Tag: Evolve IP

Why Evolve IP Is Ready To Roar In 2024

Evolve IP (EMEA) is primed for another record-breaking year after laying solid foundations for success over the last 12 months.

The white-label cloud collaboration service provider generated unprecedented growth and attracted record numbers of new partners during 2023.

Now the company is hailing 2024 as the ‘year to sell’ with new product innovations and enhanced levels of reseller support aiming to accelerate overall performance.

Paul Harrison, EMEA’s Managing Director of Evolve IP, says reseller traction is set to be propelled further forward especially across the UK and the Netherlands.

“Our ethos has been to land and expand in different regions, attract more resellers, grow where we can and develop relationships with existing partners to take them further forward.”

Paul Harrison, Evolve IP’s EMEA MD

Largest operators

Harrison explained: “We’ve grown into one of the largest operators in the UK. New partners come to us because of the innovation we offer and the channel-focused technologies we provide – recognising it’s not a one size fits all market. Equally, as an international business, we deliver services far and wide. This is becoming more and more important to our resellers. 

“We offer in-depth vertical expertise from hospitality to automotive to retail to healthcare and even finance. We have also really focused on our hardware offering as we still recognise its importance within a business’s communication strategy. We like to keep things simple and make sure that we’re easy to work with and remain competitive. We try and tick every box and understand that our partners need to make good margins.” 

Double-digit growth

Evolve IP’s carrier grade platform and expanded team of skilled sales and technical support specialists ensure customers are never let down, Harrison emphasised.

“We’re doing well and double-digit growth is very impressive in such a competitive space. For us 2024 is very exciting. It’s the year to sell. Over the last two years, the team behind me has been busy onboarding new products and streamlining our technologies, as well as automating internal processes such as in-house ticketing systems and developing enhanced online partner training.

“We’re primed to roar in 2024. The platform is in place and all the ingredients have been added to give each of our partners the ability to go to market with confidence and surety.”

Harrison highlighted how PCI 4.0 regulation changes take place in March, where Evolve IP’s Anywhere Secure Call (the latest addition to its Anywhere Product Suite) can help give resellers an advantage.

“We also have a partner day in April at Williams Racing which will further galvanise and invigorate our customer base.”

Bigger rewards

Harrison concluded: “Cloud technology is moving quickly but in an increasingly saturated market resellers need to stand out from the crowd to continue to win new business and nullify the threat of a commoditised channel. We understand the dangers of a ‘race to the bottom’ where the cheapest tender always wins purely on price alone.

“Many providers can make a phone ring but it’s about applying different layers of service and tools that can streamline business operations to make them more productive and successful. Surviving in a saturated market is getting harder but the rewards can be bigger than ever.”

Evolve IP (EMEA) Builds On ‘Pursuit of Excellence’ In ISO Certification Triumph

Global collaboration provider, Evolve IP has achieved a major information security management milestone, securing ISO certification within the EMEA region.

The company has just attained ISO 27001, described as an ‘apex of data security’ – and is promising even more to come.

Evolve IP works in partnership with many of the world’s biggest tech companies to provide highly scalable carrier-grade voice solutions. It boasts an international platform and specialises in securely integrating unified communications, collaboration tools, voice and omnichannel contact centre solutions into the cloud. The company’s EMEA Group headquarters are in Cardiff with operations also in Rotterdam, Holland. 

Alex van Rijs, Global Head of Security, Compliance, and Privacy for Evolve IP, commented on the certification as a ‘significant hallmark of trust and reliability’ which adds to the company’s already robust security framework. 

Evolve IP ISO Alex

“We are proud to announce our EMEA Group business has successfully navigated the stringent audit process for ISO 27001, laying the foundation for a future where official certification acts as a beacon of our dedication to securing customer data.

“Achieving ISO 27001 certification is a testament to our unwavering commitment to information security. It’s a rigorous standard that mandates precise controls and measures, fostering an Information Security Management System that operates at the zenith of industry excellence. It is both an assurance and a promise that data security is not merely a feature of our services – it is required.”

New vision

Evolve IP’s UCaaS platform and wider operations are planning to go even further according to van Rijs in its pursuit of industry excellence.

“We are also expanding our vision on adherence to compliance and best practices with the addition of SOC2. Known for its focus on security, availability, processing integrity, confidentiality, and privacy, SOC 2 compliance is not just another credential, it’s an operational mantra that permeates every layer of our service delivery.”

He added: “While ISO 27001 establishes our practices today, SOC 2 shapes our vision for tomorrow. This dual commitment to compliance is our way of reinforcing the trust our partners and clients, invest in us. We understand the criticality of their data and the services that empower their communications, which is why we are diligently enhancing our frameworks to align with SOC 2’s high standards.”

He concluded: “With the securing of ISO 27001 certification and the progressive stride towards SOC 2 compliance, we pledge to keep our customers ahead of the curve, securely supported by the highest benchmarks of service and reliability.

“We extend our gratitude for the trust of partners, as we journey through this evolving landscape of compliance and security. The conversations about what lies ahead are as exciting as they are pivotal, and we look forward to delivering on our continued commitment to excellence.”

