Tag: Digital

YouTube expands parental controls in Ireland and beyond

Today, YouTube announced a new set of tools and content standards designed to give parents more control over their teen’s viewing experience. New research also reveals that 77% of EU parents using YouTube’s supervised accounts agree the content their child views is age-appropriate, and 73% agree the tools give them confidence in a safer digital environment for their child.

Dr. Garth Graham, Global Head of YouTube Health, said:

“We believe in protecting kids in the digital world, not from the digital world. That’s why providing effective, built-in tools is so essential, as parents play a critical role in setting the rules for their family’s online experiences.”

“After feedback from parents and guidance from independent experts, we’re equipping families with even more tools and protections that are right for them. This builds on a decade of investments to create a healthy experience for young people on YouTube.”

Key updates shared in a new YouTube blog post include:

  • Additional controls for mindful teen viewing: Parents can now help teens be even more intentional about how they watch, with a control to set the amount of time spent scrolling Shorts. And soon, they will also have the option to set the timer to zero – an industry-first that gives parents flexibility to, for example, set the Shorts feed limit to zero when they want their teen to use YouTube to focus on homework, and change it to 60 minutes during a long car trip to be entertained. Parents will also be able to set custom Bedtime and Take a Break reminders, building on the existing default-on wellbeing protections for teens.

  • Making it even simpler to get the right experience for the right age: A new sign-up process will make it easier for parents to create a new kid account and switch between family accounts in the mobile app, depending on who’s watching with just a few taps. This makes it easier to ensure that everyone in the family is in the right viewing experience with the content settings and recommendations of age-appropriate content they actually want to watch.

  • A blueprint for high-quality teen content: YouTube is introducing new principles to steer teens toward age-appropriate and enriching content. Developed with the Center for Scholars & Storytellers at UCLA and supported by experts from University College London, the APA and Boston Children’s Hospital, these principles will guide YouTube’s recommendation system to raise high-quality videos from creators in Ireland and beyond.

Alongside the new high quality principles for teens, YouTube unveiled a Creator Guide, developed in

partnership with the streaming service’s Youth & Families Advisory Committee and supported by Save the Children International.

Rebecca Smith, Global Head of Child Protection, Save the Children International, said:

“We are pleased to partner with YouTube on the launch of their new Creator Guide, which equips content creators with the knowledge and tools to stay informed, educated and safe online. With the help of this guide, not only can creators make the most out of their own digital experience, but they can support fellow creators as well. This initiative reflects YouTube and Save the Children’s shared commitment to fostering a safer digital environment for all.”

Professor Peter Fonagy, Head of the Division of Psychology and Language Sciences at UCL, said: “The mental health of children and young people is a global concern, and in the digital age the content teens encounter online can have both positive and negative impacts. These YouTube Teen Quality Principles give creators a practical, research-informed roadmap for making videos that are developmentally appropriate, emotionally safe, and genuinely supportive of young people. UCL was delighted to partner on this programme to bring evidence-based insights on adolescent development, helping ensure creators understand their wider responsibility to help teens thrive while minimising potential harm.”

These updates will be rolling out starting today and will expand globally over the coming months.

New YouTube/Ipsos research: A survey conducted by Ipsos for YouTube in August 2025, found that:

  • In the EU, 77% of survey respondents who are parents and have used YouTube supervised account tools said they agree that the content their child views on their supervised YouTube account is appropriate for their age.

  • In the EU, 73% of survey respondents who are parents and have used YouTube supervised account tools said they agree that YouTube’s supervision tools give them confidence that their child is accessing a safer and more controlled digital environment.

Creating For Teens on YouTube: Teens often look at creators for guidance as they grow and navigate the world. Together with global experts, we created a new guide of principles to help you make content that’s responsible, fun, and positive while avoiding harmful qualities so teens can build confidence, connection, and community online. These are the High Quality Principles included in the Creator Guide, to inspire teens to explore, learn, and feel good about themselves:

  • Joy, Fun And Entertainment: Show humor and warmth that lift teens’ moods like a day-in-the- life video or funny, self- accepting outtakes.

  • Curiosity and Inspiration: Encourage exploration through creative tutorials, behind-the-scenes demos, or new hobbies that are easy to try.

