Tag: #work

AI is making cybercrime faster, not smarter. Irish organisations should tighten access and oversight.

ESET Ireland has warned that the growing use of AI coding assistants by criminals is changing the pace of cyberattacks, making it easier to automate work that previously required more time, skills and manpower.
The warning follows public reporting this week describing a case in which an attacker used an AI chatbot to support cyberattacks on government systems, including identifying weaknesses and speeding up scripting and automation.
George Foley, spokesperson for ESET Ireland, said the headline detail is not the country involved, but the method.
“This is what’s changing. The grunt work is getting easier to industrialise. If a criminal can use an AI tool to move faster, iterate faster and automate more, the gap between ‘trying it’ and ‘doing damage’ gets smaller,” he said.
Foley said organisations should not treat this as an “AI panic” story.
“AI doesn’t magically break into networks. The usual doors still matter, weak passwords, excessive access, unpatched systems, people clicking what they shouldn’t. AI just helps attackers work through those opportunities at speed.”
ESET Research has previously reported on PromptLock, a ransomware variant that uses generative AI as part of its execution flow, as an example of how the misuse of AI is already moving from theory into practice.
Foley said the shift lands at a time when more Irish organisations are being pushed towards board-level accountability for cybersecurity under the EU’s NIS2 direction of travel, regardless of sector.
“The organisations that will cope best are the ones that have basics nailed down and ownership nailed down. Who can access what. Who approves changes. Who gets alerted when data starts moving in ways it shouldn’t. And who runs the response when something goes wrong.”
He said the priorities for most organisations are straightforward: tighten identity and access; reduce admin privileges; patch known weaknesses quickly; monitor for unusual data movement; and make sure staff know what modern phishing and social engineering looks like in 2026.
For more information visit www.eset.com/ie/

The World of Work in 2026 – How Technology, Talent and Trust Will Redefine the Workplace

2026 will see businesses doubling down their focus on their people. As not only their biggest asset, but also one of their greatest investments – companies are ensuring that their teams are being offered the wellbeing, training, development and new technology-driven learning opportunities that they need to thrive.

With companies increasingly prioritising their employees, they are also recognising that productivity and engagement are driven by how, when, and with whom they collaborate rather than solely where they work.

Organisations of all sizes are embracing flexible and hybrid working models to attract and retain  the best talent. Recent technological advancements will further accelerate this shift, enabling smarter collaboration and more dynamic ways of working as businesses invest in data-driven workplace design and AI-powered personalised experiences. Increasingly, career pathways will be defined by skills rather than traditional degrees, and personalised human-AI collaboration will become an increasingly valuable skill for business success.

In 2026, the attention will now turn from where work happens to focus on a company’s profitability, productivity and the wellbeing of their teams. Businesses will invest in flexible workspace memberships, allowing employees to work closer to home where they will be most productive, avoiding costly, unnecessary commutes. For most, this will mean working from suburban commuter hubs, small towns or emerging 15-minute cities, with work becoming more local, more personal and more intelligent than ever before.

Below, International Workplace Group, the world’s largest platform for work with brands including Spaces and Regus,reveals the top 10 trends that are set to shape global working in 2026.

 

The Rise of AI: Your Work Co-Pilot

In 2026, hybrid teams will more regularly integrate AI copilots into their daily operations. These systems will significantly reduce the need for simple tasks such as admin, knowledge retrieval, and scheduling. Employees will find themselves with more time for creative work, able to tackle complex problem-solving tasks, and develop meaningful relationships. Moreover, this transformation will enable individuals to better manage their work-life balance, ultimately leading to increased productivity and job satisfaction.

This shift is being accelerated by a new wave of intergenerational collaboration. Research from IWG reveals that 62% of Gen Z employees are already coaching older colleagues on how to use AI to boost productivity and efficiency. In turn, 77% of Directors and Senior Directors have said this has boosted productivity levels, while 80% said it unlocked new business opportunities (1). Capitalising on this trend, employers will increasingly use AI and workplace analytics to create “personalised hybrid plans” for each employee, including optimised schedules, ideal collaboration days, and preferred office or coworking locations.

 

Return-to-Several-Offices

Companies of all sizes are moving away from loosely defined hybrid policies, to more structured, multi-location models with teams increasingly empowered to work from more convenient places closer to home. Rather than insisting on a “Return to the Office, it’s a case of a “Return to Several Offices”.

Microsoft recently announced that by 2026 many of its U.S. employees will need to be in their closest Microsoft office at least three days per week while many corporates are empowering their teams to work from a network of coworking or flexible workspace locations.

