Tag: Evolve IP

Evolve IP’s Growth Continues As F&M Telecommunications Becomes Latest Reselling Partner

Gloucester-based reseller, F&M Telecommunications, is the latest name to join Evolve IP’s growing list of partners – gaining access to a powerful suite of cloud-based collaboration solutions.

Formed in 2009, F&M Telecommunications has a mission to deliver world-class services and support.  It says adding Evolve IP to its portfolio will help fire-up further growth as part of a joint ‘work from anywhere’ strategy.

Jon Evans, Director at F&M Telecommunications, explained: “We provide our customers with technologies to enable them to work anywhere. Our ethos is simple; we connect everyone, everything, everywhere. We fully support the modern workplace and hybrid workforce by offering our customers simple subscription services that meet requirements and budget. We provide value and help to transform their communication strategies. Partnering with Evolve IP allows us to further develop our technology set and continue to offer our customers best-of-breed innovations.”

He added: “Together with Evolve IP, we will collaborate to better serve our customer base, acting as a trusted advisor to empower customers to choose the right technologies for their business.”

Record numbers

Evolve IP attracted record numbers of resellers last year and momentum is continuing, according to Jamie Hughes, UK Sales Director at Evolve IP.

He enthused: “F&M Telecommunications works to provide their customers with easy-to-use, flexible technologies, which is Evolve IP’s speciality. We are looking forward to seeing F&M flourish and grow their customer base; being able to offer businesses alternative technologies that can improve their communication strategies.”

F&M Telecommunications will be reselling a range of Evolve IP’s enterprise-grade white-label solutions across its Anywhere Product Suite, designed to help businesses thrive in a work anywhere world. In addition Evolve IP offers native integration with the world’s leading collaboration platforms of Webex and Microsoft Teams.

Hughes highlighted: “Our expanding eco-system of best-of-breed solutions includes call capture, business insights, conversational moments, API integrations, receptionist console, PCI compliant payment services, outbound AI communications, CCaaS solutions and business mobile technology.

“It’s about providing our partners with seamlessly integrated workplace technologies to support their customers by improving productivity, security and the end-user experience – allowing them to scale up and enhance their communications strategies. We are delighted F&M is joining us on the journey.”

Tailored services

Evans concluded: “Working with businesses for over 20 years, we appreciate that not one service fits all, so we take a thorough consultative approach and time to understand business goals and objectives. Once we understand a customer’s goals, we present a tailored service that best fits their needs.

“We are perfectly positioned for our team to support our customers across the United Kingdom. We’ve established ourselves as a ‘can-do’ organisation that just wants to help, delivering state-of-the-art technological services with traditional service values. Evolve IP represents an important step forward in this ethos.”

Evolve IP Launches Anywhere Mobile – Putting The Power Of A Desk Phone Into The Hands Of Mobile Users

Evolve IP has launched a new Fixed Mobile Convergence [FMC] mobile solution, which seamlessly combines desk phone functionality within a personal mobile device, to further accelerate its ‘work from anywhere’ strategy.

The leading UCaaS collaborations provider has announced Anywhere Mobile which uses innovative eSIM technology, designed to streamline business communication into one personal device in a ‘best of both worlds’ scenario.

Powered by technology partner, Tango Networks, the service enables Evolve IP EMEA partners to have flexibility in device usage and encourages a BYOD (bring your own device) culture across a host of industries. This drives efficiencies and convenience by turning any employee’s personal mobile phone into a fully-featured business extension.

Making Business Mobile 

Evolve IP Solutions Director, Scott Rixon says the new addition gives a business direct control over a second line on an employee’s phone, whilst personal communications remain private and secure. All business communications use the existing UC platform and business number.

“This represents a major step forward and offers a host of benefits to organisations and their staff,” he explained. “For example, it allows employees to use the mobile phones they like and are familiar with. It’s about working smarter and more effectively in an increasingly mobile-driven world. As it’s a full extension the presence of a user is visible, and the calls can be recorded and fully reported with reports and on dashboards. This should be thought of as just another way to take a call, supporting all our platform features.”

