Fairphone demand electronics industry needs to start paying living wages

It sounds like a no-brainer: Everyone working a normal job with normal hours should be able to afford food and shelter, regular meals and other basics such as medication and education for themselves and their family. The principle is, in fact, so fundamental that the United Nations recognised it in the 1948 Universal Declaration on Human Rights, confirming that “Everyone who works has the right to just and favourable remuneration ensuring for himself and his family an existence worthy of human dignity”.

Unfortunately, even in some industrialized countries, this vision is still not reality. Current woes around inflation and rising prices are putting additional pressure on the poor, and aggravate existing inequalities. Globally speaking, however, the discrepancy could not be more striking. Especially in countries where most of the extraction, processing and production of our electronics take place, people find themselves working in mines under harsh circumstances, earning less than five dollars a day. People working on the production line spend up to 80 hours per week selling their labour just to survive. They are the hidden workforce behind the products in your hands.

It is therefore time for manufacturers in the electronics industry to start paying workers a living wage – regardless of where they are located. A living wage, mind you, not a “minimum wage”. Ideally, this distinction would not be necessary once legal minimum wages in production countries actually constituted a living wage. All too often, however, they do not. According to statistics by the International Labour Organization (ILO), nearly one in five workers globally earn too little to lift themselves and their families out of extreme poverty. When Fairphone conducted their own research, together with a local NGO in four regions in China in 2020, we found that a living wage would be up to three times the local legal minimum wage.

The impact of low wages can be detrimental, and is reflected in different symptoms and malpractices such as excessive overtime, malnutrition, lower education opportunities for children and, in extreme cases, might even encourage child labour.

The advantages are crystal clear. Checking in with workers who receive a living wage, they report to be more satisfied and happy with their work. A content workforce, in turn, leads to less turnover and lower expenses for training and recruiting while also ensuring stability in the value chain. Higher wages encourage consumption and boost a country’s economic system. Employees who are working excessive overtime, on the other hand, tend to be tired, less efficient, will make more mistakes and have more accidents. Most importantly, however, paying a living wage means treating people as people rather than as “human resources” and to respect their inalienable dignity.

Given these benefits, the price for implementing a living wage in our supply chain is ridiculously low. For Fairphone, it currently amounts to 2 USD per smartphone we sell – less than your average cup of coffee. And scaling and adopting this model is not rocket science, either: For many industries including electronics, researchers, organisations, think tanks, and industry pioneers have already done the legwork, and are sharing their instructions online for free – accounting for the cost of living and other geographical differences per place of production. Fairphone, too, has published a guide on paying living wages, laying out nine steps towards ​​paying product prices that include a living wage. It is high time more companies took leadership in this area. Out of the 17 sustainable development goals that the United Nations have set for 2030, two – SDG 1 on poverty reduction and SDG 8 on inclusive and sustainable growth – can be directly impacted by bridging the gap between minimum wage and living wage.

Yet despite the obvious benefits for employers, hoping that we will get there with voluntary commitments only is utopian. In most countries, even the existence of minimum wages is the result of decades of fierce union and workers’ rights movements that ultimately resulted in mandatory laws. It is time for the European Union to follow suit and to incorporate a true living wage into the upcoming Corporate Sustainability Due Diligence Directive. Over 60 companies and NGOs have already joined our call to ensure this. On the consumer side, Fairphone is currently collecting signatures for a petition to the European Union. The industry needs to realize that the issue goes far beyond their annual balance sheet. Inequality is a threat to global stability. Low wages are a violation of human rights. It is time for manufacturers to accept their responsibility.

Skullcandy SLYR gaming headphones – First Look

Earlier this month Skullcandy launched a trio of value-packed headsets for all skill levels. Offering compatibility across PC, PlayStation, Xbox, Switch and mobile, the all-new SLYR, SLYR Pro and PLYR Multi-Platform Gaming Headsets were purpose built for gamers, delivering rich, detailed sound, crystal-clear communications and all-day comfort.

Today we have the SLYR headphones in for review and we will take a quick tour of the latest headset on offer from the company which is now back in the gaming business. Presented in some nice packaging the new headset is very light and comfortable out of the box with simple controls to use and looks the part for gaming, any questions feel free to ask whilst we test them out. The collection is rolling out now at Skullcandy.com, starting at $59.99 MSRP for SLYR and ranging to $129.99 MSRP for PLYR.

