Category: Business

eBay Celebrates 30 Years of Creating Economic Opportunity

eBay, Inc. a global commerce leader that connects millions of buyers and sellers around the world, today celebrates three decades of ecommerce success. Since its founding in 1995, eBay has shaped the way enthusiasts participate in the circular economy, empowering entrepreneurs and creating economic opportunity for millions.

“eBay’s 30th anniversary is an important milestone we share with our global community of buyers and sellers, who’ve been with us every step of the way,” said Jamie Iannone, Chief Executive Officer at eBay. “Looking ahead, we’ll continue to leverage innovation and AI to make eBay simpler and more trusted, while building a stronger marketplace for the decades to come.”

To mark its 30th anniversary milestone, eBay is hosting a series of special events in New York City to honour the buyers and sellers who have shaped its journey since 1995.

 

  • Celebration at Nasdaq: Today, eBay CEO Jamie Iannone and company executives will ring the opening bell at the Nasdaq MarketSite. The moment reflects eBay’s impact on global commerce and its continued innovation designed to better serve small businesses, entrepreneurs and enthusiasts around the world.
  • Immersive ‘95 Shop: Complementing the ceremony, eBay is launching an immersive retail experience – the ‘95 Shop – a tribute to the iconic trends and items from its founding year. The activation is where 90s nostalgia meets three decades of recommerce innovation. It features a “Greatest Hits” auction across Fashion, Collectibles, and Motors, a series of eBay Lives from leading sellers, and more immersive experiences. Located at 45 Grand St. in New York City, the shop will open on Sept. 4 for one day only.

AI-Powered Innovation At Scale

eBay’s global scale, category expertise, and unparalleled breadth of inventory enable the company to deliver personalized, scalable, and magical experiences for its customers worldwide.

By combining sought-after inventory in focus categories, such as Collectibles, Fashion, and Motors, with innovative tools and strategies, eBay continues to expand its role as a trusted marketplace for sellers and buyers. AI helps in this mission by enhancing discovery, trust, and engagement: to date, eBay has enabled more than 10 million sellers to generate well over 200 million listings with AI tools. Internally, AI-powered services help streamline workflows, unlock deeper insights, and foster creativity, ultimately allowing employees to focus on higher-value activities.

Beyond AI, eBay is reimagining ecommerce through innovations like eBay Live, a dynamic shopping experience that continues to scale with strong seller adoption and growing buyer engagement. Together, these initiatives drive eBay’s ability to build on its category strengths, technological capabilities, and community of sellers to shape the future of ecommerce.

From vintage collectibles and pre-loved fashion to one-of-a-kind treasures, eBay has built one of the most dynamic and trusted marketplaces in the world, enabling customers all over the world to buy and sell with ease. As the company looks to the future, it remains committed to building communities, harnessing new technologies and reinventing the future of ecommerce. For a timeline of eBay’s historical moments, visit Our History.

IMI launches 2025 National Leadership Conference to help Irish leaders drive growth and lead change

The Irish Management Institute (IMI) today announced the launch of the 2025 National Leadership Conference (NLC), taking place on Thursday, October 2nd at IMI’s Sandyford campus, which will bring together Ireland’s top business leaders to discuss the challenges and opportunities of leading organisations in an era of heightened volatility and disruption.

This year’s NLC will focus on helping leaders move from insight to impact, develop key capabilities to navigate uncertainty, and position their organisations for long-term success. Former Editor-in-chief of the Economist, Bill Emmott, is to address the 2025 Irish Management Institute (IMI) National Leadership Conference on the critical role of leadership in driving transformation in an era of heightened volatility and disruption.

As the AI transformation accelerates, speakers will offer insights on how decision makers can successfully harness the power of the technology in their business; developing an organisational culture of innovation that embraces change; and cultivating and leading high-performance teams.

Keynote speakers at the event include Dómhnal Slattery, former CEO of Avolon, and Enda O’Coineen, Group CEO of the Business Post Group. Other speakers at the conference include Jennifer Melia, CEO of Enterprise Ireland, Alice Mansergh, CEO at Tourism Ireland, Joe Heneghan, CEO at Revolut Europe, and Emma Redmond, General Counsel & Head of OpenAI Ireland.

