Evolve IP Hails Breakthrough ‘Moment’ In The Evolution Of AI-Powered Call Recording

Evolve IP’s AI-inspired call recording platform, powered by Dubber is being hailed as the dawning of a new era for business-critical conversation capture, with the launch of Dubber Moments. 

Anywhere Call Recording uses Dubber’s award-winning network-based speech intelligence and pre-packaged sentiment analysis, to enhance the customer experience. 

The sophisticated call recording platform (with Voice AI) enables businesses to record 100% of calls, chats and videos, replay recordings and reveal crucial insights from every conversation, on any device.

Global Partner Manager, Alex Finn says Anywhere Call Recording’s new Moments features are a game-changer in harnessing the power of AI-driven conversation insights.

“It empowers businesses to tap into business intelligence, driving growth, enhancing customer experiences, and optimising operations for efficiency and productivity. It turns all business conversations on multiple platforms including Microsoft Teams into critical data for compliance, business continuity and productivity.”

Deeper Understanding

The pre-packaged AI solution – powered by Dubber Moments – helps businesses capture, analyse and react to critical conversations and ‘moments’, according to Finn.

“We use AI to identify a key moment within a conversation. We gain a deeper understanding of the moment within the context of the entire conversation and connect moments across all conversations to deliver insights that help make informed business decisions.”

He says the new solution offers the potential to reshape communication experiences. “As a trained AI service, we offer a revolution for communication service providers by unlocking the vast amounts of voice data traversing their networks and providing out-of-the-box insights for their customers.

“Powered by advanced AI and natural language processing capabilities, we can analyse conversations to pinpoint pivotal moments based on contextual understanding. Actions, complaints, and a variety of additional conversational points can be automatically detected and flagged for action. By identifying these critical segments, Anywhere Call Recording generates immediately relevant insights from voice data.”

Unlock Insights

He concluded: “Rather than simple transcripts, end users and businesses can now enjoy actionable intelligence from every conversation. This has implications for any service provider or business seeking to unlock added insight from their conversations, without the need for large in-house AI budgets and teams.

“Our aim is to enhance the overall customer experience and enable contact centre and support leaders to quickly identify and respond to client issues, train new employees and document customer calls. Key use cases include sales coaching, HR, telemedicine, business compliance and merger and acquisition processes.

“Our AI solution offers the potential to reshape how we experience communication. Service providers can unlock the potential of their network – turning every conversation into an exponential source of value for differentiated innovation, retention, and revenue growth. This is a major step forward into a new era for call recording conversation capture.”

Tech Review – Boom MEZZO 4K Ultra HD video conference kit

The Boom MEZZO is a compact and well-built video conference kit that comes with a USB 3 cable and a separate remote control. It’s designed for video conference calls with 4K Ultra HD @ 30fps, electronic PTZ, and dual omnidirectional microphones for audio. This model utilizes AI for Auto framing for small meeting spaces with a 10 digital zoom.

Contents:

  •         Boom MEZZO camera
  •         USB 3.0 cable
  •         IR remote control
  •         Quick guide

 

Features:

  •         Ultra HD 4K video
  •         AI Auto-framing
  •         Wide angle 110° field
  •         of view
  •         4K glass lens
  •         10x ePTZ   
  •         Multi codec: H.264,
  •         H.265, MJPEG, YUY2
  •         Two built-in omnidirectional mics
  •         Advanced focus
  •         technology
  •         Low light
  •         optimization
  •         Smooth video
  •         Plug & Play

 

Compatibility:

The Boom MEZZO is Zoom Certified and compatible with Teams, Webex, Meet, Bluejeans, GoToMeetings, Skype, and more. It works with Windows® 7, 8.1 or 10, Mac OS X® 10.10 or higher, Linux, and Android.

IR remote control:

The remote control that comes with the Boom MEZZO has a variety of options available to control the meeting. The toggle AI Auto Framing turned on would be the first suggested option (and leaving it on as a great feature). The remote is a comfortable size and feels good, while to mute the call requires the use of the Laptop rather than the remote control which can be the most used button on many calls.

Setup:

The setup is minimal and requires only one cable plugged from the Mezzo to your USB-A port on the laptop. Plug and play takes over then. The audio and video were connected directly to the team’s call with no issues observed. The supplied remote required no pairing and worked straight from the box. Setting up the remote with the 10 user-defined presets took a little longer to understand but worked as required which can be great for focusing on a product whiteboard, lecture room, etc.

Warranty:

It’s great to see the confidence of the brand in giving a 3-year warranty as standard but optional 5 years.

  •         3-year Limited hardware warranty
  •         Optional 5-year Boom Care plan

 Conclusion

The Boom MEZZO comes with great specs, including a 4K CMOS Camera Image sensor 1/2.8 inch Lens: 4K glass Pixels: 8.28MP, 16:9 View angle: 110° diagonal, 100° height, 53° vertical Zoom: 10 digital x ePTZ Focal length: 2.26mm. The electronic PTZ is limited to the 110° Wide angle field, which can narrow down the complete view of the room. This is interesting as it worked with a broad spectrum to include “Operating system: Android” and Zoom Certified, while not tested on an Android system, meaning the flexibility in its use. The camera is good and has excellent specifications but lacks a manual privacy cover, and a USB-C connector.

The omnidirectional microphones were tested to great effect by having them placed 4 meters from the virtual assistant technology to have this recorded audio and transcribed within an MS team call to great effect. The audio was picked up clearly and translated from speech to text perfectly, indicating the distinguishing quality of the 2 microphones within the MEZZO video conference kit.

Overall, the Boom MEZZO is a stress-free device to connect to a multitude of video platforms with exceptional AI auto-framing options, video images, audio, and supplied remote control for video conferencing.