SLYR Multi-Platform Wired Gaming Headset – £59.99 MSRP

  • Skullcandy Supreme Sound – Unique audio-tuning process enables users to maximise the depth and detail of each sound

  • Bi-Directional Mic – Improves voice pickup for enhanced communications

  • Mute & Volume Control – Easy-to-reach, on-board controls enable gamers to quickly mute and adjust volume without gameplay interference

  • Durable, Lightweight Design – Constructed from tough, lightweight materials including head-conforming memory-foam ear cushions wrapped in moisture wicking and breathable material

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Why Merchants Should Outsource Customer Care

Customer care is one of the most important responsibilities for any company. Merchants want to provide the best possible service to their clients, but this responsibility can be challenging to manage. Therefore, many organisations outsource their consumer care functions to third-party providers. These third-party partners offer a variety of benefits, including security, multiple payment options, cross-selling capabilities, and flexible call centre hours. They also help businesses increase their customer loyalty and improve their bottom line.

It’s cheaper than finding new customers

Outsourcing your customer care functions to a third party is one of the best ways to improve the overall customer experience. By hiring an outside service provider, you unlock a global talent pool, industry-specific knowledge, and multilingual skills. It also offers greater flexibility in staffing levels. This leads to improved customer retention, word of mouth recommendations, and repeat business.

Recruiting top talent is not only difficult but costly. While there are numerous ways to hire employees, the process is time-consuming and expensive. This includes paying for job board subscriptions, applicant tracking systems, reference checking, and onboarding. In many cases, this cost can be more than the outsourcing fee.

Oftentimes, outsourced recruiting teams are better equipped to handle the customer care needs of your organization. These teams specialize in recruiting and training agents, ensuring quality and consistency. In-house recruitment teams may not be able to devote enough time to customer care training. Outsourced teams also eliminate employment law and privacy risks. Outsourcing teams will also be able to train employees more effectively.

It improves customer loyalty

When you outsource your customer service, you ensure that you are using trained professionals who are dedicated to your customers’ needs. This is vital for improving customer satisfaction, which leads to increased customer loyalty and overall company success. By using a customer service outsourcing agency, you can take advantage of their expertise and global talent pool. They can handle a variety of tasks, from multilingual support to 24/7 helplines. Outsourcing also allows you to adjust staffing levels as necessary. Customers will appreciate the improved experience and may even recommend your company to their friends.

Customer care outsourcing also exposes your business to state-of-the-art equipment and technology. The latest technologies will help improve customer service, and the multiple channels of contact will trigger a transformation in the growth of your business. Customer service is about more than answering customer queries and bringing in more clients; it also involves gathering valuable data from customers, which can help you improve your products and services.

It frees up your team’s time

Customer care outsourcing can save you money and improve the quality of service you provide. It frees up your internal team to focus on the most critical requirements, while also plugging operational gaps. This extra coverage helps you manage wait times and reduces customer support turnover. Ultimately, outsourcing can free up your team’s time and energy to focus on growth strategies.

If you’re unsure of whether to outsource customer service, it’s important to think about your goal before choosing a provider. Obviously, you’ll want to minimize your employee workload, but it’s also important to consider the savings potential. You can also choose to outsource some of the more complex tasks, such as complaint management and customer win-back services.

The cost of customer service outsourcing will vary depending on how many employees you need, the number of hours they work, and the complexity of the tasks they perform. Typically, an outsourced team will cost between $20 and $40 an hour. You’ll also save money by eliminating the need for premises, equipment, social security contributions, and holiday pay.

It reduces costs

Outsourcing your customer support functions can be a smart move if you’re looking to cut costs. It’s not only a smart way to increase efficiency, but it also allows you to avoid seasonal workforce fluctuations. Customer care outsourcing services are often offered by companies that can provide a full range of solutions to help your business run more efficiently.

The most obvious benefit of outsourcing is the cost reduction. It’s far cheaper than hiring an in-house team. Outsourcing also eliminates the need for training employees. In-house staffing requires a substantial investment in training, which adds to a business’s budget. Another cost benefit of outsourcing is the ability to tap into additional resources.

Customer care outsourcing reduces costs, but it isn’t a magic solution. There are many risks involved, so a company needs to be cautious and follow best practices when choosing a service provider. If done correctly, this service can lower costs and increase service hours. There are a few important aspects to consider, including the technology being leveraged, the skill set required, and the type of contract.

Trade Republic – Europe’s largest savings platform launches in Ireland

Trade Republic, the largest savings platform in Europe, today launches its services in the Republic of Ireland. Residents of Ireland can now use the Trade Republic app or website to jump-start their wealth creation journeys with secure, easy and commission-free access to capital markets. Trade Republic’s core product, ETFs and stock savings plans, will help the Irish to save up for retirement and with lower risk.

