Tag: #AI

Dell Technologies Storage Advancements Accelerate AI and Generative AI Strategies

Dell Technologies (NYSE: DELL) is helping customers achieve faster AI and generative AI (GenAI) performance with new enterprise data storage advancements and validation with the NVIDIA DGX SuperPOD AI infrastructure.

“Storage performance is a critical factor for successful AI and generative AI outcomes,” said Arthur Lewis, president, Infrastructure Solutions Group, Dell Technologies. “Customers are relying on us to continually push the boundaries of storage innovation, including removing data access bottlenecks that limit the throughput and scalability of compute-intensive applications. We are addressing these needs by delivering fast, efficient and secure access to data and turning it into a proverbial goldmine of AI and GenAI possibilities.”

Addressing the need for high performance and efficiency for AI storage

New advancements from Dell PowerScale, the world’s most flexible,1 secure2 and efficient3 scale-out file storage system, address increasing customer demands for higher AI and GenAI performance.

Now, with PowerScale OneFS software enhancements, companies can prepare, train, fine-tune and inference AI models more quickly. With new PowerScale all-flash storage systems, based on latest generation Dell PowerEdge servers, customers will see up to a 2X performance increase for streaming reads and writes. 4

“We make an engineering change every 17 minutes, a speed unachievable without a powerful IT infrastructure that underpins all of our processes,” said Dan Keyworth, director of business technology, McLaren Racing. “Thanks to Dell PowerScale, we’re equipped to leverage cutting-edge AI applications, combining high-performance storage with computing capabilities to create a winning formula for success.”

PowerScale will offer a new smart scale-out capability to improve single compute node performance for enhanced GPU utilization, leading to faster storage throughput for AI training, checkpointing and inferencing.

“Dell continues to design its file and object storage solutions with the customer in mind, allowing them to modernize their infrastructure with an AI-ready foundation to support the most intensive workloads, such as generative AI,” said Scott Sinclair, practice director, Enterprise Strategy Group. “With PowerScale’s latest performance advances, customers can improve AI model training and fine-tuning to make better business decisions based on their data wherever it resides with increased speed and accuracy.”

Dell PowerScale undergoes validation for NVIDIA DGX SuperPOD 

Through Dell’s collaboration with NVIDIA, customers will be able to take advantage of a validated combination of NVIDIA DGX systems, Dell PowerScale storage and NVIDIA Quantum-2 InfiniBand and Spectrum Ethernet networking to achieve faster and more efficient AI storage. Dell’s solution is expected to be the first ethernet storage solution validated on NVIDIA DGX SuperPOD.

With Dell PowerScale becoming validated for NVIDIA DGX SuperPOD, NVIDIA’s turnkey data center AI infrastructure solution, customers will be able to confidently accelerate their AI and GenAI initiatives with Dell’s industry-leading network-attached storage.NVIDIA DGX SuperPOD includes the NVIDIA AI Enterprise software platform to provide a full-stack, secure and stable AI supercomputing solution.

Bringing AI to data wherever it resides

With nearly 87% of companies embracing multicloud strategies,6 Dell is giving customers the freedom to process data wherever it makes the most sense for them – on premises, at the edge or in public clouds.

Dell APEX File Storage for Microsoft Azure, the latest addition to the Dell APEX Storage for Public Cloud portfolio, delivers enterprise-class file performance and management capabilities in Microsoft Azure. Customers will be able to easily meet the needs of performance-intensive AI and machine learning applications like Azure OpenAI Service and Azure AI Vision.

Dell APEX File Storage in AWS and Azure allows customers to take advantage of cloud-native AI and GenAI workflows on data in public clouds or on premises with improved data access and movement. For example, through Dell’s expanding Databricks collaboration, customers can choose from a variety of large language models (LLMs) and use libraries from Databricks MosaicML to retrain a foundational model with their proprietary data stored in Dell APEX File Storage, offering flexibility across multicloud environments.

