Tag: evolve

Evolve IP Launch New Training Hub To Empower Reseller Knowledge

Cloud collaboration provider, Evolve IP, has created a specialist eLearning platform to inspire reseller knowledge and help them retain and win new business.

The ‘ucSKILLS’ digital adoption platform offers valuable tools so partners can seamlessly deliver all of Evolve IP’s Anywhere Product Suite solutions, and enhance their own customer experience.

Together with technology partner iTEL, dedicated eLearning content is available from one user-friendly central resource which is constantly updated. 

Transform

Scott Rixon, Evolve IP Solutions Director, says the new service will cement reseller knowledge across the EMEA region and help accelerate digital user adoption.

“Our partnership with iTEL will totally transform current services and create a host of benefits such as optimising team knowledge and support levels, improving the overall customer experience and reducing customer churn.

“This valuable technical resource will be readily available to all our customers, giving them the power to quickly resolve issues and guide customer queries.”

Rixon added that a recent study with iTEL proved that having an effective digital adoption platform reduced customer churn by 35%, ensuring resellers retain their customer bases.

“If their service is reliable and consistent, customers will stay. An adoption platform supports quality control and team development,” he highlighted.

Evolve IP is designed to advance today’s hybrid workplace. It partners with many of the world’s biggest tech companies to bring together their unified communications, collaboration, voice, and contact centre tools into a single, secure solution, fine-tuned for the hybrid workforce. 

Continuous Pursuit

Rixon emphasised: “By integrating these disparate systems from leaders such as Cisco and Microsoft, we can improve both productivity and security, increasing uptime to make the future of work better for everyone. The Evolve IP Training Hub – ucSKILLS – is another major step forward as part of a continuous pursuit to drive standards even higher.

“In addition, the hub will also be the new home for the Evolve IP Partner Portal. Meaning once a team has access, everything they need is in one place such as training materials, marketing resources and technical content. We want to make it even easier to do business with us.” 

James Buxton, Managing Director of iTEL, is equally enthusiastic about the new partnership. “Teaming-up with Evolve IP is a perfect fit as we share the same customer-focused goals and objectives, based on an engage, adopt and retain philosophy. Knowledge is power in an increasingly sophisticated and evolving technology arena.”

Rixon concluded: “This new service is all about empowering partners and helping cement their technical knowledge. As we begin to grow the training hub, we will ensure this space becomes the centre for partner learning and development and a go-to Unified Communications knowledge bank.”

Evolve IP Accelerates Ahead With 2024 Partner Day

Fast-growing cloud collaboration provider, Evolve IP, is gearing up for a successful Partner Day to help resellers drive their businesses further forward.

The day-long event takes place at the Williams Racing F1 Experience Centre in Grove, Oxfordshire on April 18th. It includes innovative talks and fun-related race activities as well as detailing Evolve IP’s expanding product roadmap.

“We will be showcasing solutions, celebrating partners and knowledge sharing,” confirmed Evolve IP EMEA MD Paul Harrison. “In addition, there will be lots of fun F1-inspired activities throughout the day.”

The white-label cloud collaboration service provider generated unprecedented growth and attracted record numbers of new partners last year. Now the company is hailing 2024 as the ‘year to sell’ with new product innovations and enhanced levels of reseller support aiming to increase overall performance.

Insightful

“As a global collaboration provider, we specialise in bringing together unified communications, collaboration tools, contact centre, voice, and omnichannel solutions securely into the cloud,” Harrison explained.

“We recognise the importance of partnerships which is a key cornerstone of our ethos and evolution. Partnerships help create best-of-breed solutions and can unlock new doors, opportunities and deliver greater customer value and service.

“Insightful talks will be combined with interactive workshops as part of driving inspired day of fun and wisdom.”

Harrison concluded: “Our ultimate objective is to enhance today’s hybrid workplace and help make the future of work better for everyone. The Williams Experience Centre never fails to impress, located at the home of the Williams Formula 1 team. We are looking forward to highlighting how we are in pole position to drive our partners further forward.”