 

Micro-Certifications as Currency

Hybrid workers will stack “micro-certifications” (bite-sized, skill-focused credentials) instead of relying on traditional degrees or annual performance reviews. Employers will support this by funding on-demand learning platforms, creating more agile talent pools. This trend will change internal mobility, with skills becoming more portable and accessible.

 

Reversing The Quiet Crack

Unlike “quiet quitting”, where employees deliberately do the bare minimum, “quiet cracking” describes something subtler: employees who are still performing, but feel mentally and emotionally checked out resulting in burnout, stalled progression, and a lack of purpose.

With 57% of workers saying they’re more likely to disengage when they feel undervalued or micromanaged, companies will put more emphasis on employee wellbeing and flexible work options, to remain competitive and keep people engaged (2). As wellbeing becomes a bigger focus, companies are also expected to move past traditional perks and start using new “well-tech” tools – like stress-tracking wearables, AI mental health reminders, and wellness challenges that gamify healthy habits and make them more engaging.

 

Fractional C-Suite and Executive Talent

As they navigate economic uncertainty, more companies are turning to fractional executives, opting for part-time or contract-based C-suite talent who bring in laser-focused expertise without the cost of full-time appointments.

With nine in 10 (87%) CEOs and CFOs concerned about the impact of ongoing macroeconomic instability and two thirds (67%) already reducing operating costs, businesses are looking for smarter leadership models (3). This flexibility allows companies to secure world-class strategic insight when needed, while enabling experienced professionals to work across multiple organisations.

 

Building 15-Minute Cities from the Ground Up

The 15-minute city concept, where everything from work to leisure is accessible within a short walk or cycle is entering a new phase in 2026. Until recently, this has mainly been a story of adaptation: retrofitting existing neighbourhoods to bring work, living, and recreation closer together. In the year ahead, 15-minute cities will be taking an entirely new form, they will be built  from the ground up, designed to encourage connectivity, sustainability and community.

One standout example is The Ellinikon in Athens, one of Europe’s largest urban regeneration projects, built on the site of the former airport with over $8 billion in funding. Similarly, in the US, The Point in Utah is transforming the site of the former state prison into a model community designed around 15-minute city principles.

Hybrid work is making these urban ecosystems viable, as professionals choose to live and work locally while businesses decentralise their footprints to be closer to where people actually are – saving up to $30,332 a year thanks to the reduced need for lengthy commutes (4).

 

The Local Loyalty Effect

Hybrid work will foster a renewed connection to local communities. Companies may encourage employees to integrate volunteerism, local partnerships, or skill-sharing into their workweek, strengthening employer brands while supporting civic engagement, in the communities where employees live and work.

 

The Hospitality-Infused Office

The workplace will increasingly look and feel like boutique hotels. In 2026, expect concierge-style services, curated food and beverage options, and sensory design that mirrors boutique hotels. Take IWG’s latest partnership with YOO – blending design-led hospitality expertise with IWG’s flexible workspace network, these spaces will fuse work, socialising, and wellbeing together, transforming the office into a lifestyle experience.

 

Rising Day Office Demand

Day offices are set to become a key part of the landscape, providing a professional and productive office space whenever and wherever it is needed. Whether employees are seeking quiet, focus rooms or collaboration spaces for ad-hoc team days, these “on-demand” options eliminate the need for long-term commitments while offering all the amenities of a traditional office.

With wellbeing firmly on the agenda, features such as natural light and on-site wellness amenities will differentiate day offices, helping employees work efficiently, flexibly, and with purpose.

 

The New Workforce Demographic: Why Business Leaders Need to Know What Gen Z Wants at Work

Gen Z is entering the workforce with clear expectations that go beyond pay: they prioritise wellness, mental health, flexible hours and meaningful work that aligns with their core values.

With an aging global population, rising retirements and widening talent gaps, it is critical that business leaders understand and react to these changing priorities in order to stay competitive.

Companies that embrace flexibility, autonomy, and meaningful work will attract and retain the next generation of leaders – those that don’t, risk falling behind.

Mark Dixon, Founder and CEO of IWG, comments:

“Continuous improvements in technology including AI and new approaches to training and development will be significant drivers of productivity, engagement, and loyalty, enabling companies to create a  future-ready workforce and working environment that propels business growth.

We will continue to see a fundamental shift in the geography of work with the centre of gravity moving towards local communities. The remarkable advances in cloud technology and video conferencing software – both vital to enabling effective hybrid working – mean workers no longer need to travel long distances on a daily basis. Innovations in technology will continue to advance in years to come and will radically underline and fuel the flexibility of location.

The rising demand for more localised working has led to the majority of our new IWG centres opening in the heart of local communities, suburbs and rural areas, enabling many people around the world to say farewell to long daily commutes.”

