Tag: Adoption

Irish businesses explore next wave of AI adoption at Dell Technologies Innovate

Pictured attending the Tech Rally at the Dell Technologies Innovate event at Royal Hospital Kilmainham recently were Mark Hopkins, Managing Director, Dell Technologies Ireland, and Alex Rice, Field Product Manager at Dell Technologies Ireland, alongside over 100 technology leaders, industry experts and IT decision-makers who explored how organisations across Ireland are preparing for the next phase of AI-driven transformation.

The event also featured Dell’s ‘Tech Rally Anywhere’ showcase, bringing a hands-on experience of the latest devices and technologies shaping the future of work in Ireland. The showcase provided IT leaders with the opportunity to experience Dell’s latest AI PCs and latest devices and how they can empower employees in the workplace.

With AI continuing to move from concept to practical deployment, discussions throughout the day centred on the importance of building strong digital foundations from modern devices to resilient, secure and scalable infrastructure.

Attendees explored how modern devices and emerging technologies are evolving new ways of working. A dedicated showcase area gave audience the opportunity to experience the latest generation of Dell devices and workplace solutions first-hand, including newly launched AI PCs. The interactive setup demonstrated how advancements in device performance, collaboration tools and connectivity are enabling more flexible and productive ways of working across today’s hybrid work environment.

With technology decisions now more closely tied to business performance than ever before. Irish organisations are increasingly focused on how they can future-proof their operations, embrace AI responsibly and unlock new opportunities for growth in an increasingly complex digital economy.

Speaking at the event, Mark Hopkins, Managing Director at Dell Technologies Ireland said “AI is rapidly becoming a key driver of innovation and competitive advantage for organisations across Ireland. As businesses move from experimentation to real-world deployment, the focus is on building the right foundations, from modern devices at the edge to secure, scalable infrastructure, to fully realise its potential.

“At Dell Technologies Ireland, we are supporting customers to turn AI ambition into tangible outcomes, helping them innovate faster, operate more efficiently and move forward with confidence in an increasingly data-driven world.”

Building the business case for AI starts with people, leadership and technology

AI is rapidly moving from experimentation to everyday workplace reality. Across Ireland, employees are already using it to summarise documents, analyse data and automate routine tasks. Yet for many leaders and organisations, the real challenge is not access to the technology but turning AI into meaningful business value. Mark Hopkins, General Manager, Dell Technologies Ireland tells us more.

The organisations seeing the greatest impact from AI are those bringing three things together: strategic leadership, the right technology foundation, and a workforce empowered to identify where AI can genuinely improve how work gets done.

Ireland’s recently published Digital and AI Strategy, which sees AI technologies as a driver of growth, reflects this approach. It highlights the need to invest not only in digital infrastructure but also in the skills and capabilities that will allow employees to harness AI responsibly and productively.

For business leaders, the opportunity is significant, but so is the responsibility to build a clear and practical business case for AI.

Increased focus on the business case for AI

The conversation around AI is evolving at speed. What began as experimentation is now focused on a much more practical question: how can AI deliver measurable outcomes?

Across Ireland, organisations are operating in a cost-conscious environment where every technology investment must demonstrate value. The strongest AI strategies therefore focus on specific business outcomes such as productivity gains, improved decision-making or enhanced customer experiences.

A common misconception is that AI adoption requires large scale investment and disruption. In reality, many successful initiatives begin with targeted use cases, such as automating routine processes, analysing data more effectively or improving customer interactions, that demonstrate value quickly and allow organisations to scale over time.

Workforce central to unlocking AI advantage

While technology provides the capability, it is employees who ultimately determine whether AI delivers real value.

Many of the most effective AI applications are discovered by employees who understand the day-to-day challenges within their roles. Teams in operations, finance or customer service are sometimes best placed to identify repetitive tasks that could be automated or improved through better data insights.

Equally important is ensuring employees feel confident using AI responsibly. Our latest Dell Innovation Catalysts Study shows the scale of this challenge. In fact, 98% of Irish organisations say their employees will need new skills to unlock the full potential of AI.

