Delighting Customers: The Art of Providing Outstanding Service
As businesses constantly shift and adapt to survive in today’s climate, one timeless truth remains firmly intact: exceptional customer service…
Understanding the Importance of Customer Journey Analysis
The customer journey is no longer just a sequence of touchpoints between a brand and its consumer; it is an…
Revolut reaches 50 million customer milestone
Revolut, the global financial technology company and licensed European bank, has today announced that it has hit 50 million customers…
HRLocker awarded Business All-Star Customer Success Company of the Year by AIBF for its unwavering commitment to excellence
HRLocker, a leading provider of human resource (HR) solutions based in Co. Clare, today announced it has been awarded the…
Nokia and eir to extend IP collaboration to support growing customer base for new services across Ireland
eir, Ireland’s leading telecommunications company, and Nokia today announced the extension of its IP collaboration to support the evolving needs…
Bank of Ireland investing additional €34 million in customer service improvements
Bank of Ireland has announced a major additional investment in customer services with more than €34 million in the transformation…
The Best Customer Engagement Tools to Try in 2024
In a world where attention spans are brief and choices are plentiful the importance of robust customer engagement tools cannot…
Aer Lingus Chooses Salesforce to Digitally Transform Customer Journeys
Salesforce today announced that Aer Lingus, the Irish flag carrier, is using Service Cloud and Marketing Cloud to transform its…
Why Customer Experience is the Key to Business Success
In the ever-evolving world of commerce, customer experience has become more critical than ever. Businesses constantly seek ways to satisfy…