The Databricks collaboration builds on Dell’s data management ecosystem partnerships to help customers accelerate AI and analytics efforts.  Additionally, with Dell’s planned open, modern data lakehouse, customers can extract insights from data wherever it resides with the integration of Starburst’s analytics software with Dell PowerEdge servers and Dell PowerScale, Dell ECS and Dell ObjectScale file and object storage systems.

 Availability

  • The Dell PowerScale OneFS software enhancements will be globally available this month.
  • Next-generation all-flash Dell PowerScale systems and new smart scale-out feature will be globally available in the first half of 2024.
  • Dell PowerScale is being validated with NVIDIA DGX SuperPOD, with expected completion in the first quarter of 2024.
  • Dell APEX for File Storage for Microsoft Azure will be globally available in the first half of 2024.
  • Dell APEX for File Storage integration with Databricks and MosaicML is available in AWS today and in Microsoft Azure in the first half of 2024.
  • The Dell open, modern data lakehouse solution will be globally available in the first half of 2024.

 

58% of employees in Ireland use AI tools as part of their job

Workhuman, the company revolutionising the way employees celebrate, connect with and appreciate each other in the workplace, today announces new findings from its Human Workplace Index, which found that 58% of employees in Ireland now use artificial intelligence (AI) tools as part of their job. Moreover, some 40% of employees have claimed work carried out by AI as their own. The research shows that of these, half of them were rumbled by a colleague or manager.

The survey of 1,000 full-time employees in Ireland was commissioned by Workhuman and conducted by Pollfish to gain insights into the use of AI in the workplace. It found that 58% of employees in Ireland now use AI tools as part of their job and 30% of all employees are using them frequently.

With 47% of users saying they use generative AI (such as ChatGPT) for drafting emails, while 44% use it for brainstorming, the research suggests that AI is helping employees with some of the more difficult interactions in work. Some 28% of those surveyed have turned to AI for help or inspiration when asking for a promotion – 36% said they would consider it – and 20% have used it to ask for a raise. AI has also helped 22% of employees with the delicate matter of resigning from their job.

The survey also shows that AI can help companies to retain skilled talent. The introduction or increased use of AI would make 46% of employees more likely to stay in their jobs (versus 22% who would be less likely to stay), with 71% of those saying it would make them more productive. Moreover, 70% believe AI will lead to better job satisfaction and a better work-life balance, while the same proportion believe it will create new job opportunities – significantly higher than the 42% who believe AI will eventually replace their job.

One of the key benefits of AI highlighted by Workhuman’s survey is the efficiency gains. The majority (88%) of those using AI in the workplace say that it is increasing their productivity. For 49%, it is reducing their workload, while 47% are spending less time on repetitive tasks, enabling them to be more strategic in how they complete their work. When asked what they do with the time that AI gives back to their day, 50% of those using it said they have social chats with colleagues, 46% help other members of their team, and 42% focus on tasks that they wouldn’t have otherwise had time for.

By supporting people in their roles, the survey suggests that AI is helping to reduce stress among the working population. It found that the majority (91%) of employees say that AI is making their job easier or more manageable, while 86% say it is improving their job satisfaction and 84% say it is improving their sense of wellbeing in the workplace. In fact, Workhuman’s research found that employees who use AI in their job are generally happier than those who don’t. Of those who described themselves as being happy in work right now, 64% are using AI – versus 26% usage among employees who describe themselves as unhappy in work.

Reflecting the power of AI to positively impact the culture of an organisation, such as removing bias from the recruitment process or highlighting unconscious prejudices, many of those working in organisations that are using AI believe it is helping their company to become more diverse (cited by 85%) and more inclusive (82%).