Commenting on the event launch, Shane O’Sullivan, CEO of the IMI, said: “Irish business leaders are navigating a highly complex environment, shaped by global volatility, a tightening domestic economy, and the accelerating pace of technological change. In this climate, it’s all too easy to become consumed by immediate pressures and lose sight of the bigger picture. But long-term success depends on leaders keeping their focus on future growth, building the capabilities to adapt, and seizing opportunities even in uncertain times.

“At IMI, we see that many leaders already have the insights— the real challenge lies in turning those insights into tangible impact. The National Leadership Conference is an important forum bringing together Ireland’s leadership community that can help to forge the capabilities for current and future success. IMI research shows that while most leaders are aware of the key challenges facing their organisation, many are finding it difficult to identify and put in place the capabilities and strategies to overcome these obstacles and drive growth.

“With an impressive line-up of national and international industry leaders, this year’s conference will give Ireland’s decision makers the tools to sharpen their capabilities, navigate uncertainty with confidence, and unlock future growth.”

For more information and to register for the National Leadership Conference, visit: https://www.imi.ie/events/national-leadership-conference-nlc-2/

Custom Application Development Company — How to Choose the Right Partner & Maximize ROI

If your business needs software that fits exact workflows and scales with growth, hiring a reliable custom application development company is critical. Off‑the‑shelf solutions may work for many tasks, but when you require unique integrations, industry compliance, advanced security or AI‑driven features — bespoke software delivered by an experienced team becomes a business advantage.

Why choose custom application development? Custom application development provides a tailored solution that aligns with your specific processes and objectives. Compared to off‑the‑shelf software, a custom solution offers:

  • Full alignment with business workflows and unique user journeys.
  • Seamless integrations with ERP, CRM, payment gateways and third‑party APIs.
  • Better scalability and long‑term total cost of ownership.
  • Stronger security and compliance (GDPR, HIPAA, industry standards).
  • Competitive advantages through unique features and functionality.

Key services offered by a custom application development company:

  • Custom software development (web & mobile)
  • Custom ERP development and integrations
  • Fintech & payment solutions development
  • Healthcare software with compliance (HIPAA, data protection)
  • IoT / IIoT solutions and device connectivity
  • AI / ML integration and data engineering
  • MVP development & rapid prototyping
  • Legacy modernization and platform re‑engineering
  • QA, automated testing and performance optimization
  • DevOps, cloud migration and managed hosting
  • Staff augmentation and dedicated development teams

How to evaluate prospective vendors: 8 practical criteria

  1. Relevant industry experience
    Look for case studies in your industry: fintech software company experience for payment platforms, healthcare app experience for EHR integration, logistics experience for WMS or tracking systems.
  2. Technical stack and expertise
    Ensure the vendor works with technologies you need (backend: Node.js, Java, .NET; frontend: React, Angular, Vue; mobile: Swift, Kotlin, React Native; cloud: AWS, GCP, Azure). Also check experience with microservices, containerization and CI/CD pipelines.
  3. Portfolio and measurable outcomes
    Ask for metrics: conversion lift, process time reduction, cost savings, uptime improvements. Real numbers prove competence.
  4. Development process and communication
    Prefer partners with clear processes: Discovery → Architecture → MVP → Iterative development → QA → Deployment → Support. Regular sprint demos and transparent reporting matter.
  5. Security, compliance and QA
    Confirm the team follows secure coding practices, threat modeling, penetration testing, and compliance measures (GDPR, HIPAA, SOC2 when needed).
  6. Pricing models and engagement types
    Assess fixed‑price vs time‑&‑material vs dedicated teams. For uncertain scope, a Discovery + MVP approach reduces risk.
  7. Team composition and culture fit
    Meet the engineers and product owners who will work on your project. Team stability and domain knowledge help reduce ramp‑up time.
  8. Support and SLAs
    Make sure there are clear SLAs, incident response times and maintenance plans.

Common project types and typical timelines

  • MVP for startups: 6–12 weeks (basic features, core UX & API integrations)
  • Medium enterprise app: 3–6 months (multi‑module system, integrations)
  • Large enterprise solution / ERP: 6–18 months (architecture, compliance, migration)

Estimating cost: realistic ranges

  • Small web app / MVP: 10k–10k–50k
  • Mid‑sized business application: 50k–50k–200k
  • Enterprise / custom ERP with integrations: $200k+

(Actual costs depend on feature complexity, integrations, compliance needs and geographic makeup of the team.)

