Month: December 2023

Final pack award-winning technology into its latest UX2000 affordable ANC headphones

Final’s previous ANC headphone release was the UX3000, which gained multiple awards and global recognition for its minimal design and impressive audio quality. Now with the UX2000, Final has harnessed its award-winning expertise and applied this to its new ANC wireless headphones for under £100.
The UX2000 is more than just a new addition to the UX series; it represents Final’s commitment to combining state-of-the-art technology with unparalleled audio performance. Whether for gaming, music, or calls, the UX2000 is engineered to deliver an unmatched auditory experience, setting new standards in the wireless headphone market.
Available in Cream or Black, the Final UX2000 will be available to buy on the 8th December for £99/$119/€109 from Amazon and selected retailers worldwide.

All new design and set of features

The Final UX2000 inherits the legacy of the UX3000 while introducing its own unique design and features. Developed for everyday use, the UX2000 is lightweight and robust with a premium matte finish that is resistant to fingerprints and smudges for a clean and professional look. The advanced hybrid noise cancelling technology removes a significant amount of background and ambient noise for an immersive and distraction free listening experience.
Designed for all-day comfort and usability, the UX2000 has a multi-fit housing structure with multiple points of adjustment for getting that perfect fit. The soft earpads and headband padding provide support that reduces fatigue and with up to 45 hours of audio playback, users can be confident in experiencing a full day of constant use in comfort. Additionally, Final has included an ENC Mic system that eliminates ambient noise, ensuring clear voice communication during calls and gaming sessions.

Newly developed low-latency mode for gamers

New for the UX2000 is its low-latency gaming mode, making it an ideal companion for gamers who demand synchronized, high-quality audio. Developed by Final, this mode also benefits users while watching movies, music videos or their favourite online content – perfectly syncing lip movements with voice and action scenes with its sound effects for highly engaging viewing.

Key Features

  • Hybrid Active Noise Cancellation: Equipped with a sophisticated system that effectively cancels external noises for a serene listening experience.
  • Gaming Mode with Low-Latency: Specially designed for gamers, providing synchronized audio with on-screen action for an immersive gaming experience.
  • Up to 45 Hours of music Playback: Offers substantial playback time, ideal for long commutes, work sessions, or gaming marathons.
  • Multi-Fit Housing Structure: Adjustable in multiple directions for a perfect fit, ensuring comfort even during extended use.
  • Fingerprint-Proof Matte Finish: The body of the device features a matte finish, making it resistant to fingerprints and oil, and ensuring that it doesn’t easily show dirt.
  • Foldable Design for Compact Storage: The headphones can be folded into a compact form making them convenient to carry.

Specifications

  • Colour: Cream/Black
  • Communication Format: Bluetooth 5.3
  • Frequency Response: 20 Hz – 20 kHz
  • Codecs Supported: SBC, AAC
  • Profiles Supported: HFP, A2DP, AVRCP
  • Continuous Music Playback: ANC ON:45 hours. ANC OFF:60 hours
  • Maximum Standby Time: Max 200 hours (ANC OFF)
  • Charging Time: 2.5 hours
  • Battery Capacity: 700mAh

Final updates its flagship true wireless earphones with the new ZE8000 MK2

With the release of the ZE8000 flagship true wireless earphones earlier this year, Final developed an earphone like no other. Its unique design, immersive soundstage and clear focus on sound quality offered a new true wireless experience.
With the ZE8000 MK2, Final has made significant improvements for an all-new user experience. Including new ‘Shield Fin’ eartips for improved comfort and increased passive sound isolation, enhanced signal-to-noise ratio for greater detail retrieval and improved ‘8K Sound’, the ability to deactivate ANC and other noise control settings, and a maximum volume increase of 5dB.
In the ZE8000 MK2, Final has further developed the technology and software capabilities with their new flagship and it will be available to buy from the 8th December for £289/$399.99/€329.99 from Amazon and selected retailers worldwide.