BUY

Video Review

Microsoft marks end of Cybersecurity Awareness Month with event for over 400 secondary school students

To mark the end of Cybersecurity Awareness Month, over 400 secondary school students from post primary schools across the country gathered in Microsoft Ireland’s campus in Leopardstown, Dublin for the CyberSchools Quest event. The gathering was the final in a series of events held during October and focused on equipping the students with cyber security skills and knowledge and opening their minds to the career opportunities within this growing sector.

With the changing nature of cyber-attacks, there is a growing demand for cyber security skills and need to foster the next generation of cybersecurity leaders in Ireland. A recent report by Cyber Ireland reveals that over 8 in 10 businesses (83%) expect to grow their cybersecurity team over the next twelve months and predicts the cyber security sector could add an additional 10,000 jobs to the Irish economy by 2030.

Recognising the opportunity to equip students with these skills, Microsoft Ireland collaborated with the Technological University (TU) Dublin and ZeroDays to deliver the CyberSchools Quest programme. It culminated in what was the largest ‘capture the flag’ cybersecurity event held for post-primary schools in Ireland to mark Cybersecurity Awareness Month which takes place across the month of October each year.

The CyberSchools Quest programme helps to address the cyber skills gap by focusing on developing cyber capabilities across a range of key domains such as confidentiality (keeping data secure); phishing, identifying common social engineering strategies; and reconnaissance, using open source-intelligence to find information online. The initiative also helps to foster computational thinking, problem-solving, collaboration and communication skills.

CyberSchools Quest centered around a week-long series of cyber learning sessions and hands-on challenges designed to introduce post-primary school students to the world of cyber security. Leveraging content developed by ZeroDays in collaboration with TU Dublin, CyberSchools Quest was then delivered in the immersive learning environment within Microsoft Dream Space.

Schools visited Microsoft Dream Space to take part in the week-long series with the final event bringing all students together at Microsoft Ireland’s campus in Leopardstown, Dublin. Here students competed across a number of cybersecurity ‘capture the flag’ challenges. On completion students could apply for a digital badge accredited by TU Dublin, while the winning team, CBS Mullingar from County Westmeath, were crowned CyberSchools Quest champions and can go on to undertake an opportunity to represent Ireland at the European Cybersecurity Challenge finals in 2024.

James O’Connor, Microsoft Ireland Site Leader and Vice-President Microsoft Global Operations Service Centre, said: “We were delighted to mark Cybersecurity Awareness Month by welcoming over 400 secondary school students from across Ireland to the inaugural CyberSchools Quest event at our campus in Dublin. A central part of our mission is to skill up Ireland with the in-demand skills for our digital economy. By way of this initiative, we were able to focus on developing cyber security skills in our young people, opening their minds to not only the changing nature of cyber threats but the job opportunities within the sector.

“By joining forces with TU Dublin and ZeroDays we are helping to ensure that the next generation are provided with fun and engaging ways to develop these capabilities.  The enthusiasm demonstrated by the students at CyberSchools Quest underpins the importance of events such as this and of industry partnering with the education sector to unlock the opportunities of our digital world.   I’d like to thank all the students who participated and importantly their schools and teachers for taking the time to bring them to the events.”

The CyberSchools Quest initiative builds on a collaboration between Microsoft Ireland and TU Dublin focused on supporting the development of Cloud, Cyber and Datacenter skills through existing and new potential courses delivered at TU Dublin. Working together Microsoft and TU Dublin have committed to supporting initiatives that provide greater access into these skilling programs while also remaining focused on the promotion of STEM based programs connecting with existing initiatives such as Microsoft Dream Space.

Speaking about the partnership Dr Anthony Keane, the Head of School of Informatics and Cybersecurity said: “TU Dublin and Microsoft Ireland have forged a strong partnership over recent years as together we aim empower learners and teachers with the skills, they’ll need for a world increasing shaped by technology. The new CyberSchools Quest event builds on those strong ties by equipping secondary school students with in-demand cyber security skills and other problem-solving and computational skills so they are prepared for the digital future that lies ahead.

“Channeling the curiosity and creativity of our young people into digital technology and cyber security at CyberSchools Quest is an important step in addressing digital skills gaps and building a foundational awareness of best practice cyber security. We’re proud to join Microsoft and ZeroDays in bridging the skills gap and supporting the next generation of young people achieve more through technology.”

Ciaran Curran, teacher at Largy College, Clones, Monaghan said: “We were delighted to be at Microsoft Ireland’s campus with our students and have the opportunity to join others from across Ireland for CyberSchools Quest. Through this experience the students have been able to learn new cyber skills and put them to the test. It has not only helped to spark an interest in STEM among the students, it has also opened their eyes to the career opportunities that exist in the cybersecurity sector and helped them to believe that perhaps one day they could become the cybersecurity leaders of the future.”

To learn more about CyberSchools Quest and Microsoft Dream Space, please visit: dreamspace.ie

Tech Review – Ringke Google Pixel 8 Pro Clear Case | Fusion

Next up from Ringke is the Fusion clear case for the Pixel 8 Pro if this is not for you perhaps try the Onyx Case instead which is my favourite of the two but that is just my choice. This case is for those who like it clear but still protects your device all round and giving you additional grip. Again we have raised lips around the front of the device meaning it can be placed face down and of course on the rear with the camera bar being fully protected too which is great as it is prone to scratches.

All ports are accessible and you have an option to add neck or lanyard straps if needed which the company also sells, the case is also fine with wireless charging so no need to remove and they also claim it can sustain yellowing for a longer time now which is an issue with clear cases and many now say they have anti-yellowing properties.

Again it has a micro dot pattern and made with TPU which is the best option to go in my option as hardened edged cases tend to transfer knocks rather than absorb, check the video below for a full look.

Features

  • See-through back shows off original design of device.
  • Robust clear bumper provides better grip for comfortable handling.
  • Raised lips protects front display from potential scratches and damage.
  • Attach hand or neck straps with the built-in dual QuikCatch lanyard holes. (Strap sold separately)
  • Supports wireless charging and screen protector compatible.