  • Deepening Interests and Perspectives: Create deeper dives into subjects teens love, like music, gaming, or fashion, and show process, not just outcomes.

  • Building Life Skills and Experiences: Offer relatable guidance for real-life moments, like teamwork or budgeting, to help them prepare for the future.

  • Credible Information that Supports Well-being: Share accurate, age-appropriate information. Use trusted sources and avoid spreading misinformation.

The Creator Guide also includes a series of top tips for creators to be positive online role models. These include:

  • Set the tone for your community: Speak up against hate, avoid unproductive conflict, and challenge misinformation, while distinguishing between fact and opinion.

  • Create a safer space for everyone:  Encourage teens to revisit their privacy settings, curate their feeds, and unfollow accounts that harm their well-being.

  • Support teen resilience and well-being: Whether it’s from pressures to succeed, to look a certain way, or to fit in with their peers, teens can face an overwhelming amount of stress, leading to burnout and other negative outcomes. Your content can give teens the right tools to build resilience and combat stress.

  • Help teens thrive on and offline: Your impact as a creator doesn’t stop when teens log off. By showing creative ways to connect with friends and family and prioritising healthy habits, you remind them that balance matters.

Teen Creation Guidelines_2-Pager

Increased SME investment in digital transition could add €8.3 billion to the Irish economy

Digital Business Ireland (DBI), the country’s largest representative body for digital and online businesses, has today issued a major new report on supporting the further growth of digital commerce in Ireland. The report, titled ‘Taking Digital Commerce in Ireland to the Next Level’ includes and an economic assessment which estimates that doubling the average level of digital investment by Irish SMEs could add €8.3 billion to the Irish economy.
Digital commerce in Ireland is booming, driven by Irish consumers, with Ireland among the European leaders in terms of online purchasing. This level of consumer demand offers a real and tangible opportunity for businesses in Ireland. In 2024, 37.9% of small enterprises were engaged in digital commerce (CSO) – the second highest in Europe – yet many SMEs have still not reached the level of digital maturity required to compete effectively.
The report argues that businesses should be seeking, on an ongoing basis, to upscale their digital maturity and enhance their digital commerce capabilities. The report also sets-out a new Digital Maturity Model for Ireland that cover five levels: Foundational, Operational, Embedded, Transformational, Exploratory.
Following the publication of the report, Victor Timon, Chair of Digital Business Ireland, said: “The reality of digital transition is that it is a task that is never completed. The tempo of change never slows. For all the progress we have made as an economy, the accelerating pace of digital innovation and the unprecedented opportunities offered by AI means there is always new ground to travel and there is always another level to be reached. Digital Business Ireland’s core message is that all businesses should be striving and supported to move up to the next level of digital maturity. But to achieve this there needs to be transformative uplift in business investment in digital transition in Ireland.”
The report recognises that government and state enterprise agencies including Enterprise Ireland, Fáilte Ireland and the Local Enterprise Offices have played a vitally important role in supporting businesses on their digital journey.  However, the report comes against the backdrop of data which shows that while 74% of Irish SMEs have reached a basic level of digital intensity, only 39% have achieved an advanced level (EU Digital Decade). At the same time, the percentage of Irish SMEs investing in digital transition is falling (ESRI).
The report identifies a number of recommendations for future business supports from both Government and industry. Among the key recommendations are:
  • The introduction of a second, higher-value tier of the Grow Digital Voucher to support businesses in Ireland to invest in next-level digital commerce capabilities, building on the discontinued Enterprise Ireland Online Retail Scheme.
  • The introduction of targeted tax measures, such as Accelerated Tax Credits, to incentivise ongoing business investment in next-level digital commerce capabilities.
While the Grow Digital Voucher represents an important measure to support Irish SMEs at the Foundational and Emerging levels of digital maturity with meeting the costs of digital transition, the current €5,000 grant limit is not sufficient to incentivise SMEs to invest in the types of technologies and capabilities set out in the report.
Feedback to Digital Business Ireland from its member companies and partners has indicated that the previous Enterprise Ireland Online Retail Scheme had proven effective and that a similar scheme should be reintroduced to help business to meet the costs of ongoing investment in upscaling their digital retailing capabilities. Digital Business Ireland also believes tax measures could prove an accessible and effective fiscal approach to incentivising and unlocking business investment in digital transition and the adoption of AI.
The report also discusses how digital advertising is essential to the success of digital commerce, offering businesses, especially SMEs, an accessible and cost-efficient means of reaching interested consumer and growing their sales. The report recommends that the Irish Government actively champion policy positions at an EU level which seek to preserve and strengthen the ability of business in Ireland to use personalised ads. The report also recommends that Government conduct an assessment of the value of digital advertising to the Irish economy and jobs.
The report sets out a number of case studies of Irish-owned brands and retailers who have developed their digital commerce presence with the support of digital agencies who members of DBI:
  • Golden Discs – supported by Truffle Hog
  • Elephant Living – supported by Core Optimisation
  • Lily O’Briens – supported by All human
The report also includes a case study of the Strategic Banking Corporation of Ireland (SBCI) who are a DBI partner and who are playing a leading role in supporting Irish businesses seeking to access finance to invest in digital transition.