In Ireland, the average household currently saves 20 percent of their income, most of which sits idly in bank accounts. On top of that, residents of Ireland are still facing high brokerage fees or are getting offered difficult to understand investment products. Trade Republic has set out to change that.

Since 2015, the company has built a financial offering from scratch with an easy-to-use product everybody can afford, so everyone can start putting their money to work. Trade Republic does not charge its customers any order commission, there is just one euro of external fees to cover clearing and settlement, regardless of the size of the order. Savings plans for stocks and ETFs are offered completely free of charge.

Irish customers have access to a total of over 8,000 Irish, European, Asian and US stocks and 1,100 ETFs, real-time data, price alerts, a wide range of different order types and extended trading hours, from 7:30am to 11:00pm. Savings plans, with which users can automate investing in the stock markets, are available for over 3,600 stocks and ETFs.

“Inflation in the eurozone has risen sharply – this should be a wake-up call for all Europeans,” says Christian Hecker, Co-Founder of Trade Republic. “All Europeans need to have access to capital markets to start fueling long-term investing, participate in economic growth and ultimately save-up for retirement. We built Trade Republic to enable them to do exactly that, and have now opened our doors to a total of seventeen markets, so Europeans everywhere can finally take their personal finances into their own hands.”

With inflation being at almost nine percent in Ireland, there really is no alternative to investing,” says Hugo Suidgeest, Country Manager of Trade Republic in Ireland. “Everyone who leaves their money just sitting in their bank account will lose purchasing power year over year, and the state pension – even if you work until 70 years of age – will probably not be enough to keep up your lifestyle.”

The Trade Republic account can be opened in the app as well as on the desktop in just a few minutes and is possible for adult users who are both fiscally and physically resident in Ireland with a smartphone (with iOS or Android operating system), a European telephone number and a SEPA bank account.

To change the financial system, Trade Republic has built a financial offering from scratch since 2015, with an easy-to-use product everybody can afford. With more than €1.3bn in venture capital investments by Sequoia, Peter Thiel’s Founders Fund or most recently Ontario Teachers’, Trade Republic will continue to strongly invest into further growth, to expand its offering and launch new products to empower all Europeans to create wealth. Trade Republic is combining the security needs of a highly regulated environment such as the financial industry with the flexibility and customer centricity of a high-tech platform. Besides Ireland, Trade Republic is today also expanding its services to Belgium, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Portugal, Slovakia and Slovenia. The company is now present in a total of 17 European countries, reaching 340 million people.

Panasonic Avionics Grows European MRO Footprint with Expansion in Ireland

Panasonic Avionics Corporation (Panasonic Avionics) has today unveiled the significant expansion of its European MRO (maintenance, repair & overhaul) facility in Dundalk, Co. Louth, Ireland.

The MRO center, which first opened in October 2019, has been expanded in size by 500 percent, taking it from 6,000 sq. ft to 23,000 sq. ft. At the same time, Panasonic Avionics has tripled the workforce at the site.

The Dundalk facility is operated by Panasonic Technical Services (PTS), a division of Panasonic Avionics. It provides repairs, line maintenance, spares parts supply, and technical services and training to customers in the EMEA region and is Part 145, TCAA, FAA and UK CAA approved.

PTS expects to induct 1,500 – 2,000 units per month at its Dundalk facility. It will repair the X series and Next IFE systems, and Boeing CSS equipment, as well as being its European distribution center.

Tom Eskola, Vice President and General Manager of Panasonic Technical Services, says: “The expansion of our Dundalk facility will enable our customers in Europe, the Middle East and Africa to benefit from the tailored maintenance solutions which we provide at the high level they have come to expect from Panasonic Technical Services.” 

“Our primary objective is to offer customised maintenance solutions, delivering greater peace of mind to our customers by ensuring guaranteed performance and cost.”

Eskola confirms the demand for maintenance services within the industry adding, “As the aviation industry returns towards pre-pandemic levels, MRO slots are, once again, at a premium.”

Panasonic Avionics’ investment in the Dundalk facility has been supported by the Irish Government through IDA Ireland.

Tánaiste and Minister for Enterprise Trade & Employment Leo Varadkar TD said: “In a significant move for Dundalk and Louth, Panasonic Avionics has tripled its workforce following a major expansion. A pioneer in aircraft communication systems, Panasonic Avionics IFE and satellite Wi-Fi systems are used on thousands of aircraft across the world. The Dundalk facility will provide repair, maintenance and spare parts to Panasonic’s customers in Europe, the Middle East and Africa. Ireland’s status at the heart of Europe, along with our strong talent base, continues to attract global manufacturing and engineering companies to our shores. I wish all the team the best with this expansion.”