 

(1) Research by IWG in collaboration with Mortar, sampling 1007 UK office workers in June 2025.

(2) Research by IWG in collaboration with Censuswide, sampling 1,005  Office full time/hybrid workers in June 2024

(3) Research by IWG in collaboration with Censuswide, sampling CEOs and CFOs (50/50 split) working at companies that operate a flexible working model in the USA and UK in May 2025.

(4) IWG Hybrid Working Report in collaboration with Arup, June 2025

Hidden Hearing Introduces Oticon Zeal

Groundbreaking new hearing device delivers exceptional sound quality, always-on AI sound processing and full modern connectivity, with a virtually unseen design

It addresses the overlooked consequences of hearing loss in the workplace and beyond

Hidden Hearing, Ireland’s leading provider of hearing healthcare, has announced the arrival of a breakthrough in hearing technology with the launch of Oticon Zeal. This next-generation hearing device combines exceptional sound quality, always-on AI sound processing and full modern connectivity in a remarkably discreet form.

Not everyone sees themselves in traditional hearing aids and with that in mind Oticon designed something different, discreet, elegant and effortless.It looks and feels more like the earbuds that many people already wear. It’s an exceptional hearing aid without the compromise or stigma of conventional designs.

With Zeal, seeing is believing. It’s the hearing aid for people who never thought they’d wear one. It delivers intelligent, high-performance hearing with seamless connectivity to today’s digital world, while remaining virtually invisible in use.

For many people, particularly those in fast-paced and demanding roles, hearing loss becomes a silent challenge. Missed information in meetings, increased listening effort and end-of-day fatigue can all affect performance long before someone realises hearing is the root cause. Despite this, most people delay seeking help for seven to ten years, often due to concerns about visibility, stigma and the belief that they must compromise on either discretion or performance.

“We regularly meet people who are coping rather than thriving at work,” said Dolores Madden, Marketing Director for Hidden Hearing. “They are working harder just to keep up, without realising how much untreated hearing loss is impacting their focus, confidence and energy. By launching this premium product in our clinics, we’re offering a solution that supports people in their working and social lives without drawing attention or requiring compromise.”

In the modern workplace, clear communication is critical. Untreated hearing loss can quietly undermine productivity, collaboration and confidence, particularly in meetings, open-plan offices and hybrid working environments. Supporting clearer hearing can reduce mental strain and help people stay engaged, effective and confident throughout the day.

“I see patients with hearing loss that is often left untreated due to perceived stigma around it,” said Dr Clodagh Gallagher, Medical Advisor for Hidden Hearing. “They also experience mental fatigue, frustration and a drop in confidence at work as a result. When you have clear hearing, it supports better decision-making, stronger communication and overall performance.”

This new innovation addresses the often unseen impact of untreated hearing loss on people’s professional performance, confidence and everyday wellbeing.

A significant barrier to early treatment is the belief that people must choose between discretion and performance. Many delay addressing hearing loss because they don’t want a visible device to define them professionally or socially.

Stigma remains one of the most powerful reasons people put off seeking help. Hearing loss affects people of all ages, yet outdated perceptions continue to hold many back.

“One of the most damaging myths around hearing loss is that it’s something to hide or ignore,” added Dr Gallagher. “The longer people wait, the more impact it can have on their personal and professional lives. Discreet, modern solutions like this help remove that stigma and encourage people to take action earlier.”

Oticon Zeal is designed to fit effortlessly into everyday life, offering a personalised hearing solution for people who want to stay active, social and fully engaged. Whether in quiet moments, busy social settings, at work, enjoying sport or listening to music, it adapts naturally to different environments while maintaining exceptional sound quality and connectivity.

With state-of-the-art innovations like Oticon Zeal now available in Hidden Hearing clinics nationwide, the organisation continues its commitment to helping people hear clearly, perform confidently and stay fully connected to their work and lives without

Using Telegram for Work and File Sharing: What You Need to Know

Work chat has quietly become the place where real work happens. Research from Microsoft WorkLab points to rising chat activity outside standard hours, which matches what many teams already feel in practice. Telegram with its abundant features and paid channels can help, but only if you build a few sensible habits around it, especially when it becomes a place where files are stored and passed around like a shared drive.

When a proxy layer helps your work chat stay steady

In day-to-day work, the biggest frustration with any messaging tool is not features but reliability. A message that sends late, a file upload that stalls, or a call that drops can break momentum and leave people guessing. It is in this context where a proxy layer can matter, especially when staff move between office Wi-Fi, home broadband, mobile data, and guest networks.

