Category: #AI

Mater Hospital Launches Ireland’s first AI Centre in a Clinical Setting to Transform Patient Care

The Mater Misericordiae University Hospital (MMUH) has become the first hospital in Ireland to establish a Centre for AI and Digital Health. The new hub, which will be based at the Pillar Centre for Transformative Healthcare, will utilise artificial intelligence (AI) to solve clinical problems across the hospital and, through research, develop AI-driven solutions to improve patient care and outcomes.

The Mater Hospital’s Centre for AI and Digital Health has been brought about through the collaboration of consultants, researchers and hospital leadership, and will make a tangible difference in patient care. From reducing emergency department waiting times, to assisting in diagnostics and automating time-consuming tasks, the Centre will place the Mater Hospital at the forefront of AI-driven healthcare innovation in Ireland.

“AI has the power to transform how we deliver healthcare,” said Erin Daly, Operations Manager for the Pillar Centre for Transformative Healthcare. “At the Mater Hospital, we are developing AI solutions that directly improve clinical processes, whether it’s streamlining workflows, assisting in medical research, or helping doctors make faster, data-driven decisions.”

The Mater Hospital’s new hub for AI-driven medical advancements is overseeing the adoption of AI and engaging in research across multiple medical specialties, including radiology, oncology, cardiology, and ophthalmology.

“This centre offers a unique opportunity to bring together clinical and technical expertise to adopt and innovate with AI in Irish healthcare,” says Paul Banahan, Senior AI Research Fellow at the Mater Hospital.

Among some of its pioneering research projects are:

  • AI-driven automation which will help to identify suitable patients for clinical trials in oncology. This will significantly reduce the 16 hours per week it currently takes a nurse to manually scan these lists, speeding up patient access to clinical trials.

  • The reduction in the number of cardiac fluoroscopy video x-ray images, and subsequently the radiation exposure to both the patients and clinical staff, through real-time AI generated images.

  • The synthetic spinal imaging project, which has developed a generative AI that can convert lumbar spine CT images into synthetic MRI images for Cauda Equina Syndrome presentations, allowing for better and more robust out-of-hour or emergency care planning and treatment.

Speaking on the potential applications of AI in cardiology, Prof. Joe Galvin, Consultant Cardiologist at the Mater Hospital said, “AI has the potential to enhance the accuracy of ECG and radiology scan analysis, reducing the time that a patient has to wait for the results of their diagnosis and, if required, starting their treatment sooner.  If a patient suffers from cardiovascular disease, stroke or cardiac arrest, every minute counts. AI’s ability to increase accuracy and speed may be life-saving.”

While AI promises significant benefits, the Centre is equally focused on its responsible and ethical implementation. Robust data protection and management frameworks are being developed to ensure patient safety and privacy, as well compliance with best practices.

“AI in healthcare must be implemented with care, accountability, and a clear focus on improving patient outcomes,” said Josephine Ryan Leacy, CEO of the Mater Hospital. “The Mater Hospital’s Centre for AI and Digital Health is focused on ensuring that AI is developed and deployed in a way that prioritises patient safety, transparency and real clinical benefits.”

The Centre’s work is already proving invaluable, with AI solutions contributing to the reduction of emergency department waiting times and optimising hospital workflows. In the Mater’s Radiology department, AI is assisting in the rapid notification of suspected pathologies, like stroke and fractures, which are being correctly flagged by AI within 2-3 minutes of the scan being completed, with an accuracy rate of over 90%. Mater Hospital Consultant Radiologist Prof. Peter MacMahon said, “Our experiences have underscored the tangible benefits of AI, notably in expediting critical diagnoses and reducing turnaround times by rapidly flagging anomalies detected in scans.”

“Bringing AI into clinical practice is not just about innovation, it’s about making healthcare more efficient, effective, and accessible,” said Prof Brendan Kinsley, Clinical Director of the Pillar Centre for Transformative Healthcare. “The Mater Hospital’s Centre for AI and Digital Health is laying the groundwork for a smarter, more responsive healthcare system, and I am incredibly proud to see this vision come to life.”

For more information visit the Centre for AI and Digital Health website here.

Irish Femtech innovator Joii Launches AI-powered Menstrual Monitoring Solution

Joii, a trailblazing Irish femtech startup which has raised €2.4m in funding to date, has today launched its groundbreaking app and innovative range of sustainable period care products, aiming to transform the way menstrual health is understood, monitored, and discussed in Ireland and beyond.