As these tools become embedded in everyday workflows, organisations will need to move beyond occasional training and adopt more continuous approaches to learning. The Government’s commitment to roll out AI training across the public sector is welcome and will help drive responsible AI adoption and ensure 100% of key public services are digitalised by 2030.

Leadership sets the tone for AI adoption

Leadership plays a crucial role in helping organisations move from AI experimentation to real business impact.

For many organisations, the challenge is not recognising AI’s potential, but unlocking value from the vast amounts of data they already hold. Leaders therefore have an important role in ensuring AI initiatives are tied to clear priorities and focused on turning data into insights that support better decisions.

From our perspective at Dell Technologies, organisations that treat AI as a business transformation rather than simply a technology deployment are the ones unlocking its real strategic advantage.

We are also beginning to see more advanced capabilities such as agentic AI, where intelligent systems can help coordinate workflows and support decision-making. As these technologies evolve, leadership will play an increasingly important role in ensuring organisations have the right strategy and governance in place to deploy AI responsibly and deliver value at scale.

The technology foundation still matters

While people and leadership are essential, the role of technology should not be underestimated.

AI workloads place new demands on infrastructure, including high-performance computing, secure data management and the ability to scale as projects grow. Many organisations are discovering that their existing IT environments were not designed to support these requirements.

At Dell Technologies, we work with organisations across Ireland and Europe to help them build AI-ready foundations that allow businesses to move from experimentation to real-world deployment.

Through our Customer Solutions Centre Innovation Lab in Limerick, businesses and organisations can explore how emerging technologies, including AI, can be applied to real business challenges. We are also seeing how these capabilities are transforming industries. For example, Dell Technologies is working with Studio Ulster to support one of Europe’s most advanced virtual production studios, enabling creative teams to generate complex digital environments in real time and transform how film and television content is produced.

Equally important is understanding the economics of AI. A practical cost model should consider factors such as computing power, energy consumption and data management to ensure AI investments align with real workloads and business needs.

A moment of opportunity for Ireland

Ireland’s unique digital ecosystem and skilled workforce position the country well to benefit from the next wave of AI innovation.

The Government’s Digital and AI Strategy provides an important national framework. But realising the strategy’s goal of becoming a location of choice for AI startups and scale-ups, and a global hub for applied AI innovation will depend on how organisations translate that ambition into practical adoption.

That means leaders creating the right environment for experimentation, employees identifying where AI can improve how work gets done, and organisations investing in the infrastructure needed to scale innovation responsibly.

The organisations that succeed will be those that bring people, leadership and technology together to turn AI potential into real progress.

What Every Finance and Operations Manager Should Know About Digital Invoices and E-Invoicing

When you’re sitting in the board-room or reviewing the operations of your organisation, the term digital invoice should shift from being an “optional upgrade” to a “strategic must.” Below is a professional, clear walk-through designed for decision-makers, finance managers, operations heads, procurement leads, who are ready to bring their invoice processes into the 21st century.

What a digital invoice really means

A digital invoice is more than a PDF sent by email. It is an invoice created, sent, received, and processed in digital form. It is ideally integrated with your accounting or ERP systems, archival storage, and workflow approval. The key is that it replaces much of the manual handling of paper, and it reduces testing and sorting, and enhances visibility.

Meanwhile there is a closely-related term: electronic invoice (or e-invoice). That term refers typically to invoices with structured data, machine-readable formats (XML, EDI) that can be automated by the receiver’s system. 

In short: 

Every electronic invoice is a digital invoice, but not every digital invoice is a full e-invoice with structured automatic processing. 

Why you should care about digital invoice adoption

From the vantage of a senior manager, implementing digital invoices delivers real business value:

Cost savings in processing 

Traditional paper or manual invoices incur printing, postage, manual input, errors, and rework. Changing to digital invoice workflows can significantly reduce those costs. 

Faster cash-flow and payment cycles  

With digital invoices you can send, receive and begin processing immediately. This improves invoice turnaround, reduces late payments and improves visibility into payables/receivables. 

Improved accuracy and fewer exceptions  

When your invoice data comes in digital form, you reduce manual entry, mistakes, mismatches and disputes. That means fewer vendor queries, less time chasing issues. 