Dublin Fire Brigade invests in location intelligence

Esri Ireland, the market leader in Geographic Information Systems (GIS), announces that Dublin Fire Brigade has deployed a new digital mapping system designed to improve emergency response, strengthen firefighter and public safety, and enhance how critical resources are allocated across Dublin city and county.

Ireland’s largest fire and rescue service, Dublin Fire Brigade was founded over 160 years ago. It provides fire, rescue, and emergency ambulance services 24 hours a day, 365 days a year, to Dublin’s 1.5 million citizens. It recently established a new Organisational Intelligence Unit with a key goal to optimise the use of location-based information to effectively manage fire risks and help keep communities safe.

Built using Esri’s ArcGIS technology, the new digital mapping system brings together operational data, such as the locations of fire stations and historic fire incidents, with third-party data – including census and population health information – for the first time.

Enhanced insights support increased safety for both the public and firefighters by raising awareness of buildings in Dublin with fire safety issues – such as inadequate means of escape, building defects, or over-occupancy. Using the technology, Dublin Fire Brigade can now map this information and put effective response plans in place that take known issues into account.

What’s more, the technology is enabling Dublin Fire Brigade to carry out more targeted community fire prevention activities by focusing citizen safety campaigns on specific vulnerable groups, especially in locations that are experiencing clusters of dwelling fires. It can easily see where fire safety efforts are still needed to reach at-risk communities, as well as contextual data such as concentrations of smokers or elderly people.

In addition, Dublin Fire Brigade is using Esri’s ArcGIS technology to identify optimal locations for new fire stations as Dublin continues to expand, as well as to ensure that aerial fire appliances are strategically located to reach the tallest and highest-risk buildings.

Dublin Fire Brigade plans to make the system widely available across varying departments within the organisation to enable more strategic planning and informed decision-making.

Rob Howell, Station Officer, Organisational Intelligence Unit, Dublin Fire Brigade, said: “It has been a really successful collaboration. The consultants at Esri Ireland have a high level of expertise, both in terms of their GIS knowledge and their project management skills. This technology gives us the ability to target our fire prevention strategies – we can deliver campaigns in the right locations to reach the most vulnerable people and have the biggest impact in terms of community fire prevention. Equally, we have to consider firefighters’ health and safety as well as that of the general public and, by being better informed, we can improve our responses to incidents and keep our responders safe in fires and other emergency situations. The potential for location intelligence in the fire service is absolutely huge and has a big role to play in our future.”

Gareth McBride, Customer Success Manager, Esri Ireland, said: “Dublin Fire Brigade is continuously evolving the fire service to meet the needs of Dublin’s residents, businesses, institutions, and visitors. To support this, it is embedding geospatial data intelligence at the heart of operational and strategic decision-making. Location intelligence is helping the fire brigade in managing and reducing fire risks, addressing some of the biggest dangers in a changing cityscape. We are delighted to be working with Dublin Fire Brigade on such an important and necessary project, and excited to see its expanded capabilities as the technology is rolled out more widely.”