How to structure a low‑risk engagement\

  1. Start with Discovery & Technical Audit — clarify scope and constraints.
  2. Build an MVP — test assumptions, show value and collect user feedback.
  3. Move to phased delivery — deliver in increments with measurable KPIs.
  4. Scale via dedicated teams — staff augmentation or a long‑term managed team.
  • Custom software development (web & mobile)
  • Custom ERP development and integrations
  • Fintech & payment solutions development
  • Healthcare software with compliance (HIPAA, data protection)
  • IoT / IIoT solutions and device connectivity
  • AI / ML integration and data engineering
  • MVP development & rapid prototyping
  • Legacy modernization and platform re‑engineering
  • QA, automated testing and performance optimization
  • DevOps, cloud migration and managed hosting
  • Staff augmentation and dedicated development teams

When to consider staff augmentation or a dedicated team Staff augmentation makes sense when:

  • You already have product management and need extra engineers.
  • You need to scale fast for short‑term sprints or specialized skills (ML, IoT).
  • You want lower overhead and flexible headcount vs hiring full employees.

Dedicated teams are better for:

  • Long‑term product ownership and evolution.
  • Projects requiring continuity and deep product knowledge.

Local vs offshore vendors — how to choose

  • Local vendors offer easier overlap hours, face‑to‑face meetings and often better domain knowledge for local markets (e.g., London, Dubai).
  • Offshore vendors can provide cost efficiency and access to a vide pool of tools 

Choosing the Right IT Partner for Your Business: 5 Essentials Everyone Should Know

If you’re looking to make the investment of partnering with an IT provider, this can be a big step forward for your business, but only if you choose the right one. The wrong one will leave you feeling frustrated, and before you know it, you’ll be wanting to switch. 

Making the right call is very important, but how do you go about doing this confidently, and knowing what to ask? This quick guide will outline five essential areas to consider. 

1. Look for an understanding of your unique industry and sector

There are plenty of generic managed IT support providers out there. However, finding one that understands the specific pressures faced in your sector makes a significant difference in the impact the partner can have. The benefits include far quicker response times, as the partner will likely have come across and have specialisms in the unique equipment and software you use. As well as gaining expert insight into new technologies and solutions, designed to solve challenges that industries in your area often face. 

And just because they claim to work with people in your industry, it doesn’t necessarily mean their experience is extensive, so be sure to ask for specific examples. 

2. Ask about their approach to businesses that are experiencing growth 

Your business today won’t be the same in a few years time. You need a partner who can grow with you, whether that means onboarding new staff simply and quickly, or helping you migrate to smarter cloud solutions. Ask for real examples of how they’ve helped clients to scale.

3. Check their communication style

IT is technical. And most likely your Team isn’t. A good IT partner will know how to explain their services and solutions in a way that makes sense to you. Pay attention during early conversations: Do they use technical jargon, or do they make things clear? That tells you a lot about what your day-to-day support will feel like once they become your partner. Over time this lack of clear communication will leave your Team feeling frustrated and unsupported.

4. Understand their approach to cybersecurity

If you speak to an IT provider that isn’t prioritising cybersecurity, this should instantly be a red flag. Anyone working in the IT services sector will understand the importance of having at least an essential level of security in place for businesses. If they’re not raising this in your conversations, it should be a signal that they’re a provider who isn’t going to look out for your company’s best interests. 

5. Demand transparency in service and performance

It’s easy to promise “fast support,” but what does that mean? Ask about service-level agreements, average response times, and how the provider is tracking performance. A good one will show you the numbers without hesitation, not just make big claims.

The takeaway message

Getting this decision right can have a big impact on your business, and making the decision based on the cheapest price or whose website wowed you the most isn’t going to result in you finding a long-term partner.

Finding a IT Team that understands your business’s unique needs and truly has your best interest at heart is crucial for a successful relationship. So keep these five key areas in mind when you’re next looking into managed IT services for your business 

 

What it really takes to build your own payment gateway in 2025

For a growing number of businesses, managing the payment technology in-house has shifted from optional to essential for operational success. While third-party providers make it possible for almost any business to accept payments quickly, building a gateway from the ground up is a different challenge entirely. 

