New research from the Competition and Consumer Protection Commission (CCPC) highlights a supply shortage in the taxi sector as four in 10 people who tried to get a taxi in December reported difficulties doing so.
With a significant share of taxi users wanting the choice of ride-hailing (49%), the CCPC is calling for the removal of regulatory barriers to facilitate entry of these services. Ride-hailing platforms, such as Uber or Bolt, connect private drivers to passengers via apps. This would mean allowing these private drivers to provide services using their own cars, subject to appropriate regulatory safeguards.
According to the research, 57% of those who expressed an opinion believe that there are not enough taxis available in their area. However, there are stark differences across geographical locations.
While 56% of those living in Dublin believed there are enough taxis in their area, only 28% of those outside of Dublin agree. This drops to 21% for those living in Connacht or Ulster.
Participants were asked whether they would like the choice of accessing ride-hailing services, subject to regulatory requirements.
While 49% of taxi users surveyed would like the option of ride-hailing services, this figure rose to 57% for those who believe there are not enough taxis in their area.
When asked whether they would prefer a fixed fare or a metered fare, 60% said they would support a fixed fare option.
The research also found that 53% of respondents surveyed tried to get a taxi in December 2025. Two in five who tried to get a taxi in December experienced problems, with 27% saying they had to stop looking as no taxis were available.
The research comes ahead of the National Transport Authority’s (NTA) regulatory assessment of the licensing of dispatch operators, which is due to begin later this year.
Brian McHugh, CCPC chair said:
“Regulatory barriers in the taxi market have failed to facilitate innovations that have flourished in other countries and consumers are suffering as a result. Our research shows a clear preference for more choice among consumers who are not getting the service they need.
“This is not about abandoning oversight or regulation. Any new entrants could and should be regulated to maintain high service and safety standards. Consumers and businesses deserve an innovative, functioning taxi sector that provides choice. Consumers shouldn’t be faced with long waits or the possibility of staying home due to a lack of taxi availability.
“The CCPC is calling on the Government to remove key regulatory barriers in the taxi market so that it can be more responsive to consumer needs and align better with how transport systems are evolving all over the world. The goal is to achieve a balance that protects consumers and ensures access, while also allowing competition and innovation to improve the market. We look forward to engaging with the NTA in their consultation process and to exploring all solutions that might increase capacity and choice.