Immersed like never before

Development of the ZE8000 MK2 has enabled the evolution of Final’s ‘8K Sound’ feature. Improving the signal-to-noise ratio through hardware and software interventions provides a clearer perception of ‘8K Sound’, extracting more detail and musical nuance from recordings.
“As a concise and concrete example to convey this evolution, we consider the ZE8000 MK2 as earphones that immerse you in the orchestra.” – Final.
The ZE8000 MK2 hardware and software improvements have provided fertile ground for a more efficient integration of ‘8K Sound’, ensuring a more faithful reproduction of recorded instruments and their unique timbre. This ability to faithfully and vividly reproduce the balance of recorded instruments extends to all music genres, elevating the listening experience by significantly increasing the amount of information in the sound.
Compared to the initial model, the ZE8000 MK2 achieves a 32% improvement in sound isolation with ANC active. This is achieved by a combination of internal structure enhancements, newly designed ‘Shield Fin’ earpieces, and a refinement of the algorithm for active noise cancellation.
Utilising an FIR filter for frequency and time domain corrections, combined with a unique integration of multiple digital signal processing techniques enables the achievement of high-definition and distortion-free ‘8K Sound’ In the ZE8000 MK2. Compared to the initial model, the digital signal processing has been refined, allowing for a clearer perception of ‘8K Sound’ even in finer details.

Improved comfort and fit = improved sound quality

With the ZE8000 MK2, Final has included newly designed ‘shield fin’ eartips. These tips come in a wide range of sizes and offer an increase in passive isolation as well as a more comfortable and secure fit. This increase in isolation benefits the sound quality due to a reduction in ambient noise and improved seal provided by the ‘shield fin’ technology and silicone material used.
The eartips come in five different sizes (SS/S/M/L/LL) to ensure the optimal fit and comfortable listen for all ear shapes and sizes.

New features and updated ‘Final Connect’ app

After listening to feedback from the first release, Final has included the ability to deactivate ANC and all other noise control settings. This provides users with an unfiltered experience of the Final ZE8000 MK2 and ‘8K Sound’
The maximum volume has also been improved upon with a 5dB increase, as well as an overall redesign of Final’s ‘Volume Step Optimization’ feature within the ‘Final Connect’ app for finer volume adjustments.
Users can check the individual volume levels of their ZE8000 MK2 via the ‘Final Connect’ app as well as a number of other features and settings for an improved experience:
· Switch between the 4 modes of noise cancellation/ambient sound intake.
· Easily adjust sound quality like a professional engineer with the “Pro Equalizer” settings.
· Fine-tune volume adjustments to your optimal level with the “Volume Step Optimization” settings.
· Switch between voice guidance languages (Japanese/English).
· Toggle to “8K SOUND+ Mode.”
· Switch to touch operation disabled mode.
· Configure/switch Multi-Point settings.
The ZE8000 MK2 supports Qualcomm’s latest audio platform, Snapdragon Sound™. With aptX Adaptive (24bit/96kHz), users can enjoy high-resolution audio with high quality and low latency.
By strategically placing two high-performance microphones at a distance, the ZE8000 MK2 enables beamforming towards the mouth. This feature ensures clear voice transmission, eliminating ambient noise even during outdoor calls.

Product Specifications:

Communication Method: Bluetooth® 5.2
Supported Codecs: SBC, AAC, Qualcomm® aptX™, aptX™ Adaptive
Continuous Music Playback Time: Up to 5 hours / Including case: Up to 15 hours
Charging Time: Earphones: Approximately 1.5 hours / Charging case: Approximately 2 hours
Rapid Charging: 45 minutes of music playback with a 5-minute charge
Battery Capacity: Earphones: 54mAh / Charging case: 420mAh
Waterproof Rating: IPX4

Accessories

Charging case, ZE8000 MK2 exclusive ear tips (SS/S/M/L/LL sizes), USB Type-C charging cable, acoustic fixture, dust filter

Revealed: The 12 Scams of Christmas – and how to avoid them

IT.ie, the Irish-owned IT services company, today reveals the “12 Scams of Christmas”, outlining the digital ruses consumers are most likely to fall for this festive season.

As consumers prepare for the festive season, it can be an opportunity for cybercriminals to take advantage of increased online activity to gain access to sensitive data. Last year, An Garda Síochána issued a warning to consumers, stating that online fraud was on the rise at Christmas time.

To help them to keep their personal information safe, IT.ie is encouraging consumers to “channel their inner Scrooge” by fiercely protecting their data and hard-earned money from criminals. This year, the message is clear: be a Scrooge with your private and financial data – or it might become a gift for criminals.