This article explores what it truly takes to build a payment gateway in 2025, the costs and challenges involved, and why many businesses opt for advanced orchestration platforms instead.

What is a payment gateway and why it matters

A payment gateway is a piece of technology that securely transfers payment information between the customer, the merchant, and the financial institutions involved in the transaction. It works like a digital point-of-sale terminal, confirming payment details, approving transactions, and making sure funds move quickly and safely.

The performance of a payment gateway can be the difference between a transaction completing in seconds or being abandoned altogether. If it’s slow or unreliable, it adds friction at a crucial moment in the buying process, which can lead to lost sales.

For global businesses, a payment gateway is far more than a back-end tool – it’s a strategic advantage. It influences the markets you can operate in, the currencies you can accept, and the level of fraud protection you can offer. In industries with high transaction volumes or greater risk, having full control over this infrastructure allows companies to adjust every stage of the payment process, from routing decisions to cost efficiency.

How does a secure payment gateway work

If you plan to create a payment gateway in-house, understanding how data moves between customers, merchants, and banks is essential to making informed architecture choices.

 

  1. Customer checkout: the buyer enters payment details on the merchant’s website or app.

  2. Encryption & transmission: sensitive data is encrypted and sent to the gateway.

  3. Routing to acquirer: the gateway forwards the request to the acquiring bank or payment processor.

  4. Card network processing: Visa, Mastercard, or alternative payment rails verify the transaction with the issuing bank.

  5. Authorisation & settlement: funds are authorised instantly and later settled into the merchant’s account.

Modern gateways also incorporate payment integrations with multiple acquirers, alternative payment methods (APMs), and fraud detection systems for a unified and efficient processing flow.

Payment gateway architecture: key components

A payment gateway’s architecture is the blueprint that determines how efficiently, securely, and reliably it can process transactions. In 2025, the best gateways are built on modular, API-first frameworks that allow flexibility, rapid integration, and future scalability.

 

At the core is the transaction processing engine – the component that manages the entire payment flow from authorisation requests to settlement. Around it are key layers, each with a specialised role:

 

  • Integration layer. Connects the gateway to banks, payment processors, alternative payment methods (APMs), and fraud prevention systems. A flexible integration layer ensures the gateway can add or switch providers without major redevelopment.

  • Security layer. Handles encryption, tokenisation, and fraud detection. It ensures sensitive cardholder data never leaves secure environments and that transactions are continuously monitored for risks.

  • Routing layer. Decides how transactions are sent to different acquirers or processors, optimising for speed, cost, or approval rates. In multi-acquirer setups, smart routing can significantly improve performance.

  • Compliance layer. Embeds regulatory and legal requirements into the system, such as PCI DSS, PSD2, and SCA, so that compliance infrastructure is automatic and consistent across all transactions.

  • Monitoring & analytics layer. Tracks transaction success rates, latency, and error patterns, providing real-time visibility into performance and enabling quick issue resolution.

Many organisations start with a modular, API-first design, then evaluate whether to continue building or partner with a payment orchestration provider to accelerate integrations and resilience.

Why it’s beneficial to create a custom payment solution

Building a custom payment solution gives businesses the ability to shape their payment infrastructure around their specific needs, rather than adapting their operations to fit an off-the-shelf system. This control can translate into higher efficiency, better user experiences, and measurable cost savings.

The key benefits include:

  • Full control over routing. Choose the most cost-effective or reliable path for each transaction, improve approval rates, and reduce fees.
  • Tailored payment flows. Customise checkout to match your brand, simplify repeat purchases, and offer the most relevant payment methods.
  • Enhanced security. Go beyond compliance with advanced fraud detection, tokenisation, and AI-powered risk checks.
  • Flexible growth. Add features, expand to new markets, and adopt new payment technologies without waiting on a provider’s roadmap.

Final takeaways

Building your own payment gateway offers unmatched control and flexibility, but it requires substantial investment, technical expertise, and ongoing operational effort. For most companies, the better option is to partner with a proven orchestration platform that offers the same capabilities while handling the complex parts – from licensing to integrations.

