Tag: servicing

Investing in the Right Equipment: A Guide for Dental Professionals

Building a successful dental practice is all about making sure you and the rest of your team have access to the very best equipment. Precision, accuracy, and reliability all need to be factored into the equation. Without these fundamental considerations, your practice won’t be able to optimise patient outcomes and minimise patient waiting times. 

Knowing how to invest in the right equipment is all about having a set process that you can follow from beginning to end. Because we want you to be able to follow this process for every type of equipment you invest in, we’ve created a process that’s so versatile it will adapt to every issue you face. 

Ask for proof of a track record 

Whether it’s the equipment manufacturer or the supplier who delivers the consumables when you need them, don’t be shy about asking for proof of a track record. Every business that knows its stuff will want to tell you why it can help you, and that means the person on the other end of the phone will have everything you need to know at your fingertips. Take a moment to weigh up what they are saying and then compare it against some of their direct competitors, and you will be able to make an informed decision without delay. 

Read the online reviews 

Online reviews are there to be read and digested, so why not take a look as soon as you finish this quick guide? Many people are put off by the presence of a small number of negative reviews, but they are actually some of the most valuable information you will find online. If a small number of customers and clients are complaining about the same issue and it doesn’t appear to have been resolved, this is a warning sign. Likewise, if the issues are promptly resolved and the responses are professional and polite, this is a green light. 

Analyse the customer service 

The way you are treated when you phone or email says a lot about the team of people who are behind the scenes. If you find that the customer service is quick, efficient, and friendly, you will be able to make your choice with the peace of mind that makes all the difference. Exactly what you want to hear when you’re looking to build relationships that will take the stress out of running your practice for many years to come. 

Consider servicing and repairs

All advanced equipment will need to be serviced or repaired at some point, but it’s the frequency and the cost that matter here. You want to minimise both at the same time, and have a contingency plan built into the way your practice is equipped if possible. That way, you will be able to keep serving your patients when a key piece of scanning or diagnostic equipment is down for scheduled maintenance. 

Think about the lead times 

The initial investment is one thing, but many pieces of dental equipment will work their way through a list of consumables and replacement parts. Making sure that they are budget-friendly and easy to source is really important. You want transparent pricing, discounts on bulk buys, and short lead times to make sure that you are always able to offer the service your patients have come to expect from you. 

Look for nationwide coverage 

Sourcing dental equipment from a supplier who is well-established and serves the entire UK will make sure that you never fall foul of the downsides of hyper-local suppliers. Nationwide coverage also reduces delivery times and makes sure that any gaps in local supply can be easily solved via other distribution centres. Exactly what you want to hear when you’re looking to invest in the right dental equipment from day one. 

Set a budget for reinvestment 

Continually upgrading your equipment through a proactive approach to reinvestment is what will keep your practice in the best possible health. Putting aside a set part of your monthly budget for reinvestment is a wise move here. You can then fall back on a pot of money when an upgrade is released that you want to add to your existing equipment. 

Put aside time for training 

Last but by no means least, remember that all new equipment will require training time for each relevant member of the care team. The best equipment will offer a powerful range of new functions while also being quick and easy to master, so that you can get back to what you do best.

Golden Ride launches innovative eBike and eScooter maintenance and servicing program

Golden Ride, the high-tech electric micro-mobility brand from globally renowned sustainable transportation pioneer Terravision Electric, has enhanced its operations in the UK following the launch of an innovative and wide-ranging maintenance and servicing program designed specifically for eBikes and eScooters.

The highly comprehensive package has been created to offer customers total ‘peace-of-mind’ throughout their eBike and eScooter ownership journey, eliminating concerns they might have on the safety and operational lifetime functionality of their eMobility products, encompassing all mechanical, electrical, hardware and software aspects.

Such a complete aftersales approach from Golden Ride serves to maintain the highest of safety levels of eBikes and eScooters while further enhancing reliability, performance and lifespan. The program is also available to customers with non-electric bikes of any brand as part of Golden Ride’s duty of care outlook for the wider micro-mobility community.

