Tag: servicenow

ServiceNow opens new central Dublin office as growth in Ireland continues

ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today officially opened the doors to its new offices with four floors in 60 Dawson Street in Dublin city centre. The relocation of the company’s Irish headquarters will further support its growing business and employee base in the region.

The expansion of ServiceNow’s Irish real estate footprint comes after the company announced its intention to create a further 400 new roles in June last year, effectively doubling its workforce in Ireland in the coming years. With half of those jobs already filled, the business is ahead of schedule in achieving that target.

“We welcome ServiceNow’s expanding presence in Ireland,” said Neale Richmond TD, Minister of State at the Department of Enterprise, Trade and Employment “The move represents not only a boost to our  robust tech sector but also a growing confidence in our local economy and the outstanding  talent available. We look forward to a renewed promise of innovation, collaboration and shared prosperity.”

The new space will house over 37 different global and regional teams across a range of core functions, including engineering, sales, global talent, digital technology, finance and legal.

“Our move to a larger property is a result of our continued growth as the platform company of choice for digital business,” said Mark Cockerill, Senior Vice President, Legal at ServiceNow. “Several regional and global roles that support our global growth are increasingly being based in Ireland. These improved facilities will enhance the employee experience for our growing and diverse team and reflective of our continued investment in our people.”

Executive Director of IDA Ireland Mary Buckley said “As ServiceNow opens  its new LEED Gold office in Dublin, it highlights Ireland’s position as a premier destination for innovative companies seeking to expand their presence in Europe.. This reinforces Ireland’s standing as a dynamic, forward thinking economy and is testament to the availability of talent.”

The state-of-the-art offices, occupy almost 8,360 square metres across the top four floors of the prestigious premises. In addition to employee workspace, the offices feature dedicated training, collaboration and team-building spaces, as well as yoga and mothering rooms, meeting the needs of a modern and inclusive workspace. With a focus on quality, sustainability and wellbeing, the smart infrastructure and open-air terraces are designed to enable employees  to thrive.

“ServiceNow has been present in Ireland since 2018 and it has been a key part of our rapid growth across both in EMEA and globally, as corporations and governments across the world, turn to the power of our platform to fulfil their digital needs and improve their speed and efficiency,” added Cockerill.

In the last five years, ServiceNow has grown from a handful of employees in Ireland to more than 600. The bolstered Irish office space is also testament to ServiceNow’s strong employer brand, as recognised by Great Place to Work, firmly cementing its values of teamwork, belonging and customer-centricity in its company culture.

What is the best way to improve your ticketing system: ServiceNow vs Jira

The ticketing system is software that helps to categorize customer feedback and complaints in the proper order. Your customer support team will be able to manage and deal more effectively with the incidents by using the ticketing system software instead of dealing with email correspondence. Each system will provide you with different features which will help to speed up the process of bug fixing thus improving the overall functioning of your company. We will discuss the difference between the two most famous systems: ServiceNow vs Jira, their main features, and capability sets. 

ServiceNow vs Jira: which one to choose?

Let’s start with ServiceNow first. It is a cloud-based SaaS platform, which primarily focuses on the management, structuring, and automatization of incoming data. This ITSM software will assist you in the proper workflow organization of your business, precisely, its applications, such as:

  • data tracking – helps to collect and manage incoming data; 
  • enterprise integration – it can be integrated with existing systems to create a single workspace;
  • IoT (Internet of Things) – usage of data from external devices, collection in one place for more efficient business results;
  • case management – the software collects the communication between the client or other companies;
  • customer engagement portal – provide consumers with the reward system and make them relate more to your business in each service request;
  • all in one place – collect all applications and tools for business in one platform. 

The difference between ServiceNow from Jira begins with its primary purpose. While ServiceNow was created to optimize the workflow, Jira, in the beginning, was made to deal with bugs and then converted into a full ticketing system software. The applications or project types of the Jira platform include:

  • core – organization of all tasks in one place; 
  • software – is a workspace with ready-to-install tools such as Scrum, Kanban, and so on; 
  • service management – improvement of service experience by connecting DEV, IT Ops, and business teams, including the tracker of incidents and changes during operations. 

By combining those project types and adding new features you will build and customize quite an efficient working space. 

Which one to choose? Or should I combine them?

While both these programs can be used separately, you can greatly increase the efficiency of your enterprise by combining their functions. While ServiceNow is one of the best ITSM solutions for IT operations and big enterprises, Jira is one of the most-known business service management and bug-tracking tools for medium and small businesses.

You can integrate JIRA into ServiceNow and organize your business better than ever. While still being able to track down and solve different issues. The choice is yours, of course.

But you also should remember that it is highly recommended to choose a high-quality help desk data migration service. It will make your migration from the current software to the new one much smoother and prevent any important data from suddenly disappearing. Support for one and each stage of migration is also important – so you may want to pay attention to such services.