Anywhere Mobile is simple to use and requires no special apps, phone clients or training. It supports eSIM and physical SIMs. Furthermore, a business can reduce administrative overheads by eliminating personal phone expenses, according to Rixon.

“They can prevent employees from making business calls with personal numbers and retain business contacts when employees leave. Routing calls correctly means having proper call treatment, fewer missed calls and ultimately higher customer satisfaction.”

Work Anywhere Technologies 

He says Anywhere Mobile offers the best of both worlds with added cost savings and convenience.

Rixon concluded: “This is another innovative addition to our Anywhere UCaaS Solutions. Anywhere Mobile is the latest UC solution we are excited to be offering to partners across EMEA after seeing a clear demand and understanding that mobile services should sit within the essential part of any UC offering. Empowering teams to have the tools that allow them to work anywhere.”

Lee Essex, SVP Global Sales and Marketing, Tango Networks, is equally enthusiastic and emphasised: “We are thrilled to partner with and support Evolve IP with their launch of Anywhere Mobile. As leaders in fixed mobile convergence, we want to work with fellow leaders in UCaaS. Evolve IP continue to show themselves as innovators in both technology and their approach to delivering customer focused outcomes. This collaboration underscores our joint commitment to delivering seamless communication solutions on a global scale.”

To learn more, resellers can register to attend a webinar on August 7th by clicking here.

 

Evolve IP Expands New Training Hub Reseller Knowledge Bank

Cloud collaboration provider, Evolve IP, is continuing to expand a new specialist training hub, designed to inspire reseller knowledge and put key content at their fingertips when they need it.

The ‘ucSKILLS’ digital adoption platform offers valuable tools so partners can seamlessly deliver all of Evolve IP’s solutions, as part of a powerful Unified Communications knowledge bank.

Together with technology partner iTEL, dedicated technical training content across its entire product set is available to all partners – delivered in a user-friendly central resource which is continually updated with new technical resources, fun ‘gamify’ training, videos and marketing resources.

Knowledge Is Power

Scott Rixon, Evolve IP Solutions Director, says the e-learning service has been operational for several months and continues to evolve with new content being added on a regular basis, to cement reseller knowledge across the EMEA region.

“Our partnership with iTEL will continue to totally transform our services and create a host of benefits such as optimising team knowledge and support levels, improving the overall customer experience and reducing customer churn.

“This valuable technical resource is readily available to all our customers, giving them the power to quickly resolve issues and guide customer queries.”

Rixon added that a recent study conducted by iTEL proved that having an effective digital adoption platform reduced customer churn by 35%, ensuring resellers retain their customer bases.

“In today’s fast-paced technology world it’s not always easy to keep up-to-date with the latest developments. But equally in a world of information overload it can be difficult to access advice and find the answers you’re looking for when you need it. Evolve IP’s Training Hub is the answer! It’s about creating and providing access to content at their fingertips when they need it. Training on time at the right time, for new and to support those more established team members.”

Evolve IP is designed to advance today’s hybrid workplace. It partners with many of the world’s biggest tech companies to bring together their unified communications, collaboration, voice, and contact centre tools into a single, secure solution, fine-tuned for the hybrid workforce. 

Continued Development 

Rixon emphasised: “We are only at the beginning of our journey and are now exploring ways to make the whole user experience even more engaging and enjoyable. For example building in ways we can gamify the training, by creating badges for those who are completing the courses we have set them.

“In addition, the training hub is the new home for all technical resources and marketing assets to support our resellers with communicating about our solutions to their customers. Meaning once a team has access, everything they need is in one place. We want to make it even easier to do business with us.” 

Rixon concluded: “This new service is all about empowering partners and helping cement their technical knowledge. The training hub has been very well received so far and continues to expand all the time with both technical and marketing content. We are determined this space becomes the centre for partner learning and development and a go-to Unified Communications knowledge bank.

“We are currently getting detailed feedback from our partners by encouraging them to complete a short survey. It’s important they provide us with honest feedback so we can make the space that they need to learn and develop their skills in the most effective and enjoyable way.”

Find out more about a recent webinar here.