The 12 Scams of Christmas that consumers need to look out for are:

  1. Sophisticated phishing emails

These emails are crafted with advanced techniques such as artificial intelligence, making them look almost identical to those from reputable brands. They often lure victims with fake alerts or offers, leading to sites that steal personal information. IT.ie advises everyone to verify the email’s authenticity and avoid clicking on links or attachments from unknown sources. If in doubt, don’t click.

  1. Social media ad scams

Scammers use social media platforms to post ads for exclusive or hard-to-find items at very low prices. These ads often lead to fake websites where your payment information can be stolen. Always research the seller and look for reviews on independent platforms before making a purchase.

  1. Bogus websites and URL spoofing

Cybercriminals create fake websites that mimic legitimate online retailers, often using URLs that contain subtle misspellings or alterations that can easily go unnoticed. These websites can lure unsuspecting victims by offering high-demand goods at unbelievably low prices. Shoppers should always double check the URL for the correct spelling of the website’s domain name and ensure that it starts with “HTTPS”. A lock symbol should be visible before the URL.

  1. Untraceable payment methods

Scammers prefer payment methods that are difficult to trace and offer no fraud protection, such as cryptocurrencies, wire transfers, or gift cards. These methods make it almost impossible to recover lost funds. IT.ie recommends to always use secure and traceable payment methods such as credit and debit cards, or reputable money transfer services.

  1. Mobile app frauds

Fraudulent mobile apps, often disguised as legitimate shopping apps, can steal personal information or infect your device with malware. These apps might appear in official app stores but often have few downloads and negative reviews. Always verify the app’s legitimacy and read reviews before downloading.

  1. Delivery notification scams

These scams involve sending fake delivery notifications via email or text, which link to phishing websites designed to steal personal information. They often imply a sense of urgency, claiming a package is waiting. These scams are particularly successful at this time of year when people are expecting multiple deliveries. IT.ie recommends that shoppers always use the official tracking tools provided by the retailer and never click on links in unrelated email or text notifications.

  1. Charity donation frauds

Scammers set up fake charities, particularly during the holiday season when people are more likely to make donations. They often solicit donations through persuasive emails or social media campaigns. Always research the charity using official charity regulator websites before donating.

  1. Gift card grifts

Gift card scams involve selling discounted gift cards that are either fake or have been previously used. These offers are often found on unofficial websites or through social media ads. Always purchase gift cards directly from official retailers or authorised sellers.

  1. Travel scams

With holiday travel in high demand, scammers can offer unrealistically cheap travel deals through fake websites or phishing emails. These scams may involve fake airline tickets, hotel bookings, or holiday packages. Holiday-goers should always book travel through reputable agents or directly with airlines and hotels.

  1. Fake product reviews

Scammers will often post positive product reviews on substandard or non-existent products. These reviews create a false sense of trust and quality, making shoppers think that the product is legitimate. Shoppers should use well-known review platforms and be sceptical of overly-positive reviews for unknown brands or products.

  1. E-card scams

E-card scams involve sending electronic greeting cards that contain malware or links to phishing sites. These e-cards may appear to be from known contacts, but are instead from scammers. Open e-cards only if you are expecting them and you can verify the sender’s identity.

  1. Job offer scams

During the holiday season, fake job offers for seasonal positions are common. These scams often ask for personal information upfront or require payment for training or background checks. Legitimate employers will never ask for payment as part of the hiring process.

Eamon Gallagher, founder and MD, IT.ie, said: “This Christmas, we are telling everyone to emulate Scrooge’s cautious nature by guarding their personal and financial data against online fraud.

It is essential to approach holiday shopping and online interactions with a heightened sense of awareness. Take a moment to assess the legitimacy of an offer, whether it’s an amazing deal on a gift, a charity appeal, or a sudden job opportunity.

“Scammers prey on the urgency and emotion of the season, often creating scenarios that require immediate action or payment. It is important that everyone educates themselves and their loved ones about these scams as a crucial step in safeguarding their personal and financial information. Sharing this knowledge with friends and family, especially those who may be more vulnerable, can help to ensure scammers don’t get any early Christmas presents this year. Shop safe, shop secure and shop smart this Christmas!”

Gaining More Traffic To Your Website The Smart Ways

Are you finding it hard to gain more traffic to your website? You have built your website to gain more customers. If you are struggling, it can be disappointing. The best things you can do to boost your website are in the post. Lucky you!