The Partner Day 2024 event is supported by technology partners Akixi, iTel, Dubber, Enghouse, Broadsource, Snom, PromptVoice, PRD Intelligence, Jabra, Yealink and Tango Networks. All sponsors will be exhibiting, offering technical demonstrations and playing a major part in the day – working together to promote partner growth and success in 2024. 

More details can be found by visiting: https://www.evolveip.net/en-gb/partner-day-2024

Ambitious Comms Reseller GPS Telecom Chooses Evolve IP To Accelerate Growth Strategy

Evolve IP, a leading service provider of Unified Communications, has welcomed GPS Telecom as its latest reselling partner across the EMEA region – to help fire-up further sales success.

GPS Telecom joins at an exciting point of their business journey, with plans of expansion and growth including new global collaboration services from Evolve IP.

Runcorn-based GPS Telecom has over 15 years’ industry experience in providing the latest unified communication products, designed to integrate and futureproof businesses. The company has built a reputation as an expert provider who recommend and implement the very latest, often complex systems, simply and seamlessly into any organisation.

Big targets

Managing Director, Chris Jones, explained: “Evolve IP are the service provider that can help with our growth plans. We have set ourselves some big targets and Evolve IP has the expertise and technologies that will help us get there. 

“I am very proud to lead a team of dedicated and highly talented individuals who are all committed to delivering a professional and personal service to each and every one of our customers.

“We are embarking on an exciting journey of expansion, supported by our customers both old and new and by the trusted relationships we have built with our industry leading suppliers. Our business is our people and without their commitment none of the amazing things we achieve would be possible, I am honoured to work with such a fantastic team.”

Chris Jones, Managing Director, GPS Telecom

 

Thrilled

Jamie Hughes, UK Sales Director at Evolve IP, shared the enthusiasm, as he outlined: “We’re thrilled to have GPS Telecom join our reselling base; their expertise and skills are exactly what we look for within our partners. We’re very excited to see them grow and thrive by offering our solutions to their customer base which will inspire them on a new journey of success.”

Jamie Hughes, Evolve IP

GPS Telecom will be reselling a range of the Evolve IP enterprise-grade solutions that are available to all reselling partners These feature:

 

  • Anywhere Contact Centre – Delivers service excellence and supports teams in the hybrid world. Scales from 5 to 1000 plus agents, always allowing on-demand agent ‘bursting’. With Anywhere Contact Centre, new contact centres can be online within hours and new agents in just minutes.

 

  • Evolve Anywhere with Microsoft Teams – Natively integrated between the Microsoft Teams and Evolve IP’s carrier-grade voice solution. Users can work within a system they are familiar with (MS Teams) but integrate with sophisticated technologies that will allow them to scale up and improve their communications strategy effectively. 

 

  • Evolve Anywhere with Cisco Webex – A decade-long partnership with Cisco for hosting Cisco telephony solutions enables Evolve IP to provide ‘unparalleled service, support and the latest features’.

 

  • Anywhere Value Add Solutions – Evolve IP’s Anywhere Product Suite offers partners an eco-system of technology partners from call recording with Voice AI to business analytics, integrations and receptionist console. All within a user-friendly management portal.

Hughes highlighted: “Evolve IP’s recent launch of Anywhere Portal and introduction of Anywhere Contact Centre has come at a great time for GPS Telecom – offering their customers simple provisioning and a complete unified communication technology stack for extensive growth in the future.”

Evolve IP has recently launched a summer sales campaign, teaming up with top technology partners to offer a range of offers and incentives.

Jones believes the company is ideally placed to help push GPS Telecom further forward, as he concluded: “Evolve IP’s scalable technology and flexibility is going to enable my team to flourish and support our customers seamlessly.”

Evolve IP EMEA Launches ‘Hot’ Summer Sales Campaign

Evolve IP EMEA has teamed-up with some of its top technology partners to launch a ‘sizzling’ summer program – designed to turn up the sales heat for reselling partners.

The leading global collaboration provider has developed various ways resellers can fire up sales, with offers and free product trials being highlighted in bi-weekly webinars running until the end of September.

They can take advantage of compelling opportunities from Webex, Akixi, Mondago, Dubber and Snom.