Jonathan Hyland, Chief Technology Officer, Workhuman, said: “Our research shows that there is an increasing level of comfort with AI among the working population. Employees are using it as a tool not only to enhance their work, but also to manage their workloads and stress levels. It is helping with inclusivity, too, with 84% of employees saying that it is supporting more inclusive communications and collaborations with colleagues. As more organisations adopt AI, these kinds of benefits are growing in number and compounding to have a positive impact on wellbeing and the ever-challenging issue of retention. 

“Businesses are realising that AI isn’t going to be optional and that means that their employees will need to understand it and embrace it. Yet, our research found that 20% of those who are working in companies that use AI have received no training in its use or application. It’s important that we keep the human element in the process in order to maximise our use of AI. Employees are constantly evolving and upskilling, and AI should be used to enhance the human experience – not replace it entirely. Employers and their teams must work together to find the AI solutions that work best for everyone. Only then will they be able to realise the true benefits of AI by unearthing the tools that will make a difference.”

“At Workhuman, we are excited that, starting in December, our Customer Services team will be actively working with AI to digest case summaries. Currently, agents spend 60% of their time manually reviewing cases, so using AI as a solution will help accelerate response times, increasing productivity and customer satisfaction. The idea of using AI to support with case summaries came directly from our Customer Service Agents during Workhuman’s Hackathon, and we’re excited to see how it will enhance our employee satisfaction.”

The Future of Video Creation: AI-Powered Video Generators

In the ever-evolving landscape of digital content creation, a revolutionary force is shaping the future of video production: AI-powered video generators. These sophisticated tools harness the capabilities of artificial intelligence to streamline and enhance the video creation process. This article delves into the intricate workings of these cutting-edge technologies, unraveling their potential to redefine storytelling across industries. From automated video generation to the nuanced personalization of content, AI-driven tools are poised to play a pivotal role in the dynamic and rapidly advancing realm of visual communication. Join us as we explore the transformative landscape of “The Future of Video Creation.”

Understanding AI-Powered Video Generators

In the dynamic sphere of content creation, the emergence of free AI video generators is reshaping the landscape, providing creators with powerful tools without financial constraints. These innovative platforms leverage intricate algorithms to swiftly analyze data, representing a quantum leap in video production efficiency. Automation, a fundamental feature, streamlines repetitive tasks, allowing users to generate compelling videos without the burden of labor-intensive processes.

The customization prowess of these free AI video generators stands as a beacon for creators seeking tailored content. From branding elements to targeted messaging, these tools empower users with unprecedented precision. This adaptability not only streamlines content creation but also opens avenues for personalized storytelling, democratizing the video production process. As we delve into the intricacies of AI-driven video generation, the accessibility of free AI video generators marks a transformative fusion of human creativity and artificial intelligence, ushering in an era of democratized, efficient content creation.

Key Features of AI-Powered Video Generators

AI-powered video generators offer a suite of transformative features at the forefront of content creation. Automation, a cornerstone, significantly reduces production time, boosting efficiency for creators. This advanced technology takes the reins in handling repetitive tasks, allowing users to focus on ideation and storytelling.

Customization is another pivotal feature, providing unparalleled flexibility. Creators can tailor videos to specific needs, from branding elements to targeted messaging, enhancing the overall impact. The synergy of automation and customization not only streamlines the content creation process but also positions AI-powered video generators as invaluable tools, shaping the future of dynamic and adaptive visual storytelling.

Industries Embracing AI-Powered Video Generation

In the fast-paced arena of marketing and advertising, AI-powered video generation is a game-changer. Marketers leverage these tools to create compelling promotional content with unparalleled speed and precision. From dynamic product showcases to targeted advertisements, the marketing landscape is witnessing a paradigm shift, where AI seamlessly integrates into the creative process.

You can easily utilize an image AI generator from text to boost your brand and create visually appealing content that resonates with your target audience. This technology allows you to generate custom images quickly, ensuring that your marketing materials are always fresh and engaging.