All Aboard! Evolve IP On The Right Track As Webex Collaboration Demand Surges

Collaboration platform Webex is growing 10 times faster than Microsoft Teams across Evolve IP’s partner base – fuelled by powerful new features, designed to enhance the customer experience and boost reseller revenue.

The white-label UCaaS provider expects to see Webex adoption further accelerate thanks to a new ‘Vidcast’ video presentation tool as well as enhanced AI meeting functionality including a ‘Be-right-back’ innovation.

Olly Harrison Evolve IP (EMEA) Solution Consultant says successful collaboration is based on three key pillars – efficiency, analytics and security.

“Customer experience and revenue growth are intrinsically linked,” he explained. “Webex shines in all main areas and offers security by design. It is very cost-effective, delivers high-value functionality, low cost of ownership, and high-level integrations, including Office 365 and offers great margin potential.

“Webex by Cisco is growing 10 times faster than Teams across our partner base in terms of licensing. It’s very exciting that more organisations are starting to get aboard the Webex train in much greater numbers. So far, we’ve attracted hundreds of new customers this year as month-on-month demand intensifies.”

Outstanding Technologies 

Harrison pointed out how according to the latest industry research, around 85% of companies that work to improve their customer experience report an increase in revenue. Organisations with outstanding service generate around six times more revenue than competitors who fall behind, he said.

“Technology should not slow businesses down but improve the fast pace of the world we live in. It’s not just a tool but the foundation of modern customer experience,” he emphasised. “Evolve IP, Webex and our partners can help end users build greater customer satisfaction and retain more business for longer.”

Evolve IP boasts an international carrier-grade network to deliver integrated remote workforce technologies, that enable employees to perform anywhere. Evolve IP generated unprecedented growth and attracted record numbers of new partners last year.

Empowering Customers

Harrison pointed out how the latest Webex developments include Webex Assistant which provides transcripts, translations and message summaries. Powerful software can analyse writing styles and re-write messages before sending them.

AI Assistant in Webex meetings helps people catch up with quick summaries for late arrivals. Smart Chapters and a ‘Be-Right-Back’ option for those who need to step away from a meeting, such as if the doorbell rings, ensure smooth running collaboration for all participants – enabling fewer distractions and no missed information.

Webex also offers strong analytics about how hybrid teams are interacting, even down to what devices they are using and their file-sharing information. Vidcast is another valuable enhancement which enables the creation of quick demo videos or how-to guides for example, in minutes. This eliminates the need for unnecessary calling and enhances overall productivity. 

Harrison concluded: “More and more companies are joining us on the customer journey with Webex as a major driving force leading to lots of additional business opportunities. The latest platform developments will only add to its growing appeal.”

Learn more about Evolve IP’s Webex success here.

Cloud v Cloud Collaboration Battle Intensifies As Evolve IP Races Ahead

Five million more users are set to join the cloud collaboration bandwagon over the coming years as the race to win new customers intensifies.

That was one of many key findings from the Evolve IP (EMEA) Partner Day which attracted over 150 people from across Europe to the Williams Formula 1 Experience Centre near Oxford.

The audience heard how the carrier-grade cloud collaboration specialist is in pole position in an increasingly ‘cloud provider v cloud provider’ battle – where traditional on-premise alternatives are being overtaken in a world of super-charged UCaaS solutions, driven by AI.

By 2028 cloud communication adoption is estimated to rise to 15.9m from 10.9m users this year, reaching 88.3% penetration in a market worth £1.86bn.

Will To Win

Paul Harrison, Evolve IP’s EMEA Managing Director, opened the annual event and highlighted how the company and industry in general share many synergies with Formula 1 racing.

“We’re not afraid to push the boundaries, drive forward and adapt just like F1, based on a best-of-breed ecosystem of partners that keep innovating too.  The investment, the drive and the passion to be the best, beat the best and strive to achieve is very similar to all of you here today and the team at Evolve IP. We want to win. We want to be the best. Just like a race team we’re evolving all the time and never stop, nor does the competition.”