These summer incentives offer a try before you buy plan, licensing upgrade, new pre-packaged business tool, a free headset offer, plus additional integrations that provide business insights using next generation UC technology and CRM integration. 

To effectively support reselling partners, Evolve IP EMEA is hosting quick fire webinars every two weeks, offering tips and advice so they can make the most of the
opportunities available, starting tomorrow, Wednesday 19th July at 13:00 GMT.

Evolve IP UK Sales Director, Jamie Hughes, highlighted: “Throughout the program we will be sharing insights and tips to help resellers roll out these additional tools and services to their customers, enabling them to maximise sales success.

“Plus, we have scheduled a series of short webinars, providing our reseller partners with a simple breakdown about what each offer comprises. We want to make sure our partners get the most out the incentives available to turn up the sales heat this summer.”

Hughes added: “We also want to make this a valuable and exciting opportunity for our partners. Our friendly dog mascot for the campaign is there to get people engaged. Our campaign aims to add more ‘bite’ to reseller sales at what can traditionally be a quieter time of the year – so they can re-engage with their customers about a range of high-quality products and services.”

The campaign, also being run in the Netherlands, is being hailed a great opportunity for all reselling partners to introduce new products to their customers.

Eric Fronik, Evolve IP’s NL Sales Director, commented: “This is a great opportunity for our new partners to engage with their customers during the slow summer months. As a service provider we want to be able to support them and their growth.”

More information can be found at: https://www.evolveip.net/en-gb/summer2023  

Evolve IP Adds Amillan As Reselling Partner Base Continues To Expand

Evolve IP, a leading service provider of Unified Communications, has announced that agile technology specialist Amillan, has joined its growing reselling partner base.

Amillan prides itself in delivering IT solutions to help boost business performance whilst specialising in industry specific solutions, especially the public sector. Services encompass the latest innovations in Unified Communications and telephony, together with advanced Contact Centre platforms and cutting-edge LAN and Wireless solutions.

Jamie Hughes, UK Sales Director at Evolve IP, commented:  “We’re really looking forward to working with Amillan, as the work they have done across a range of sectors is perfect for the services and solutions that we provide and specialise in as a collaborations provider. Our technical experts are excited for the challenges and work that comes with creating unique solutions that fit individual industries. Amillan is the ideal partner to enable us to further stretch our skills whilst helping to grow their business.”

Enterprise-grade

Amillan will be reselling a range of the Evolve IP enterprise-grade solutions that are available to all reselling partners. These comprise:

 

  • Anywhere Contact Centre – Delivers service excellence and supports teams in the hybrid world. Scales from 5 to 1000 plus agents, always allowing on-demand agent ‘bursting’. With Anywhere Contact Centre, new contact centres can be online within hours and new agents in just minutes.

 

  • Evolve Anywhere with Microsoft Teams – Natively integrated between the Microsoft Teams and Evolve IP’s carrier-grade voice solution. Users can work within a system they are familiar with (MS Teams) but integrate with sophisticated technologies that will allow them to scale up and improve their communications strategy effectively. 

 

  • Evolve Anywhere with Cisco Webex – Developed to help customers successfully manage the unique business requirements of today’s ‘new normal’. A decade-long partnership with Cisco for hosting Cisco telephony solutions enables Evolve IP to provide ‘unparalleled service, support and the latest features’.

 

  • Anywhere Value Add Solutions – Evolve IP’s Anywhere Product Suite offers partners an eco-system of technology partners from call recording with Voice AI to business analytics, integrations and receptionist console. All within a user-friendly management portal. 

Patrick Daly, Managing Director at Amillan outlined why the company is delighted to be working with Evolve IP. 

“Choosing Evolve IP as our latest service provider offers us the complete flexibility we need. Supporting a range of industries comes with specific requests and needs. We can see that Evolve IP can help us with supporting them and their communications strategy.”