BUY 

Video Review

Secret Sales Expands into Ireland

Secret Sales, the leading platform and marketplace for off-price retail in fashion, sportswear and beauty, today announces its expansion into Ireland. The platform’s new market launch opens the door for brands and retailers to expand their off-price strategy to reach a potential 3.4 million Irish online consumers. 

Shoppers in Ireland will now have direct access to over £700 million worth of off-price inventory on Secretsales.com from 450 premium brands, including Dsquared2, Plein Sport, Aquascutum, Cavalli, Diesel, Asics, Hackett, Ted Baker, Superdry plus many others.   

This launch supports Secret Sales’ aggressive international strategy of establishing itself as the go-to destination for non-full price retail in all main European markets by 2025, following the latest acquisition of Spanish ecommerce leader, Dreivip.  

Chris Griffin CEO, Secret Sales: “This year, Secret Sales has seen remarkable growth, which has paved the way for us to expand into new territories. For the Irish market, there is already a strong consumer appetite for off-price fashion making this a natural expansion fit for our brands and retail partners. Careful consideration was also given to the product selection to truly appeal to an Irish audience.” 

“As we continue our international expansion path, we are committed to working collaboratively with our brand and retailer base to launch in new markets that align with their business needs. This means increasing margins, reaching new customers and protecting brand equity”, said Chris. 

Secret Sales is on track to end 2023 with growth exceeding 150% year-on-year across the entire European region. Inventory growth has also been strong, standing at +45% year-to-date and is expected to exceed +100% year-on-year following the expansion into Ireland. This represents total inventory value linked to the Secret Sales platform of over £3 billion. 

Headquartered in the UK, Secret Sales also operates in Belgium, the Netherlands, Spain and now Ireland. Secret Sales features over 2,500 luxury and high street brands, including Dolce & Gabbana, Puma, Kurt Geiger and Versace

Salaries to remain flat in 2024

The ‘great resignation’ becomes the ‘big stay’ in 2024 as just 36% of professionals consider exploring new job opportunities

The Morgan McKinley 2024 Irish Salary Guide – Ireland’s most comprehensive analysis of current pay across a range of professions and sectors – has been published.

Morgan McKinley, the Irish-owned global talent services company, anticipates that salaries in most professional areas will see little to no significant change into 2024, closely mirroring an expected inflation rate of around 3%, following also from significant pay increases in recent years.

Nevertheless, there will be notable deviations from this trend in specialised positions and industries facing skills shortages. In these sectors, professionals with significantly in-demand skills could potentially expect salary increases of up to 15%, underscoring the strong competition organisations will encounter as they seek to attract top talent in these areas.

Detailed commentary follows below including key sectoral considerations and currently most in-demand skills/ roles:

Trayc Keevans, Global FDI Director, Morgan McKinley Ireland, said:

“The professional job market in Ireland faced significant challenges in 2023, characterised by fierce competition, talent migration, rising salaries, evolving job seeker dynamics, skills shortages, changing work preferences, and a growing emphasis on transversal skills.

“Morgan McKinley’s Global Hiring Realities Survey, conducted across eight global locations, including Ireland, Australia, Canada, China, Hong Kong, Japan, Singapore, and the UK, highlighted the intense competition in the job market. A staggering 80% of Irish organisations encountered hiring challenges in 2023, creating difficulties in retaining existing employees. A remarkable 72% of Irish employers admitted losing staff within the past six months, mainly due to struggles in competing with pay and benefits offered by competitors and unmet employee expectations regarding more flexible working arrangements.

“The loss of staff occurred despite 44% of Irish employers increasing salaries within their organisations over the past six months. Ireland stood out as second only to the UK in terms of salary increases. In addition, 71% of surveyed employers provided some form of company bonus in 2023, with only China and Singapore reporting higher percentages in this regard. The survey also revealed that 69% of hiring managers plan to raise salary offers for specific hard-to-fill roles in 2024.

“Skills shortages have been a significant challenge, with 40% of employers struggling to find candidates with the right skills for their job openings. To address this, organisations are rethinking their hiring strategies and exploring alternative methods for identifying and nurturing required talent. Close to 80% of employers believe that offering flexible working arrangements is the most effective strategy for attracting new talent, a sentiment shared with Canada. This is closely followed by the significance of providing career advancement prospects, offering competitive salaries, and evaluating prospective employees based on their potential rather than solely their experience.

“In 2023, the hybrid working model remained prevalent. However, over a quarter of employers acknowledged losing out on potential hires due to their inability to meet remote and hybrid work expectations. 42% of employers are now encouraging their employees in Ireland to return to the office more frequently. The main motivations behind this shift include enhancing employee collaboration, strengthening company culture, and boosting overall performance. Only 8% of employees expressed a desire to work in the office five days a week. In contrast, 50% of surveyed Irish employees are open to accepting a reduced salary in exchange for the work flexibility they desire.

“As we look ahead to the next year, the salary landscape for most professional fields appears set to remain stable, tracking closely with an estimated inflation rate of around 3%. However, it’s important to recognise that this status quo will not apply across all professional jobs. In certain niche positions and industries facing severe skills shortages, we can expect notable deviations from this standard. These sectors will diverge from the broader trend, presenting more pronounced salary increases of up to 15% for professionals with highly sought-after skills, primarily in pockets of Technology, Engineering, Construction, Life Sciences, and Financial Services sectors.

“Furthermore, we’re observing a notable shift in the job-seeking behaviour of Irish professionals, indicating that the ‘Great Resignation’, a term coined to describe the surge in employees leaving their jobs, may be subsiding. Our research reveals that only 36% of professionals surveyed are planning to actively explore new employment opportunities within the next six months. This marks a 17% decline from the previous year, reflecting a change in the mindset of professionals. We are witnessing a shift towards more cautious decision-making, particularly as professionals assess the job market amidst ongoing economic uncertainties.