 

The entertainment industry is another frontier where AI is making waves. From assisting in the production of movies and TV shows to the creation of virtual influencers and characters, AI-powered video generators are unlocking new realms of creativity. This technology not only enhances efficiency in content creation but also opens doors to innovative storytelling possibilities, enriching the overall cinematic experience.

In the field of education and training, AI-generated videos are transforming how information is conveyed. Educational content becomes more engaging and accessible, allowing for immersive learning experiences. As virtual classrooms become the norm, AI-powered video generators play a crucial role in shaping the future of education, providing dynamic and adaptive visual content for learners worldwide. The integration of AI in these diverse industries signifies a shift towards a future where video content is not just created but curated with precision and purpose.

Challenges and Limitations

Challenges and Limitations

Navigating the landscape of AI-powered video generation brings forth ethical considerations. As these systems rely on vast datasets, concerns arise about potential biases ingrained in the algorithms. It’s crucial to implement stringent measures to mitigate biases, ensuring fair and unbiased content creation.

Additionally, the need for human oversight remains paramount. While AI excels in automation, it lacks the nuanced creativity and ethical discernment inherent in human decision-making. Striking a delicate balance between AI automation and human guidance is essential to prevent unintended consequences and ensure the ethical use of AI in video creation.

As we embrace the transformative potential of AI, it’s imperative to acknowledge these challenges. Ethical practices, continuous monitoring, and a collaborative approach are essential to harness the full benefits of AI-powered video generators while addressing their inherent limitations.

The Future Landscape of Video Creation

Embracing the future of video creation means anticipating emerging trends in AI technology. We’re witnessing a trajectory where AI-powered video generators are becoming increasingly sophisticated. The integration of AI with other cutting-edge technologies like virtual reality and augmented reality is on the horizon, promising a multi-dimensional and immersive video creation experience.

As these technologies evolve, the landscape of video creation will likely see a surge in creativity and interactivity. The collaborative synergy between AI, VR, and AR opens avenues for innovative storytelling and user engagement, paving the way for a future where video content goes beyond traditional boundaries, offering audiences unprecedented experiences.

SEO Best Practices

Ensuring optimal visibility for your article involves strategic use of keywords throughout the content. Integrate relevant terms naturally to enhance search engine recognition and improve your article’s discoverability. Additionally, incorporating descriptive meta tags and concise meta descriptions provides search engines with valuable context, further boosting your article’s SEO.

Multimedia elements, such as images and videos, not only enhance the user experience but also contribute to SEO. Use descriptive filenames and alt text for images to make them searchable. Lastly, fostering reader engagement through comments and social sharing signals search engines about the article’s relevance and popularity, positively influencing its SEO ranking. By implementing these SEO best practices, your article can effectively reach and resonate with a wider online audience.

Conclusion

In conclusion, the future of video creation is undeniably intertwined with the transformative capabilities of AI-powered video generators. As we navigate this dynamic landscape, witnessing the automation, customization, and efficiency these tools bring, it’s clear that we stand at the forefront of a new era in visual storytelling. Despite the challenges and ethical considerations, the collaborative interplay between human creativity and artificial intelligence presents a promising trajectory. As we anticipate the integration of AI with emerging technologies and the continual evolution of video creation practices, one thing remains certain: the potential for innovation and creativity in the world of video is boundless. The journey into “The Future of Video Creation” is not just a glimpse into tomorrow but an exciting exploration of the possibilities that lie ahead.

TEKenable Launches Chat With Your Documents and Invests €250K in Helping Companies Unlock the Full Potential of AI

TEKenable has invested €250k in developing Chat With Your Documents, the company’s customised application designed to use AI to unlock business value.

“Up to 70% of corporate knowledge is locked up in documents (unstructured data), not in formal databases like ERP and CRM, and search is not sufficient to unlock it,” explains Peter Rose, CTO at TEKenable.  “We developed Chat With Your Documents to solve a real business problem: every research report, sales proposal, strategy, product or project document contains valuable institutional knowledge that is progressively lost from an organisation as people leave, and this information is very hard or even impossible for new joiners to acquire.”