A world-first, Joii’s menstrual pad and mobile app measure period blood volume and clot sizes, offering users unprecedented insights into menstrual health through AI-powered image analysis. Backed by clinical research and real-world validation, Joii offers a data-driven way to monitor menstrual health, finally giving people with periods the tools to see what’s really going on.

While wearables track steps, sleep, and heart rate, Joii is pioneering a long-overdue frontier in female health, providing data-driven insights into the menstrual cycle and female health. By combining specially designed evaluation pads with a mobile app, users can scan used pads to receive a quantified evaluation of their period flow and clotting patterns. These data points are clinically relevant but often overlooked.

“For too long, women have been told to just ‘track their period’ without any real tools to measure what’s actually happening. With Joii, we’re changing that,” said Joii Founder, Justyna Strzeszynska. “We’re helping people see their periods clearly, for the first time.”

Joii is focused on setting a new standard for menstrual health and, by extension, women’s health issues in general. Heavy menstrual bleeding affects 1 in 3 women, yet diagnosis and treatment are frequently delayed due to vague language like “heavy” or “normal”, without any tangible or qualifying details. Joii introduces objective data to the conversation, empowering users with measurable, visual, and shareable insights that can accelerate diagnosis and care.

Joii’s technology is Class I Medical Device–Certified in the UK and protected under multiple patents. The company is now partnering with leading institutions to develop predictive models for menstrual conditions, such as endometriosis and polycystic ovary syndrome (PCOS), transforming menstrual blood into a powerful diagnostic tool.

Supported by clinical research and validated through real-world studies funded by the NIHR (National Institute for Health and Care Research), Joii products show remarkable results. 62% of users reported improved communication with their healthcare professionals, symptom screening efficacy increased by 288%, and menstrual health literacy rose by 134%, demonstrating the app’s positive impact on menstrual health awareness and management.*

This technology is particularly beneficial for individuals experiencing heavy bleeding, those on long diagnostic journeys, such as endometriosis, which currently can take up to 10 years, as well as those seeking a better understanding and control over their menstrual health. Joii empowers users to advocate for themselves and also provides healthcare professionals with objective data that can improve diagnosis and treatment.

What the Experts Say:

Dr Fatema Mustansir Dawoodbhoy (NHS), Clinical Advisor to Joii, said, “This app will definitely offer me better insights into how the patient is feeling as I will be able to understand their symptoms variation throughout the month.” Meanwhile, Dr Kushal Chummun, Consultant in Obstetrics and Gynaecology in the Rotunda and Connolly Hospital, agrees – “I think the app is really, really good”, underpinning the clinical confidence in Joii’s innovation.

How It Works:

  1. Wear Joii Pads – Designed for optimal visibility and comfort.

  2. Scan with the Joii App – Use the Joii App to analyse the pad.

  3. Get Insights – Instantly receive volume in millilitres, clot detection, and cycle trends.

 

Joii’s AI-enabled app is free to download on iOS and Android devices, and Joii Evaluation Pads RRP €6.95 are available now from selected health stores and pharmacies nationwide as well as online from www.joiicare.com.

“Wholefoods is proud to support Joii Care and their groundbreaking approach to menstrual health,” said Ronan O’Flynn, Sales Manager at Wholefoods Wholesale Ireland. “By combining smart technology with a clinically tested menstrual pad, Joii empowers users to measure their period volume and better understand their symptoms – a world-first solution that supports more informed self-care and stronger communication between patients and clinicians.”

Tech sector emissions, energy use grow with rise of AI

Tech sector carbon emissions continued their rise in recent years, fueled by rapid advances in artificial intelligence (AI) and data infrastructure, according to Greening Digital Companies 2025.

The report, produced by the International Telecommunication Union (ITU) and the World Benchmarking Alliance (WBA), tracks the greenhouse gas (GHG) emissions, energy use, and climate commitments of 200 leading digital companies as of 2023, the most recent year for which full data is available.

While the annual report calls on digital companies to address their growing environmental footprint, it also indicates encouraging progress. Worldwide, more companies had set emissions targets, sourced renewable energy and aligned with science-based frameworks.

