Jabra announces Jabra Plus Service Plans, license-based service tiers designed to extend and enhance the value of Jabra enterprise audio and video hardware deployments.
These new enterprise-grade support and device management licenses protect, manage, and optimise Jabra device deployments through their full lifecycle – from initial provisioning and configuration to end-of-life recycling.
A Tiered Approach Built for the Modern Workplace
Jabra Plus Service Plans deliver comprehensive coverage across three core service pillars: device management, care and coverage, and premium software.
- Device Management – Centralised fleet provisioning, monitoring, and firmware control powered by Jabra Plus software
- Care & Coverage – Scalable help desk support, extended warranties, and rapid device replacement
- Premium Software – Insights, analytics, and integrations
Available in three tiers – Essential, Enhanced, and Enterprise – the plans scale to meet the needs of organisations of any size and complexity, with flexible license terms of 1, 3, or 5 years.
ESSENTIAL
The Essential plan provides a solid foundation of device management and support. It is included with every Jabra device purchase at no additional cost. It includes:
o Standard support
o Standard warranty
o Jabra Plus device management
o Remote provisioning, configuration, monitoring, and firmware control
ENHANCED
The Enhanced plan delivers elevated support and faster replacement for organisations requiring higher service levels on specific devices. It is a premium per-device plan tied to individual serial numbers. It includes everything in Essential, plus:
o 24/5 support
o Extended product replacement
o Expedited 2-business-day replacement shipping
o Premium device management features
ENTERPRISE
The Enterprise plan delivers the highest level of support and management across an organisation’s complete Jabra device estate. It provides organisation-wide coverage for the entire Jabra device portfolio. It includes everything in Essential and Enhanced, plus:
o 24/7 support
o Extended product replacement
o Next-day replacement shipping
o Portfolio-wide coverage regardless of individual device warranty status
What This Means for Businesses
Jabra Plus Service Plans consolidate the complexity that comes with managing tens, hundreds or even thousands of devices into a single, scalable framework. Whether you’re an IT leader managing a distributed device estate or an AV integrator designing enterprise collaboration environments, Jabra Plus Service Plans bring confidence and efficiency that fits seamlessly into existing IT ecosystems.
“Today’s organisations need the flexibility to choose how they manage and protect their technology, and the ability to scale that support as needs evolve,” said Lauren Semenero, Senior Director of Enterprise Services at Jabra. “With our new tiered services, we’re bringing key features together in clear, value-based packages – giving users the option to unlock more functionality and support based on their specific needs.”
The result is less time spent in reactive break-fix mode and more time focused on delivering seamless collaboration experiences across the organisation.
Availability
Jabra Plus Service Plans will be available in early 2027.