“The formation of Golden Ride was primarily driven by the need to create truly sustainable and affordable micro-mobility solutions that will help transform our urban areas,” says Niccolò Petroni, commercial director at Golden Ride. “But unlike so many other brands in this congested space, offering the market a high-tech but affordable product range is just one aspect to the Golden Ride eMobility vision, which is why we invested and opened a flagship store in London and today we’re delighted to launch our comprehensive maintenance and servicing eMobility program.

“We strongly feel that waving goodbye to the customer at a point of sale – be that for an eBike or eScooter; online or in the Golden Ride flagship store – just isn’t good enough. As a community-focused company we want to be with the customer throughout their ownership journey, making sure their chosen eMobility products remain at optimum operating levels across all key attributes – safety, reliability, functionality and performance. Our all-encompassing maintenance and servicing program guarantees total ‘peace-of-mind’ for the customer.”

Golden Ride implements total customer care

The new maintenance and servicing program launched by Golden Ride gives the burgeoning UK eMobility market access to a complete and high-tech aftersales service for eBikes and eScooters that is also dedicated to total customer care.

Overseen by leading eMobility technicians based at Golden Ride’s flagship store in London, the maintenance and servicing program has been designed to operate on a highly efficient yet detail-driven basis, offering customers access to high-level electric and mechanical eMobility engineering expertise.

A state-of-the-art electromechanical workshop – currently under development within Golden Ride’s flagship store – will soon become the brand’s hub for its all-encompassing aftersales, maintenance, servicing and customer care initiatives. When completed, the workshop will be equipped with advanced technologies and industry-leading tools.

The service, which has been designed to be rapid, launches with customers not needing to make any prior appointments – the Golden Ride technician team are on-hand each day during the flagship store’s regular business hours. Alternatively, customers can also message the technician team via WhatsApp on 07549 390 561.

A detailed diagnostic examination is performed on the customer’s eMobility product – the cost of which is just £25.00; this initial fee is then deducted from the price of the maintenance and service operations should the customer at that stage wish to proceed.

To maintain the highest safety standards of eBikes and eScooters, it’s advised that a safety inspection is undertaken between major mechanical services. As part of Golden Ride’s new aftersales customer care package, the brand’s complete safety inspection service sees the customer’s eBike or eScooter comprehensively assessed for state of health, functionality and performance.

Following the evaluation, the eBike or eScooter is then restored and advanced to optimal working conditions. This tailored customer care initiative comprises a full safety check of the frame, wheels and brakes – including a thorough inspection for damage and movement; frames and forks analysed for imperfections; wheels and tyres examined for wear; wheels and rims assessed for condition of use; chain tested and lubricated; and the gears and brakes optimally tuned.

‘Out with the old, in with the electric’ exchange

Golden Ride’s compelling ‘Out with the old, in with the electric’ offer has been extended in the lead-up to the busy Christmas period.

The exchange presents customers with the opportunity to take their old non-electric bikes into Golden Ride’s flagship store in London for an accurate pricing evaluation undertaken by the company’s expert eMobility tech team. The valuation of the old non-electric bike is then used as credit and exchanged for a new Golden Ride eBike or eScooter.

Philippe Grousset, director of operations for the Golden Ride flagship store in London, added: “Golden Ride’s journey into the UK market is only 12 months old but in that time we’ve made incredible progress: we’ve invested in a physical flagship store in London; we’ve launched a range of eBikes including our outstanding Classic Touring Bike; and we’ve recently introduced the A6 Pro, an eScooter that is already proving to be very popular. Today we’re adding the next element to the brand’s eMobility vision: comprehensive maintenance and servicing packages tailored for the customer.

“And by extending our ‘Out with the old, in with the electric’ exchange service, Golden Ride is continuing to support the growing eMobility community, helping as many people as possible to embrace sustainable micro-mobility solutions that will help revolutionize and revitalize our urban landscape.”