HP OfficeJetPro 9135e Printer review

The HP OfficeJet Pro 9135e is positioned as the flagship of HP’s latest OfficeJet lineup, designed specifically for heavy-duty home offices and small businesses. It replaces the popular 9025e, bringing subtle but meaningful refinements in speed, security, and paper handling.

If you are looking for a “laser alternative” that can handle high-volume document workflows without the bulk of a toner-based machine, this is one of the strongest contenders on the market and comes with a very nice external touchscreen display and also you can print direct from your mobile phone or laptop via the HP Print app which works really well.

Key Specifications

Feature Performance
Print Speed Up to 25 ppm (Black) / 20 ppm (Color)
Paper Capacity 500 sheets (Dual 250-sheet trays)
Scanner Single-pass, 2-sided (duplex) ADF (35 sheets)
Monthly Volume Recommended up to 2,000 pages
Connectivity Dual-band self-healing Wi-Fi, Ethernet, USB, Bluetooth

This is a Productivity Workhorse, The standout feature is the dual 250-sheet paper trays. This allows you to keep a full ream of paper loaded at all times, or use one tray for standard A4/Letter and the other for specialized media like envelopes or letterheads.

With Efficient Scanning the single-pass duplex ADF is a lifesaver for office environments. It scans both sides of a page simultaneously, which is significantly faster and more reliable than “reversing” ADFs that physically flip the paper.

Modern Interface & Security, The 4.3-inch color touchscreen is responsive and intuitive. It also features HP Wolf Pro Security, which provides hardware-level protection against cyber threats—a rare but welcome addition for home office hardware. You can see more in the video review below.

The printer can be noisey like others when printing a large run of sheets again you can get a sample in the video below but in fairness most printers suffer this.

The HP OfficeJet Pro 9135e is a refined, reliable evolution of the 9000 series. It is best suited for users who value paper capacity and scanning speed above all else. This is Ideal for poeple that  frequently scan double-sided documents and need to print 500+ pages a month without constantly refilling the paper tray.

Key Features

Duplex printing

Allows you to print on both sides of the page, cutting your paper use by up to 50%.

Scan size ADF (maximum)

Allows multiple pages to be copied or scanned at one time

Borderless

Borderless photos are printed right to the edge of the paper. You get beautiful photo prints with no trimming!

Digital sending standard features

Save time by sending scanned documents or photos directly from your printer to email recipients.

Wireless capability

HP wireless direct is a new feature that allows your Wi-Fi capable devices (for example: smart phones, tablets, or computers) to make a wireless network connection directly to your printer without using a wireless router or access point.

Connectivity standard

Add this device to your office Ethernet network to share with your workgroup.

Vodafone reveals record-breaking connectivity trends in 2025

Ireland’s appetite for connectivity continues to soar, with Vodafone Ireland’s latest network insights revealing record-breaking data usage, festive surges, and a clear shift in how the nation communicates.
Mobile data usage rose by 19.24% year-on-year, climbing from 445,133 TB in 2024 to 530,794 TB in 2025. The busiest day for data was Tuesday, 9th December, when 1,660 TB was consumed nationwide as Storm Bram swept across Ireland. Evenings remain Ireland’s prime time for digital activity, with 10 PM emerging as the busiest hour for online engagement.
While data demand continues to rise, overall voice traffic fell by 7.83% compared to 2024, reflecting a growing preference for messaging, video calls, and social platforms over traditional voice communication. Yet, calls still matter when it counts. The busiest day for calls in 2025 was Wednesday, 26th March, with 502,273 Erlangs – equivalent to approximately 10 million calls, assuming an average 3-minute duration.

Christmas and New Year’s Day saw millions reconnect. Christmas Day recorded almost 3.4 million calls, while New Year’s Day soared past 4.5 million. Together, that’s over 8 million calls during the festive period, proof that when it matters most, Ireland still picks up the phone.