“Advances in digital innovation — especially AI — are driving up energy consumption and global emissions,” said ITU Secretary-General Doreen Bogdan-Martin. “While more must be done to shrink the tech sector’s footprint, the latest Greening Digital Companies report shows that industry understands the challenge — and that continued progress depends on sustaining momentum together.”

Global AI expansion fuels energy demand

According to the latest edition of the report, electricity consumption by data centers — which power AI development and deployment, among other uses — increased by 12 per cent each year from 2017 to 2023, four times faster than global electricity growth.

Four leading AI-focused companies alone saw their operational emissions increase in the reporting period by 150 per cent on average since 2020. This rise in energy that is either produced or purchased – known as Scope 1 and Scope 2 emissions – underscores the urgent need to manage AI’s environmental impact.

In total, the amount of greenhouse gas emissions reported by the 166 digital companies covered by the report contributed 0.8 per cent of all global energy-related emissions in 2023.

The 164 digital companies that reported electricity consumption accounted for 2.1 per cent of global electricity use, at 581 terawatt-hours (TWh), with 10 companies responsible for half of this total.

“Digital companies have the tools and influence to lead the global climate transition, but progress must be measured not only by ambition, but by credible action,” said Lourdes O. Montenegro, Director of Research and Digitisation at WBA. “This report provides a clear signal to the international community: more companies are stepping up, but emissions and electricity use continues to rise.”

Progress amid rising challenges

Although emissions continued their rise, Greening Digital Companies 2025 highlights steps taken by many tech firms that suggest a strengthening of transparency and accountability.

Eight companies scored above 90 per cent in the report’s climate commitment assessment on data disclosure, targets and performance. This is up from just three in last year’s report.

For the first time, the report includes data on companies’ progress toward meeting climate targets and realizing stated net-zero ambitions. Almost half of the companies assessed had committed to achieving net-zero emissions, with 41 firms targeting 2050 and 51 aiming for earlier deadlines.

Other trends among the 200 digital companies featured in the report include:

  • Renewable energy adoption: 23 companies operated on 100 per cent renewable energy in 2023, up from 16 in 2022.
  • Dedicated climate reporting: 49 companies released standalone climate reports, signaling greater transparency.
  • Scope 3 consideration: The number of companies publishing targets on indirect emissions from supply chains and product use rose from 73 to 110, showing increasing awareness of industry impacts.

A call for bold, collaborative and immediate action

Highlighting how the tech sector can ensure long-term digital sustainability, the joint ITU-WBA report recommends that companies:

  • Strengthen data verification, target ambition and climate reporting, including by publishing climate transition action plans.
  • Disclose the full environmental footprint of their AI operations.
  • Foster cross-sector collaboration among tech firms, energy producers and environmental advocates, alongside industry initiatives to drive accelerated digital decarbonization.
  • Keep accelerating renewable energy adoption.

“The Greening Digital Companies report has become a vital tool in tracking the climate footprint of the tech sector,” said Cosmas Luckyson Zavazava, Director of ITU’s Telecommunication Development Bureau. “Despite the progress made, greenhouse gas emissions continue to rise, confirming that that the need for digital companies to adopt science-aligned, transparent, and accountable climate strategies has never been greater. ITU’s work in monitoring the environmental impact of the sector is a crucial step towards achieving a sustainable digital transformation.”

ITU’s Telecommunication Development Bureau is working with regulators, statisticians, academics, and industry experts to define indicators that support national GHG monitoring and data-driven action through the Expert Group on Telecommunication/ICT Indicators.

As the COP30 UN climate conference approaches, ITU’s Green Digital Action aims to ensure that updated climate pledges and adaptation plans will fully reflect the complete impacts of digital technologies.

How to Get +70% Website Conversions with BDR Voice AI Agents

Most websites are basically digital ghost towns. Visitors arrive, look around, and leave without a trace. While the average site converts just 2.35% of traffic, some businesses are flipping this script entirely with Voice AI technology that actually talks to prospects.

These aren’t your typical chatbots. We’re talking about sophisticated AI representatives that hold real conversations, qualify leads on the spot, and hand off hot prospects to your sales team with context intact.

Why Your Website Stays Silent While Competitors Cash In

Here’s the uncomfortable truth: traditional contact forms capture less than 1% of your visitors. Think about that for a second. Ninety-nine percent of people who could become customers simply vanish because they hit a wall of friction.