 

IN2 Engineering lays foundation for expansion with OSSM and NetSuite

OSSM, an Oracle NetSuite Solution Provider, today announces that IN2 Engineering, an Irish-headquartered building services and environmental engineering consultancy, is using NetSuite to support its mission to expand across Europe. With NetSuite and OSSM, IN2 Engineering has been able to increase efficiency, centralise operational data, and lay the groundwork for its ambitious five-year growth plan.

Founded in 2002, IN2 develops innovative and sustainable engineering solutions for customers across multiple construction sectors including residential, hotel, health, education, commercial, sport, and leisure. With locations across Ireland, the UK, Germany, and Spain, in addition to a growth strategy to expand further across Europe, IN2 needed a flexible and scalable platform to support its multi-country operations. IN2 selected NetSuite and OSSM to streamline operations for over 100 employees across finance, sales, and project management, while using insights from NetSuite to support strategy and decision-making.

“To facilitate our growth as we expand into new jurisdictions, we needed a system that could scale with us,” said Lucy-Marnée Henning, Bid Manager, IN2 Engineering. “With support from OSSM, NetSuite is enabling the flow of real-time information across the business, which is crucial for delivering high-quality customer projects. In addition, as a business with multiple locations, NetSuite enables our employees to stay connected, wherever they’re working. As we build our portfolio of innovative and sustainable services across Europe, NetSuite will grow with us and give us insights to confidently make decisions.”

With NetSuite and OSSM, IN2 has a foundation that is helping drive productivity, improve operational efficiency, and enable seamless collaboration across the company’s six locations. With information centralised in NetSuite’s unified suite, IN2’s teams can more seamlessly manage customer projects, allocate resources, and track the status of bids and proposals to support new business growth. By using NetSuite to automate invoice processing and expense management, IN2’s finance team saves up to four days per month on previously manual processes, freeing up resources to focus on value-added tasks and customer service.

“When we set out to implement an ERP system, our goal was to choose a single platform that could support every aspect of the business and grow alongside IN2’s plans,” said Lorraine Kenny, Director of Finance, IN2 Engineering. “NetSuite has the longevity, adaptability, and capability to deliver fast, meaningful insights to empower our leadership team to act decisively. The OSSM team has provided fantastic support for our implementation and spoke our language from day one.”

“IN2 Engineering is an Irish business on an exciting expansion path,” said Roger Gribbin, Sales Director, OSSM. “OSSM is thrilled to have implemented NetSuite for IN2, which will provide the cornerstone of the company’s growth. With NetSuite and support from OSSM, IN2 can have confidence in the smooth day-to-day running of the business across its international bases, with a platform to help innovate and scale. We look forward to building our relationship with the team further.”

Disability Claims Made Easier: The Power of the Right Legal Help

Anyone who has ever applied for Social Security disability insurance or supplemental security income disability benefits knows how frustrating the process can be. The paperwork is highly complex, and the applicant must meet strict requirements. The wait times can be very lengthy, leading people to become discouraged about whether their claim will be approved or denied and how long they must wait for this information.

Sadly, most disability claims are initially denied by the Social Security administration. The individual must then appeal the denial. You may wish to seek help with your disability claim from an attorney.  This attorney understands the nuances of the process and guides clients through each step.

Denials Are Common

The Social Security Administration reports that it initially denies approximately 63% of disability applications. When the application is rejected, an appeal may be filed. Fortunately, a person is more likely to be approved for these benefits during the appeal. They must attend an appeal hearing before an administrative law judge. These judges approve approximately 50% of the cases they hear. Hiring an attorney to help with this process can improve those odds.

Eligibility

To qualify for disability benefits, a person must prove they are technically eligible for these benefits and that they are medically qualified as disabled. Both conditions must be met before a claim will be approved. The technical eligibility requirements differ by the program.  However, the medical criteria remain the same, and the Social Security Administration establishes these criteria. The agency requires individuals to provide specific medical evidence of their disability before they will be approved.

Hiring An Attorney

Attorneys understand the medical evidence required by the agency. They help clients gather proof of their disability and prepare to present it to the appropriate parties.  When a person is diagnosed with certain conditions, such as ALS or small-cell lung cancer, they are immediately approved for disability under the compassionate allowances program. However, most people will need additional evidence to show that they are entitled to receive these benefits.