Beyond everyday patterns, 2025 was marked by extraordinary peaks in data usage during Ireland’s major events. During the Ireland vs South Africa rugby match, Vodafone’s network handled over 15,000 calls. Across last year’s Autumn International home matches, Vodafone Ireland’s network managed over 220 TB of data, the equivalent of streaming 73 million songs. Summer’s biggest music moments drove massive connectivity spikes, with Vodafone’s network handling over 5 TB of mobile data across the Dua Lipa and Lana Del Rey concerts at Aviva Stadium – powered by thousands of photos, live streams, and social sharing.
These insights underscore the importance of staying connected in today’s world. As demand for data continues to rise, Vodafone Ireland is currently in the midst of a €500 million five-year investment cycle to enhance network performance across the country.
This ongoing investment and network upgrades have ensured an increasingly fast, reliable service for customers, and saw that Vodafone Ireland was recognised by independent benchmarking organisation, umlaut, as “Best in Test” for the tenth consecutive year in 2025.
Technology now touches every part of life – from accessing government services and our ways of working to planning journeys on public transport and staying in touch with loved ones. Ireland is more connected than ever before, and 2026 will bring new opportunities and challenges for our networks as our digital evolution continues.

How Real-Time Streaming Tech Powers Live Dealer Casinos?

Here’s the thing most players don’t think about when they sit down at a live dealer table: somewhere, in a perfectly lit studio, a real human is shuffling cards while an army of cameras, servers, codecs, and network engineers quietly lose sleep so your blackjack hand doesn’t freeze on a seven of hearts.

Live dealer casinos feel effortless. That’s the magic. But behind that smooth stream is one of the most demanding real-time tech setups in online entertainment. This isn’t Netflix. You can’t buffer your way out of a bad hand.

So let’s pull back the velvet curtain and talk about how real-time streaming technology actually powers live dealer casinos—and why it’s way more impressive than most people realize.

 

Why Live Dealer Streaming Is a Different Beast

Streaming a movie is easy. Stream it late? No problem. Pause it? Totally fine. Stream a live casino game? That’s a high-wire act without a safety net.

Live dealer casinos require ultra-low latency, meaning the time between the dealer dealing a card and you seeing it must be nearly instant. We’re talking fractions of a second. Any delay longer than that, and players start shouting “rigged” in the chat.

On top of that, everything must be synchronized:

  • The video feed 
  • The betting interface 
  • The game logic 
  • The timer counting down your decision 

If even one of these slips, the illusion collapses. And once the illusion is gone, so is the trust.

 

The Studio: Where the Magic Actually Happens

Live dealer studios are closer to TV broadcast sets than casinos. Dealers don’t just stand at a table; they perform under intense lighting designed to eliminate shadows, glare, and suspicious reflections.

Multiple HD cameras surround the table. Not one. Not two. Usually three to five, capturing:

  • A wide shot of the dealer 
  • A close-up of the cards or wheel 
  • A backup angle in case something goes wrong 

These feeds are captured simultaneously and pushed into real-time encoding systems. No editing. No retakes. If the dealer drops a card, the internet sees it.

This is where latency becomes the enemy. Every extra processing step adds delay, so casino streaming setups are stripped down to essentials. Speed beats beauty.

 

Encoding: Turning Reality into Data (Fast)

Once cameras capture the action, raw video is useless unless it’s compressed—fast. This is where real-time encoders step in.

Encoders convert video into formats that can travel quickly across the internet without destroying image quality. Modern live casinos rely on adaptive bitrate streaming, which means the stream adjusts itself on the fly depending on your connection.

Strong Wi-Fi? You get crisp HD.
 Weak signal? The resolution drops, but the game continues.

That’s why you can play from a café, a train, or your couch without the table freezing mid-spin. It’s not luck. It’s math, bandwidth management, and ruthless optimization.

 

The Invisible Middleman: Streaming Servers

Here’s a fun fact: the dealer isn’t streaming directly to you.

Between the studio and your screen sit distribution servers scattered across regions. These servers decide the fastest possible route for the video to reach you, shaving milliseconds wherever they can.

This is especially important for players hopping between platforms while comparing options like the best online casino ireland has to offer, where performance and smoothness often matter more than flashy bonuses.

The same logic applies again when players debate which platform truly deserves the label best online casino ireland—because when the stream stutters, no welcome offer can save the experience.

 

Syncing Video With Bets: The Real Challenge

Video alone isn’t enough. The casino must sync what you see with what you can do.