Go Green! Evolve IP (EMEA) Is The Driving Force Behind Reseller’s ‘Revolutionary’ Sustainability Model

A revolutionary partnership between reseller Green IP and global collaboration service provider Evolve IP is set to transform the cloud communications landscape, offering an innovative green ecosystem business model.

Poole-based Green IP is dedicated to doubling its customer base in the coming year. The company’s vision extends far beyond mere business operations; it is on a mission to be a net carbon business and a pioneer in sustainable cloud communications. High impact solutions not only help businesses become more eco-friendly but also enhance collaboration and productivity, enabling a ‘Work Anywhere’ approach.

Committed to sustainability, Green IP has made significant investments in green electric vehicle technology and making their efficient office powered by renewable energy.  This ethos also extends to merchandise, including bamboo pens and recyclable coffee cups. The company began operating last summer, having split from TXI, which is now focused solely on satellite communication.

Evolve IP (EMEA) plays a pivotal role by providing a carrier-grade platform and expertise in integrating unified communications, collaboration tools, voice, and omnichannel contact centre solutions into the cloud. The partnership aligns with Evolve IP’s commitment to sustainability and the reduction of carbon emissions.

Positive Impact

The partnership is already making significant strides, with Green IP achieving its Climate Partner status and attracting attention from new customers, having also launched a website at www.greenip.co.uk 

Matthew Brown, Business Development Executive at Green IP, emphasised how working with Green IP means supporting eco-friendly practices and making a positive impact on the planet. Solutions are designed to help businesses become more sustainable while reducing costs and enhancing collaboration. 

He explained: “Customers are very keen to embrace our green vision. It’s becoming more prevalent as climate change is something that no one can ignore now. We all have to play a part. 2024 will be a massive year for us.”

Paul Harrison, Managing Director (EMEA) at Evolve IP, noted their shared passion for sustainability and the substantial impact it can make. He says the partnership is well-positioned to lead the way in sustainable business practices and offers a unique value proposition.

“Green IP is like a small seed which is destined to grow into a huge tree. We are very excited by the potential. Done right, done well and with the right solutions, support and messaging, the sky is the limit. They have a unique USP. It’s a green company from the bottom up.”

He added: “We know that around 70% of future procurement is looking to work with sustainable businesses. Green IP is a natural place for them to come. 

“Today businesses have a choice to be sustainable but very soon we are not going to have a choice. It will become mandatory. So, if Evolve IP and Green IP are ahead of the curve, we can help all our customers to do the same and gain a competitive advantage. This will lead to a greener and more prosperous future for everyone, which is the ultimate goal. We are all on the same journey.”

Matthew concluded: “The future is undoubtedly green, and businesses increasingly seek sustainability as a key criterion for partnership. Green IP and Evolve IP’s collaboration embodies the ethos of a greener and more prosperous future, setting a precedent for the industry.”

 

Evolve IP Hails Breakthrough ‘Moment’ In The Evolution Of AI-Powered Call Recording

Evolve IP’s AI-inspired call recording platform, powered by Dubber is being hailed as the dawning of a new era for business-critical conversation capture, with the launch of Dubber Moments. 

Anywhere Call Recording uses Dubber’s award-winning network-based speech intelligence and pre-packaged sentiment analysis, to enhance the customer experience. 

The sophisticated call recording platform (with Voice AI) enables businesses to record 100% of calls, chats and videos, replay recordings and reveal crucial insights from every conversation, on any device.

Global Partner Manager, Alex Finn says Anywhere Call Recording’s new Moments features are a game-changer in harnessing the power of AI-driven conversation insights.

“It empowers businesses to tap into business intelligence, driving growth, enhancing customer experiences, and optimising operations for efficiency and productivity. It turns all business conversations on multiple platforms including Microsoft Teams into critical data for compliance, business continuity and productivity.”

Deeper Understanding

The pre-packaged AI solution – powered by Dubber Moments – helps businesses capture, analyse and react to critical conversations and ‘moments’, according to Finn.

“We use AI to identify a key moment within a conversation. We gain a deeper understanding of the moment within the context of the entire conversation and connect moments across all conversations to deliver insights that help make informed business decisions.”

He says the new solution offers the potential to reshape communication experiences. “As a trained AI service, we offer a revolution for communication service providers by unlocking the vast amounts of voice data traversing their networks and providing out-of-the-box insights for their customers.

“Powered by advanced AI and natural language processing capabilities, we can analyse conversations to pinpoint pivotal moments based on contextual understanding. Actions, complaints, and a variety of additional conversational points can be automatically detected and flagged for action. By identifying these critical segments, Anywhere Call Recording generates immediately relevant insights from voice data.”

Unlock Insights

He concluded: “Rather than simple transcripts, end users and businesses can now enjoy actionable intelligence from every conversation. This has implications for any service provider or business seeking to unlock added insight from their conversations, without the need for large in-house AI budgets and teams.

“Our aim is to enhance the overall customer experience and enable contact centre and support leaders to quickly identify and respond to client issues, train new employees and document customer calls. Key use cases include sales coaching, HR, telemedicine, business compliance and merger and acquisition processes.

“Our AI solution offers the potential to reshape how we experience communication. Service providers can unlock the potential of their network – turning every conversation into an exponential source of value for differentiated innovation, retention, and revenue growth. This is a major step forward into a new era for call recording conversation capture.”