European phone habits cost up to €2,574 per device

A new study from Fraunhofer Austria, commissioned by refurbed, Ireland’s leading online market place for refurbished goods, shows that the way people buy, use and dispose of their smartphones is quietly costing them hundreds – and in some cases thousands – of euro more than it needs to.

The research, which models the full six-year lifecycle of an average smartphone in Europe with a new retail price of €575, finds that consumers can cut the total cost of owning a phone by between 25% and 76% simply by changing how long they hold onto the device, whether they trade it in and how they dispose of it at end of life.

The findings land at a moment of rapid change in the Irish mobile market. According to ComReg’s 2025 Mobile Consumer Experience Survey, the second-hand phone market in Ireland has more than doubled since 2022, from 6% of purchases to 13% in 2025. Yet three in five Irish phones in use today are still two years old or less – pointing to a churn cycle that is costing consumers unnecessarily.

The €2,574 question: how you use a phone matters more than what you paid for it

The Fraunhofer study modelled three scenarios for the same average European smartphone usage:

  • Circular use: the phone is bought new, used for three years, traded in and refurbished, used for another three years, then properly recycled. Total six-year cost: €959 (€876 purchase + €83 environmental costs), producing 83kg of CO₂ and consuming 38g of critical raw materials.

  • Average European use: the phone is used for three years, then left in a drawer, and eventually ends up in household waste. Total six-year cost: €1,294 (€1,150 purchase + €144 environmental), producing 161kg of CO₂ and consuming 115g of critical raw materials.

  • Linear “throwaway” use: the phone is replaced every year; older devices sit unused or are sent to illegal recycling in the Global South. Total six-year cost: €3,834 (€3,450 purchase + €384 environmental), producing 684kg of CO₂ and consuming 346g of critical raw materials.

Compared with circular use, the average European approach costs nearly 35% more, produces twice the emissions, and consumes almost three times the critical raw materials. The linear model costs four times more than circular, with eight times the emissions and nine times the raw material consumption.

The pressure on critical raw materials – cobalt, copper, magnesium, palladium and others that Europe overwhelmingly imports – rises sharply across the three models: from 38g in circular use, to 115g in average use, to 346g in linear use per device.

“The Fraunhofer data puts a number on something Irish consumers already sense,” says Kilian Kaminski, Co-Founder of refurbed. “Through usage behaviour alone – reselling, keeping a phone longer, or disposing of it properly – consumers can save at least €274 and up to €2,574 per device over six years. That is real money at a time when Irish consumers are more and more worried about their personal finances. For iPhone users, the savings potential is significantly higher.”

Ireland’s drawer problem

The study’s findings have particular resonance in Ireland, where the Central Statistics Office found that seven in ten internet users said their most recently disposed-of mobile phone is still sitting at home. Just 9% brought it to an e-waste collection or recycling centre. The pattern is generational: 24% of 16–29 year olds sold or gave away their old phone, compared with just 5% of those aged 75 and over.

“It was important for us to calculate results at the product level rather than for specific consumer groups, to avoid unnecessary consumer blaming,” says study author Paul Rudorf. “Every product must first be produced, which already entails costs and environmental impact. What happens after production makes the decisive difference. Our data shows that usage type, duration and disposal have a significantly greater impact on both consumer costs and the environment.”

The full Fraunhofer Austria white paper is available on request.

CCPC consumer helpline report 2025: online purchases, home improvement issues and cars

Faulty goods and services topped the list of concerns for Irish consumers for the fifth consecutive year, according to the Competition and Consumer Protection Commission’s (CCPC) 2025 Consumer Helpline Report. The report details key statistics and insights from consumers who contacted the CCPC consumer helpline in 2025, as well as the most-named traders.

  • 42,791 consumers contacted the helpline, mostly by phone, email and webform
  • Consumers spent an average of €6,292 on the product or service that they had an issue with
  • 10,297 consumers were referred to the Small Claims Court for redress
  • The CCPC’s free online Money Tools were used 647,483 times

There was a significant increase in the number of consumers contacting CCPC about an online purchase, up by 14% since 2024. Issues with home building or improvements were also up – by 12% – since 2024 (2,838 consumers). The biggest call driver was issues with cars, with 5,827 contacts about vehicles. The top traders named by consumers contacting the helpline included Ryanair, Rathwood and Currys.

Grainne Griffin, CCPC Director of Communications said:

“Last year the CCPC helpline saw an increase in calls about online purchases. When shopping online in Ireland and the rest of the EU, consumers have strong rights, including the right to send goods back, as long as they inform the trader within 14 days.

“One fifth of all contacts to our helpline in 2025 related to an issue with faulty goods and services. It’s important that consumers know their rights if they buy something that turns out to be faulty. Regardless of whether you had a warranty or a guarantee, it’s up to the seller to resolve your issue, you shouldn’t have to go back to the manufacturer.”

Putting your rights to work

In October 2025, the CCPC began following up with consumers who contacted the CCPC helpline to find out what happened next. The first check-in with consumers was a minimum of four weeks after they contacted the helpline. At that stage, 96% of consumers had contacted the trader. 43% of respondents had reached a resolution, with 38% of those receiving a refund from the trader. There were still challenges for consumers with 16% reporting that they incurred costs and 61% contacting the trader five or more times while trying to resolve their issue.

Home improvement help 

2,838 consumers contacted the CCPC helpline about home building or improvements, an increase of 12% since 2024. Consumers reported spending an average of €14,597 on home building or improvements that they later found issues with. In November 2025, the CCPC published an open letter to traders that provide home maintenance, construction and improvement services to remind them of their obligations under consumer protection law.

Grainne Griffin said:

“Home improvements can be costly for consumers, especially if things go wrong. Check the references of contractors and if you can, physically review previous jobs that they have done.  Make sure you get a written quote rather than an estimate and sign a contract. Having those will give you stronger rights in the event of a problem.

“Every year, issues with home building and improvements are one of the biggest call drivers to our helpline. That’s why we wrote to traders last year with clear guidelines on their responsibilities to consumers. Where traders are not following the law, the CCPC can take enforcement action.”

Product safety concerns

Last year, 1,261 consumers contacted the CCPC with product safety concerns, with one particular report to the CCPC helpline from a concerned parent leading to the recall of 1,564 baby socks due to injury concerns.

How to contact us

For consumer queries and complaints, contact the CCPC helpline on 01 402 5555 (Monday to Friday, 9am to 6pm) or via our contact form or email ask@ccpc.ie.