Live chat sounds like a solution, but human agents can’t work 24/7 or handle traffic spikes. Most businesses admit they’re not happy with their conversion rates, yet they keep using the same broken playbook.

What if instead of hoping visitors fill out forms, your website could start conversations? What if it knew exactly what to say based on where someone landed and what they were looking for?

The Voice AI Breakthrough That’s Changing Everything

Voice AI has moved way beyond robotic responses. Today’s BDR (Business Development Representative) Voice AI agents sound natural, think strategically, and adapt their approach based on real-time visitor behavior.

They don’t just answer questions—they guide conversations toward conversion goals. Picture your best salesperson available every hour of every day, never taking a break, never having an off day.

Real Numbers from Real Businesses

Companies using Voice AI BDR systems aren’t seeing modest improvements. They’re reporting conversion jumps that sound almost too good to be true.

Visitors become 5x more likely to complete interactions when they can actually speak with someone (even if that someone happens to be AI). The psychological shift is massive—instead of filling out another form, prospects feel like they’re getting personalized consulting.

One client saw their website conversions increase by 70% within three months. Another reported even higher gains when they combined Voice AI with smart personalization. These aren’t outliers—they’re becoming the new normal for businesses that embrace conversational technology.

The difference comes down to engagement. Most people abandon websites within seconds if they can’t quickly find what they need. Voice AI eliminates that friction entirely.

Why Voice Conversations Convert Better Than Text

Something interesting happens when prospects hear a voice instead of reading text. Even though they might know it’s AI, their brain still processes it as a social interaction. Trust builds faster. Objections surface naturally. The entire dynamic changes.

Traditional forms hide problems. Someone might abandon your checkout because they have a simple question about pricing or shipping. Voice AI jumps in with instant answers, keeping the momentum going instead of losing the prospect to frustration.

There’s something else happening here that’s harder to measure but incredibly valuable. When people talk, you hear things you’d never catch in writing. Maybe they sound rushed (timeline pressure), maybe they’re excited about a specific feature, or maybe there’s hesitation around budget. The AI picks up on these vocal cues and responds accordingly.

Getting Started: The Smart Implementation Path

Rolling out Voice AI doesn’t require massive overhauls. The smartest companies start with their highest-traffic pages and most common questions.

First, identify where visitors typically drop off. Maybe it’s your pricing page or product comparisons. Install Voice AI there and watch what happens to engagement rates.

Next, train the system on your actual sales conversations. What questions do prospects always ask? What objections come up repeatedly? Feed this knowledge into the AI so it can handle these scenarios automatically.

Finally, connect everything to your existing CRM and scheduling systems. When the AI qualifies a hot lead, it should seamlessly book a meeting with your sales team and pass along the full conversation context.

Advanced Features That Separate Winners from Wannabes

Basic voice AI answers questions. Advanced systems do much more.

Smart AI knows which page triggered the conversation and tailors its approach accordingly. Someone reading case studies gets different treatment than someone checking out pricing. This contextual awareness can boost results significantly.

Memory matters too. When someone returns to your site, the AI remembers previous conversations and picks up where you left off. It feels personal because it is personal.

The best systems also handle multiple languages, expanding your reach without hiring multilingual staff. And when prospects are ready to buy, the handoff to human sales reps includes complete conversation history—no starting over, no lost context.

Measuring What Matters

Track engagement rates first. How many visitors start voice conversations compared to traditional contact attempts? Most companies see dramatic increases here.

Completion rates tell you if conversations feel natural or forced. Industry leaders achieve completion rates above 85% because their AI systems know how to maintain engaging dialogue.

Qualification accuracy matters most for sales teams. What percentage of AI-qualified leads turn into real opportunities? Top performers hit 90%+ accuracy because they’ve fine-tuned their qualification criteria.

Revenue attribution closes the loop. Which voice conversations turn into actual deals? This metric proves ROI and justifies continued investment.

Choosing Your Voice AI Partner

Not every Voice AI platform delivers the same results. Generic solutions often disappoint because they can’t adapt to specific industries or sales processes.

Companies like NextLevel.AI specialize in creating Voice AI Agents tailored for individual business needs. Instead of one-size-fits-all chatbots, they develop conversation experiences that actually fit how your business works and how your customers buy.

You want a partner who can customize everything, connects with your existing tools without headaches, and gives you real insights about what’s working. Most importantly, when prospects interact with it, they shouldn’t feel like they’re talking to a machine.

