As many folk will know Microsoft has had an outage and has been ongoing all say and at present still working on a fix this has cause issues for many around the world and DownDetector showed a spike in users reporting issues with Microsoft 365 mostly their email service Outlook as well as Teams, Word, OneDrive and Microsoft’s AI assistant Copilot. This outage was not a cybersecurity breach either so ignore any reports claiming it was and they are working on a recovery to full service.
Charles Lamanna, EVP, Copilot, Agents and Platform at Microsoft has issued the following statements in the last while
“We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected infrastructure. We know our customers rely on our services to get important work done every day, and regret the impact these outages had on those who depend on us. Our teams are reviewing what happened and how we can prevent similar issues going forward.” – Charles Lamanna, EVP, Copilot, Agents and Platform at Microsoft.
“We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services.
“This was a technical issue not related to cyber or AI / agents. The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.
“Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration.
“We will provide a full post-incident report once our review is complete.”