Evolve IP is an award-winning service provider, recently recognised for its work within the verticals sector. The company is continuing its growth throughout the EMEA region offering partners the opportunity to access two of the industry-leading voice solutions, Webex & Microsoft Teams. These voice solutions are rigorously tested and integrated with technologies that support any business’s communication needs. To find out more about Evolve IP’s solutions, visit https://www.evolveip.net/en-gb/ 

Evolve IP Unveils Powerful Contact Centre As A Service Solution As Omnichannel Focus Accelerates

Evolve IP’s fast-growing EMEA region has added a powerful new contact centre solution to its integrated collaboration services mix – as demand intensifies for a more centralised omnichannel customer experience.

Integrated with its UCaaS collaborations solution, the company has unveiled an enhanced Omnichannel Contact Centre as a Service offering, powered by Enghouse Interactive, a leading global player in the omnichannel market. Anywhere Contact Centre is designed to support valuable use cases for customer service, sales, help desks, or virtually any environment requiring the intelligent handling of communications and digital interactions. 

The solution greatly minimises or eliminates IT resource support and infrastructure investment. Available as a flexible ‘SaaS’ model with a choice of contract term, users can take advantage of the latest omnichannel customer engagement functionality, benefitting from instant scalability, business agility and analytics that combine to create the best possible customer experience.

Raising the game

Evolve IP works with many of the world’s biggest tech companies and innovative industry leaders to create robust and reliable solutions for its growing reseller base. As a global collaboration provider, it specialises in securely integrating unified communications, collaboration tools, voice, and omnichannel contact centre solutions into the cloud.

The new CCaaS development is a natural and progressive step forward which helps accelerate digital transformation – and enable reseller partners to ‘raise their game’ by meeting expanding customer requirements. That’s the view of Evolve IP’s UK Technical Account Director, Scott Rixon, who says organisations need to catch up to their customers’ needs by developing strategies not just fit for today but long into the future.

He highlighted how the latest service enables seats to be added in seconds with ‘flex on demand’ capabilities allowing easy logging in of new agents as needed.

Rixon continued: “This plugs a gap in our UK portfolio and enables our partners especially in the mid-market sector to target major growth opportunities for those looking for an omnichannel experience – much more than just great audio-only interaction.

“Our latest offering makes it easy to execute, manage, monitor and oversee a complete omnichannel strategy – covering standard email and chat options as well as the main social media channels.”

He emphasised: “Backed by the latest industry research, we expect overall CCaaS will hit mainstream adoption for customer service and support organisations this year, based on 50% of contact centres already migrating to a cloud-based model in 2022.

“Multiple platforms, video calls, mobile devices and even traditional deskphones all have a role to play in keeping businesses and their people connected wherever they may be. Driving customer engagement is crucial too.”

He added: “Choice is good. However, businesses need to be able to engage via every available channel – from one centralised, all-in-one-place communications platform – to maximise efficiency and performance.

“It’s an omnichannel approach which requires seamless integration, as technology continues to transform the buying process and how and where people work. Responding to this omnichannel challenge is the next step on our journey.

“We believe it should be all about making things as easy as possible. Regardless of industry sector, location or seat size, the user experience and customer experience are now mainstream concepts at the centre of a fast changing and flexible buying process.”

Understanding customer behaviour

Separation between those channels of communication makes for a resource-heavy, fragmented eco-system with huge potential to frustrate customers and agents alike, Rixon stressed. In addition, this kind of fragmentation is a barrier to the smooth harvesting and interpretation of communication data which is key to understanding customer behaviour and supporting the design of more efficient workflows.

He concluded: “Consumers expect to be able to interact with organisations easily and in their preferred channel of communication. We are supporting our partners to competitively, economically and accessibly deliver services to organisations of all sizes, providing them with the agility they need to develop and integrate communications channels and features, which ultimately drive business growth.”

A webinar to introduce the new solution takes place on June 21st.

 

Simplified Partner Service Offers Resellers A New Window Into The World Of Evolve IP

Global collaboration provider, Evolve IP, has launched a new ‘window into its world’ of integrated cloud-based communications, to make life simpler for its reselling partners. The creation of a single ‘Anywhere Portal’ is designed to provide a streamlined and more efficient route into Evolve IP’s service stack for provisioning and administration.

Evolve IP works with many of the world’s biggest tech companies and innovative industry leaders to create robust and reliable solutions for a growing reselling partner base. It specialises in securely integrating unified communications, collaboration tools, contact centre, voice, and omnichannel solutions into the cloud.