When the dealer says “Place your bets,” a countdown timer appears. That timer isn’t cosmetic. It’s linked to the same system handling the video feed, the dealer’s actions, and your clicks.

This requires event-driven architecture, where every action triggers multiple responses instantly:

  • Dealer starts dealing → betting closes 
  • Card hits the table → result updates 
  • Wheel stops spinning → payouts calculate 

If any of these lag behind the video, chaos follows. Imagine betting on a hand after seeing the card. Exactly. That’s why live dealer platforms are built like financial trading systems, not casual games.

 

Latency Wars: How Casinos Keep It Fair

Fairness in live dealer casinos isn’t just about honesty—it’s about timing.

To prevent abuse, casinos deliberately add tiny, controlled delays to certain actions. Not enough for players to notice, but enough to prevent anyone from exploiting network advantages.

This balancing act ensures that:

  • Everyone sees the same action at the same time 
  • Bets are locked fairly 
  • No one gains an edge by sitting closer to a server 

It’s a constant war against physics, geography, and impatient players.

 

Human Touch, Digital Precision

One reason live dealer casinos exploded in popularity is psychological. Humans trust humans.

Seeing a real dealer shuffle cards does something algorithms never could. It lowers suspicion. It adds warmth. It turns gambling from a cold interface into a shared moment.

But that human touch is supported by ruthless precision. Every shuffle is tracked. Every card scan feeds into a backend system verifying outcomes in real time. The dealer smiles. The software double-checks.

It’s theatre backed by engineering.

 

What’s Next: Faster, Closer, More Immersive

The future of live dealer streaming isn’t just higher resolution. It’s lower latency, regional micro-studios, and interactive layers.

Expect features like:

  • Dealers responding to chat in real time 
  • Personalized camera angles 
  • Seamless switching between tables without reloads 

As 5G and edge computing mature, the gap between physical casinos and digital tables will shrink even further. The screen will disappear. The experience will remain.

 

Live dealer casinos work not because they look real—but because the technology behind them refuses to fake anything.

Every spin, every card, every awkward dealer joke travels across oceans in milliseconds, balanced on a knife-edge of timing and trust. It’s messy. It’s complex. And when it works, it feels effortless.

Which is exactly the point.

Esri launches interactive map of festive events in Ireland

Esri Ireland, the market leader in Geographic Information Systems (GIS), has announced the launch of a digital map of fun-filled events happening around Ireland this festive season.

The interactive, easy-to-use StoryMap will help yuletide revellers to navigate what’s on across the island of Ireland this Christmas. From markets and festivals to light shows and ice-skating, there is something to suit all ages and interests.

The festive map includes a Web App enabling the public to search for events by county and location, to make planning your festive adventures even easier.

Esri Ireland specialises in the application of geographic information systems, helping customers record where things happen and analyse why, with the aim of providing insight and helping them to make better decisions.

As Esri’s official point of presence in Ireland and Northern Ireland it has, since 2002, partnered with both the public and private sector to help them understand the impact of geography on their business.

Recognised as one of the Best Workplaces in Ireland, Esri Ireland is part of the Esri Global Network, a billion-dollar privately held software company with nearly 10,000 employees worldwide. www.esri-ireland.ie

Ergo named Microsoft Ireland Azure Partner of the Year

Ergo, Ireland’s leading IT solutions provider, has been named Microsoft Ireland Azure Partner of the Year 2025. Ergo received this prestigious award for its consistent excellence in leveraging Microsoft Azure technologies to drive transformative results for organisations.

This recognition highlights Ergo’s leadership in cloud migration and digital transformation, emphasising the company’s exceptional Azure expertise and its ability to deliver innovative and impactful cloud solutions. Ergo was distinguished by its ability to lead large-scale Azure migrations and deliver Azure AI solutions that address complex business challenges while prioritising security, cost efficiency, and agility.

Microsoft commended Ergo’s technical depth and its year-on-year growth with a strong focus on helping customers modernise their IT environments. The company’s track record of supporting organisations in migrating to the cloud and leveraging technology to improve efficiency and resilience was also highlighted.