In Telegram settings, this idea is packaged as Telegram Proxy support. You can set the app to use a special type of proxy, like a SOCKS5 or MTProto, after which, all the app’s traffic will go through it. For work, this means simple wins: fewer messages that fail to send, fewer files that stop uploading halfway, and less time doing the same task over again.

The phrase “proxy solutions” covers a wide range, from a shared company-managed server to a trusted provider. The best setups are boring in the right way: stable uptime, predictable speed, and clear access controls.

So, when people talk about using proxies for Telegram, it is easy to focus on the technical steps and forget the work impact. The goal is not complexity but the smoother messaging and steadier file sharing, especially when the chat thread is acting like the hand-off point for documents and deliverables. 

Why Telegram often becomes a lightweight file hub

Once a team starts relying on Telegram for work, file sharing tends to grow naturally. A link and a short message often beat a long email, and the context stays attached to the document. Telegram also supports sending many file types and keeping them accessible across devices, which makes it tempting to treat chats as a “good enough” shared space for day-to-day assets.

A key practical limit to know is file size. Telegram’s FAQ states that you can send and receive files “up to 2 GB in size each.” For many teams, that covers slide decks, design exports, short videos, and large PDFs without needing a separate transfer tool. But the bigger challenge is organisation. If you do not build a simple naming and storage habit, files become hard to find later, especially when projects run for weeks.

The table below captures a few numbers that explain why chat and file sharing are blending together in modern work.

The table is created by us, specifically, for this article. 

Data sources: Pew Research, Microsoft 1, Microsoft 2

Guardrails that make Telegram safer and easier to manage at work

If Telegram is part of your work stack, the question is not whether it can handle daily collaboration. It is whether your team can keep it clean, searchable, and low-risk as usage grows. That starts with understanding how conversations behave across devices. Telegram supports cloud-based chats that sync widely, while Secret Chats are designed differently. Telegram’s own Support Force documentation explains that:

  • Cloud Chats can be accessed across devices 
  • Secret Chats are device-specific and use end-to-end encryption, which is why they do not sync in the same way

Focus on people and process, not just settings. Many security issues come down to rushed sharing, wrong recipients, or weak account habits. Verizon’s 2025 DBIR executive summary puts it plainly: “the involvement of the human element in breaches remained roughly the same as last year, hovering around 60%.” The same summary notes that the share of breaches involving a third party doubled from 15% to 30%, which is a reminder that partners and external collaborators can add risk if access is loose.

In day-to-day terms, guardrails look like simple choices, such as:

  • turning on strong account protection 
  • keeping work groups permissioned 
  • limiting who can add members 
  • using consistent conventions so files are easier to locate later

When Telegram becomes a file lane, it helps to treat key threads as shared workspaces, with clear ownership and a habit of pinning or summarising the latest version of important documents.

Designing Work Rituals That Make You Actually Want to Sit Down and Start

Most people do not struggle with the work itself. They struggle with the moment before the work starts. That small transition from wandering mind to focused action can feel like the heaviest lift of the entire day. This is where personalized work rituals come in. These small intentional sequences turn the act of beginning into something you look forward to instead of something you dread. For some programmers, even playful practices like those inspired by a vibe coding masterclass have become ways of transforming an ordinary workflow into a mini-ceremony that signals creativity and focus. Rituals like these do not just prepare your tools. They prepare your mood.

Everyone has rituals already, even if they are not consciously designed. The coffee you always pour before opening your laptop, the playlist you use to block out noise, or the way you straighten your desk before diving into a task all create sensory and emotional cues. When you start shaping these cues intentionally, you begin crafting an experience that gently leads you into a productive mindset. This shift makes starting feel less like a chore and more like a moment of ease.

The real magic of work rituals is how they anchor your attention. They tell your brain what is coming next. When the same sequence repeats day after day, your mind learns to associate it with readiness, making it easier to bypass procrastination and step into flow more reliably.

Why Rituals Make Work Feel Different

Rituals work because they influence your mental state before you even think about the task ahead. They create anticipation, stability, and familiarity. These small repetitive actions help reduce internal friction and give your brain something predictable to latch onto.

Much like athletes warm up, creative and knowledge workers can use rituals to activate a specific mode of thinking. The ritual becomes the spark that shifts you from unfocused to engaged. Instead of forcing self-discipline, you let the ritual guide you gently into the right headspace.

Rituals also offer emotional grounding. When your day feels chaotic, a routine startup sequence brings a sense of control. This sense of control reduces anxiety and creates a psychological runway from which deeper work can lift off.

Using Atmosphere to Set the Mood

Physical and digital environments play a major role in shaping how your brain behaves when you work. A deliberate atmosphere can turn the start of a work session into something enjoyable.