Using this guide, you can find the best ways to gain more traffic to your website.

Use SEO experts to improve your traffic

It makes huge sense to use expert SEO help if you want to boost traffic. Search engine optimization specialists know what features to use to bring more people to your site. They will make it faster and use all of the right words to boost your search engine ranking. 

Using a top seo company, you can guarantee to gain more traffic to your website. In no time, you will see more leads and sales. Using expert SEO services, you will be able to stop stressing and rest assured that your website is doing its best to bring in new customers.

Share links on social media

Another way to increase traffic to your website is to share links for your website pages on social media. If you are posting about a new product, be sure to link it. Otherwise, you will make your customer’s lives difficult. You can make their lives easier and generate more traffic by sharing a direct link to the product mentioned.

They can click directly and shop within seconds. Do this for every product or service. Or, even post a simple website link with minimal content. The more links you share, the more likely customers will click to be directed to your website. They won’t need to search for anything as it’ll be right there in front of them.

Don’t forget email tactics too

As well as linking on social media, it is also good to share links for your site in emails. Whether you send an email to a customer answering their query or a newsletter, share a website link. 

Although the customer might not be looking to use your website at that moment, it will encourage them to click and search.

Announce amazing website deals

If you want to gain more traffic within a few hours, it is a great idea to share the news that your business is offering website-only deals. 

Customers will run to your site to get these great deals. With regular events like this, you can guarantee increased website traffic.

Work with content creators on social media

It is a great idea to work with content creators on social media. When they promote your business and share your website link, their trusting followers will feel encouraged to shop for what they are using. It is a guaranteed trusted way to gain more customers. 

Using this guide, you can find the best tips to help boost your website’s traffic and gain more leads. It can be simple if you stay consistent with these efforts.

Review – Avoalre 40cm/16 inch Christmas Wreath with 40 LED Lights

Want an easy to use and nice wreath for the holiday season Avoalre have just that for you which is now available to buy on Amazon, the company brings all kinds of seasonal lights for your home and have a huge selection for the Xmas period and look really great if your into decorating the house as many are and often the case we see neighbours try outdo each other every year, this has even trickled down to Halloween now and it looks nice but too much effort for my liking and I like to keep it simple.

All you need to go is three AA batteries and place them in the compartment on the back of the wreath, there you also find the control panel and set accordingly it is that simple. It is simple to mount and should be safe for the duration you leave it there for, again it is subjective to where people put these but overall they do look nice and give things that seasonal look. Check out more in the video review below as seeing is believing.

 

 

Features

  • 【Christmas wreath with Lights】 Need a wreath to highlight your holiday celebration? Add a touch of Christmas sparkle to your holiday decoration this year with our beautiful 40cm artificial Christmas wreaths! Avoalre front door Christmas wreath has 40 LED lights. Compared with other Christmas decoration wreath, it can glow with beautiful and warm lights at night, which is more eye-catching and festive.
  • 🔋【Battery Powered & Timer】– The Christmas wreath for front door is powered by 3*AA batteries, which is safer and more flexible to install than traditional plug lights. Say goodbye to messy cords and limited plug-in locations, it can be used anywhere! But that’s not all, the Christmas wreath also features a convenient timer function. Simply press the button on the battery box to activate the timer, and the wreath will cycle on for 6 hours and off for 18 hours.
  • 👍【Unique and Ingenious Design】– As if the wreath itself wasn’t special enough, it also comes with a variety of decorative ornaments. Red, gold and green balls, glittering gold accents and lush PE artificial spruce, so it looks very full and creates a lively atmosphere. Especially as they amp up the sparkle of a Christmas wreath with lights, making a interesting addition to holiday decor.
  • ✨【8 Flash Modes】– The light up Christmas wreath features 8 light modes: Combination, In Waves, Sequential, Slo-Glo, Chasing/Flash, Slow Fade, Twinkle/Flash, and Steady on. Be as imaginative as you can be! Complete your holiday scene with this beautiful wreath.
  • 🎀【Easy to Install and Hang】– Our artificial Christmas wreath for front door is equipped with 2 insulated cable ties to help you hanging it. You can use cable ties to fix this light up christmas wreath where you want to decorate, which is convenient and time-saving. Suitable for hanging on the front door, living room, fireplace, cabinet, wall, window, shelf, side of the escalator, etc. The recommended hanging height is 1.8M/6FT.
  • 🎄【Excellent Holiday Decoration】– Avoalre Christmas wreath with lights is very suitable for Christmas, parties, festivals, families, weddings, shopping malls, banquets, etc. It is an ideal decoration for indoor and outdoor. The 16-inch diameter is so suitable that it can harmoniously fit the space your decorating and the look you’ re going for. The Christmas door wreath is also a surprising gift for relatives and friends, which can offer a colorful, confident greeting to guests and family alike.