“We anticipate that employers’ focus for hiring in 2024 will be two-fold. Companies will continue to adopt a discerning approach to recruitment, carefully assessing the necessity of each replacement before making hiring decisions and ensuring that such hires are productive and add value to the bottom line. Secondly, we expect leaders to concentrate on retaining their talent and matching the expectations of their employees around flexible working practices, career advancement opportunities, and a supportive company culture.”

Sectoral Highlights:

Accounting and Finance

Most in demand positions for 2024: Newly Qualified Accountant in Big 4/Top 10 Firms, Senior Accountant, Tax Accountant, Tax Manager, Finance Business Partner/ FP&A Manager.

The Accounting and Finance sector in Ireland encountered numerous challenges throughout 2023. Despite the constraints, organisations continued to hire, showing a preference for temporary roles over permanent and fixed-term contracts. However, there were fewer available positions compared to previous years when hiring reached unprecedented levels.

Indications towards the latter end of 2023, show optimistic plans to return to hiring activities across a wide range of sectors. Senior professionals can expect their salaries to remain relatively stable, primarily owing to the limited availability of job openings and reduced competitive pressure. Conversely, individuals within the range of Newly Qualified to 3 years PQE can look forward to increased compensation, driven by a talent deficit exacerbated by emigration. These patterns are expected to persist into 2024.

There will be more of a focus on hiring professionals with strong transversal skills with an emphasis on stakeholder management as navigating a hybrid working environment continues. Additionally, those accounting and finance professionals skilled in Big Data analytics, data management and Big Data reporting will be in highest demand in 2024 as transactional work will continue to become automated.

Accountants will play a wider role in developing and implementing ESG reporting strategies and we expect to see greater demand for accountants for ESG reporting through 2024.

Banking and Financial Services

Most in demand positions for 2024: Pension administrators, Claims Specialists, Risk Managers, Insurance Commercial Brokers, Insurance Underwriters, Treasury Managers and Treasury Analysts.

Throughout 2023, the Banking and Financial Services sector remained active, characterised by a significant surge in contract hiring. Skill shortages, especially in roles requiring in-demand expertise and experience, made professionals with relevant qualifications particularly sought after. However, the reduction in new roles in the market throughout 2023 has shifted the balance of power toward hiring companies.

Growing risks in climate change will continue to drive increased demand for claims and underwriting professionals throughout 2024 with claims administrators, claims assessors, claims handlers and insurance underwriters all anticipated to be in high demand.

Salaries within the sector have remained stable due to the reduction in available positions, which has lessened the competitive hiring landscape. This change implies that job seekers may need to reassess their salary expectations when seeking new opportunities.

Technology

Most in demand positions for 2024: Software Developer, Web Developer, DevOps/Cloud Engineer, Infrastructure Engineer, QA Engineer/ SDET, Cloud Infrastructure Engineer, Information Security Specialist, Operation Technology Security Specialist, Security Architect, Solutions Architect, Enterprise Architect, Data Analyst, Data Scientist and Data Engineer.

The Technology market witnessed a temporary softening in the middle of 2023, which led to a scarcity of roles. However, there was an overall increase in contract opportunities as organisations adopted a cautious yet optimistic approach. The sentiment among organisations is generally positive, with signs that hiring momentum is on the horizon in 2024.

The market indicates there will be a persistent need for cybersecurity professionals, particularly as the deadline for Member States to comply with the updated NIS 2 Directive approaches in October 2024. The demand for cybersecurity experts is rising, leading to a rapid expansion in the talent pool, which has grown by 35% year on year.

In 2023, tech salaries in Ireland saw modest increases, impacted by inflation and a talent shortage, resulting in a supply and demand effect. Counteroffers became more common, with employers offering top-performing professionals salary hikes of 15-20% to retain them. For 2024, salary increases are expected to stabilise in most fields as tech talent increasingly shows a willingness to accept reduced pay in exchange for fully remote work options. It’s worth noting that the technology sector remains the most open to remote work among employers.

Legal, Risk, and Compliance

Most in demand positions for 2024: Corporate Lawyer, Energy Lawyers, Data Protection/Privacy Lawyer, Employment Lawyer, Investment Funds Lawyer, Company Secretary, Risk Analyst, Claims Handler, Risk Manager, Model Risk Analyst, Compliance Manager, Chief Compliance Officer, Compliance Regulatory Officer, and Financial Crime Officer.

In 2023, the Legal, Risk, and Compliance sectors encountered talent shortages and struggled with prolonged hiring processes focused on specific skill sets and experience.

Global geopolitical factors such as the war in Ukraine and escalating conflict in Israel-Gaza has had a knock-on impact on the requirement for legal services as corporate lawyers will continue to be in high demand in 2024 to navigate business challenges such as supply chain/logistics disruptions, economic volatility caused by inflationary pressures, suspending of operations in certain countries etc.

Additionally, the EU’s commitment to climate neutrality by 2050 and global efforts to decarbonise the economy are creating opportunities for energy lawyers, making them highly sought after in 2024.

Looking ahead to 2024, there’s optimism for improved economic conditions and more flexible budget constraints, potentially leading to increased hiring. However, it is expected that salaries will remain unchanged, as post-COVID raises have already been incorporated into compensation packages.

Life Sciences and Engineering

Most in demand positions for 2024: Quantity Surveyor, Site Engineer, Construction Project Manager, Resident Engineer / Project Supervisor, Health & Safety Officer, Process Engineer, Project Engineer, Automation Engineer, CQV Engineer, QA Specialist, Qualified Person (QP), Validation Engineer, QC Analyst, Laboratory Manager, and R&D Engineer.

Ireland remains an attractive location for biopharma investments, with a significant increase in Life Sciences research and development investments over the past 11 years. Multinationals like BD, Siemens Healthineers, Boston Scientific, Thermo Fisher Scientific, and Meissner Corporation have made investments in this sector in 2023, with further growth anticipated in permanent and contract hiring, especially in contract roles.

