‘ucSKILLS’ digital adoption platform offers valuable tools so partners can seamlessly deliver all of Evolve IP’s solutions, as part of a powerful Unified Communications knowledge bank.

Together with technology partner iTEL, dedicated technical training content across its entire product set is available to all partners – delivered in a user-friendly central resource which is continually updated with new technical resources, fun ‘gamify’ training, videos and marketing resources.

Knowledge Is Power

Scott Rixon, Evolve IP Solutions Director, says the e-learning service has been operational for several months and continues to evolve with new content being added on a regular basis, to cement reseller knowledge across the EMEA region.

“Our partnership with iTEL will continue to totally transform our services and create a host of benefits such as optimising team knowledge and support levels, improving the overall customer experience and reducing customer churn.

“This valuable technical resource is readily available to all our customers, giving them the power to quickly resolve issues and guide customer queries.”

Rixon added that a recent study conducted by iTEL proved that having an effective digital adoption platform reduced customer churn by 35%, ensuring resellers retain their customer bases.

“In today’s fast-paced technology world it’s not always easy to keep up-to-date with the latest developments. But equally in a world of information overload it can be difficult to access advice and find the answers you’re looking for when you need it. Evolve IP’s Training Hub is the answer! It’s about creating and providing access to content at their fingertips when they need it. Training on time at the right time, for new and to support those more established team members.”

Evolve IP is designed to advance today’s hybrid workplace. It partners with many of the world’s biggest tech companies to bring together their unified communications, collaboration, voice, and contact centre tools into a single, secure solution, fine-tuned for the hybrid workforce. 

Continued Development 

Rixon emphasised: “We are only at the beginning of our journey and are now exploring ways to make the whole user experience even more engaging and enjoyable. For example building in ways we can gamify the training, by creating badges for those who are completing the courses we have set them.

“In addition, the training hub is the new home for all technical resources and marketing assets to support our resellers with communicating about our solutions to their customers. Meaning once a team has access, everything they need is in one place. We want to make it even easier to do business with us.” 

Rixon concluded: “This new service is all about empowering partners and helping cement their technical knowledge. The training hub has been very well received so far and continues to expand all the time with both technical and marketing content. We are determined this space becomes the centre for partner learning and development and a go-to Unified Communications knowledge bank.

“We are currently getting detailed feedback from our partners by encouraging them to complete a short survey. It’s important they provide us with honest feedback so we can make the space that they need to learn and develop their skills in the most effective and enjoyable way.”

Find out more about a recent webinar here.

Simplified Partner Service Offers Resellers A New Window Into The World Of Evolve IP

Global collaboration provider, Evolve IP, has launched a new ‘window into its world’ of integrated cloud-based communications, to make life simpler for its reselling partners. The creation of a single ‘Anywhere Portal’ is designed to provide a streamlined and more efficient route into Evolve IP’s service stack for provisioning and administration.

Evolve IP works with many of the world’s biggest tech companies and innovative industry leaders to create robust and reliable solutions for a growing reselling partner base. It specialises in securely integrating unified communications, collaboration tools, contact centre, voice, and omnichannel solutions into the cloud.

The Anywhere Portal aims to deliver enhanced levels of service and support. It is based on a new user interface which is fast and clean as well as mobile and desktop compatible.

Powerful step forward

Senior Solutions Consultant, Adrian Penny, says the new portal provides resellers with the ability to provision, manage and support their customers all from a single convenient resource.

“Anywhere Portal is a single space that houses all the solutions our customers have with Evolve IP. We want to make it as easy as possible for them to manage their customers and services. The Anywhere Portal gives them the ability to build and configure all Cisco BroadWorks services via our core telephony platform, allowing them to add customers to detailed configurations easily.”

Benefits include full Webex integration, customer password resets, multi-factor authentication, and bulk upload capabilities. In addition, comprehensive reporting and business analytics is combined with one click functionality to build multiple devices, meaning no more custom credentials.

Penny concluded: “Our previous provisioning portal was much more limited. We’ve added lots more features and functionality based on a sophisticated engine which can automate a lot of the core processes which were previously manual. It reflects our three core pillars of efficiency, automation and simplicity.

“Evolve IP is designed to advance today’s hybrid workplace and the Anywhere Portal represents another powerful step forward to help partners deliver faster, easier and quicker responses to their customers. It’s a win-win for all parties.”

Internal workshops are taking place throughout May to boost knowledge and ensure users become more familiar with the new portal.

Game changer

The launch of Anywhere Portal is being hailed as a ‘game changer’ by Nikki Hough, UC Deployment Manager at leading solutions provider, Babble.

“We can build and deploy a significant number of users easily and efficiently. This complements the industry-leading solutions that Evolve IP can provide the team and makes the Evolve IP offer more complete and compelling,” 

 He added: “Anywhere Portal also provides us with an extra level of security with two-factor authentication; which is of course a priority for any business’s service that they provide. This solution was the missing piece in Evolve IP’s offering and so it’s great to see it in place. We’re excited to explore what we can achieve with the Anywhere Portal in the future.”  

To find out more about Anywhere Portal, visit https://www.evolveip.net/en-gb/solutions/anywhere-portal

Konftel Helps Fast-Growing Reseller Capture Conferencing Success

Conferencing specialist Konftel is forging a productive partnership with a fast-growing reseller, which has become an official supply partner – to trigger a new wave of sales success.

Exitech Digital is an innovative digital products supply and installation company based in Ballygawley, Northern Ireland, with clients across the Republic of Ireland, Scotland and England.  

General Manager, George Condell, says that after supplying Konftel products for over a year, the company is delighted to become an official partner across its entire collaboration range.

Condell stated that as a digital equipment supply and installation company it is critical to source the best equipment at an affordable price for customers.  

“After testing a range of other manufacturers with limited success and mixed feedback from clients, we were fortunate to come across Konftel and as a result we are now supplying and installing the entire range which has provided a dramatic rise in our sales success as we continue to develop this side of our business.”

He continued: “Client feedback has been very positive as the Konftel product quality is second to none. Following installations by Exitech Digital, clients consistently comment on the fantastic quality of the video and audio pickup compared to their previous solutions.”

Konftel Audio Dynamite

Konftel’s high quality ‘Bring Your Own Meeting’ video solutions where users start remote meetings via their own laptop have earned plenty of plaudits whilst its new Attach video kits for in-room PC-based locations are set to further accelerate growth.

Konftel’s support structure is’ fantastic’ too, according to Condell who concluded: “As Exitech Digital supply, install and setup the equipment while also providing training to our customers it is of utmost importance that we have reliable technical support from the manufacturer.

“In this respect Konftel have always provided a fast and responsive service which is critical when resolving client issues should they arise. Overall, Exitech Digital is delighted to be supplying Konftel products and looking forward to a bright and innovative future with the company.”

His positive comments were echoed by Konftel’s UK Sales Director, Jeff May, who commented: “We are delighted by the positive impact we are making with Exitech Digital as a powerful partnership continues to flourish. Video meetings have become the de facto standard for many organisations and Exitech Digital is forging many new business opportunities, spearheaded by our product range.”