The attorney is invaluable in gathering proof when specific tests won’t prove the diagnosis. A doctor will need to provide a detailed statement explaining the individual’s limitations. Other evidence may also be needed, and the attorney can assist the client in determining what proof is required and how to secure it.

When to Hire an Attorney

Many people hesitate to hire a disability attorney until their claim has been initially denied. However, most people find that working with an attorney before filing the initial claim improves the odds of it being approved. Some claims are straightforward, such as when a person has had both legs amputated. They will likely be approved for benefits immediately.

Complex medical conditions can be more challenging to prove. For example, a person might have several medical conditions. One condition alone might not qualify them for benefits, but when they are combined, they severely limit the person’s ability to work and complete other essential tasks. The attorney will help the client provide proof of their impairments and demonstrate their inability to work.

While an attorney is not required to navigate the Social Security disability benefits process, most people find having a lawyer by their side simplifies the process. The attorney can’t guarantee that the claim will be processed faster with their help, but they may be able to speed up the process. It never hurts to speak to one of these professionals, and the advice they provide may be enough to move forward with the claim or appeal. One can never know until they meet with one of these professionals. 

CCPC publishes its 2024 annual report

The Competition and Consumer Protection Commission (CCPC) has today published its 2024 Annual Report, detailing the investigations, enforcement actions and public awareness campaigns carried out last year. 2024 also marked a significant milestone as the CCPC celebrated its 10th anniversary, marking a decade of work promoting competition and enhancing consumer welfare.

Key highlights from 2024:

•    Blocked daa’s purchase of the former QuickPark car park site at Dublin Airport to prevent a monopoly in that market

•    Cleared 71% of merger determinations within 13.3 days, under a simplified process, despite merger notifications increasing by 21%

•    Opened five new investigations for suspected breaches of competition law

•    Carried out dawn raids on two premises as part of an ongoing cartel-related investigation in the home alarm industry, and assisted the Italian competition authority with an unannounced search of Ryanair’s headquarters in Dublin as part of an ongoing Italian competition investigation

•    Recalled, withdrew or prevented 178,596 unsafe products reaching the Irish market

•    Launched proceedings against several nationwide retailers for breaches of new sales pricing laws

•    Undertook 205 consumer protection inspections

•    Responded to over 44,000 helpline contacts and received 1.8 million visits to ccpc.ie

Among its highlights include the CCPC’s successful intervention to prevent a potential monopoly in car parking at Dublin Airport, blocking the daa’s attempted purchase of the former Quickpark site. The deal was stopped due to findings that it would lead to higher prices, less choice and lower service quality for consumers, and facilitated the entry of a new competitor to the car park market at Dublin Airport. Recent analysis conducted by the Commission shows evidence of consumers benefiting from increased competition for car park business at the airport.

Over 178,000 unsafe products removed or prevented from reaching the Irish market

Following consumer complaints, referrals from European networks, proactive investigations and work with Revenue Customs, the CCPC recalled, removed or prevented almost 180,000 unsafe and non-compliant products from reaching the Irish market. Recalls included almost 10,000 babies’ sleepsuits and over 2,400 toy construction trucks, in addition to compliance inspections across hundreds of products.

Enforcement and legal actions

Work to protect Irish consumers from breaches of consumer protection law continued at pace with more than 200 inspections undertaken, 47 fixed penalty notices and 23 compliance notices issued. Successful prosecutions were brought against five retailers, with Tesco Ireland pleading guilty to two sample counts of failing to comply with the law in how they displayed the price of products offered on promotion to Clubcard holders.

Dawn raids

The CCPC carried out dawn raids on two premises as part of an ongoing cartel-related investigation in the home alarm industry. It also assisted the Italian Competition Authority, the Autorità Garante della Concorrenza e del Mercato (AGCM), in an unannounced search of Ryanair’s headquarters in Dublin as part of an ongoing Italian competition law investigation.

CCPC Chairperson Brian McHugh commented:

“2024 marked a major milestone for the CCPC — ten years of championing consumer rights and fostering competitive markets in Ireland. Open, fair markets are the backbone of our economy’s success, ensuring that whether consumers are making small everyday purchases or major financial decisions, their interests are protected.

“Our Annual Report highlights the vital role the CCPC plays across all sectors of the economy, from enforcing consumer law on retail pricing, to advocating proactively for reforming the legal sector to better serve the interests of Irish businesses and consumers. As we look ahead, it is clear that the CCPC’s work is more important than ever and our vision for open and competitive markets where consumers are protected and businesses actively compete, remains at the heart of everything we do.