He emphasised how Evolve IP’s international network is live in 57 countries, providing resellers with a one-stop shop central resource.  It is also an ethical and sustainable company with a carbon neutral vision to inspire others to join them on the journey.

Harrison pointed out how there are currently 107 UK cloud providers, where Evolve IP is part of a dominant top 10 holding over 60% market share. The audience also heard how ‘second-generation’ users are making up more and more of the market switching from a competitor’s solution rather than coming from on-premise PBX migrations.

Which specialist has the best UCaaS solutions will prove crucial in the future, as the race to win new customers increases in a ‘cloud v cloud provider’ battle. His views were inspired by research from market analysts the Cavell Group, who outlined during a presentation how millions more users are on the way – and why developing market maturity means differentiating from other cloud solutions is becoming more important.

Marriage

Evolve IP’s UK Sales Director, Jamie Hughes, highlighted the importance of collaborative partnerships which he described as ‘a bit like a marriage’ based on being agile and addressing different needs.

“We’re listening, improving and investing in our team all the time,” he remarked and revealed how retail, hospitality, education and healthcare plus an ‘untapped’ Cisco opportunity is where the company is targeting growth.

Guest speakers from Cisco and Dubber discussed how AI will ‘super-charge’ communications whilst panel discussions focused on the challenges and opportunities ahead, plus where existing partners are winning big.

Evolve IP Solutions Director, Scott Rixon, presented a Live Technology Newsletter featuring the company’s latest Anywhere Portal developments, plus why a sustainable supply chain should start with the end point, such as a Jabra headset with replaceable parts.

Paul Harrison Evolve IP MD (EMEA) with UK Sales Director Jamie Hughes

Various Webex improvements to enhance the meeting experience were also discussed during the day alongside PCI compliance, enhanced training and Fixed Mobile Convergence trends.

Pit Stop Challenge

Exhibition stands from key sponsors were combined with a heritage museum tour, racing simulators, giant Scalextric track and a pit stop challenge, where teams battled against the clock to change all four tyres of a Grand Prix car.

The action-packed event ended with an awards ceremony and more networking, fun and games including a magician. It was supported by technology partners Akixi, iTel, Dubber, Enghouse Interactive, Broadsource, Snom, PromptVoice, PRD Intelligence, Jabra, Yealink, Tango Networks, Mondago and The Institute of Telecommunications Professionals. 

Harrison concluded: “Formula 1 and Evolve IP are both striving to lead from the front. It was a very rewarding day and we’d like to extend a big thank you to all our partners and suppliers, including visitors from the Netherlands, who we hope are now in pole position to drive their businesses further forward with our support.”

Evolve IP Boosts Account Management Team With New Arrival – Josh Dolman

Fast-growing cloud collaboration provider, Evolve IP, has bolstered its account management team with the appointment of Josh Dolman to inspire further partner success across the southern part of the UK.

The company’s newest Partner Account Manager provides dedicated day-to-day support across a range of key sales activities, to enhance and grow the company’s base of resellers by providing a suite of white-label ‘best-of-breed’ solutions. These include sophisticated UCaaS and CCaaS solutions.

The 31-year-old is working alongside a team of wider specialists to offer the highest levels of customer management support. His objective is to ensure the Evolve IP product set is their preferred choice.

Business Goals

Josh, from Chippenham, has been working in the industry since leaving university and has completed a successful probation period.

“My role is helping existing partners as well as an element of business development to spread the word across the industry. It’s all about understanding partners’ business goals and helping them utilise our extensive Anywhere Product Suite, as part of a ‘best fit’ approach,” he explained.

Evolve IP has a Cardiff UK HQ and boasts an international carrier-grade platform. It specialises in securely integrating unified communications, collaboration tools, voice and omnichannel contact centre solutions into the cloud.

Josh has a pool of customers south of Birmingham and joins the company from a UC service provider. He has also worked for a large European reseller.

“Evolve IP is building a high profile reputation and is a growing industry force,” he continued. “It’s been great to see how they are already making a difference especially by providing resellers with choice from best-of-breed market products to accelerate their own individual revenue streams. We’re a differentiator.