BUY

Video Review

The Dynamics of Call Center Technology: Navigating Modern Solutions

As businesses increasingly digitize their operations, the technology powering call centers are undergoing significant changes. The traditional call center model, reliant on phone calls and manual tracking, is being replaced by a more dynamic, technology-driven approach. This transformation is driven by advanced solutions like AI, cloud computing, and omnichannel communication strategies. This document explores the dynamics of modern call center technology, providing insights into how today’s solutions are reshaping customer service and support.

Embracing AI in Call Center Technology

One of the most significant advancements in call center technology is the widespread use of artificial intelligence (AI). AI-powered call centers are revolutionizing customer interactions by providing automated, intelligent solutions that enhance the customer experience. Through natural language processing (NLP) and machine learning algorithms, AI systems can understand and respond to customer inquiries, reducing wait times and improving overall efficiency. AI also enables personalized interactions, as it can analyze customer data to provide tailored solutions. With the ability to handle routine tasks and gather insights from large amounts of data, AI is transforming call centers into intelligent hubs of communication.

Enhancing Customer Interactions with Scripting Software

Call center scripting software is another critical component of modern call center technology. This software allows call center agents to follow a pre-written script that guides them through each customer interaction, ensuring consistency and accuracy. In addition to providing a standardized process for handling inquiries, Call Center Scripting Software can also be used to personalize interactions by incorporating customer data and preferences into the scripts. This increases efficiency and enables agents to handle a higher volume of calls, ultimately leading to improved customer satisfaction. When combined with AI, scripting software can further enhance customer interactions by integrating real-time data and insights into the scripts.

Leveraging Cloud Computing for Greater Flexibility

Another major shift in call center technology is the adoption of cloud-based solutions. With the cloud, call centers can access and store data remotely, eliminating the need for on-premise servers and hardware. This not only reduces costs but also provides greater flexibility in scaling operations as needed. The cloud also enables seamless integration with other business applications, such as CRM systems and chatbots, enhancing overall performance and efficiency.

Embracing an Omnichannel Communication Strategy

The omnichannel communication strategy represents a significant advancement in call center technology. This approach seamlessly integrates multiple communication channels, including phone calls, email, chat, and social media, to deliver a consistent and exceptional customer experience. In today’s era of mobile devices and social media dominance, customers expect businesses to engage with them through their preferred channels. By implementing an omnichannel strategy, call centers can meet these expectations and enhance customer satisfaction. Moreover, this approach provides valuable insights into customer preferences and behaviors, empowering call centers to tailor their services accordingly.

The Future of Call Center Technology

As technology continues to evolve, the future of call center technology looks even more dynamic and exciting. The integration of AI, scripting software, cloud computing, and omnichannel communication strategies will continue to enhance customer interactions and improve overall efficiency. Additionally, emerging technologies like virtual and augmented reality may play a significant role in the future of call centers, providing more immersive experiences for both customers and agents. As businesses continue to prioritize customer service and support, the evolution of call center technology will remain vital in meeting these demands. So, businesses need to stay updated on the latest advancements and embrace modern solutions to stay ahead in the competitive market.

The call center technology landscape is rapidly evolving, driven by advancements in AI, cloud computing, scripting software, and omnichannel communication strategies. These innovations are not only reshaping operations but also transforming how businesses interact with their customers. As we embrace a future of advanced and integrated technology, today’s call centers will become more efficient, intelligent, and customer-centric. To remain competitive in this dynamic digital age, businesses must adapt, embracing new technologies and strategies that define the future of customer service and support. By doing so, they will not only meet the increasing demands of their customers but also thrive in the ever-changing business landscape.