Auditability, compliance and visibility 

Invoices stored digitally can be searched, traced, and integrated with your systems. That supports audit trails and regulatory compliance more easily than paper invoices. 

Better supplier/customer relationships 

When you pay reliably, when your processing is efficient, your vendors are happier and your reputation improves. Digital invoice workflows contribute to that. 

Scalability and future-readiness  

As your business grows (volume, geographies, complexity), manual invoice processes become a bottleneck. Digital invoice systems scale more easily. 

How to approach implementation for organisations

Since you’re thinking with a strategic hat on, here are the steps and considerations:

  1. Review your current process: How many invoices/month? How many manual touches per invoice? What is the error/exception rate? Where are delays?

  2. Define your goals for digital invoice adoption: Do you want cost reduction, fewer errors, faster supplier payments, better control? Get measurable targets.

  3. Check system compatibility & data flows: The digital invoice solution must integrate with your ERP/AP system. Also check how your suppliers will submit invoices and the format required. 
  4. Decide the level of “digital-automation” you need: Are you simply going paperless (digital invoice as PDF + upload)? Or are you going full e-invoice (structured data, automated matching, real-time validation)? The decision impacts cost and benefit. 
  5. Prepare your stakeholders (vendors, team, IT): Your team will need training. Suppliers need to know how to send digital invoices. Define the workflows, approval channels, escalation paths.

  6. Pilot with a subset: Start with a manageable number of invoices/suppliers, test, refine, then scale.

  7. Track performance and refine: Measure invoice processing time, error rate, cost per invoice, supplier satisfaction. Use data to improve.

  8. Archive and compliance: Make sure your digital invoice system allows for secure storage, audit trail, retention policy, legal validity.

How the electronic invoice dimension adds value

When you move beyond digital invoice (i.e., upload of PDF) to full electronic invoice (structured, automated), you get deeper benefits:

  • Machine-readable fields, automatic matching of purchase orders, invoices, shipping receipts reduce human intervention. 
  • Real-time data for payables/receivables dashboards and better financial planning.

  • Reduced fraud risk, improved regulatory alignment (dependent on jurisdiction).
  • Higher level of integration with trading partners and business systems – less “manual hand-offs” between buyer/supplier operations.

Bottom line for your organisation

If I were advising a CFO or operations head: implementing a digital invoice framework is no longer “nice to have.” It’s fundamental. It saves time, saves money, increases capacity and cash flow of your finance department to engage in more value-add instead of paperwork. Going even deeper: by going all the way (structured data, automated workflows) you prepare to have a future in which invoice processing is, on the whole, touchless and in which your organisation is ready to scale and change regulation.

FAQs

How quickly will I see benefits after deploying digital invoice processing? 

You should expect to see improvements in processing time and cost within the first few months of a pilot. Depending on volume and team readiness, many organisations report full return on investment within 12-18 months. 

Will every supplier need to change how they send invoices if we adopt digital invoice workflows? 

Not necessarily all at once, but you’ll want a clear supplier ramp-up plan. Some suppliers may continue paper for a short transition period. For full benefit you’ll encourage them to shift to electronic formats as you scale.

Is a digital invoice the same as a paperless invoice? 

Mostly yes in terms of “no physical paper,” but not exactly. A paperless digital invoice may simply be a PDF scanned or an email attachment. A full digital invoice is integrated with your systems, and an electronic invoice (e-invoice) is even deeper, it uses structured data and automation.

 

Maptive vs ArcGIS: Which is the Most Powerful Mapping Software?

Business mapping software has become essential for organizations that need to visualize data and make location-based decisions. After examining market data and user experiences from 2024 and 2025, Maptive emerges as the winner for businesses seeking powerful mapping solutions. The platform combines enterprise-grade capabilities with immediate accessibility, solving problems that have long plagued the mapping software industry.

The Price Structure Reveals Two Different Philosophies

Maptive charges $1,250 per user annually for its Individual plan and $2,500 per year for its Team plan. These prices remain consistent regardless of which features customers need. Organizations know exactly what they’ll pay from day one, and budgeting becomes straightforward. ArcGIS operates differently, with nine pricing editions ranging from $100 to $3,800. This modular approach often leads to unexpected costs when teams discover they need additional modules and extensions to accomplish basic tasks that come standard with Maptive.