Simple cues have a surprisingly strong effect:
A specific lamp that only gets turned on during work
A scent that becomes tied to focus
A curated playlist that signals the beginning of a session
A warm beverage made exactly the same way each time

Developers who lean into vibe-oriented workflows understand this deeply. By pairing ambient lighting, music, and focused coding rituals, they create pockets of atmosphere where work feels more like immersive play. Even one or two atmospheric cues can change how willing you are to sit down and begin.

Micro Rituals That Make Starting Easier

A work ritual does not need to be elaborate. In fact, the most effective ones are small. They fit smoothly into your routine without adding stress or complexity.

Here are a few simple ideas:
Open your notes and write one line about what you plan to do
Take a slow breath before touching the keyboard or pen
Clear one small object from your workspace
Stretch briefly to reduce fidget energy
Sip something warm before reading your first task

These cues tell your brain, “We are shifting gears now.” Over time, the association becomes automatic.

The Psychology Behind Personal Rituals

Humans respond strongly to patterns. When an action is repeated consistently, your brain creates a mental shortcut that links the behavior with a specific state of mind. This is part of why rituals feel comforting.

Rituals also reduce decision fatigue. When you know exactly how your work session begins, you eliminate the mental scramble of wondering what to do first. That alone can lessen procrastination significantly.

There is also a motivation component. A good ritual feels rewarding on its own, even before the work begins. This positive emotional bump can make starting feel pleasant instead of overwhelming.

Research from the American Psychological Association highlights how routine can stabilize mental focus, while insights from Harvard Business Review explain how intentional transitions improve work performance. Combining both ideas, rituals become a bridge between intention and action.

Turning Rituals Into Personal Expression

A work ritual is not just functional. It is personal. You can shape it to match your mood, personality, aesthetics, and creative style.

Some people prefer rituals grounded in calm and simplicity. Others thrive on energy and stimulation. Some enjoy elements of play or humor. There is no correct formula. You are crafting something that feels like you.

This is why rituals that emerge organically from community trends, such as vibe influenced coding routines, resonate so strongly. They merge personality with productivity. They make work feel like an extension of identity rather than an obligation.

Rituals as Anchors in Remote and Hybrid Work

When work happens in varied environments, rituals become even more valuable. They give structure when the external world feels inconsistent. At home, a ritual might help distinguish work time from relaxation time. In a coworking space, it might help reclaim a sense of ownership over a shared environment.

You can even design portable rituals:
A certain pair of headphones
A small object you carry that marks the beginning of focus
A digital wallpaper that evokes calm
A short breathing exercise before logging into meetings

These rituals help you create psychological continuity no matter where you work.

Avoiding Ritual Overload

The goal is to lower friction, not add complexity. A ritual that is too long or too elaborate becomes another task you feel obligated to complete. It should feel natural, light, and easy. If it becomes a burden, simplify it.

Stick to one or two actions that reliably spark focus. Let the ritual evolve gently over time.

Letting Rituals Grow With You

Work rituals are not meant to be static. As your projects, routines, and interests change, your rituals should adapt. Pay attention to what helps you begin with ease and what no longer feels meaningful.

A healthy ritual grows with your life rather than anchoring you to a past version of yourself.

Conclusion: Make Starting Feel Good, Not Hard

When you design a work ritual that feels enjoyable, starting becomes the easiest part of your day. Whether you light a candle, press play on a familiar soundtrack, set the stage like programmers inspired by atmospheric workflows, or create a small sequence that exists purely to delight yourself, you are building a doorway into focus.

You deserve a beginning that feels good. Rituals are how you create it.

 

Twelve South Curve Mini Review

Universally compatible with iPad, tablets and e-readers, the Twelve South Curve Mini raises devices up to 6 inches for optimal viewing comfort and usability, whether streaming a show at home, working in a cafe, or having a second screen at hnad at your desk, conference calling or sketching, the precision hinges ensure a smooth transition to any desired angle. The hinges are strong and will not move to where you set them at.

Easily adjustable in both portrait and landscape modes, the stable slip-resistant base and silicone padding ensure sturdiness and prevent scratches.

The Curve Mini is made of anodised aluminium weighs just 0.24kg and folds completely flat so it can slip into the included travel sleeve for easy portability which can be tough to remove at first but will loosen up over time. It’s the perfect travel companion for creatives, remote workers or those who use their tablet for gaming and entertainment. Also this can hold laptops which I actually tested it with or you could use a foldable phone too and will have no issues with either.