The Engineering sector has seen consistent hiring, with a growing demand for senior-level positions to build a talent base before expanding junior roles. Increased investment in manufacturing and environmental sectors has boosted demand for professionals in these areas. Energy and Sustainability Engineers, with skills in LEAN and BREEAM, will be highly sought after in 2024 and beyond.

The return of the Irish diaspora and the influx of international talent, primarily from South Africa and India, are expected to continue in 2024, with a focus on planning and scheduling skills for large projects.

Skills shortages, particularly in automation, have posed hiring challenges. Electrical engineers have seen substantial salary increases (10%) due to their scarcity in the market. Salaries for construction professionals are expected to remain high in 2024 due to ongoing skills shortages, creating significant opportunities for recent graduates. For instance, newly qualified CAD designers could command €28k, fresh civil engineering graduates may secure €36k, and inexperienced Quantity Surveyors could earn a €40k salary. These graduate salaries are competing very favourably with other sectors which typically dictated the higher end of earning potential for new graduate salaries such as technology and investment management within financial services.

Supply Chain and Procurement

Most in demand positions for 2024: Planners, Procurement/Buyers, and Supply Chain Project Manager.

Recruitment in the supply chain and procurement sector maintained a consistent momentum throughout 2023, with a focus on permanent positions. However, a limited supply of talent led organisations to consider contractors to bridge immediate skills gaps. The majority of supply chain professionals typically come from outside Ireland, and the increased cost of living in the country has restricted the flow of professionals relocating for work.

The biggest skills gap going into 2024 exists in lower-level operator roles within the food and beverage industry where the existing workforce falls short of the industry’s demands. This discrepancy can be attributed to less favourable working conditions and comparatively lower remuneration when contrasted with alternative sectors and this is likely to be addressed in the coming year.

Demand in 2024 will also be high for supervisors in key sectors such as pharmaceuticals, medical devices, and food and beverage and we expect to see some salary inflation in this position.

While salary experienced an initial increase in early 2023, the evolving market dynamics resulted in stabilised rates. Professionals with niche expertise can still command salary increases when changing roles, but overall, salaries are predicted to be flat through 2024.

Business Support

Most in demand positions for 2024: Executive Assistant, Office Manager, Graduates, Office Administrator and Receptionist

Business support hiring in Ireland exhibited a significant uptick in long-term temporary roles, often managed through agencies. This trend reflects organisations with headcount constraints that still need to complete essential tasks. However, permanent recruitment faced challenges, with many companies exercising caution. The competition for experienced talent intensified, leading to longer interview processes.

It is anticipated that permanent salaries are unlikely to see significant changes in 2024. However, temporary and contract professionals may command higher hourly/ daily rates. This shift is driven by organisations showing more flexibility and offering competitive rates to attract short-term talent.

Executive Roles

Most in demand positions for 2024: CEO, COO, CFO, CTO and SVP Quality and in more niche positions such as Chief Growth Officer, Head of Sustainability/ESG, Chief Revenue Officer, Chief Transformation Officer, Chief Strategy Officer and Chief Digital Officer.

In 2023, the executive job market displayed resilience despite fluctuations in demand across different sectors. The financial services sector maintained a strong demand for leaders with regulatory expertise and technological proficiency. Executives, while open to new opportunities, often preferred to retain their current positions, leading to extended negotiation periods and more frequent counteroffers.

The demands for hiring Executives in the new post pandemic world has expanded immeasurably, with C-Suite professionals now being hired for growth against a backdrop of digital transformation, agenda to strike a DEI balance and a requirement for a track record in leading remote teams. All of this coupled with an organisational need to be sustainable and profitable.

In 2024, we expect to see a continuation of the trend of organisations leaning more on data and analytics to identify the right leadership talent which resulted in greater collaboration with Executive Search Providers and availing of deep market mapping services.

HR

Most in demand Positions for 2024: HR Business Partner, HR Generalist, HR Administrator, HR Data analyst, Benefits Analyst and Rewards Manager.

In the HR field, the recruitment market faced challenges in the first half of 2023 due to an oversupply of senior talent acquisition professionals, particularly influenced by developments in Tech in the previous year. However, in 2024, HR professionals are expected to take on an expanded role, focusing on enhancing the overall employee experience, accommodating various work models (hybrid/ remote), and supporting employee development and well-being. This shift will require the presence of Strategic HR Business Partners to drive ethical growth and HR administrators to manage increased legislative and GDPR responsibilities. Salaries for HR professionals remained relatively stable, and this trend is anticipated to continue in 2024.

Multilingual

Most in demand Multilingual positions for 2024: Sales Development Representative, Account Executive, Customer Service Representative, Business Development Representative.

The multilingual job market remains adaptable to economic conditions and industry fluctuations, with increased demand in financial services and pharmaceutical sectors expected in 2024. Despite a marginal decrease in demand from the Tech sector in 2023, remote work and hybrid models continue to influence hiring decisions for this talent cohort. Multilingual candidates express a preference for flexible work options when choosing employers.

Attractive compensation and benefits play a significant role in attracting and retaining top talent in this segment.  We expect to see a slight uptick in salaries for Sales and Service-related positions in 2024, especially for languages in high demand, such as German, Dutch, and the Nordic languages.

Projects and Change

Most in demand positions for 2024: Project Managers – IT & Business, Programme Managers, Transformation Specialists, ERP PM & Programme and PMOs – Analysts, Leads, Managers.

In 2024, there is a strong demand for Projects, Strategy, and Change professionals to support various industry needs, including Tech Transformation, Automation, ERP System Upgrades, Leadership, Cultural Change, Cybersecurity, Operational Risk, Resilience, and Outsourcing Advisory.

These professionals have shown a growing preference for contract employment, a trend expected to continue through 2024 due to the anticipated demand for their skills in both the public and private sectors. Contracting offers financial advantages and flexibility, making it more appealing than permanent roles in this field. It enables organisations to manage fluctuations in business needs while accessing new capabilities.