Chat With Your Documents makes this information accessible and offers the capability in two different forms, one for internal use, to support staff with their day-to-day tasks, and one that is externally facing, to help customers, for example, better understand a company’s products.

The customised Azure-based AI application – Chat With Your Documents, uses the latest Azure OpenAI technology, guarantees privacy and security and is GDPR-compliant.

TEKenable’s solution analyses documents, extracts key information, and provides valuable insights and information in a collated response that answers questions with a response that blends the relevant content from multiple sources into coherent answers. The advanced natural language processing capabilities allows our software to understand the context of queries.  It can comprehend complex questions, handle follow-up inquires, and provide accurate responses, ensuring that you get the information you need, even in a dynamic conversation.

Chat With Your Documents can stand-alone or seamlessly integrates with existing line of business systems ensuring institutional knowledge is accessible at all times.

“Chat With Your Documents is the result of TEKenable’s objective to seamlessly integrate artificial intelligence in the most effective manner to provide cutting-edge tools, as the process of evolution is ongoing and unceasing,” concludes Peter.

“Using Chat With Your Documents allows users to experience innovative work efficiency by obtaining comprehensive information from previously unusable corporate knowledge.”

About TEKenable

TEKenable is an Irish technology and services company delivering digital transformation to help companies build real business advantage. As market demands continuously change, the company blends innovative thinking and breakthrough technologies to produce game changing results through improved cost savings, operational efficiencies and enhanced customer experience. As a ‘Managed’ Microsoft Partner and Salesforce Partner TEKenable has the expertise and technology to deliver true Digital Transformation.

TEKenable are experts in delivering the very latest ‘Cloud’ Technology Platforms to mid and large-scale enterprises and certified ISO 27001, 13485 and 9001. TEKenable has global reach with operations in Ireland, UK, Spain, Hungary, and UAE with expertise across Healthcare, Financial Services, Agri-Food, and the Public Sector.

In 2019 TEKenable was named Technology Business of the Year, the company is listed in the Deloitte Fast50 for the last 4 years 2019/2020/2021/2022 and won the Deloitte Impact Award for Technology in 2019 and 2022.  TEKenable was awarded Microsoft Partner of the year for Business Applications 2021.

Established in 2002, TEKenable employs over 200 people.

One year after the launch of ChatGPT over 300,000 people in Ireland have used AI at work

New research conducted by Deloitte in Ireland shows that a little under 2 in 5 respondents (38%) were not aware of Generative AI. For those who were aware of the technology 49% of them were aware of ChatGPT. Over half of (51%) respondents who have used the technology used it “once or twice to try” or less than monthly, while 6% of respondents use it daily.

Speaking today on the publication of research undertaken with 1,000 Irish respondents on their awareness and use of Generative Artificial Intelligence, Colm McDonnell, Partner Risk Advisory with Deloitte said; “As we approach the first anniversary of ChatGPT’s launch, it is interesting that Deloitte research finds that over 300,000 people in Ireland have used the technology for work purposes. By far the most popular purpose of using Generative AI is for personal purposes while 34% of respondents use it for education. It is clear from these responses that the use of Generative AI will only increase with time and greater adoption. It is imperative that we prepare for increased adoption.”

Deloitte’s research also found that from those who have used Generative AI more than one in three (35%) believe it always produces factually accurate responses, and 31% agree that its responses are unbiased.

Colm McDonnell continued; “From our work we believe that Generative AI adoption is still at the early stages. As it is increasingly utilised, we as a society need to balance the requirements for trust and safety along with the need to harness the potential of technology. In our work with clients, we view trustworthy AI through six dimensions – impartial, transparent, accountable, secure, respectful of privacy and reliable. At Deloitte we believe the new regulations on the way from the European Union will be a crucial element in striking the balance between trust, safety, and the potential opportunities.”