In addition to its functionality, it also makes a stylish accessory. Available in three different matte colours: dune, slate and coastal blue to complement Twelve South’s Curve Nano Qi2-compatible smartphone stand.

Available now for £49.99 from Twelve South UK.

See our Twelve South Reviews

Video Review

PMI National Project Awards, in association with PwC, celebrate Lidl for first net zero energy supermarket

The Ireland Chapter of the Project Management Institute (PMI) announces the winners of this year’s PMI National Project Awards, in association with PwC. Among the winners was Lidl for its first net zero energy supermarket in Ireland.

The annual awards recognise the contribution and excellence of project management in Ireland, showcasing the best innovation and talent in the profession. This year, 10 awards were presented at the black-tie event hosted at PwC’s Dublin office on Thursday 6 November.

From a workforce management transformation project in the retail sector to a telehealth programme, the event celebrated a variety of projects across numerous industries and demonstrates the growing influence and success of project management in Ireland.

Lidl was celebrated in the special “Future of Work Excellence” category for Ireland’s first net zero energy supermarket. Based in Maynooth, the store is net zero in both operational and embodied carbon. Furthermore, the supermarket’s design promotes wellbeing and productivity among employees by incorporating natural light, landscaped surroundings and low noise systems. Electric vehicle chargers, bike racks, and e-bike stations have also been installed to promote sustainable commuting.

Other organisations that were successful on the night included Primark, ESB and the HSE. Individuals were also celebrated, including three under-35 changemakers. These were Rachel Bothwell of GP Practice Ally, Sainath Vasantha of Deloitte, and David Garry of KSN Project Management.

The full list of winners for 2025, chosen by an independent judging panel*, can be found below.

  • PMO of the Year – National Broadband Ireland.
  • Project Professional of the Year – Niamh McAuliffe, NMA Consulting Ltd.
  • Private Sector Project of the Year – Primark: Workforce management transformation “myTime”.
  • Public Sector Project of the Year – ESB: PI Vision: Unlocking data, empowering decisions, transforming ESB.
  • Project Management for Social Good – AquaB Nanobubble Innovations Ltd: Nanobubble technology lifecycle project.
  • Under-35 Changemakers of the Year – Rachel Bothwell (GP Practice Ally), David Garry (KSN Project Management), and Sainath Vasantha (Deloitte).
  • eHealth Project of the Year – HSE: Community and primary care telehealth programme.
  • Special category: “Future of Work Excellence” – Lidl Ireland and Northern Ireland: Lidl Zero Maynooth Store.
  • Special category: “2025 awards submission most compliant with the 17 x UN Sustainable Development Goals (SDGs)” – AquaB Nanobubble Innovations Ltd: Nanobubble technology lifecycle project.
  • Ireland Chapter of the PMI Volunteer of the Year – Mariana Zanivan.

Speaking about the awards, Peter Glynne, President of the Ireland Chapter of the PMI, said: “The project profession in Ireland seems to go from strength to strength every year. This year was no different, with the quality and creativity of projects pushing the boundaries in terms of ambition and innovation. Not only that but these initiatives and individuals are driving real impact both within organisations and for society as a whole.”

John Dwyer, Partner in PwC Ireland, added: “As the landscape of business and work continues to evolve, project professionals are at the forefront, driving innovation and technology-led transformation across Irish and international organisations to prepare for the future. Both the Ireland Chapter of the PMI and PwC are deeply committed to the transformation agenda, and we at PwC are delighted to again be the headline sponsor of the Awards this year and support two specific awards – the Future of Work Excellence Award and the eHealth Project of the Year. This sponsorship highlights our dedication to advancing project management through a complex and fast-changing environment with resilience and optimism, to ensure that we are fit for the future. We commend each and every one of the finalists and a huge congratulations to the winners.”

Why Businesses In Ireland Are Increasingly Investing In IT Support Services

In the modern business landscape, technology is no longer just a support function—it is the backbone of success. For businesses in Ireland, where digital transformation is accelerating rapidly, having reliable IT support services is crucial to staying competitive and resilient. From safeguarding sensitive data to ensuring seamless daily operations, professional IT support enables companies to focus on growth and innovation without being hindered by technical challenges. 

In this article, we are going to explore the various reasons why investing in IT support is essential for Irish businesses.

Strengthening Cybersecurity and Data Protection

Cybersecurity is a paramount concern for businesses worldwide, and Ireland is no exception. With cyberattacks becoming more sophisticated and frequent, companies face significant risks including data breaches, ransomware, and identity theft. Such incidents can lead to severe financial losses, legal consequences, and damage to brand reputation.