The Window is Closing Fast

Smart companies are moving quickly on this. While most businesses are still debating whether to try voice AI, the early movers are already capturing more leads and closing more deals.

Those 70% conversion jumps we’re seeing now? They’re happening because most competitors haven’t caught on yet. But that won’t last forever. Once everyone realizes what’s possible, the advantage shrinks.

The real question isn’t whether Voice AI will become standard—it’s whether you’ll be ahead of the curve or scrambling to catch up while competitors dominate your market with superior conversion rates.

1 in 3 Irish businesses use AI to help detect fraud

More than 9 in 10 (94%) of Irish businesses are using Artificial Intelligence, a survey has revealed.

This is according to research from insurance broker and risk management company Gallagher in Ireland, which found that only 3% of Irish businesses are not using AI. By comparison, the same survey in the UK found that 15% of businesses are not using AI.

Commenting on the survey findings, Laura Vickers, Managing Director of Commercial Lines in Gallagher said:

“AI is transforming the way we live and work, with our survey showing that most Irish businesses are already using AI, and for a myriad different reasons.

Recent years have seen AI advance in leap and bounds. AI arguably has much greater potential to transform the workplace than previous breakthrough technologies, such as the internet and smartphones, have. AI can be used to drive innovation in a business and to make work processes more efficient, freeing up the time of employees. It can also help detect fraud and to reduce customer service costs.”

Gallagher commissioned a survey of 300 business decision makers across the UK & Ireland, 100 of whom are based in Ireland.

The survey identified the top 8 reasons employees in Irish businesses use AI:

  1. To improve customer service and support         (43%)
  2. To be able to gather better data and insights that will benefit their business and customers (41%)
  3. To improve customer experience and engagement (39%)
  4. Supply chain management (37%)
  5. To provide an extra layer of IT security to the business (35%)
  6. To help detect fraudulent activity (34%)
  7. To automate business processes and free up the time of colleagues (30%)
  8. Accounting (18%)

Ms Vickers added:

“Whilst AI has the potential to deliver many benefits to businesses, there are valid concerns around the power of this technology, including privacy, misinformation and its potential to lead to job displacement. It’s important that business leaders ensure their employees are supported and trained in the use of the technology and that they have adequate cyber cover in place to help protect their businesses.”

Geographic differences on AI

The survey revealed some interesting geographic differences when it comes to the use of AI in the workplace including:

  • Businesses in Dublin (43%) and Munster (40%) are the most inclined to use AI to help detect fraud (see Table 2 in Appendix). Businesses in Connacht are the least likely to use the technology to help detect fraud, with only one in ten (11%) doing so, followed by businesses in Ulster (25%) and Leinster (29%).
  • Munster businesses are the most inclined to use AI to provide an extra layer of IT security for their business. The survey found that six in ten (60%) businesses in Munster use the technology for this reason compared one in four (24%) in Leinster and one in three (33%) in Dublin.
  • Businesses in Munster are the most likely to use AI to improve customer service and support with 60% doing so compared to one in three (33%) firms in both Leinster and Connacht.
  • When it comes to using AI to free up the time of colleagues, Dublin businesses are the most inclined to do so (39%).

For further information, please visit: https://www.ajg.ie/

The Use of AI Advancements in Grading: Key Takeaways

Artificial Intelligence (AI) is revolutionizing various sectors, and education is no exception. One of the most significant transformations is happening in how educators assess student work. Traditionally, grading has been a time-consuming, subjective process vulnerable to bias and inconsistencies. With the emergence of AI, there’s a shift towards more efficient, objective, and scalable grading solutions. From automating multiple-choice tests to evaluating essays and providing instant feedback, AI is increasingly being adopted to support and even enhance the grading process. As educational institutions explore these technologies, it’s crucial to understand the key takeaways of AI’s role in grading and how it impacts teachers, students, and the integrity of academic evaluation.

Improved Efficiency and Time Management

One of the most immediate benefits of AI in grading is its ability to streamline the assessment process. For educators who often juggle lesson planning, classroom management, and administrative tasks, an Ai-Grader provides a much-needed relief by handling repetitive grading tasks. Machine learning algorithms can quickly evaluate multiple-choice, true/false, and even short-answer questions with remarkable speed and accuracy. This allows teachers to focus more on instruction and student engagement rather than paperwork. Real-time grading means students receive immediate feedback, fostering quicker learning and understanding. The time saved from grading manually also allows educators to analyze student performance trends and adjust instruction accordingly, thereby improving educational outcomes.