Minister of State at the Department of Foreign Affairs Thomas Byrne said “I strongly welcome the decision by Panasonic to double its workforce in Dundalk. This decision represents a significant vote of confidence in the North-East region as a hub for commercial activity and will provide a welcome boost to the local economy. Today, there are over 400,000 more jobs in our economy than there were on the day the Government took up office and that significant increase is thanks to the presence of companies like Panasonic within our economy.”

CEO of IDA Ireland Martin Shanahan said: “The decision by Panasonic Avionics to expand its facility and triple its workforce in Dundalk is terrific news for the North East region.  This MRO facility will strengthen and compliment Panasonic’s existing global and European presence.  IDA Ireland remains committed to winning jobs and investment in regional locations. I wish Panasonic every success with this expansion.”

The expanded Dundalk facility is one of ten PTS locations within Europe. In addition to the Ireland-based repair shop, there are also airport line maintenance stations at Amsterdam, Frankfurt, Lisbon, London Gatwick, London Heathrow, Madrid, Paris Charles de Gaulle, Paris Orly, and Rome Fiumicino.

Panasonic Avionics will be showcasing its European offering at MRO Europe in London from 19th – 20th of October.

Actavo launches new EV Charge Division

Actavo, a leading international infrastructure operations partner, headquartered in Dublin, has launched its first-ever direct-to-consumer offering, Actavo HomeCharge, specialising in the installation of electric vehicle (EV) chargers in homes. The new service is available to customers nationwide and leverages Actavo’s over 40 years of experience in managing In-Home installations for leading brands, as well as its expertise in installing EV charge points in Ireland and the UK.

All of the chargers offered by the company are smart EV chargers, which allow consumers to manage their car charging from a mobile app and avail of the best tariffs. In addition, all of the EV chargers in the Actavo HomeCharge product range qualify for the Sustainable Energy Authority of Ireland (SEAI) grant of up to €600 for home charging units, which is available to homeowners regardless of whether they currently own an electric car.

Actavo’s In-Home team of over 500 service engineers, customer service staff, and technicians, currently carries out over 40,000 home visits per month under household brands such as Sky, SIRO, Virgin Media, and Prepay Power.  In a new departure, under the Actavo HomeCharge brand, a nationwide team of highly experienced electricians is being deployed to roll out this new service directly to consumers across the country.

Brian Kelly, CEO of Actavo said: “Actavo is delighted to launch its new EV Charge division, HomeCharge. This is an exciting opportunity for the company in the rapidly growing market for Electric Vehicle chargers. We will be leveraging the talent and expertise of one of the country’s largest and most experienced in-home installation teams, in our first-ever direct-to-consumer offering.

As electric vehicles become more and more ubiquitous, the demand for the installation of smart EV chargers in the home will increase at a fast pace in the coming years. We believe this offering will benefit consumers as it provides a fast, reliable, nationwide service from an expert team and it also speaks to Actavo’s commitment to operate sustainably, as we increase our focus on sustainable practices and services.”

According to the Central Statistics Office, In the first seven months of 2022, 21% of all new cars licensed for the first time were electric or plug-in hybrid electric vehicles compared with 14% in the same period in 2021.

Actavo HomeCharge will facilitate the installation of a wide range of EV chargers, compatible with all major electric car brands.

Amazon processing centre officially opens in Dublin

The Amazon fulfilment centre in Dublin received a visit today from Leo Varadkar TD, Tánaiste and Minister for Enterprise, Trade and Employment, for a behind-the-scenes tour of the new facility.

The Tánaiste also unveiled a plaque to mark the opening of the new 630,000 square foot fulfilment centre.

During his visit, the Tánaiste who was accompanied by Emer Higgins TD, toured the fulfilment centre in Baldonnell Business Park, met with some of the team working at the site and followed the journey of a parcel to see first-hand what happens when a customer clicks ‘buy’ on the Amazon website.

The Dublin centre, which opened in August, is Amazon’s first fulfilment centre in Ireland. It provides faster delivery for customers across the country, including one-day delivery on hundreds of thousands of items.

The centre has created 500 new jobs across a wide range of roles, including engineers, HR and IT professionals through to health & safety and finance specialists and operations managers as well as employees who perform the crucial role of picking, packing and shipping customer orders.

Amazon Dublin Warehouse Ireland

The fulfilment centre tour, led by General Manager Darragh Kelly, also provided the Tánaiste with an insight into the many career development programmes and opportunities for employees at Amazon, including the Amazon Career Choice programme.