“My goals now are to help Evolve IP grow a bigger market share within the channel. Equally there’s a focus within the business to up-skill staff and I see an opportunity here for my professional growth. I want to become a best-in-breed account manager to develop my career and also help my partners grow too. It’s a win-win environment, backed by an experienced team of professionals where we all learn from each other.”

Evolve IP Develops A More Powerful AI Voice With AI Studio Innovation

Cloud collaboration service provider, Evolve IP, is shouting about the launch of a new AI-powered in-queue, on-hold call solution, which can help transform the customer experience and dramatically increase reseller revenue streams.

AI Studio enables the creation of professional welcome greetings, auto-attendant, interactive voice response and call menu recordings, mixing them with licence-free music ready to play to queuing and holding callers.

AI Studio, part of the Anywhere Product Suite, is a dynamic white-label offering, developed from a new partnership with industry experts PromptVoice. It combines professional voice artists with AI voices as part of ‘light touch’ management, with recordings available in minutes.

Satisfaction

Evolve IP’s Solutions Director, Scott Rixon, says an improved caller experience plus new opportunities to market and upsell to a captive audience are some of the many benefits, along with simplified call management, particularly outside of business hours.

Increased customer satisfaction, more repeat business and more regular monthly reseller revenue streams can also be generated. 

“Anywhere AI Studio represents a major step forward to deliver a wealth of choice and AI recordings in minutes all from a simplified and streamlined management platform,” he explained. “This improves the caller experience, provides enhanced customer satisfaction and a lucrative monthly recurring revenue stream for resellers – where ‘freemium’ upgrades can help win more up-sell business.”

He added: “It’s a perfect fit for any business of any size and a welcome addition to our powerful Anywhere Product Suite, and work from anywhere ethos.”

Evolve IP’s Solutions Director, Scott Rixon

Impact

PromptVoice Head of Channel, Laura Maddocks says the new solution is designed to transform outbound communications in a fast, easy and effective way, delivering greater and more professional impact.

“It’s a solution that provides much more than just high-quality recordings,” she emphasised. “There’s a fully integrated AI scripting tool to speed up scripting, voice and music selection – plus over 10,000 professionally scripted and pre-recorded messages to simply use or tailor to exact requirements.

“In addition, AI Studio provides access to more than 50 languages and dialects from over 350 professional voice artists. There’s access to a vast library of licence-free music, unlimited bespoke recordings all from the very latest AI characters.”

More details can be found here: https://www.evolveip.net/en-gb/en-gb/solutions/ai-studio 

Evolve IP Accelerate Partner Growth Strategy

Fast-growing Unified Communications service provider, Evolve IP, has added a new name to its flourishing reseller recruitment drive – building on a record 12 months of success.

Mercury Maynard is the latest company to take advantage of Evolve IP’s extensive white label as-a-service and hardware portfolio, which attracted unprecedented numbers of new partners last year.

The IT and network support provider has over 25 years’ industry experience – and joins Evolve IP’s enterprise-grade cloud collaboration suite to add the ‘missing link’ to its integrated solutions ethos.

Evolve IP offers partners two natively integrated voice solutions; Cisco by Webex and Microsoft Teams. These leading technologies are complemented by a range of value add propositions within the Evolve IP Anywhere Product Suite that enable any business to streamline and optimise their communication strategies. 

Aligns

Jamie Hughes, UK Sales Director at Evolve IP, highlighted how Mercury Maynard aligns with Evolve IP’s values by offering their customers innovative, reliable, and cost-effective end-to-end solutions that empower customers to drive efficiencies and ‘work from anywhere’.

“Gaining a partner like Mercury Maynard is extremely valuable to us and increases our presence in Essex and East Anglia. They thrive from providing excellent service and care to their customers,” he pointed out.

“Evolve IP is joining them at a time when they are looking to grow within the hosted telephony space, and we are all looking forward to seeing them prosper in the cloud collaboration sector with our support.”

He added: “Evolve IP continues its growth, onboarding innovative partners who have big targets in 2024. Leading the way by providing partners with best-of-breed technologies and keeping things simple for them to deliver great service, is at the centre of everything we do.”