Enhanced Consistency and Objectivity

Human grading, while valuable, is often subject to personal bias or inconsistency, especially when evaluating essays or subjective responses. AI-powered grading tools bring a level of uniformity that minimizes these issues. Algorithms are designed to follow specific rubrics and standards without being influenced by emotions, fatigue, or preconceived notions. An AI system assessing essays can consistently evaluate grammar, syntax, coherence, and adherence to the prompt across all submissions. This ensures all students are graded on the same criteria, promoting fairness and transparency in academic assessments. It can help reduce disputes between students and educators over grading discrepancies, fostering a more trusting learning environment.

Support for Personalized Learning

AI-driven grading systems don’t just mark answers right or wrong; they can also provide personalized feedback tailored to each student’s learning needs. Advanced systems analyze patterns in student responses to identify strengths and areas for improvement. This enables educators to customize instruction and provide targeted support, creating a more individualized learning experience. For example, if a student consistently struggles with a particular math concept, AI can highlight this issue and recommend resources or exercises for improvement. By integrating grading with learning analytics, AI helps educators implement data-driven teaching strategies that cater to the diverse needs of their students.

Challenges and Ethical Considerations

Despite its many advantages, the integration of AI in grading also raises several challenges and ethical concerns. One major issue is the potential for algorithmic bias. If the data used to train AI models is flawed or biased, the system’s assessments can reflect those same inaccuracies. There’s a concern about over-reliance on technology, where educators may become too dependent on AI and lose touch with the nuanced understanding of student performance that only human judgment can provide. Privacy is another concern, as AI grading systems often require access to large volumes of student data. Ensuring data security and maintaining student confidentiality are important when deploying such technologies. Educational institutions must strike a balance between technological advancement and ethical responsibility to preserve the integrity and human-centric nature of education.

 

 

The integration of AI advancements in grading is transforming the educational world, offering remarkable benefits in terms of efficiency, consistency, and personalized learning. These innovations must be approached thoughtfully, with a clear understanding of the associated risks and ethical implications. When implemented responsibly, AI can be a powerful ally in enhancing the grading process and enriching the educational experience for both teachers and students. As the technology continues to evolve, ongoing evaluation and thoughtful adaptation will be key to maximizing its potential while maintaining the core values of education.

Jabra launches Engage AI Complete, the human-focused AI software for call centers

Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its call center software, Engage AI. The new offering adds real-time speech-to-text transcription and generative AI to elevate agent performance and enhance every customer interaction.

With Engage AI Complete, call center agents receive live coaching and automated call summaries, while supervisors gain real-time insights, sentiment analysis and powerful analytics tools – all designed to drive better conversations and stronger customer outcomes.

Evolving the customer experience

Modern call centers often operate across several physical locations, with agents working from shared offices or noisy home environments. Multi-tasking is constant – solving customer issues while managing systems, tools and admin work. Engage AI Complete is designed for this reality.

The platform uses AI to transcribe conversations live, enabling agents to focus on the caller rather than note-taking. It also analyzes not only what’s said but how it’s said, helping agents adjust their tone in real time. Additionally, the platform uses AI to cut through background noise to ensure clearer conversations, powered by Jabra’s ClearSpeech technology.

The result is fewer distractions, faster resolutions and more meaningful conversations – while reducing cognitive load for agents and enabling supervisors to support teams at scale.

One platform with real-time voice intelligence for deeper human connections

Jabra launched Engage AI in 2022 to bring real-time tone monitoring and feedback to agents. In 2024, ClearSpeech was introduced, removing background noise from the customer’s end to improve clarity and reduce cognitive loads on agents.

Jabra is the only solution that delivers tone AI, speech-to-text, generative AI and noise cancellation, all in the same package.

Backed by over 20 years of research and millions of conversations analyzed, Engage AI is built on a foundation of data, insights and privacy-first design. Calls are securely processed, with instant feedback delivered directly to the agent — helping them adjust in the moment and improve with every interaction.