The Anywhere Portal aims to deliver enhanced levels of service and support. It is based on a new user interface which is fast and clean as well as mobile and desktop compatible.

Powerful step forward

Senior Solutions Consultant, Adrian Penny, says the new portal provides resellers with the ability to provision, manage and support their customers all from a single convenient resource.

“Anywhere Portal is a single space that houses all the solutions our customers have with Evolve IP. We want to make it as easy as possible for them to manage their customers and services. The Anywhere Portal gives them the ability to build and configure all Cisco BroadWorks services via our core telephony platform, allowing them to add customers to detailed configurations easily.”

Benefits include full Webex integration, customer password resets, multi-factor authentication, and bulk upload capabilities. In addition, comprehensive reporting and business analytics is combined with one click functionality to build multiple devices, meaning no more custom credentials.

Penny concluded: “Our previous provisioning portal was much more limited. We’ve added lots more features and functionality based on a sophisticated engine which can automate a lot of the core processes which were previously manual. It reflects our three core pillars of efficiency, automation and simplicity.

“Evolve IP is designed to advance today’s hybrid workplace and the Anywhere Portal represents another powerful step forward to help partners deliver faster, easier and quicker responses to their customers. It’s a win-win for all parties.”

Internal workshops are taking place throughout May to boost knowledge and ensure users become more familiar with the new portal.

Game changer

The launch of Anywhere Portal is being hailed as a ‘game changer’ by Nikki Hough, UC Deployment Manager at leading solutions provider, Babble.

“We can build and deploy a significant number of users easily and efficiently. This complements the industry-leading solutions that Evolve IP can provide the team and makes the Evolve IP offer more complete and compelling,” 

 He added: “Anywhere Portal also provides us with an extra level of security with two-factor authentication; which is of course a priority for any business’s service that they provide. This solution was the missing piece in Evolve IP’s offering and so it’s great to see it in place. We’re excited to explore what we can achieve with the Anywhere Portal in the future.”  

To find out more about Anywhere Portal, visit https://www.evolveip.net/en-gb/solutions/anywhere-portal

Evolve IP EMEA Partner Engagement Model Continues Growth Trend

Evolve IP today announced the addition of a series of new reseller partners across the EMEA region – to fuel continued growth in its partner network and expansion of its cloud-based Unified Communications platform that reaches more than 73 countries.

The company’s successful partner model is built on a combination of a deep understanding of partner needs, customer use cases, training, co-sales, implementation, support resources, platform resiliency and geographic coverage, as well as support for important charitable causes. 

Recently, Evolve IP kicked off its partner event schedule by hosting a successful golf day with key resellers, technology partners and the Evolve IP EMEA team, all in support of UNICEF, its chosen charity for 2023. A total of 32 players tee’d off at the Downs Course, Goodwood amidst a collaborative and competitive spirit helping to raise funds for the children’s charity. 

Productive partnerships

The event, aimed at collaboration, brought together players from the partner and client community where relevant industry issues, priorities, and goals were a central theme. Sponsors included Akixi, Dubber, Enghouse Networks, Intelligent Billing, Green IP, Knight Corporate Finance, Mason Hayes & Curran, ProVu and Bandwidth.

Jamie Hughes, Evolve IP’s UK Sales Director, commented afterwards: “The Evolve IP success story continues to grow with the recent addition of 11 new reseller partners.

“Productive partnerships represent the cornerstone of our business and the golf day was a great use of everyone’s time. Needless to say, the course was quite tough, but the weather was warm and the conversation was lively. It was a brilliant way to have some fun, bring people together, network and discuss ways of working smarter and more efficiently. Plus, we did a good deed raising valuable funds for charity.”

Evolve IP EMEA is planning more events throughout 2023 to further develop its partner network, expansion of geographic coverage and solving client’s distributed communications challenges. To learn more about its solutions or to become a partner, visit https://www.evolveip.net/en-gb/partners 

Evolve IP Aspires To Become The ‘Crown Jewels’ Of Cloud Communication

Fast-growing global collaboration provider, Evolve IP, has strengthened its ambitions to become the ‘crown jewels’ of cloud-based communication, after hosting a successful partner day at the Tower of London.

