Tag: authorities
Car rental websites improve consumer information and contract terms following CCPC and EU-wide online sweep
The Competition and Consumer Protection Commission (CCPC), working with EU consumer authorities, has proactively engaged with Etrawler Unlimited Company, trading as Holiday Autos and Argus Car Hire, to clarify consumer information on these car rental websites.
The improvements follow a coordinated EU-wide sweep of 78 third-party car rental websites conducted in 2022 by consumer protection authorities in 10 EU member states and Norway, led by the European Commission. The aim of the sweep was to assess and improve compliance with EU consumer protection laws.
The sweep identified areas of potential non-compliance with consumer protection laws by various car rental websites. Issues raised with Etrawler were addressed to ensure that consumers can make informed choices based on clear information.
Since early 2024, Argus Car Hire and Holiday Autos have implemented a number of positive changes across their websites:
- Contact email addresses were added on the Argus Car Hire and Holiday Autos websites as an additional contact channel alongside a pre-existing phone number, chat function, WhatsApp and customer portal.
- While road taxes and airport fees were included in the quoted price, following engagement with the CCPC the price summary box now clearly states that these charges are part of the total cost, making it easier for consumers to understand exactly what they’re paying for.
- Clearer information on the use of credit and debit cards is provided during the booking process and in booking confirmation emails.
During engagement with the CCPC, Argus Car Hire and Holiday Autos stated that they were already in the process of updating their no-show policies so that consumers are offered an alternative car with no fees in the event that a supplier cannot fulfil a booking due to a flight delay or cancellation. In addition, if a consumer is a no-show but contacts Argus Car Hire or Holiday Autos within 72 hours of the scheduled pickup, they receive a refund minus the flat cancellation fee.
The CCPC has been monitoring the implementation of these changes.
Pat Kenny, CCPC commission member, said:
“We want consumers to feel confident and protected when renting a car online. Online car rental should be transparent and fair for every consumer.
“We welcome the action taken by Etrawler to enhance clarity and transparency of the information available to consumers, enabling them to make informed decisions.
“The results of the sweep on car rental websites demonstrate how the CCPC and consumer protection authorities across Europe work together to ensure consumers’ rights are upheld.”
Under the Consumer Protection Cooperation framework, national authorities work together to effectively tackle widespread infringements of EU consumer law and to review the commercial practices of traders.
The Competition and Consumer Protection Commission (CCPC) is the statutory body responsible for enforcing and promoting compliance with competition, consumer protection and product safety law, with new and expanding roles in digital and data regulation. We make markets work better for consumers and empower consumers to make informed choices through our consumer helpline, our website, public awareness campaigns and our financial education initiatives. For more information, visit CCPC.ie.
What to Do if Your Phone Is Stolen: 7 Essential Recovery Tips
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Use Find My iPhone (Apple Devices) or Find My Device (Android)
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Contact Your Service Provider
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Remote Lock Your Phone
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Report the Theft to Local Authorities
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Check Lost-and-Found Services
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Use Third-Party Apps
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Protect Your Phone with a Case and Screen Protector
Top-Rated iGaming Legislation Authorities In Europe
Gambling is an activity of high risk; which may be the reason why people enjoy the thrill that comes with it. However, despite the number of wins and losses gamblers may record, there is the need for assurance regarding casino games being fair and player protection too. The European gambling market is the biggest in the world and there are thousands of EU casino brands that have different licences and operate in different countries. To ensure fairness and gambling protection, the gambling industry has mandated holding a legal license from any regulatory body like Malta, Curacao, Kahnawake, Gibraltar, and UKGC. This requirement is not specific to online or offline gambling but to both if they want to freely operate their business legally.
Smart gamblers are aware of the fact that gambling is risky but they choose to stake their money in regulated casinos for playing safely and protecting personal data. Regulators offer multiple benefits to punters and including the safeguarding of funds and fair play. Many gambling commissions across the world stand on the same set of principles of equilibrium.
ARJEL
When punters think of gambling, the first place that pops into their minds is Las Vegas. However, France happens to be one of the most important and happening gambling locations. It is open to the world and approved the regulation of online or virtual gambling in 2010. To protect punters who enjoy both offline and online gambling.
The country established the Autorite de Regulation des Jeux en Ligne or ARJEL. This is responsible for issuing gambling licenses to French gambling companies. However, the con of this authority is that it has become popular due to its high tax rates which are challenging for the operators that fall under this jurisdiction. Since France stands as the largest betting market in Europe, the ARJEL aims at protecting gamblers against issues that may make them feel cheated while trying to appreciate the games they choose to play online for winning cash.
United Kingdom Gambling Commission
The UKGC happens to be one of the most popular gambling regulars in the gambling industry. This body is ladened with responsibilities regarding establishing license procedures for gambling companies in the UK. Compared to other authorities UKGC has a lot of power and basically determines how the gambling market will look in the United Kingdom. Almost all good casinos across the UK hold licenses from the UKGC since it governs all casinos under its jurisdiction.
Operating a casino without a UKGC license in the UK is illegal and multiple fines have been taken for the same. Due to these limitations, many UK punters prefer non-UK casinos due to their independent approach. As per 2021 reports, the UKGC has issued over 3600 licenses to 2600 online gambling platforms. There are more than 175 online casinos operating in the UK. Just like other gambling operators, the companies are liable to pay taxes in order to obtain permission for operating in the country. The good part is that this license is affordable and punters can experience transparent gameplay which improves winning chances.
Spillemyndigheden
This is also known as the Danish Gambling Authority which is an exclusive authority that falls under the Danish Ministry of Taxation.
This body ensures that the gambling market in Denmark is regulated to protect players against illegal or unfair gambling. The duties of this authority include the administration of gambling legislation and license, lotteries, betting, online casinos, gaming machines, public poker tournaments, and land-based casinos. The key duties are issuing licenses, supervising gambling operators, and monitoring the gambling industry. Other essential functions include international cooperation, advisory services, and responsible gambling.
AAMS
Only the state in Italy reserves the right to allow gambling activities. Amministrazione Autonoma dei Monopoli di Stato- Autonomous Administration of the State Monopolies or AAMS holds the power to regulate gambling matters and issuing of gambling licenses within Italy. If any of the rules set by this body is flouted, the punishment could be from as mild as a fine to serious action like imprisonment.
Spelinspectionen
This Swedish gambling authority fulfils the duty of ensuring the legality, safety, and reliability of the Swedish Gaming market. According to this regulatory body, their prime aim is to provide customers with tools that are required for fair gambling along with lessening the harmful social effects that gambling might have on customers. In order to protect gamblers in Sweden, this body has launched a self-exclusion tool known as SpelPaus where punters can restrict their gambling tendencies.
Conclusion
Gambling is a major issue in the UK and it affects millions of people and their families. Between 3-5 of every 100 punters in Europe suffer from a gambling addiction. Ethnic and racial minorities record higher problem gambling. The problem gambling risk factors are quite similar to those predisposed to drug and alcohol addiction.
Swedish gambling statistics state that the rate of divorce for gambling addicts stood at 53.5% as compared to 18.2% for non-gamblers. There are however no specific game categories that impose higher risk. Over 95% of lifetime gambling addicts suffer from at least one more disorder.
