The world of business is rapidly changing, and with the Covid-19 pandemic, the continued uncertainty of business exchange has added pressure to adapt. Innovation has led the way in helping business owners, as well as the customer, to remain involved in product and service transactions. But, with so much engagement now digital, have you and your business been able to adjust quickly enough?

 As any web designer will tell you, your customer’s online experience can make or break the relationship. Though you may not be aware of the perception others have of your work online, too often the impression left on potential clients or customers is enough for them to make a decision. The online presentation of your offering will give them enough information to either contact you or to find someone else who seems more qualified to provide the product or service. Impressions are everything – and finely controlled by the quality of a web designer. 

What is a web designer?

From coding, web page creation, the designing layout of the site, as well as web updates, web designers cover a broad role in the digital world. Hiring someone who understands the look and ultimately, the desired customer experience through the web interface, a web designer is one of the most important roles in your business. An overwhelming number of businesses do not have direct interaction with their consumer. And with the introduction of eCommerce platforms, the customer’s total journey with your company can now be totally digitized. This holds many implications for how seriously you need to consider your overall online presence.

There are many eCommerce platforms available, many of which are now accessible for small businesses and even private retailers. Even though platforms, like Shopify, are open-source and available with many various pricing options for different sized businesses, time constraints and a lack of experience do not always allow for these services to be done in-house. An excellent option in these cases is to outsource a Shopify development agency to provide this specialist service. You could then provide a complete service to your customers, without wasting valuable time trying to do it yourself. 

Should you hire a consultant?

A web design agency can offer advanced services which may interest you, helping you explore your brand image and online design feel. You could also look into various other digital marketing strategies during your consulting with a web design team, making your content more accessible and available to potential customers.

Consulting a web development company can help you transform your customer’s end-to-end online journey, making you aware of potential weak points that are impacting the success of marketing campaigns and new products or services on offer. Crucial consideration business owners often overlook, for example, the development of a sleek and consistent look across all consumer devices.

 We cannot ignore that of all more than 30 trillion web visits globally in 2020, more than 70% of users are browsing from their tablet or mobile phones. Therefore, the business owner who does not provide a responsive design is ignoring a huge market in their customer base.  If one does not recognise how the web-user landscape has changed over the most recent years, the missed business opportunities, client relations, and consumer buy-in could unknowingly become costly.

More to web design than you may think

However, web design should be more than just responsive to the trends. How unique is the graphic design in your online customer interface? Let us take a look at how important this component of your web design is. The visual representation and illustration of your content communicate a tremendous amount about the values of your business, your professionalism, and your attention to detail.


Upon visiting your website, customers will be more sensitive to the look and feel of your pages. Exploring more of your offerings, they will be impacted by the intuitive operations of your site. Even though the customer may not be immediately turned on or off by your web pages, the subtle impressions they form will shape how much they believe in the work that you do.


The wider study of how we purchase goods and services is known as marketing or consumer psychology and it will be worth doing deeper research into how the consumer experience can be designed in such a way that it influences your consumer’s behavior to buy into your work. In a growing digital world, the user experience is your job to thrill. And with great hope that you better understand the importance of web design, you will be able to see much greater results from your investment. Only by seeing its overall value can you fully believe in its worth – to you, and your next customer.

By Jim O Brien/CEO

CEO and expert in transport and Mobile tech. A fan 20 years, mobile consultant, Nokia Mobile expert, Former Nokia/Microsoft VIP,Multiple forum tech supporter with worldwide top ranking,Working in the background on mobile technology, Weekly radio show, Featured on the RTE consumer show, Cavan TV and on TRT WORLD. Award winning Technology reviewer and blogger. Security and logisitcs Professional.

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