The financial implications extend beyond initial purchases. Companies using ArcGIS frequently report that what initially appeared affordable quickly escalates as they require more functionality. Each additional module represents another line item in the budget, another approval process, and another potential delay in getting teams the tools they need.

Speed to Productivity Separates Leaders from Laggards

Most teams using Maptive start creating maps within 30 minutes. Users build functional dashboards on their first day because the software runs entirely in browsers without requiring installation. This contrasts sharply with ArcGIS, where new users typically need several weeks to become proficient, particularly when working with advanced analytics, scripts, or plugins.

The productivity gap widens when considering organizational impact. While Maptive users generate insights and make data-driven decisions within hours of account activation, ArcGIS users continue studying training materials and wrestling with complex installations weeks later. Sales teams lose opportunities, logistics managers delay route optimizations, and executives wait for reports that could have been generated immediately with more accessible software.

Performance Benchmarks Show Measurable Advantages

Maptive allows unlimited data uploads without lag, handling over 20,000 data points per map in real-time. This performance measures three to five times faster than ArcGIS and Mapline when loading complex layers or large CSV files. Sales teams update territory maps during client calls, logistics managers adjust delivery routes as conditions change, and executives explore data without system delays.

ArcGIS occasionally slows down or crashes with large datasets, especially on non-enterprise hardware. Users report that ArcGIS needs considerable memory and storage space to function properly. Organizations without modern computers encounter uncomfortable performance issues that interrupt workflow and delay decision-making. These technical limitations force companies to invest in hardware upgrades or accept reduced productivity.

Feature Accessibility Changes How Organizations Work

Maptive users generate heat maps with one click on all subscription plans. ArcGIS requires setup and often needs scripting for heat map creation. Territory management shows similar disparities. Maptive provides both automatic and manual territory creation tools as standard features. ArcGIS requires manual setup or additional plugins for territory management, adding complexity and cost to what should be straightforward tasks.

The 2024 launch of Maptive IQ added enhanced drive-time polygons that calculate more accurate travel times. The platform includes demographic insight tools supporting predictive business analytics and territory scoring. CRM integrations rolled out in Q3 2025 connect seamlessly with Salesforce, Hubspot, and other business systems. Territory management improvements allow real-time updates, drag-and-drop resizing, merged data analytics, and color-coding by performance.

Real Users Describe Transformative Results

One Maptive user reported taking thousands of cells of data and compiling them into maps showing electric vehicle distributions by zip code and Tesla Supercharging Stations. Heat maps created density visualizations that made the research project more manageable to read from an outsider’s perspective. The data presentation enabled everyone to understand complex patterns without specialized training.

Another customer emphasized accessibility: “Maptive doesn’t require coding knowledge or any dev work.” This democratization of mapping capabilities enables entire organizations to leverage location intelligence without specialized training. Marketing teams analyze customer demographics, sales representatives optimize territories, and executives visualize market opportunities using the same intuitive interface.

Support Quality Determines Long-Term Success

Maptive takes customer support seriously and maintains high levels of customer satisfaction across the industry. The company offers live phone, email, and chat support to paying and free users alike. Multiple reviews highlight experiences where support staff exceeded expectations. One customer described how a representative reopened a closed chat session to provide additional workarounds that solved their specific challenge.

This white-glove service standard applies across all pricing tiers. Small businesses receive the same exceptional support as enterprise clients. The support team understands that mapping problems often require immediate solutions, and they respond accordingly. This contrasts with many enterprise software providers that segment support quality based on account value.

Financial Growth Validates Market Position

Maptive’s revenue reached $2.6M in 2024, up from $597.9K in 2023. The company previously reported $287.8K in 2022 and $239.8K in 2021. Since launching in 2010, Maptive has shown consistent revenue growth without external funding. This organic expansion demonstrates genuine market demand rather than artificial inflation through venture capital.

The growth trajectory aligns with market trends. Cloud solutions account for 72.60% of 2024 revenue and grow at 19.10% CAGR. Organizations favor platforms that deploy quickly and update automatically. Maptive’s browser-based architecture matches these preferences perfectly, while ArcGIS continues relying heavily on desktop installations requiring IT resources.