Generative AI in the workplace 

Emmanuel Adeleke, Partner, AI & Data, Deloitte said; “We know from the Deloitte Digital Consumer trends research that 11% of Irish workers have used Generative AI in the workplace. This is despite the fact that amongst those respondents who were aware of these tools, 37% believed their employer would not approve of them using Generative AI for work purposes. It is fair to conclude that employers and employees would benefit from clarity around the acceptable and appropriate use of Generative AI. Furthermore, businesses will also have to look at how they engage with their customers, suppliers and regulators on these technologies. Like all transformative changes a certain lag-time between innovation and response is to be expected but it is vital that those managing businesses are proactive, open and accurate in all conversations on Generative AI. Deloitte’s research shows that AI is here to stay in the workplace, and that is unlikely to change.”

The impact of Generative AI on the workforce is also an issue that is front of mind for a lot of employees. Among those who were aware of the technology over 3 in 5 (62%) believed that Generative AI will reduce the number of jobs available in the future and almost half of respondents (46%) are concerned that Generative AI will replace some of their role in the workforce in the future.

Emmanuel Adeleke continued; “Generative AI presents a wide range of possibilities, such as freeing up time for employees to focus on tasks that matter most to their organisations. Our research shows that some of the workforce are already beginning to experiment to see how they can use, so it is important that employers and their employees communicate effectively about how and where the technology will be introduced, and what benefits it will bring. In Deloitte we believe that far more open and substantive engagement needs to take place about the implications of this new technology on tasks within the firm, both now and into the future.”

Emmanuel Adeleke concluded “While there is increasing industry awareness that Global AI regulations (e.g. the European Union AI Act) will eventually address ethics concerns, some organisations are hesitant to move beyond ad hoc AI experiments until they have regulatory clarity. Additionally, divergence in international approaches to regulation, while not a new phenomenon, will add complexity to the Al agendas in global institutions. We believe that Ireland can play an important role in this process. ”

Dropbox and NVIDIA Team to Bring Personalized Generative AI to Millions of Customers

Dropbox, Inc, announced a collaboration to supercharge knowledge work and improve productivity for millions of Dropbox customers through the power of AI. 

The companies’ collaboration will expand Dropbox’s extensive AI functionality with new uses for personalized generative AI to improve search accuracy, provide better organization, and simplify workflows for its customers across their cloud content. 

Dropbox plans to leverage NVIDIA’s AI foundry consisting of NVIDIA AI Foundation Models, NVIDIA AI Enterprise software and NVIDIA accelerated computing to enhance its latest AI-powered product experiences. These include Dropbox Dash, universal search that connects apps, tools, and content in a single search bar to help customers find what they need; Dropbox AI, a tool that allows customers to ask questions and get summaries on large files across their entire Dropbox; among other AI capabilities in Dropbox. 

“Recent advancements in generative AI are opening up a world of possibilities to improve knowledge work and address many of the pain points we all experience around organization, prioritization, and focus,” said Drew Houston, co-founder and CEO of Dropbox. “AI has the potential to offload routine tasks, unlock our creativity, and help us do more meaningful work. We’re excited to partner with NVIDIA and leverage their technology in new ways to deliver more personalized, AI-powered experiences to our customers.” 

“The arc of AI is expanding from cloud services into enterprise generative AI assistants that will drive the most significant transition in the computing industry to date,” said Jensen Huang, founder and CEO of NVIDIA. “Together, NVIDIA and Dropbox will pave the way for millions of Dropbox customers to accelerate their work with customized generative AI applications.” 

AI to Transform Knowledge Work 

Dropbox has long believed in the potential for AI to transform knowledge work. The company has been incorporating AI and machine learning into its core product experience for many years to help its customers do their most important work, save time, and be more efficient. 