Commenting on the announcement, Steve Blanche, CTO at Ergo, said:

“We are immensely proud to be named Microsoft Ireland Azure Partner of the Year once again. This award is a testament to the expertise and commitment of our people, who go above and beyond to deliver genuine value for our customers every day. Over the past three decades, we have built a strong and lasting partnership with Microsoft, one that continues to develop as technology advances. Together, we are helping organisations in Ireland to adapt, innovate, and maximise their investment in the cloud.”

Clare Hillis, Enterprise Partner Lead at Microsoft Ireland, extended her congratulations and added:

“Ergo has excelled at delivering impactful transformation for our customers, successfully managing some of the largest and most complex cloud migrations this year. Throughout this period, we have seen Ergo and our customers working in strategic partnership and going from strength to strength. I’m absolutely delighted to congratulate Ergo on this recognition, as there is no partner over the last 12 months that has deserved this award more.”

This latest award highlights the depth of expertise and collaboration between Ergo and Microsoft, reinforcing their shared commitment to support organisations in Ireland on their digital transformation journeys.

Ergo has also renewed its certification as a Microsoft Azure Expert Managed Service Provider. Having first achieved this elite accreditation in 2021, Ergo has successfully passed a rigorous independent audit of its IT service management capabilities across people, process, and technology. This certification confirms Ergo’s ability to deliver consistent, repeatable, innovative managed services on Azure, meeting the highest standards set by Microsoft for technical capability, customer service, and operational excellence.

Together, these achievements reinforce Ergo’s recognition as Azure Partner of the Year 2025 and reaffirm its position as one of Ireland’s leading Azure partners.

You can find more information on Ergo’s cloud migration and AI capabilities here.

How Can Remote Tech Support Services Accept Payments Without Customer Friction?

Remote tech support services depend on fast and secure payments to keep operations smooth. Customers expect quick help and simple checkout experiences without extra steps or confusion. To accept payments without friction, remote tech support services must use digital methods that combine speed, convenience, and security.

Simple options such as payment links, virtual terminals, and mobile payments reduce customer effort while allowing teams to collect fees safely from any location. These tools also help build trust by making transactions clear and easy to complete in just a few steps.

A frictionless payment system not only saves time but also improves customer satisfaction and repeat business. With the right setup, remote tech support teams can serve clients across different regions while keeping payments safe and straightforward.

Frictionless Payment Acceptance Strategies for Remote Tech Support

Remote tech support services can accept payments without adding complexity by focusing on speed, security, and convenience. Customers value flexible digital payment options and a smooth process that confirms transactions instantly and protects their data.

Streamlining the Checkout Process for Remote Payments

To reduce friction, remote tech support providers should make online payments as fast and simple as possible. Clear pricing, visible payment buttons, and minimal steps from invoice to confirmation help customers complete transactions without hesitation. Checkout pages should load quickly and work seamlessly on both mobile and desktop devices.

A merchant account for tech support companies can support multiple payment methods, including credit cards, ACH transfers, and digital wallets. Choosing a provider that specializes in high-risk industries helps prevent delays or declines that might disrupt service.

Security builds confidence. Using SSL certificates and payment tokenization helps protect sensitive details. Transparent transaction summaries also reduce the chance of disputes. These adjustments create a cleaner customer experience while allowing businesses to receive funds efficiently.

Leveraging Virtual Terminals for Secure Transactions

Virtual terminals allow remote staff to process payments through a secure web interface, even without direct access to the customer’s physical card. Agents can enter payment information on behalf of the client after support sessions or service calls. This process fits businesses that help customers by phone or remote desktop.

To maintain trust, each transaction should include multi-factor verification or a one-time authorization code. Encryption technology can protect both customer and business data against unauthorized access.

Virtual terminals often integrate with customer management systems. This helps track payment history, automate receipts, and identify repeat clients. Automatic transaction emails confirm successful payments, saving time for both sides. Staff training also plays an important role, as well-informed agents can handle sensitive information responsibly while still providing quick assistance.

Utilizing Payment Links to Simplify Remote Billing

Payment links offer a simple way to collect payments without a full e-commerce system. After finishing a remote support session, a technician can send a link through email, text, or chat. The customer clicks the link, reviews the invoice, and completes payment in seconds.