Professional IT support services like Hybrid TP provide businesses with robust cybersecurity measures designed to protect sensitive data and IT assets. These include firewalls, intrusion detection systems, antivirus software, encryption, and continuous monitoring to detect and respond to threats in real time. IT experts also conduct vulnerability assessments and penetration testing to identify and address security weaknesses before they can be exploited.

In addition, IT support providers help businesses comply with stringent data protection regulations such as the General Data Protection Regulation (GDPR), which applies across the European Union including Ireland. Compliance involves implementing appropriate security controls, conducting regular audits, and maintaining detailed records—all of which IT professionals can manage effectively. This not only mitigates legal risks but also builds customer trust by demonstrating a commitment to safeguarding personal information.

Cost Savings and Scalability

For many Irish businesses, especially small and medium-sized enterprises (SMEs), maintaining an in-house IT department can be prohibitively expensive. Hiring, training, and retaining skilled IT staff, along with investing in infrastructure and software licences, can strain budgets.

Outsourcing IT support to managed service providers (MSPs) offers a cost-effective alternative. MSPs provide access to a team of experienced professionals and the latest technology without the overhead costs associated with full-time employees. This model allows businesses to convert fixed IT expenses into predictable operational costs.

Furthermore, managed IT services are scalable and flexible. As a business grows or experiences fluctuations in demand, IT support can adjust resources accordingly. Whether expanding IT capacity during busy periods or scaling down during quieter times, this adaptability ensures that companies only pay for the services they need, enhancing financial efficiency.

Enhancing Operational Efficiency and Productivity

Technology underpins virtually every aspect of modern business operations. From managing customer relationships and supply chains to handling internal communications, IT systems enable companies to streamline workflows and automate routine tasks. However, these systems can be complex, and technical issues such as software glitches, hardware failures, or network outages can disrupt operations and reduce productivity.

IT support services provide businesses with the expertise needed to maintain and optimise their IT infrastructure. By offering rapid troubleshooting and problem resolution, IT professionals minimise downtime and ensure that employees can focus on their core responsibilities without unnecessary interruptions. Regular maintenance, including software updates and hardware checks, prevents unexpected failures and keeps systems running smoothly.

Moreover, IT support teams can advise on and implement automation tools and software solutions tailored to a company’s specific needs. This not only reduces manual workload but also improves accuracy and speeds up processes, contributing to overall operational efficiency.

Compliance with Regulations and Industry Standards

Irish businesses operate in a regulatory environment that demands strict adherence to data protection and IT governance standards. The GDPR, introduced in 2018, imposes rigorous requirements on how personal data is collected, stored, and processed. Non-compliance can result in hefty fines and reputational damage.

IT support teams help businesses navigate these complex regulations by implementing necessary technical controls and policies. They conduct regular compliance audits, ensure data is encrypted and access is controlled, and maintain detailed logs required for regulatory reporting.

Beyond GDPR, certain industries such as finance, healthcare, and retail may have additional standards and certifications to meet. IT support services provide the expertise to align IT practices with these requirements, reducing risk and enhancing credibility with customers and partners.

Proactive IT Management and Business Continuity

One of the greatest advantages of professional IT support is proactive management. Instead of waiting for issues to arise, managed IT service providers continuously monitor systems to detect potential problems early. This proactive approach reduces downtime by addressing vulnerabilities before they cause failures.

Proactive IT management also includes regular system updates, patch management, and performance optimisation. These practices keep technology current and secure, preventing compatibility issues and security breaches.

Business continuity is another critical area where IT support services add value. They develop and implement disaster recovery plans that ensure data is regularly backed up and can be quickly restored in the event of hardware failure, cyberattack, or natural disaster. Cloud-based backup solutions and off-site storage mean that businesses can recover swiftly, minimising operational disruption and financial losses.

Supporting Remote Work 

The COVID-19 pandemic accelerated the adoption of remote and hybrid working models, a trend that continues to shape the Irish business landscape. Remote work introduces new IT challenges, including secure access to company resources, reliable communication tools, and data protection outside traditional office environments.

IT support services enable businesses to implement and manage technologies that facilitate remote work. This includes setting up virtual private networks (VPNs) for secure connections, deploying cloud-based platforms for file sharing and collaboration, and configuring video conferencing tools to maintain communication.

By ensuring that remote employees have seamless and secure access to necessary applications and data, IT support helps maintain productivity and employee satisfaction. It also mitigates security risks associated with remote access, such as unsecured Wi-Fi networks or personal devices.

Gaining Competitive Advantage with Strategic and Thoughtful IT Planning

Beyond day-to-day technical support, IT service providers offer strategic guidance that helps businesses leverage technology for growth and innovation. They assess current IT infrastructure, identify gaps, and recommend solutions aligned with business objectives.