Common ArcGIS Frustrations Drive Users to Alternatives

ESRI ArcGIS’s downside lies in its steep learning curve, which demands large time investments. The cost poses additional problems, especially compared to lower-cost alternatives solving common mapping problems with web-based maps. Smaller organizations find ArcGIS prohibitively expensive, particularly individuals, small businesses, and organizations with limited budgets.

Users report that ArcGIS pricing lacks transparency. They dislike separate fees for each tool and extension. The software’s technical requirements create additional barriers. Organizations must maintain modern computers with substantial memory and storage to avoid performance problems. These combined frustrations push businesses toward more accessible alternatives.

Enterprise Adoption Confirms Professional Readiness

Fortune 500 companies use Maptive daily for sales planning, territory setup, asset management, healthcare data display, and other data-heavy tasks. These sophisticated organizations choose Maptive over more complex alternatives because it handles enterprise-scale problems while maintaining ease of use.

Sales teams particularly value Maptive’s built-in route optimization, ability to add and share customer insights and leads, and robust filtration tools. The “average sale” filter enables teams to target high-value leads efficiently. These capabilities directly impact revenue generation, making them essential for competitive businesses.

Integration Capabilities Extend Platform Value

Maptive supports CSV, Excel, and Google Sheets formats, ensuring organizations leverage existing data without complex migrations. The platform handles up to 100,000 locations per map, allowing businesses to scale without switching platforms. This capacity eliminates disruption and retraining costs associated with platform migrations.

Real estate agents map properties, visualize market data, and analyze neighborhood demographics. Healthcare providers analyze patient data, visualize healthcare resources, and track healthcare trends across territories. Sales and marketing teams identify potential target markets, analyze customer demographics, and optimize sales territories. This versatility means organizations deploy Maptive across multiple departments without specialized training for each use case.

Technology Architecture Matters for Future Success

Maptive operates as cloud-based and web-based software. Users access the platform from any device including desktops, tablets, and mobile devices. No downloads complicate deployment. Teams always have the latest features without managing software updates or compatibility issues.

This architecture ensures consistent experiences across devices and locations. Remote teams collaborate on the same maps simultaneously. Field representatives update data from client sites. Executives review dashboards from any location. ArcGIS’s desktop-centric approach creates friction for business users who need quick answers rather than cartographic perfection.

Customer Success Stories Provide Concrete Evidence

One user evaluated several tools before selecting Maptive and confirmed making the right choice. Their clients appreciate visualizing data when constructing sales territories. They find the product user-friendly and robust. Another customer reported that Maptive made organizing company territories easy. The program removed guesswork, making time more effective and efficient.

These testimonials represent patterns across industries. Users consistently praise Maptive’s ability to transform raw data into actionable insights quickly. They value the platform’s intuitive interface that requires minimal training. Most importantly, they report measurable business improvements after implementing Maptive.

The Verdict Based on Evidence

The data from 2024 and 2025 demonstrates that Maptive delivers superior value for organizations needing strong mapping tools without lengthy onboarding. The platform combines a low barrier to entry with a full feature set and white-glove service at all price levels. This combination creates compelling advantages that ArcGIS cannot match for most business users.

Maptive has revolutionized how businesses leverage location intelligence through transparent pricing, immediate productivity, superior performance, comprehensive features, and exceptional support. Fortune 500 adoption and enthusiastic user testimonials confirm what performance metrics show. For businesses that need results rather than complexity, Maptive represents the evolution of mapping software in 2025 and beyond.