Payment links work well for subscription renewals, one-time troubleshooting sessions, or follow-up services. Each link can include a secure token to prevent unauthorized use. Businesses can also customize the link with branding and invoice details to improve clarity.

This method reduces the administrative load on both parties. Customers appreciate having control over when and how they pay, while businesses can automate reminders for unpaid invoices. For small or growing remote tech support firms, this can reduce billing errors and improve cash flow consistency.

Accepting Payments via QR Codes and Digital Wallets

Adding QR codes and digital wallets gives customers more flexibility during checkout. A QR code can appear on an invoice, email, or chat window. Customers scan it with their smartphone and complete the transaction using stored payment information. This direct path eliminates manual data entry and minimizes mistakes.

Digital wallets, such as mobile pay apps, speed up checkout because users already have their payment and verification details saved. Quick authentication through face or fingerprint recognition avoids extra security steps while keeping the transaction safe.

For remote tech support, these tools fit perfectly into a digital workflow. Customers working from their own devices can authorize payments securely within seconds. Merchants can then receive instant confirmations, reducing delays in service continuation or subscription renewals. This convenience helps build confidence and loyalty across repeated service interactions.

Optimizing Payment Experience and Security for Customer Support

Secure and intuitive payment processes build trust between customers and remote tech support providers. Clear data protection, transparent payment steps, and easy resolution of issues help reduce friction and create a smoother support transaction.

Guaranteeing Data Security and SSL Encryption

Customers expect safe handling of their credit cards and payment information. Remote tech support services must protect every transaction through SSL encryption, which secures data transferred between the user and the server. This prevents unauthorized access and keeps sensitive details private.

Strong multi-factor authentication adds another layer of confidence. Verifying identity through a code, fingerprint, or app confirmation keeps accounts safe from misuse. Providers should also store limited payment data, using tokenization to replace card details with encrypted tokens.

Clear communication about how data is used helps create transparency. A short message during checkout that explains encryption measures and secure data processing can calm user concerns. Customers who trust the payment flow tend to complete transactions without hesitation.

Minimizing Cart Abandonment Through Payment Experience Improvements

A large number of users drop out of a purchase if the payment page feels confusing or time-consuming. Simplifying each step reduces cart abandonment and increases completed transactions. Tech support services should remove unnecessary fields, use autofill where possible, and support common payment methods such as credit cards and digital wallets.

Fast-loading screens and clear progress indicators help customers know how close they are to completing payment. Businesses can test different layouts and measure the number of clicks to finish a purchase. If it takes too long or feels uncertain, users may leave.

Offering a guest checkout option can also help. Not everyone wants to create an account for one-time support. Reducing account creation barriers and showing clear pricing from the start builds trust and keeps customers moving forward.

Reducing Chargebacks and Improving Customer Experience

Chargebacks often occur when users misunderstand charges or fail to recognize a vendor’s name on their credit card statement. To prevent this, customer support teams should provide clear, itemized receipts that describe the service performed.

Fast response to disputes and refund requests matters. By maintaining detailed records of chat logs, invoices, and payment confirmations, tech support providers can resolve claims without conflict. Transparent communication also discourages unnecessary chargebacks.

Automating transaction reviews helps catch suspicious payments. Combining fraud detection tools with transparent policies creates a safer environment for both the provider and the customer. Reliable transaction accuracy improves the customer experience and protects the reputation of the service.

Conclusion

Remote tech support teams can reduce payment friction by using digital tools that make each transaction clear and secure. Virtual terminals, online invoices, and payment links allow customers to pay quickly without extra steps or special hardware. These methods cut delays and improve trust.

Clear communication about payment options also helps customers feel at ease. A short message that explains the process or a simple checkout page can reduce confusion. Customers want confidence that their data remains safe and the process stays simple.

Automation can support smooth billing for repeat services. For example, setting scheduled payments or subscriptions avoids manual entry and reduces common errors. With fewer interruptions, both sides gain time to focus on service rather than payment details.

By combining flexible online methods with secure systems, remote tech support providers can keep transactions easy, fast, and transparent. This approach builds stronger client relationships and steady revenue without unnecessary complexity.