NVIDIA has built flexible tools that will allow Dropbox to deliver new AI-powered capabilities and bring more intelligence to its customers’ content and workflows. Using NVIDIA AI Foundation Models and the NVIDIA NeMo ™ framework — an end-to-end platform for building, customizing, and deploying large language models —Dropbox can customize and fine-tune LLMs to provide more personalized and relevant information with all the security controls, privacy, and transparency millions of Dropbox customers have come to rely on. 

Dropbox can also increase inference performance for production AI with NVIDIA AI Enterprise software, including NVIDIA Triton Inference Server ™ and NVIDIA TensorRT ™ -LLM.

Artificial Intelligence: Irish organisations urged to become ‘more familiar’ with future EU legislation

The National Standards Authority of Ireland (NSAI) is urging organisations, especially businesses, to become more familiar with upcoming EU legislation around artificial intelligence (AI). As Ireland’s official standards body, it is also encouraging organisations across the country to get more involved in the sector by helping develop future international AI standards.

To support Irish enterprises, NSAI is teaming up with Danish Standards and European Committees for Standardisation (CEN and CENELEC*) to jointly host a webinar on Friday, November 24th called: ‘Future EU legislation on AI and the important role standards play.’ The event is an initiative under the new European Commission High Level Forum on Standardisation and will feature speakers from the European Commission, national standardisation bodies and companies such as Ireland’s SoapBox Labs.

The use of AI in the EU will be regulated by the upcoming AI Act, which has been described as the world’s first comprehensive AI law. Becoming more familiar with that piece of legislation is a recommended step for all Irish organisations, says Marita Kinsella, Head of Innovation Policy and Business Development with NSAI. She said: “To successfully implement the AI Act, it’s critical for organisations and businesses in Ireland to know what practical implications the AI Act will have for them and also importantly, how they can help influence the development of future standards around AI.”

Earlier this year, the Minister of State for Business, Employment and Retail, Neale Richmond T.D. and Minister of State for Trade Promotion, Digital and Company Regulation, Dara Calleary T.D., launched the AI Standards and Assurance Roadmap with the NSAI.

The roadmap is a key deliverable under Ireland’s National AI Strategy and is a significant step in ensuring that Ireland is at the forefront of change. Its aim is to support Irish enterprises and organisations in embracing AI safely and ethically, through utilising AI standards that are published and in development.

“All types of organisations, such as state agencies, businesses, non-governmental organisations and academic bodies, are encouraged to contribute to the development of future international AI standards,” said Kinsella.

She added: “In Ireland, for example, organisations can engage with our national committee or can have their say on draft standards through the ‘Your Standards, Your Say’ portal on the NSAI website.”

The webinar on November 24th runs from 10am to 12pm, Central European Time, and bookings can be made through the Danish Standards’ website at https://www.ds.dk/da/ydelser/kurser/future-eu-legislation-on-ai-and-the-important-role-standards-play

Uniphore and Workair Partner to Bring Enterprise AI to Ireland

Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise AI to Ireland, with a priority placed on Ireland’s world-class contact centres.

With deep expertise and a track record of success working with enterprise-scale companies, public sector and global contact centres,

Workair will leverage Uniphore’s X Platform and their industry-leading AI solutions to help clients select, deploy and support customer-centric solutions that best meet their specific needs. The Uniphore X Platform infuses multiple AI technologies into all areas of the enterprise that impact the customer, such as conversational AI, generative AI, knowledge AI and emotion AI.

As an established leader, Workair will leverage its expertise and the access it now has to industry-leading technology with Uniphore to ensure its customers will be able to better handle customer-centric tasks such as sales, frontline support and compliance management across contact centres.

“Ireland has become a vibrant tech hub for innovation,” said Umesh Sachdev, CEO at Uniphore. “Workair has been a major force driving innovation not only for Irish enterprises, but for global brands as well. We’re thrilled to partner with Workair to deliver best-in-class customer experiences throughout Ireland and beyond. This collaboration is a critical step in expanding Uniphore’s global footprint and ensuring our leading enterprise AI platform is recognized on the world’s stage.”