Gen Z is coaching older colleagues to use AI

A new global study from International Workplace Group (IWG), the world’s largest platform for work and provider of flexible workspace, reveals that Gen Z employees are playing a pivotal role in driving AI adoption across the workforce, coaching older colleagues to help unlock productivity and collaboration gains in hybrid working environments.
The study, based on a survey of over 2,000 professionals across the US and UK, shows that AI is becoming a cornerstone of how teams and in particular hybrid teams operate. 80% of workers have experimented with AI tools, and 78% say it has saved them time, averaging 55 minutes of saved time per day, equivalent to almost an extra full working day per week.
Workers report that this time is being reallocated to higher-value activities such as creative or strategic work (41%), learning and development (41%), in-person collaboration (40%), and networking (35%). An overwhelming 86% say AI has helped them complete tasks more efficiently, and 76% report that it is directly accelerating their career advancement, with this figure rising to 87% among Gen Z workers.
Cross-generational collaboration key to unlocking AI gains
Cross-generational collaboration is central to this transformation. Nearly two-thirds (59%) of younger employees are actively helping older, more tenured colleagues adopt and learn to use AI tools, with 80% of Senior Directors reporting that this support lets them focus on higher-value tasks, while 82% of Senior Directors report that AI innovations introduced by younger colleagues have unlocked new business opportunities.
Two-thirds of C-suite leaders say younger staff’s AI skills have improved their department’s productivity, and over 80% of senior directors believe AI innovations introduced by junior colleagues have opened up new business opportunities.
Overall, 86% of those surveyed report AI has made them more efficient, and 76% believe it is advancing their career, rising to 87% among Gen Z respondents. AI’s influence on collaboration is also clear: 69% of hybrid workers say it is making teamwork across locations easier, citing benefits such as improved meeting preparation (46%), access to shared insights (36%), and stronger post-meeting follow-ups (36%).
Workers are embracing AI’s potential to eliminate time-consuming administrative tasks. The most common areas where employees want AI to step in include drafting emails (43%), taking and summarising meeting notes (42%), organising files (36%), and completing data entry or forms (36%). With these tasks automated, employees are reallocating time to more meaningful work: 55% are now focusing on high-impact projects, 54% are pursuing professional development, and 40% are using the time to build stronger relationships with colleagues and clients or to invest in personal well-being.
Benefits for hybrid workers
The study also found that 69% of hybrid workers say AI is making it easier to collaborate with colleagues across locations. Improvements in meeting preparation (46%), access to shared insights (36%), and more effective follow-ups (36%) are streamlining teamwork, while 40% say AI has freed up time to invest in team-building and communication.
In the hybrid model, AI is also reshaping how office time is used. With automation handling routine work, hybrid professionals now prioritise strategic thinking (41%), learning and development (41%), face-to-face collaboration (40%), and networking (35%) during in-office days. More than half of workers (53%) say AI is helping them achieve better outcomes, and 64% believe it is making hybrid working smoother and more effective.
Workers are aware of the stakes. Two-thirds (63%) worry that not learning AI tools could slow their career progression, and 61% believe those who don’t adopt AI risk being left behind. Yet the trend is toward inclusive, shared upskilling: 51% of employees say AI is helping bridge generational divides, and over half regularly share AI knowledge with colleagues, rising to 66% among 25–34-year-olds.
Mark Dixon, Founder and CEO of IWG, said: “The world of work is evolving rapidly. Advances in technology, particularly in AI are boosting productivity, opening up new career opportunities, and connecting different generations of expertise.
These significant AI enabled productivity gains are helping to create more connected, agile teams ready for the future of work. Younger generations are playing a pivotal role by sharing their digital skills with their  colleagues, which enhances performance and uncovers new business opportunities.”

Irish SMBs AI adoption: 80% set to embrace AI within a year

Ireland’s small and medium-sized businesses (SMBs) are set to double down on AI, but they’re doing so with a clear-eyed understanding of the challenges ahead. A new report from Viatel Technology Group and Amárach Research reveals a promising surge in adoption, alongside a sharp focus on planning, privacy and security.

The report, “AI Horizons: Insights into AI Adoption, Security and Risk in Irish SMBs”, paints a picture of a market poised for a significant shift. The survey conducted among 150 Irish business decision makers found that while 31% of Irish SMBs report that no AI adoption has taken place to date, 80% expect to be engaged with AI from early trials to extensive use within the next 12 months.

This shift isn’t just about trying the latest trend; it’s about real, impactful integration. The extensive use of fully integrated AI is set to more than double, rising from 7% to 17% in the same period, indicating a move beyond simple curiosity to genuine, strategic implementation.