“Following a year of notable achievements and a decade of progress, our focus remains on delivering transparent outcomes, empowering consumers with knowledge of their rights, and being a leading voice for competition and consumer welfare across Ireland.”

For more information, read the CCPC’s 2024 Annual Report.

Editor’s Notes

The Competition and Consumer Protection Commission (CCPC) is the statutory body responsible for enforcing and promoting compliance with competition, consumer protection and product safety law, with new and expanding roles in digital and data regulation. We make markets work better for consumers and empower consumers to make informed choices.

Other CCPC reports for 2024 that may be of interest include:

–    The Contacts Report which breaks down the sectors, issues and traders detailed by consumers who contacted the CCPC for information on their rights in 2024.

–    The Annual Mergers and Acquisitions Report which provides details of the mergers and acquisitions notified to, and reviewed by, the CCPC throughout 2024.

–    The Consumer Protection List which details the CCPC’s consumer protection enforcement activities in 2024.

Investing in the Right Equipment: A Guide for Dental Professionals

Building a successful dental practice is all about making sure you and the rest of your team have access to the very best equipment. Precision, accuracy, and reliability all need to be factored into the equation. Without these fundamental considerations, your practice won’t be able to optimise patient outcomes and minimise patient waiting times. 

Knowing how to invest in the right equipment is all about having a set process that you can follow from beginning to end. Because we want you to be able to follow this process for every type of equipment you invest in, we’ve created a process that’s so versatile it will adapt to every issue you face. 

Ask for proof of a track record 

Whether it’s the equipment manufacturer or the supplier who delivers the consumables when you need them, don’t be shy about asking for proof of a track record. Every business that knows its stuff will want to tell you why it can help you, and that means the person on the other end of the phone will have everything you need to know at your fingertips. Take a moment to weigh up what they are saying and then compare it against some of their direct competitors, and you will be able to make an informed decision without delay. 

Read the online reviews 

Online reviews are there to be read and digested, so why not take a look as soon as you finish this quick guide? Many people are put off by the presence of a small number of negative reviews, but they are actually some of the most valuable information you will find online. If a small number of customers and clients are complaining about the same issue and it doesn’t appear to have been resolved, this is a warning sign. Likewise, if the issues are promptly resolved and the responses are professional and polite, this is a green light. 

Analyse the customer service 

The way you are treated when you phone or email says a lot about the team of people who are behind the scenes. If you find that the customer service is quick, efficient, and friendly, you will be able to make your choice with the peace of mind that makes all the difference. Exactly what you want to hear when you’re looking to build relationships that will take the stress out of running your practice for many years to come. 

Consider servicing and repairs

All advanced equipment will need to be serviced or repaired at some point, but it’s the frequency and the cost that matter here. You want to minimise both at the same time, and have a contingency plan built into the way your practice is equipped if possible. That way, you will be able to keep serving your patients when a key piece of scanning or diagnostic equipment is down for scheduled maintenance. 

Think about the lead times 

The initial investment is one thing, but many pieces of dental equipment will work their way through a list of consumables and replacement parts. Making sure that they are budget-friendly and easy to source is really important. You want transparent pricing, discounts on bulk buys, and short lead times to make sure that you are always able to offer the service your patients have come to expect from you. 

Look for nationwide coverage 

Sourcing dental equipment from a supplier who is well-established and serves the entire UK will make sure that you never fall foul of the downsides of hyper-local suppliers. Nationwide coverage also reduces delivery times and makes sure that any gaps in local supply can be easily solved via other distribution centres. Exactly what you want to hear when you’re looking to invest in the right dental equipment from day one. 

Set a budget for reinvestment 

Continually upgrading your equipment through a proactive approach to reinvestment is what will keep your practice in the best possible health. Putting aside a set part of your monthly budget for reinvestment is a wise move here. You can then fall back on a pot of money when an upgrade is released that you want to add to your existing equipment. 

Put aside time for training 

Last but by no means least, remember that all new equipment will require training time for each relevant member of the care team. The best equipment will offer a powerful range of new functions while also being quick and easy to master, so that you can get back to what you do best.