This enables agents to focus fully on the customer, making each conversation more effective. Supervisors can boost team performance with immediate coaching insights, while leaders can use real-time data to address shared customer concerns and make improvements. As a result, call centers benefit from higher customer satisfaction, lower agent turnover and more efficient operations overall.

“Our goal is simple: give every agent the ability to own their tone, elevate every conversation and make the most of every call,” said Andreas Orebo Wenzel, VP of Engage AI at Jabra. “With Engage AI Complete, we’ve brought together years of voice research and generative AI innovation to address the core needs of the call center. Engage AI Complete increases operational efficiency and improves both agent experience and customer satisfaction, allowing companies to get more from every call.”

New features that will be available in Engage AI Complete:

  • AI Call Summaries – Automatically transcribes and summarizes calls to reduce post-call admin.
  • Auto Call Reason Detection – Detects the reason for the call to help teams identify patterns and improve processes.
  • Auto Topic Tagging – Tags key topics discussed during the call to track trends and streamline coaching.
  • Customer Sentiment – Gives an instant, high level view of how each call went with a simple sentiment score based on the words used during the call.
  • Insights & Analytics Dashboard – Overview of conversations to help leaders improve coaching and quality.

 Whether paired with a Jabra headset for an optimized experience or used with any professional headset, Engage AI Complete is easy to deploy and scale.

Jabra Engage AI Complete will be available globally in June 2025. MSRP: €50/$50 per user per month. The original version, now called Engage AI Core, remains available at €25/$25 per user per month.

Jabra will be showcasing its Engage AI Complete solution at CCW Las Vegas 2025, June 9th-12th (Booth 838), where Jabra has been recognized as an ‘Up & Coming solution provider’ by CMP in the Auto QA/QM category.   

Learn more at: Engage AI – Transform customer experience with the power of tone AI

See our Jabra reviews

How to Avoid Burnout and Make Time for What Matters Most

Burnout is an increasingly prevalent problem in our constantly connected world. Professionals and students alike struggle with overwhelming workloads and difficulty balancing their personal and professional lives. Effective planning and time management are key solutions to avoid burnout and ensure there is time for what truly matters.

Why Prioritizing Matters

Many people experience burnout because they try to do too much without clearly identifying priorities. Focusing on tasks based on their importance and urgency helps in achieving meaningful results without unnecessary stress. A useful tool for managing these priorities effectively is Voiset’s AI task manager, which utilizes advanced artificial intelligence to help organize and prioritize daily tasks, significantly reducing mental clutter.

Benefits of a Structured Schedule

Creating a clear and structured schedule is vital to preventing burnout. Scheduling not only helps ensure important tasks are completed, but also creates space for relaxation and enjoyment. Successful individuals often schedule not just their work or study tasks but also their breaks, leisure time, and hobbies.

Using digital planning tools makes this process easier and more reliable. By managing your schedule with modern technology, you can automatically balance your commitments and prevent burnout by maintaining a clear separation between work and personal life.

Making Time for Hobbies

Regularly dedicating time to hobbies can significantly reduce stress and improve mental health. Engaging in enjoyable activities allows individuals to recharge and return to their responsibilities with increased energy and enthusiasm. Modern applications, designed specifically for AI hobby tracking, simplify the process of integrating personal interests into daily routines, ensuring hobbies remain a priority alongside professional tasks.

Automation and Delegation

Another essential strategy to avoid burnout is automation and delegation of routine tasks. Many daily tasks are repetitive and consume valuable time and energy. Leveraging AI-powered planning tools can drastically reduce the amount of time spent on these tasks. Automation frees up time for activities requiring creativity and strategic thinking, reducing burnout and improving overall productivity and satisfaction.

Reflection and Adjustment

Successful individuals regularly reflect on their accomplishments and challenges. Reflection helps in identifying stress triggers early and taking proactive steps to avoid burnout. Regularly evaluating your routine and habits enables adjustments that foster greater productivity and personal satisfaction.

Utilizing advanced task management systems provides helpful analytics that facilitate regular reflection, making it easier to spot trends, issues, and opportunities for improvement.

Real-Life Examples of Effective Planning

Successful entrepreneurs, executives, and students often attribute their achievements to effective planning and task management. They utilize various methods, including digital planners and AI-assisted scheduling, to maintain a healthy balance between work, studies, and personal interests.

