Golden Ride, the high-tech electric micro-mobility brand from globally renowned sustainable transportation pioneer Terravision Electric, has enhanced its operations in the UK following the launch of an innovative and wide-ranging maintenance and servicing program designed specifically for eBikes and eScooters.
The highly comprehensive package has been created to offer customers total ‘peace-of-mind’ throughout their eBike and eScooter ownership journey, eliminating concerns they might have on the safety and operational lifetime functionality of their eMobility products, encompassing all mechanical, electrical, hardware and software aspects.
Such a complete aftersales approach from Golden Ride serves to maintain the highest of safety levels of eBikes and eScooters while further enhancing reliability, performance and lifespan. The program is also available to customers with non-electric bikes of any brand as part of Golden Ride’s duty of care outlook for the wider micro-mobility community.
“The formation of Golden Ride was primarily driven by the need to create truly sustainable and affordable micro-mobility solutions that will help transform our urban areas,” says Niccolò Petroni, commercial director at Golden Ride. “But unlike so many other brands in this congested space, offering the market a high-tech but affordable product range is just one aspect to the Golden Ride eMobility vision, which is why we invested and opened a flagship store in London and today we’re delighted to launch our comprehensive maintenance and servicing eMobility program.
“We strongly feel that waving goodbye to the customer at a point of sale – be that for an eBike or eScooter; online or in the Golden Ride flagship store – just isn’t good enough. As a community-focused company we want to be with the customer throughout their ownership journey, making sure their chosen eMobility products remain at optimum operating levels across all key attributes – safety, reliability, functionality and performance. Our all-encompassing maintenance and servicing program guarantees total ‘peace-of-mind’ for the customer.”
Golden Ride implements total customer care
The new maintenance and servicing program launched by Golden Ride gives the burgeoning UK eMobility market access to a complete and high-tech aftersales service for eBikes and eScooters that is also dedicated to total customer care.
Overseen by leading eMobility technicians based at Golden Ride’s flagship store in London, the maintenance and servicing program has been designed to operate on a highly efficient yet detail-driven basis, offering customers access to high-level electric and mechanical eMobility engineering expertise.
A state-of-the-art electromechanical workshop – currently under development within Golden Ride’s flagship store – will soon become the brand’s hub for its all-encompassing aftersales, maintenance, servicing and customer care initiatives. When completed, the workshop will be equipped with advanced technologies and industry-leading tools.
The service, which has been designed to be rapid, launches with customers not needing to make any prior appointments – the Golden Ride technician team are on-hand each day during the flagship store’s regular business hours. Alternatively, customers can also message the technician team via WhatsApp on 07549 390 561.
A detailed diagnostic examination is performed on the customer’s eMobility product – the cost of which is just £25.00; this initial fee is then deducted from the price of the maintenance and service operations should the customer at that stage wish to proceed.
To maintain the highest safety standards of eBikes and eScooters, it’s advised that a safety inspection is undertaken between major mechanical services. As part of Golden Ride’s new aftersales customer care package, the brand’s complete safety inspection service sees the customer’s eBike or eScooter comprehensively assessed for state of health, functionality and performance.
Following the evaluation, the eBike or eScooter is then restored and advanced to optimal working conditions. This tailored customer care initiative comprises a full safety check of the frame, wheels and brakes – including a thorough inspection for damage and movement; frames and forks analysed for imperfections; wheels and tyres examined for wear; wheels and rims assessed for condition of use; chain tested and lubricated; and the gears and brakes optimally tuned.
‘Out with the old, in with the electric’ exchange
Golden Ride’s compelling ‘Out with the old, in with the electric’ offer has been extended in the lead-up to the busy Christmas period.
The exchange presents customers with the opportunity to take their old non-electric bikes into Golden Ride’s flagship store in London for an accurate pricing evaluation undertaken by the company’s expert eMobility tech team. The valuation of the old non-electric bike is then used as credit and exchanged for a new Golden Ride eBike or eScooter.
Philippe Grousset, director of operations for the Golden Ride flagship store in London, added: “Golden Ride’s journey into the UK market is only 12 months old but in that time we’ve made incredible progress: we’ve invested in a physical flagship store in London; we’ve launched a range of eBikes including our outstanding Classic Touring Bike; and we’ve recently introduced the A6 Pro, an eScooter that is already proving to be very popular. Today we’re adding the next element to the brand’s eMobility vision: comprehensive maintenance and servicing packages tailored for the customer.
“And by extending our ‘Out with the old, in with the electric’ exchange service, Golden Ride is continuing to support the growing eMobility community, helping as many people as possible to embrace sustainable micro-mobility solutions that will help revolutionize and revitalize our urban landscape.”