Amazon Career Choice is an innovative programme which pre-pays 95% of tuition for courses in high-demand fields, up to €12,000 over four years, regardless of whether the skills are relevant to a career at Amazon.

 Tánaiste Leo Varadkar said: “The opening of Amazon’s first fulfilment centre in Ireland has created 500 new jobs, and is a really important investment in our country. There are jobs available at all level including many high-skilled jobs in engineering and IT among others. This investment indicates a strong commitment to Ireland by Amazon. It was great to meet the enthusiastic team in person and to see at first-hand how orders are fulfilled for customers across the country.”

 Amazon Dublin fulfilment centre General Manager Darragh Kelly said: “It was great to welcome Tánaiste Leo Varadkar for a tour of our new fulfilment centre in Dublin. It was a pleasure to introduce him to our fantastic team who process orders for customers in Ireland. I hope the Tánaiste enjoyed his visit and I look forward to welcoming him back to our fulfilment centre in the future.”

Amazon also provides opportunities to improve existing skills or learn new ones through internal career progression opportunities such as cross-training, transferring to a different department and promotion into a managerial role.

Amazon provides competitive pay, excellent benefits and a modern, safe and engaging work environment for its employees. Amazon pays all full-time, part-time, temporary, and seasonal employees in Ireland a minimum of €13.50 per hour. Employees are also offered a comprehensive benefits package including private medical insurance, life assurance, income protection and an employee discount as well as a company pension plan.

The team at Amazon’s new Dublin fulfilment centre marked the site’s opening by donating €20,000 to four Irish family support charities.

Donations of €5,000 were made to Cliona’s Foundation, Jack and Jill Children’s Foundation, LauraLynn Children’s Hospice and Barretstown by the charity committee at the new Amazon fulfilment centre as part of the company’s community support programme.

Anyone can find out more about what it’s like to work at an Amazon fulfilment centre by signing up for a tour at amazonfctours.com.

Pioneer DJ is providing workshops for people of colour across the UK, giving participants a unique chance to learn new skills and progress their music career

Pioneer DJ, a world-class manufacturer of DJ equipment, is inviting people of colour to its upcoming series of workshops. Throughout the month of October, people of colour that haven’t DJ’d before will have the chance to learn new skills and gain insight into effective ways to pursue a career in music at the in-person workshops in the UK.

Workshop topics include: An Introduction to DJing, An Introduction to Scratching, and an Introduction to Production. Participants will learn to use Pioneer DJ equipment under the guidance of DJ schools, Pioneer DJ staff and product experts, and international artists including Genius Elijah, Cutmaster Swift, A.G. and more. Promising participants could have the chance to be sponsored by Pioneer DJ through a local DJ school course and beyond.

The first workshop will take place on 17th October 2022 at On The Rise DJ Academy in London, with more scheduled throughout the month in both London and Manchester. Check out all the dates, times, and locations for the workshops and sign up here.

Special thanks go to the incredible partners for supporting this celebratory moment and facilitating workshops and training: Make Me A DJ, On The Rise, BOXPARK Wembley, Macarena Club Barcelona and Het Leienpaleis. For more information, head to www.pioneerdj.com.

PR GURU Plots New Path To Success With Business Reinvention

Experienced public relations professional, Chris Widocks, is looking to write a new chapter of success by reinventing his media and publicity agency.

WWoW PR (Widocks’ Words of Wisdom) offers high levels of expertise – from press release generation and crafted copywriting to photography, video, social media and crisis management.

Chris, a former UK PR Manager of the Year, emphasised: “It’s been over 30 years in the making and I’m proud of what’s been achieved so far. WWoW PR is not designed to take over the world but to simply make a positive difference to the people I work with.

“For the last 18 months I’ve been running global PR and content for one of my main clients but this is reaching a natural and amicable conclusion. This now gives me the freedom and flexibility to reinvent the business and take it in a slightly new direction and back to its original roots.”

The agency is built on a strong IT and comms technology pedigree as well as many other diverse industry sectors.

Chris Widocks

“My skills were first honed in the national and regional press as well as TV and radio before I moved into PR and commercial writing 20 years ago. A lot has changed since I began my career on a typewriter in Warrington, often filing breaking news via the old red telephone boxes – long before the internet, social media and mobile phones. Technology and the way people consume news continues to evolve.”

He concluded: “In these tough economic times PR offers a cost effective way of targeting and communicating to existing and potential new customers across multiple channels.

“I pride myself on the highest standards of professionalism – combining journalistic integrity and pedigree with astute commercial acumen. Bespoke relationships, based on true words of wisdom.”

To find out more visit www.wwowpr.com