Crucially, the report highlights that for businesses already using AI, the benefits are undeniable. 98% of those organisations using AI find it useful, underscoring its tangible value.

“This research offers a timely and comprehensive exploration of the current AI landscape, uniquely tailored to the Irish context,” says Lisa Hunt, Microsoft Practice Director at Viatel Technology Group.

“The report focused on Irish companies with up to 500 employees, who are well aware of the need to unlock the full potential of artificial intelligence but cannot afford failed experiments, and need to demonstrate a worthwhile return on investment. Trusted external support is critical in ensuring that every organisation is equipped to compete in the race to AI.”

While the appetite for AI is strong, 95% of Irish SMBs see significant barriers. Leading the charge are concerns over security (38%), a lack of technical expertise (35%), and a missing AI policy or framework (33%). Irish firms are keenly aware of the competitive disadvantage of not adopting AI, but they are also wary of the uncertain return on investment and the potential for financial loss from failed projects.

Policies and roadmaps are seen as crucial to avoid pitfalls, but a staggering 87% of businesses don’t have a formal AI policy in place, and only 5% have a detailed roadmap with a timeline and budget. The report also highlights a significant knowledge gap, revealing that 35% of SMBs simply don’t know where to start when it comes to implementing proper AI governance.

“There’s a lot of noise around AI, and a lot of people are talking about it,” said James Finglas, Managing Director of Digital Services at Viatel Technology Group. “Unfortunately, very few are actually doing it. At Viatel, we’re actively partnering with public and private sector organisations on their AI frameworks; getting the policies, people, and processes in place to roll out AI; to truly deliver return on investment and contribute to business goals.”

General Confidence in Business Transformation Efforts, even as AI Adoption Remains limited, survey reveals

An independent survey from TEKenable of 700 executives revealed that 61% of top executives say digital transformation is a top priority but making it work isn’t always easy due to lack of understanding of Business Transformation, committed leadership, a supportive organisational culture and strong employee engagement and development.

Medium-sized organisations (201-500 employees) made up 24% of the sample and cited that business transformation was Very Important to their business, with the main drivers being equally split between regulatory changes and internal strategic goals (75%).

Smaller organisations (1-50 employees) made up 47% of the sample, and they were found to be less likely to use AI.  When using it, they did so with a focus on cost reduction (24%) and customer experience (59%).

71% of all respondents felt that Business Transformation was Very Important and listed these top drivers as reasons:

Technical advancements 25%

Internal strategic goals 25%

Regulatory changes 20%

Customer demand 16%

“Our survey showed that managers consistently rated business transformation as very important (75%) and exhibited high confidence in achieving transformation goals, with half reporting they were ‘very confident’,” explains Peter Rose, Group CIO, TEKenable.

60% of AI users were from either C-suite or director roles and AI was most commonly used for customer insights, analytics, and predictive maintenance.

Finance and technology respondents (41% combined) were more likely to report AI usage and prioritised innovation (47%) and data-driven decision-making (29%).

Industries such as energy, government, insurance, NGOs and logistics (grouped as ‘other’) showed moderate AI adoption with a strong focus on legacy system updates (41%) and application security (41%).

Only 29% of respondents are currently using AI in their organisations.

Respondents show cautious optimism around the usage of AI.  They are showing interest and recognise the value, however, adoption is limited due to practical challenges.

“It is our experience that many of the responding companies’ staff are probably using AI tools and services in their day-to-day business without approval from, or the knowledge of, their employer.  Hence, the company is using AI but not in a governed manner.  This is a risk and a missed opportunity.” concludes Peter.  “Business transformation using AI and Data is not about adopting new technologies; it’s about fundamentally changing the way companies operate, from how they interact with customers to how they manage their supply chain.”

68% of IT leaders believe AI reduces staff stress levels

Storm Technology, a Littlefish company, today announces new findings from its survey* which found that 68% of IT leaders believe the use of AI by staff reduces stress levels.

The research – involving 200 IT decision-makers and leaders across Ireland and the UK (100 respondents per market) – found that 60% think AI will help reduce burnout in their organisation, with almost three quarters (72%) of respondents of the opinion that AI would help employees to achieve a better work life balance.

