If you are a Bank Of Ireland customer you might need to upgrade your smartphone to continue to use their digital services, this is because of security reasons and support of older devices which is running older software.
The 31st March is the date given to change your device if you use the app which is not much notice to be honest and for those who like to tamper with their device and use Huawei devices your luck is also out as they will not support either.
BOI says
Device manufacturers regularly update the software and hardware they use. When they do, older operating systems are discontinued, and older software which has become outdated is no longer supported. Apps including ours must stay up to date with updates, so that customers can continue to have access to new and existing features.
Devices supported are Android phones and tablets using Android version 11 or higher and iPhones and iPads using iOS version 15 or above so now would be a good time to go and check if you need to update your device
Mobile Operating System Support Policy
Update your device before 31 March 2024
31 March is a key date for any customer with an operating system on their device that is older than those mentioned below. After this date we will no longer offer support for these operating systems. Importantly, customers will not be able to download a new instance of the Bank of Ireland mobile app again on that device.
Your device may be running on one of the following affected operating systems:
- iOS (Apple) devices using operating systems 14 and lower
- Android devices using operating systems 10 and lower
Why updating is important: If your device is running on one of these older operating systems, and you do not update the device by 31 March, the existing version of the BoI app that you use today may not work. If you delete the app, you will not be able to reinstall it on that device. In other words, your phone or tablet will no longer work for mobile banking. The only fix for this is to update your device before 31 March.
Why is this happening? Device manufacturers regularly update the software and hardware they use. When they do, older operating systems are discontinued, and older software which has become outdated is no longer supported. Apps including ours must stay up to date with updates, so that customers can continue to have access to new and existing features.
Devices and operating systems that we support
We support the following smart devices and operating systems only:
- Android phones and tablets using Android version 11 or higher
Available from the Google Play store - iPhones and iPads using iOS version 15 or above
Available from Apple store
Restrictions
- Windows and Blackberry phones are not supported.
- The app is not available for download from the Huawei app store.
- Biometric login using face or fingerprint cannot be enabled on rooted Android or jailbroken iOS devices, in other words devices where any of the manufacturer’s software restrictions have been removed.
UPDATE 28/8/24 Bank Of Ireland have now said they are extending the date till July 1st if you can’t use phone or tablet you can still access via your web browser or PC with a PSK (Physical Security Key)