Salary increases are the primary motivators for project and change professionals to change employers. While daily rates for Mid to Senior-level Project Managers and Business Analysts remained stable in 2023, transformation roles experienced salary boosts, a trend likely to continue into 2024.

Sales and Marketing

Most in demand positions for 2024: Sales Representative, Technical Sales Representative, Area Sales Manager, Business Development Manager, Sales Manager, Communications Manager, Brand Manager, Content Strategists, Digital Marketing Specialist/ Manager, Marketing Executive/Manager and Head of Marketing, Research Analyst

In 2023, Sales and Marketing recruitment remained stable, with a slight increase in the junior market. Multinationals hired less experienced sales talent and trained them to adapt to rapidly changing markets. However, enterprise sales professionals still preferred candidates with relevant experience.

In 2024, the focus is expected to shift toward sales performance, with a proven track record becoming a critical factor in hiring decisions. Market Research Analysts will also be in high demand as companies seek more insights for strategic growth.

Brand Managers with skills in design, social media marketing, digital marketing, content marketing, and market research will continue to be sought after in 2024. Content strategists are also expected to see increased demand as they help drive inbound traffic and foster customer loyalty, contributing to organisational growth. Value-based hiring will be a key consideration for all marketing hires in 2024.

Full Survey

Master the Essentials of Healthcare in the Digital Age

In the ever-evolving landscape of healthcare, the digital age has ushered in a transformation that is nothing short of revolutionary. From Electronic Health Records (EHR) to artificial intelligence-driven diagnostics, technology is reshaping the way we access, manage, and receive healthcare. In this comprehensive guide, we’ll explore the essentials of healthcare in the digital age, delving into the technologies and trends that are shaping the future of medicine and patient care.

The Role of Technology in Healthcare

Technology has become an integral part of modern healthcare. It’s no longer a matter of whether healthcare should embrace technology; it’s about how effectively it can leverage it to improve patient outcomes. From electronic devices to software applications, technology has a crucial role to play in the healthcare sector.

The adoption of technology in healthcare is leading to improved patient care and increased efficiency in healthcare systems. With the integration of digital tools, healthcare professionals can provide more accurate diagnoses, streamline treatment processes, and offer better patient experiences. Technology is helping healthcare providers and patients alike to master the digital age of healthcare.

Electronic Health Records (EHR)

What are Electronic Health Records (EHR)?

Electronic Health Records, often referred to as EHRs, are digital versions of a patient’s paper medical chart. These digital records contain comprehensive information about a patient’s medical history, treatments, and interactions with healthcare providers. EHRs are a central part of modern healthcare, allowing for the secure and seamless sharing of patient information among healthcare professionals.

Advantages of EHR Systems

EHR systems have numerous advantages for both healthcare providers and patients. They help in reducing medical errors, enhancing the quality of care, and providing instant access to critical patient data. Patients benefit from EHRs through better communication with their healthcare providers, easy access to their health information, and more active involvement in their healthcare decisions.

Ensuring data security and privacy in EHRs is of paramount importance. With sensitive patient information stored electronically, robust security measures are required to protect against unauthorized access and data breaches. Compliance with healthcare data protection regulations is critical in this digital age.

Telehealth and Telemedicine

The Rise of Telehealth and Its Impact on Patient Care

Telehealth and telemedicine have witnessed a significant rise in recent years, offering patients a convenient way to access medical care from the comfort of their homes. These technologies have played a crucial role in providing behavioral health solutions, especially during challenging times like the COVID-19 pandemic. Telemedicine not only allows for remote consultations but also enables the monitoring of chronic conditions and mental health support, emphasizing the potential of technology in healthcare.

Advantages and Challenges of Telemedicine Services

The advantages of telemedicine are vast. Patients can avoid the inconvenience of travel, while healthcare providers can reach a wider patient base. However, challenges like the digital divide, ensuring data security and regulatory issues need to be addressed for the successful implementation of telemedicine services.

Real-world case studies demonstrate the impact of telemedicine in healthcare. For instance, a study conducted by [Case Study Source] showcased a significant reduction in hospital readmissions and improved patient satisfaction through telehealth consultations for post-surgery follow-ups.

Wearable Health Technology

The Role of Wearables in Personal Health Monitoring

Wearable health technology, from smartwatches to fitness trackers, is empowering individuals to monitor their health and wellness. These devices can track various health metrics, including heart rate, activity levels, sleep patterns, and more. Behavioral health solutions often incorporate wearables to provide real-time insights into mood and stress levels, helping individuals manage their mental well-being.

Examples of wearable health technology are abundant, with Fitbit, Apple Watch, and various other brands offering a range of features for users. For instance, Fitbit tracks physical activity, heart rate, and sleep quality, providing data that users can leverage to make informed decisions about their health and wellness.

The potential future developments in wearables are promising. As technology continues to advance, wearables may offer even more sophisticated health monitoring capabilities, further enabling individuals to take charge of their well-being.

Caregivers working for a Personal Care Agency insist on using advanced wearables to track vital signs and ensure the safety of those under their care. This technology allows them to respond quickly to health changes and provide more personalized support.

Big Data and Healthcare Analytics

How Big Data Is Revolutionizing Healthcare Decision-Making

The vast amount of data generated in healthcare, often referred to as big data, is now being harnessed to make more informed decisions. Big data and healthcare analytics play a pivotal role in predictive modeling, disease outbreak tracking, and treatment optimization. These insights are essential for the success of behavioral health solutions, as they enable a better understanding of patient needs and treatment outcomes.

Examples of healthcare analytics improving patient outcomes are evident in the field of cancer treatment. By analyzing large datasets of patient records and treatment responses, researchers and healthcare providers can identify personalized treatment plans for individual patients, improving the chances of successful outcomes.

Ethical considerations in handling healthcare data are critical. Patients trust healthcare providers to protect their data and use it responsibly. Ensuring that data is de-identified and anonymized when necessary is essential to maintain patient trust and compliance with privacy regulations.