To kick off this partnership, Uniphore and Workair gathered a select group of senior executives  from  Ireland’s top businesses at an event at The Fire Steakhouse in Dublin on Nov 16th  2023 to network and discuss the future of AI.  The event was also attended by World Rugby Hall of Famer, Brian O’Driscoll.

“Workair has always been at the forefront of delivering easy-to-use, integrated and cost-effective customer communications to Ireland’s contact centres,” said Stephen Mackarel, Managing Director of Workair. “We are proud to partner with Uniphore and provide Ireland’s call centres with enterprise AI capabilities that will empower agents to better address customer concerns, lower call times and improve the overall customer experience.”

“AI is clearly the next major force for business transformation and there is a huge opportunity for all customer-facing functions to leverage it for improved customer and employee/advisor experiences,” said Dorothy O’Byrne, Managing Director at Contact Centre Management Association in Ireland.  “CCMA is working with members to help identify and develop the opportunities that AI brings. We congratulate Workair, sponsors of the CCMA, on this partnership with Uniphore.”

Uniphore’s enterprise-class, AI-native platform makes it easy for businesses to transform every part of the enterprise that impacts the customer. With the addition of the Workair partnership, Uniphore’s platform is now available in over 20 countries.

Three quarters of organisations are planning to increase their Generative AI IT spend

Generative AI (GenAI) is the accelerator of the decade, representing a significant and immediate opportunity for organisations. A Dell Technologies GenAI Survey of 500 IT decision makers (ITDMs) with GenAI implementation responsibilities across the US and Europe reveals a growing appetite for GenAI, with the majority of respondents surveyed (78%) saying they are excited about the potential GenAI can have on their organisation. Moreover, three quarters (76%) expect to devote increased IT spend in the next year to pursue AI projects.

With a global economic impact predicted to be between $2.6 trillion and $4.4 trillion annually, results suggest organisations are solidifying their GenAI approaches. Of those who have moved beyond a pilot stage, 87% say they believe GenAI is on track to deliver meaningful results, and 80% report they have implemented centralised decision-making and/or centres of excellence. In terms of how they deploy solutions, 82% of ITDMs prefer to build an on-premises or hybrid approach to GenAI, with security, cost and control as leading factors to this approach (37%).

“No other technology has achieved what Generative AI has done in less than a year. It has sparked the imagination of millions and has the potential to be a powerful enabler for companies,” says Adrian McDonald, President, Dell Technologies in EMEA. “With the right strategies, GenAI will be key to innovation, growth and competitive advantage for organisations.”

Organisations seem poised to capitalise on the opportunity – 44% of respondents say their organisations are at the early to mid-stage in their GenAI journey and nearly half (49%) expect to see meaningful results within six months to a year.

The findings reveal more than three quarters (76%) believe its impact will be significant or transformative (significant: 54%, transformative: 22%). Top impact areas include productivity gains, streamlined processes and cost savings.

While investment in GenAI is well underway, 37% of respondents said their organisations are somewhat or very hesitant to adopt GenAI. The UK shows the most concern, with almost half (49%) of respondents reporting hesitancy, more than double that of France (22%). The key barriers driving organisational hesitancy are security, technical complexity, and data governance.

Of those who use GenAI professionally, respondents in U.K. (46%) and U.S. (45%) report using it at least once a day. Respondents from all locations also report higher personal GenAI use, suggesting that ITDMs with GenAI responsibilities are upskilling in their personal time. The UK is at the forefront of personal usage with 64% using GenAI once or more a day, followed by Germany (59%), France (58%), and the US (54%).

Visit https://www.dell.com/en-us/perspectives/new-research-the-dell-genai-pulse-survey/ for more information and to read the full report.