In a competitive market like Ireland’s, companies that adopt emerging technologies such as artificial intelligence, data analytics, and cloud computing can differentiate themselves. IT support teams facilitate this by managing technology integration, training staff, and ensuring systems are scalable and secure.

Strategic IT planning also involves budgeting for future technology investments and anticipating industry trends. This foresight enables businesses to stay agile, respond quickly to market changes, and seize new opportunities.

Conclusion

In an increasingly digital and interconnected world, IT support services have become a cornerstone of business success in Ireland. From enhancing operational efficiency and productivity to strengthening cybersecurity and ensuring regulatory compliance, professional IT support delivers tangible benefits that protect and propel businesses forward.

Cost-effective and scalable managed IT services provide flexibility for companies of all sizes, while proactive management and disaster recovery plans safeguard business continuity. Support for remote work and strategic IT planning further empower Irish businesses to adapt and thrive in a dynamic environment.

Ultimately, investing in robust IT support is not just about fixing problems—it is about building a resilient, innovative, and competitive organisation ready to meet the challenges of the future. For Irish businesses aiming to succeed in the digital age, partnering with expert IT support providers is an essential step towards sustainable growth and long-term success.

 

One in 10 admit to pirating content on their work devices

IT.ie, a leading Irish IT managed services company, is today urging SMEs to strengthen their cybersecurity defences as the deadline for the EU’s NIS2 directive approaches. The need for businesses to reinforce their cybersecurity measures is highlighted in research carried out by IT.ie and SonicWall, which found that one in 10 office workers have pirated content on a work device in the last year.

The research of 1,000 office workers based in Ireland was carried out by Censuswide on behalf of IT.ie and SonicWall, a global leader in cybersecurity innovation. The research emphasises the human role in cybersecurity breaches, as well as a discrepancy between vigilance at home versus in the office.

The majority (65%) of office-based employees said they used a work device for personal tasks in the last 12 months. Of these, 32% have used it for online shopping, 24% for accessing a personal social media account, and 17% for streaming movies and TV shows. Additionally, 9% have used it for gaming and 7% for gambling. Many of these figures are significantly higher for office workers aged 18 to 24. Of this age group, in the last 12 months, 36% checked their social media on a work device, 24% gamed and 17% pirated TV shows or movies.

The survey suggests that these extracurricular activities are more likely to happen when employees are working from home, with 53% saying they are more inclined to use websites and apps that are not approved by their employer when they work remotely. Furthermore, 64% said being in the office makes them more vigilant about cybersecurity. This may explain why 58% feel more exposed to cyberattacks when working remotely.

Despite this, 28% of office workers said they do not use a company-provided VPN (virtual private network) when accessing work systems remotely. In fact, 23% say their employer doesn’t have specific remote working cybersecurity policies at all.

The research comes as the latest NIS2 Directive deadline approaches, requiring EU member states to provide a list of organisations that will fall under it. It is expected that compliance will be costly, highlighting the financial burden of adequate cybersecurity for SMEs. To address this, IT.ie is launching CyberProtect, a multifaceted solution designed to make cybersecurity more accessible to SMEs.

Eamon Gallagher, founder and managing director, IT.ie, said: “As the EU-wide NIS2 Directive approaches, businesses are now facing the ever-present risk of cybersecurity attacks, along with the new risk of non-compliance with the Directive. Our research shows that human error – and simple human nature – remain significant risks to businesses. For example, we found that 46% of employees have viewed confidential work documentation in a public place in the last 12 months.

“Such practices should be addressed – and hopefully eliminated – with frequent cybersecurity training. But that must be backed up by combined measures that can help to protect a business if, and when, an employee does make an error. Employees are not acting maliciously, but they do make mistakes. This needs to be countered by simply making it impossible for employees to access pirate websites, gambling sites and many others using their work devices.

“Many SMEs struggle to implement comprehensive security measures due to financial constraints and poor availability of options. CyberProtect recognises this urgent need by making cybersecurity more accessible to businesses, regardless of their size. It is a comprehensive security stack that eliminates the need to deal with multiple vendors. With SMEs accounting for 99.8% of businesses here, we must ensure we do everything we can to protect them – and our economy.”

Stuart Taylor, Regional Director for Northern Europe, Sonicwall, said:

“These office behaviours, especially in hybrid or remote environments, highlight the importance of a layered security approach – one that extends beyond traditional perimeter defences. Solutions like SonicWall’s layered security architecture integrate advanced threat protection, cloud secure edge, zero-trust access, endpoint control, and secure mobile connectivity can help organizations protect every access point, whether in-office or remote.”