For example, busy professionals who use AI-driven task management systems report fewer instances of burnout, better overall productivity, and greater personal satisfaction. Similarly, students who regularly schedule their study times, extracurricular activities, and relaxation periods experience improved academic performance and enhanced well-being.

Implementing Effective Planning Habits

Adopting effective planning habits doesn’t need to be overwhelming. Start by identifying the most pressing issues causing your stress. Perhaps prioritizing tasks more effectively will provide immediate relief, or scheduling regular breaks and hobby time will make the most noticeable difference.

As you become comfortable with one new habit, gradually integrate others into your routine. Modern task management solutions offer comprehensive features to support each aspect of effective planning, from prioritization to automation and reflection.

The Importance of Maintaining Balance

Maintaining a balance between personal and professional lives isn’t merely beneficial—it’s essential for long-term success and happiness. Effective planning helps achieve goals efficiently while preserving physical health, mental clarity, and personal satisfaction.

Balanced individuals are not only more productive in their professional lives but also enjoy richer, more fulfilling personal experiences. They are able to engage fully in their hobbies, social relationships, and personal growth activities without feeling constantly stressed or exhausted.

Preventing Burnout Through Effective Planning

Ultimately, burnout prevention is about recognizing the importance of balance and actively implementing strategies to maintain it. Effective prioritization, structured scheduling, dedicated hobby time, automation of mundane tasks, and regular reflection are all powerful habits that successful individuals employ to avoid burnout.

By consistently practicing these habits and leveraging advanced planning tools, you can maintain a productive, balanced, and satisfying life. Take proactive steps today to integrate these habits into your routine and experience the positive impact of effective planning firsthand.

AWS x F1 Launch AI-Powered Track Design Experience

Formula 1 and Global Partner AWS have announced the launch of a brand-new interactive digital experience, ‘Real-Time Race Track’, which allows fans to create, customise, and share their own F1 track design. As part of the experience, they can also enter a sweepstake for a chance to win a trip to the FORMULA 1 BRITISH GRAND PRIX 2026.

Using AI-powered analysis from Amazon Nova, ‘Real-Time Race Track’ enables fans to design an original, custom race track of any shape and length using their computer’s mouse or by tracing their finger on any touchscreen device.

Following the completion of the circuit, each turn and straight on the track is analysed by Amazon Nova, which produces key on-track metrics including top speed and projected lap time, as well as two viable race strategies, further evaluating the optimal pit timing, tyre recommendations and tactical adjustments for various weather scenarios. The detailed level of data across the experience offers fans an insight into the world of Formula 1 team strategists and creates an authentic strategic dimension to each custom circuit design.

After creating and submitting a track, fans can enter a sweepstake to win a trip to the FORMULA 1 BRITISH GRAND PRIX 2026, with the winner being selected at random, providing the opportunity to see first-hand a variety of strategies from the teams across the race weekend. The draw for the sweepstake will close on 16 July, 2025.

The latest experience builds upon the strategic Partnership between Formula 1 and AWS, which began in 2018. Over the past seven years, the collaboration has consistently delivered innovations that elevate the on-track competition, as well as the off-track experience for fans. With more than a million data points per second coming off the cars, the cornerstone of Formula 1’s partnership with AWS is the ability to extract valuable insights from all the data, and the ‘Real-Time Race Track’ experience applies that knowledge combined with AWS’s advanced analytics and artificial intelligence for the benefit of fans.

For more information on the ‘Real-Time Race Track’ experience, click here.

Jonny Haworth, Director of Commercial Partnerships, Formula 1 said:

“Our ongoing partnership with AWS continues to evolve and transform how fans interact with Formula 1. The ‘Real-Time Race Track’ experience exemplifies how we’re using cloud technology and AI to bring fans closer to the sport than ever before. As we celebrate our 75th anniversary, we’re giving fans an inside look at the complexities and innovation of race strategy, using the same technology that helps to power our sport.”

Kristin Shaff, Global Director of Strategic Partnerships, AWS said:

“When we first began working with Formula 1, they presented us with a unique challenge – how to use telemetry data to further engage fans during live races. That vision has since materialized into 23 data-driven F1 Insights that appear during the broadcast to help fans better understand how teams devise strategies. With today’s launch of the Real-Time Race Track experience, we’re taking this approach to a new level of interactivity.  Now anyone can design their own circuit and instantly see how weather conditions, track configurations, pit timing, and tire selection influence performance.”