Jamie Hughes, UK Sales Director, Evolve IP

Enthused

Ian Taylor, Founder/Owner of Mercury Maynard, enthused: “As a Managed Service Provider, the only offering missing from our portfolio was telephony. We are excited about the journey ahead, growing with Evolve IP and enhancing our technology services to better support the businesses already in our care. 

“Our shared commitment to a personal approach is at the core of Mercury Maynard’s values and we eagerly anticipate the future where Evolve IP will help take us to the next level and ensure our customers stay ahead of the curve.”

‍About Evolve IP

Evolve IP boasts an international carrier grade Unified Communications platform. It delivers integrated white-label remote workforce technologies, that enable employees to work anywhere – remotely and securely from any location.

Evolve IP’s work anywhere philosophy differentiates its partner channel by breaking down barriers in a challenging communications market by providing industry leading solutions from global technology vendors. This enables partners to deliver uniform, customer focused solutions across the globe backed by a sustainability programme.

Find out more about Evolve IP here 

 

Evolve IP Launch Powerful Card Payment Solution To Combat Radical Compliance Changes

Global collaboration provider, Evolve IP (EMEA), has launched a seamless end-to-end secure solution to address major payment card information (PCI) changes happening in March. 

Significant reforms are about to come into force that require businesses to have an evidence-based process for card payments, particularly over the phone. Ignoring the impending rule changes could expose businesses to sanctions, fines and irreversible reputational damage.

To help address this major market shake-up, Evolve IP has launched Anywhere Secure Call, the latest addition to its Anywhere Product Suite. This new innovation is powered by technology partner BroadSource who work to drive collaboration in the cloud by helping the globe’s most sophisticated service providers automate, integrate and differentiate their cloud collaboration solutions.

Evolve IP UK Solutions Director, Scott Rixon.

Simplifying business practices

Anywhere Secure Call has been designed to simplify PCI compliance and redefine the card payment landscape. It’s cost-effective, simple to set up, flexible and has been built from the ground up, ensuring proof of active adherence. The critical differentiation lies in ensuring customer payment card details are not stored within recorded voice communications.

Anywhere Secure Call, intelligently directs all transactional voice calls to a designated, PCI-compliant segment of its network automatically. In the event of a PCI audit, businesses need only prove the compliance of this specific component, simplifying the overall process. This innovative approach allows businesses to demonstrate that the relevant voice traffic is isolated from their intricate network infrastructure, effectively ‘de-scoping’ the compliance challenge.

Many organisations are still unaware and unprepared for the radical changes they need to introduce, according to Evolve IP’s UK Solutions Director, Scott Rixon.

He revealed: “From Spring, businesses will need to prove their innocence by providing real-life data and proof of their compliancy, rather than simply verbally defending any guilt that has been implied.”

Time is running out

Anywhere Secure Call is priced on a per-user basis rather than a per-transaction percentage, making it accessible to businesses of all sizes. Whether a small business with just one seat or an enterprise call centre with hundreds, the solution caters to diverse organisational needs.

Rixon emphasised: “At Evolve IP, we believe solutions should work for everyone but currently, that’s not always the case. Some PCI solutions require a minimum deployment of say 50 users which simply isn’t viable for a small business. Equally, other options need to have the ability to scale up to larger enterprises. Also, we even know of some models based on a low cost of entry but then charge higher transaction fees.

“Now any business that needs to take card payments can just enable Secure Call, from a small florist to a gardening company. It can be as simple or sophisticated as required and can even be plugged into a CRM database to automate the whole process. We are covering all angles. But time is running out. Don’t wait any longer.”

Continuing to partner with leading technologies

Haydn Faltyn, CEO and Co-founder at BroadSource, shares the same enthusiasm. He highlighted: “Anywhere Secure Call represents a revolutionary step forward in telecommunications, offering a secure, cost-effective, and customer-friendly solution for payment transactions over the phone. We are thrilled to be working closely with the team at Evolve IP to further solidify our commitment to providing cutting-edge solutions that address the needs of businesses and their customers. Anywhere Secure Call is poised to redefine the landscape of payment processing over the phone.”