Artificial Intelligence in Healthcare

The Applications of AI in Medical Diagnosis and Treatment

Artificial intelligence (AI) is making significant strides in healthcare, particularly in the realm of medical diagnosis and treatment. AI algorithms can analyze medical images, such as X-rays and MRIs, with remarkable accuracy, assisting healthcare professionals in making diagnoses. AI can also identify potential drug candidates for various conditions, expediting drug discovery processes.

AI-driven personalized medicine is a game-changer in healthcare. By analyzing a patient’s genetic makeup and medical history, AI can recommend treatment options tailored to the individual’s unique characteristics, increasing the likelihood of successful outcomes.

The importance of human-AI collaboration in healthcare cannot be understated. While AI can provide valuable insights and support, human expertise remains critical in interpreting AI-generated data and making clinical decisions. The collaboration between healthcare providers and AI is a partnership that promises to enhance patient care significantly.

Cybersecurity in Healthcare

The Growing Threats to Healthcare Data Security

As healthcare becomes increasingly digital, the threats to healthcare data security are on the rise. Cyberattacks, data breaches, and ransomware attacks can compromise patient information, disrupt healthcare operations, and put lives at risk. It is essential for healthcare organizations to invest in robust cybersecurity measures to safeguard patient data.

Strategies to Safeguard Healthcare Systems and Patient Information

Effective cybersecurity strategies in healthcare involve a multi-pronged approach. This includes robust encryption, employee training on security best practices, regular security audits, and proactive threat detection. Compliance with healthcare data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States, is crucial.

Legal and regulatory aspects of healthcare cybersecurity must be carefully navigated. Non-compliance with data protection laws can result in severe consequences, including financial penalties and reputational damage. Healthcare organizations must remain diligent in adhering to these regulations to protect both patient information and their reputation.

Patient Empowerment and Digital Health Literacy

How Patients Can Actively Participate in Their Healthcare

In the digital age of healthcare, patients are increasingly encouraged to take an active role in their health. Empowerment involves patients not only seeking medical care when needed but also engaging in preventive measures and making informed decisions about their well-being. Patients can use digital tools and resources to monitor their health and access information about conditions and treatments.

The Importance of Digital Health Literacy

Digital health literacy is vital for informed decision-making. It involves understanding how to access, evaluate, and use digital health information effectively. With the abundance of health information available online, patients need to have the skills to discern reliable sources from misinformation. Digital health literacy is especially critical for those using online resources for behavioral health solutions.

Resources and tools are available to enhance patient empowerment. Mobile apps, online health communities, and patient education platforms provide information and support for individuals seeking to take an active role in their health. These tools enable patients to manage their health more effectively and engage with healthcare providers as informed partners.

The Future of Healthcare in the Digital Age

Emerging Trends and Innovations in Digital Healthcare

The digital age of healthcare continues to evolve. Emerging trends include the use of virtual reality in pain management, the integration of genomics into routine healthcare, and the growth of patient-centric healthcare models. Innovations in digital healthcare promise to provide more accessible and personalized care to patients.

Predictions for the future of healthcare delivery and patient experience are exciting. We can anticipate more decentralized and at home care services, increased access to telemedicine, and the use of wearable and implantable devices for continuous health monitoring. As technology advances, healthcare will become more convenient, efficient, and patient-centric.

Preparing for the next healthcare technological advancements involves a commitment to staying current with industry developments and embracing innovative solutions. Healthcare professionals, patients, and organizations need to remain adaptable and open to change as technology continues to shape the future of healthcare.

Conclusion

In conclusion, mastering the essentials of healthcare in the digital age is paramount for healthcare professionals, patients, and organizations. The digital transformation of healthcare is not merely a trend; it’s a fundamental shift that is enhancing patient care, improving outcomes, and providing more accessible healthcare solutions, including vital behavioral health solutions.

As we continue to navigate the digital age of healthcare, we must recognize that technology is a powerful tool that can empower patients, support healthcare providers, and revolutionize the way we approach medicine. The key to success in this digital age lies in embracing the possibilities that technology offers while upholding the highest standards of data security, ethics, and patient-centered care.

Now, more than ever, healthcare is a collaborative effort between technology and humanity. Together, we can master the essentials of healthcare in the digital age, ensuring that every individual receives the best possible care and support, regardless of the circumstances.

By staying informed, embracing innovation, and upholding the values of healthcare, we can look forward to a future where healthcare is more accessible, personalized, and transformative for us all.

Tech Review – Ringke iPhone 15 case line up and tempered glass screen protector

Ringke is a brand we have been using some years now for cases for our mobile phones and a well know brand, they offer a wide range of cases and accessories for your smartphones and keep you protected at reasonable prices too and today we are showing you a range of cases on offer form the company, there is something for everyone here and you can check them out at the links below each description,not only that we have one of their screen protectors to put on our iPhone 15 Pro which happens to have a damaged one on it.

There is a range of cases to go through here and we have a detailed video below for you to check out, the kind of case people want will differ but my opinion here is any case will do and keep your protected, from keeping it simple to more dressy looking clear or tough all cases works really well and look good on your device, Check out the full video rundown below and let us know what case you would pick.