Leading industry figures from across the world gathered at the historic venue for a day of insightful presentations, interactive workshops and an evening of entertainment, as part of a ‘powering partnerships’ theme.

The carbon neutral event attracted more than 110 guests including from the US and Holland. It showcased how to ‘make the future of work better for everyone’ and was sponsored by technology partners Akixi, Dubber, Enghouse Interactive, Intelligent Billing, Snom, Mondago, Poly, Tiger TMS and Yealink. The day began with an early morning private tour of the crown jewels.

Opportunities

Evolve IP’s EMEA Managing Director, Paul Harrison, told the audience how despite tougher economic times, the brightest days for the sector lie ahead; giving a nod to the history of the iconic venue too.

“We have to keep changing and adapting. The biggest opportunity is ahead of us,” he enthused. “It’s important to expand our ecosystem and continue to globalize – bringing best-of-breed solutions together with new technology and partners. We need to stay relevant and learn from history.”

He revealed how:

  • Current cloud comms penetration in the UK has grown by 38.9% with 7.6m installed users today.
  • Total market revenue will grow by 80% from £1.26bn in 2022 to £2.26bn by 2026
  • A five-year forecast will see over 6.8m additional users moving to a cloud comms solution by the end of 2026 reaching a total installed base of 14.5m users at 80% penetration.

Evolve IP works with many of the world’s biggest tech companies and innovative industry leaders to create robust and reliable solutions for a growing reseller base. As a global collaboration provider, it specialises in securely integrating unified communications, collaboration tools, contact centre, voice, and omnichannel solutions into the cloud.

Visitors learned how Evolve IP has a 15-year trading pedigree with 374 staff globally and all of its EMEA offices are now fully carbon neutral. New products and future developments include enhanced Webex functionality, plus the creation of a single ‘Anywhere Portal’ which provides a simplified and more efficient window into the Evolve IP world.

Building relationships

Harrison hailed the event a resounding success and emphasised: “Productive partnerships are becoming ever-more prevalent in today’s dynamic business world, where fluidity, versatility and innovation can help build long term sustainable success.

“We recognise the importance of partnerships which is a key cornerstone of our ethos and evolution. Partnerships can unlock new doors, opportunities and deliver greater customer value and service. We don’t do the one size fits all as we never want our customers to compromise. We want to give them exactly what they want. The market is very demanding. We’re growing and the market is growing too.”

He continued: “It was great to be able to host events like this again. This annual gathering is integral to building relationships with our partners as a team and understanding how we can best support them and their growth.”

The Partner Day included a host of product suites and vendor demonstrations as well as a series of market insights from high profile speakers. MP David Morris provided an interesting insight into his musical past before a series of awards were presented to high performing partners. It ended with guests watching the sunset over the River Thames as part of an evening of entertainment.

International stage

For Jamie Hughes, Sales Director at Evolve IP UK, an exciting new dawn is rising for the company, its partners and customer base.

“I think what is special and unique around us is that we are an agnostic platform, for example across Webex and Teams or even a SIP handset or analogue device. We are the glue that makes everything work together not just in the UK but on an international stage too. We join all the dots together.”

Hughes emphasised the growing role of sustainability and added: “This is huge for us and more importantly our partners where I’d say 80% of tenders now focus on sustainability planning. We want to be leading from the front and pushing our boundaries.”

He added: “The Tower of London was a fantastic venue, steeped in history. To bring everyone together was so rewarding, beneficial, enjoyable and also long overdue. The social side matters too, as well as telling our business story in a compelling and engaging way.”

Members of the company’s Netherlands team came over too, reflecting Evolve IP’s growing presence not just in the UK but across EMEA.

Harrison concluded: “Our ultimate objective is to enhance today’s hybrid workplace and help make the future of work better for everyone. The Tower of London event provided the perfect platform to showcase strategies and plans for this year and beyond – reinforcing why partnerships take centre stage and how we aim to become the crown jewels of cloud communications.”