Meanwhile, some 66% think AI would allow employees to reduce manual repetitive tasks and focus on more meaningful work, with 57% revealing employees are optimistic about the potential impact of AI on their day-to-day routine.

Showing the influence of AI and the current level of uptake across businesses in Ireland, some 69% of IT leaders in this market would prefer to work for a company that is more advanced in terms of AI adoption.

The research found that 70% of respondents in Ireland are in organisations which already permit the use of AI and 68% are using the technology to assist with their own work. In fact, over half (51%) use AI on a daily basis for work purposes and only 2% never use it at all.

However, the research found that barriers remain when it comes to AI adoption, the most cited one being a lack of understanding within the wider organisation about potential applications or benefits – selected by 31% of all respondents.

Backing this up, almost three quarters (73%) of IT leaders agree that user adoption is a concern when it comes to AI implementation. Furthermore, almost a third (30%) do not believe senior management in their organisation understand the potential of AI.

The other top barriers to AI adoption were the management of data, privacy and security (28%), lack of trust in AI (27%), employee resistance (27%), and a lack of AI skills in the organisation (27%).

On the topic of AI skills, 40% of IT leaders do not believe their team currently has the technical skills or knowledge to implement or adopt AI. Perhaps unsurprisingly then, 70% think employees expect to receive AI training and enablement.

John Tallon, M365 Productivity & Adoption, Azure Application Innovation and Azure Data & AI Practice Director, Storm Technology, said: “AI is creating a predicament for people and businesses. On the one hand, it is seen as a means of reducing workload stresses, supporting creativity, and productivity. However, on the other hand, there is reluctance to adopt AI, stemming from a gap in understanding and the necessary skills required. Businesses will need to bridge this knowledge gap to capitalise on the benefits of AI. Empowering people will drive the biggest impact across the whole business.”

Digital surge in construction: Strong tech uptake but critical gaps in AI training and sustainability

Recent research by Strata, Ireland’s leading provider of construction time management and digital construction services, reveals that 88% of construction and engineering professionals have accelerated their use of digital technologies over the past year. In addition, nearly 70% of respondents are leveraging these tools to drive smarter decision-making and innovation across the sector.

Barriers to digital adoption

The 2025 Strata Report: Digital Transformation in Construction highlighted that siloed workflows are the leading barrier to digital adoption in the sector. Time constraints ranked second, driven by limited capacity for training and the pressure of industry-wide labour shortages. In third place, skillset gaps point to an urgent need for targeted training and the strategic hiring of new digital capabilities to support transformation.

Knowledge of AI

The research found that 81% of construction and engineering professionals report only basic or moderate knowledge of Artificial Intelligence (AI). However, more than 71% of respondents believe AI will be critical in shaping the future of the sector. Despite this strong belief, over half of companies surveyed had yet to implement formal AI training for their teams.

Sustainability in sector

When asked about the importance of sustainability in the sector, 85% of construction and engineering professionals said it will become more important over the next one to three years. This contrasted with just 5% reporting significant progress in utilising digital tools such as carbon calculations and whole-life assessments.

Commenting on the findings, Enda Grimes, Director and Founder of Strata said: “With the Government’s National Planning Framework prioritising accelerated housing delivery, and the Climate Action Plan placing new demands on infrastructure and sustainability targets, meeting construction demand will require greater efficiency and new ways of working. In this context, digitalisation and AI are no longer optional efficiency tools — they are essential levers for delivering on national ambitions.”

“Our research shows that while digital adoption is gaining momentum across the sector, a significant gap in skills and applied knowledge remains in our industry. Addressing this challenge requires collaboration with digital experts who not only bring strong digital capability, but also understand the practical complexities of engineering and construction. As Ireland’s population continues to grow, the need to improve our infrastructure becomes more urgent. By combining deep engineering expertise with digital innovation, we can accelerate delivery and build the resilient infrastructure we need.”

Over 250 construction and engineering professionals, representing over 170 individual companies in Ireland, the UK and mainland Europe took part in the Strata survey in the second quarter of 2025.

For more information visit www.stratadigital.io/ . The 2025 Strata Report: Digital Transformation in Construction report can be sourced here.