 

iPhone 15 Pro Case | Fusion

  • Protect your iPhone 15 Pro in a minimalist, clear hybrid case to fully display your device’s original color & design
  • Hybrid case with a durable polycarbonate back panel and TPU bumper frames ensure secure protection
  • Slim, lightweight design with impact absorption and lifted bezels around the rear camera and screen
  • Duo-QuikCatch lanyard holes on each side of the case allow for the usage of accessories such as hand straps, wrist lanyards, and phone charms. (Additional accessories not included)
  • Supports wireless charging and screen protector compatibility

BUY 

 

iPhone 15 Pro Case | Onyx Magnetic

  • Tough, heavy-duty case with enhanced grip and protection
  • Slim & lightweight TPU material defends against impact and scratches from everyday use
  • Streamlined design with anti-skid & anti-fingerprint granulate texture on the back
  • Duo-QuikCatch lanyard holes on each side of the device allow for the usage of accessories such as hand straps, wrist lanyards, and phone charms (Additional accessories not included)
  • Supports wireless charging and screen protector compatibility

BUY

iPhone 15 Pro Case | Fusion-X

 

  • Unique X-concept designed hybrid case with high levels of protection and performance for daily use
  • Tailor-made to fit the device with covered buttons and camera bezel, precise cutouts, and easy access to all ports and functions
  • Anti-yellowing clear polycarbonate back and flexible TPU frames provide solid protection against drops and scratches
  • Triple QuikCatch lanyard holes on each side of the case and at the top corner to attach accessories such as hand straps, wrist lanyards, and phone charms (Additional accessories not included)
  • Supports wireless charging and screen protector compatibility

BUY 

 

iPhone 15 Pro Case | Fusion Bold

  • The Ringke Fusion Bold silhouettes in a striking, opaque border for enhanced grip and robust protection
  • Anti-yellowing hybrid case made of a durable polycarbonate back and flexible TPU sides
  • Two options for polycarbonate back with clear and matte clear. Soft matte coating on the clear polycarbonate back resists fingerprints and smudges for a cleaner look
  • Micro-dot pattern on the sides amplifies the overall grip, making it easier and more comfortable to hold your phone
  • Duo-QuikCatch lanyard holes on each side of the case allow for accessories such as hand straps, wrist lanyards, and phone charms. (Additional accessories not included)
  • Supports wireless charging and screen protector compatibility

BUY 

 

iPhone 15 Pro Screen Protector | Full Cover Glass

  • Premium edge-to-edge 9H hardness tempered glass protects the touchscreen from scratches and scuffs
  • Edge-smoothing technology naturally integrates the screen protector into the device without sharp borders
  • Full adhesive design from top to bottom for easy, long-lasting installation without bubbles and lift
  • Case-friendly design. Complete your protection by pairing it with a Ringke case for a guaranteed fit!

BUY 

Full video of the above cases and screen protector 

Social Gaming: Transforming the Online Experience

Social Gaming is growing in popularity, with platforms like Facebook and Instagram serving as popular hubs for playing games without the need to make a purchase. Social casinos usually offer a variety of free casino games, including slots, blackjack, and roulette. This trend is altering how people engage with online gaming, providing a more social and interactive experience than traditional solitary casino games. In this article, we will explore the impact of social gaming on the global iGaming market, with a special focus on the Middle East.

What Exactly is Social Gaming?

Social gaming involves playing games with virtual currency instead of real money, allowing players to enjoy playing these games without any of the financial risks that are associated with playing at online casinos. Early favorites in this category included games like FarmVille, PetVille, and Candy Crush. Over time, social gaming expanded to include casino-style games such as Zynga Poker, Texas Hold’em Poker, and Slotomania, offering a casino-like experience with virtual currencies.

What Makes Social Casinos Appealing 

The social component that social casinos offer sets them apart from traditional online casinos, even though they have the same games, rules, and features. These games allow players to communicate with one another, which promotes more engagement that leads to longer player retention and a higher likelihood of players returning.
Statistics show that around half of social casino players are still playing after six months, compared to only 8% of online casino players who continue playing at the same point in time. This difference highlights that social gaming significantly impacts player engagement and interest retention.
Furthermore, the shift to hosting online casino games on social media platforms, rather than traditional online casinos, has made it possible for people in regions like the Middle East and North Africa (MENA), where online gambling is not legally permitted, to access these games.

The Soaring Popularity of Social Casinos in MENA 

Despite religious constraints banning gambling, the Middle East and North Africa (MENA) region contributes a surprising 3% to the global gambling revenue. The appeal of social gaming has witnessed a substantial rise in recent years, particularly in the aftermath of the pandemic. Specifically, Saudi Arabia emerges as the central hub for gaming in the Arab World, with a substantial number of people participating in gaming activities on social media platforms and offshore online casinos. However, it’s worth noting that Saudi Arabia is not the only Middle Eastern country where online casinos enjoy popularity. Egypt, Lebanon, and Morocco also have many players who enjoy playing at online casinos.

The Legal Landscape of Gambling in the Middle East

The Middle East offers a complicated and diverse environment regarding gaming laws and regulations. Due to cultural and religious reasons, the majority of Middle Eastern nations forbid gambling in any form. Countries like Saudi Arabia and Kuwait uphold stringent laws against gambling, and anybody found engaging in such activities may be subject to harsh legal repercussions. However, there are some exceptions within the region. For instance, Lebanon permits specific types of gambling within its regulated casinos, and there are indications of a changing perspective on gambling in the United Arab Emirates as plans emerge for the development of a high-end gaming resort.

Social Gaming’s Impact on the Arab World

Extended periods of home confinement during the COVID-19 pandemic led to a significant increase in activity on social casinos in the Arab world. Even though there is no real money betting involved in these games, there are still some possible risks involved as some players end up immersing themselves in them for extended periods of time. It’s important for people to be aware and cautious when playing social gaming, especially if they have a history of gambling problems.

Unlike online casinos, most social gaming platforms do not offer readily accessible, responsible gaming features. Therefore, it falls upon the players themselves to recognize when recreational gaming starts to transform into an addiction. Given that social gaming is now considered a part of online gaming, it is more vital than ever to raise awareness about potential gambling problems and equip all users with the necessary support and tools to prevent addiction.

Final Thoughts

The online gaming landscape is evolving, with social gaming emerging as a significant and innovative trend. Platforms like Facebook and Instagram have transformed into major hubs for casino gaming, providing a unique and social gaming experience distinct from traditional online casinos. However, it’s crucial for players, especially those with a history of gambling problems, to be cautious, as social gaming platforms may not offer readily accessible, responsible gaming features. As social gaming becomes an integral part of online gaming, promoting awareness and support for responsible gaming practices is increasingly important.