Servecentric supports “Orchards in the Community” to plant over 3,500 orchards across Ireland

To help protect bees, increase pollination and support bio-diversity, Servecentric is delighted to participate in Host in Ireland’s “Orchards in the Community” initiative. Servecentric is part of 73 pledging companies that have contributed to the planting of over 3587 mixed fruit orchards across the Island of Ireland. As part of the programme, 222 schools and colleges and 171 community groups from tidy towns, retirement homes, community centres, and local sports facilities have received and planted orchards in their communities.

Orchards provide vital green spaces in our cities and towns and with 33% of our 99 wild bee species at risk of extinction, these orchards provide bees with food as they struggle when emerging from winter.

Servecentric’s support is resulting in the planting of 10 orchards in the grounds of St. Finian’s National School, Clonard, Co. Meath.

“Orchards are a focal point for communities to connect people with nature. Growing orchards in the community helps raise awareness of our connection to our food sources and play an important role in biodiversity and the plight of bees in Ireland,” said Garry Connolly, founder, Host in Ireland. “That spirit of community is alive and well with ‘Orchards in the Community’ as organisations like Servecentric come together with biodiversity groups, schools, colleges, Tidy Towns and others across Ireland to tackle challenges like biodiversity loss to save Ireland’s pollinators.”

“It is important for us to support this creative initiative led by Host In Ireland. We all have a role to play in preserving our falling native Bee, Butterfly and other pollinator populations and we’re delighted to work with local communities in the campaign to reverse this trend.” added Brian Roe, CEO, Servecentric Ltd.

Tech Review – Twelve South HiRise 3 Deluxe luxury 3-in-1 charging stand for Apple devices

Twelve South is a brand we have been testing products for some time now and when it comes to Apple products these guys offer premium accessories to match your premium priced Apple goods. Today we check out their latest edition of the HiRise 3 Deluxe which is their latest offering and back in 2019 we checked out their 2-in-1 wireless charger and now they have upped the game.

The HiRise 3 Deluxe 3-in-1 charging stand allows users to connect their iPhone in both portrait and landscape modes, delivering up to 15W of fast wireless charging.  It allows users to connect their iPhone in both portrait and landscape mode (perfect for StandBy mode in iOS 17), delivering up to 15W of fast MagSafe wireless charging.

Additionally, it offers fast-charge for the Apple Watch and a 7.5W wireless charger in the base for AirPods or a second compatible phone. I have tested other Qi enabled devices and all worked fine with no issues on the product.

With this product you not only save on space but cable this is portable and can be brought with you if you wish to do so, it could also act as another screen beside your laptop to check emails and social media and it is charging while doing so, it is high enough to leave standing beside your desktop or laptop and you can also consume media.

The build quality is top notch here again and you would not expect anything less from the company, it looks great on any desk or bedside locker although it is on the higher end of pricing for similar products it is the better one and metter quality and I have tested several similar products that cost much less but they do not last and this one is built like a tank and will last.

HiRise 3 on locker where you can still interact with notifications and more.

Features

  • Wirelessly charge iPhone, Apple Watch and AirPods (or second phone) from one single outlet – 40W International Power Adapter included
  • Adjust iPhone angle in portrait or landscape to view notifications, videos or turn your iPhone into a bedside clock in StandBy Mode
  • Built with official 15W MagSafe Charger for iPhone, Apple Watch Fast Charger, and a Qi-certified 7.5W wireless charger for AirPods or a second phone
  • Space-saving vertical design has a footprint smaller than an iPhone Pro Max

 

HiRise 3 Deluxe is available from Apple UK for £149.99 or can be pre-ordered now from www.twelvesouth.eu.

Video review

Golden Ride launches innovative eBike and eScooter maintenance and servicing program

Golden Ride, the high-tech electric micro-mobility brand from globally renowned sustainable transportation pioneer Terravision Electric, has enhanced its operations in the UK following the launch of an innovative and wide-ranging maintenance and servicing program designed specifically for eBikes and eScooters.

The highly comprehensive package has been created to offer customers total ‘peace-of-mind’ throughout their eBike and eScooter ownership journey, eliminating concerns they might have on the safety and operational lifetime functionality of their eMobility products, encompassing all mechanical, electrical, hardware and software aspects.

Such a complete aftersales approach from Golden Ride serves to maintain the highest of safety levels of eBikes and eScooters while further enhancing reliability, performance and lifespan. The program is also available to customers with non-electric bikes of any brand as part of Golden Ride’s duty of care outlook for the wider micro-mobility community.

“The formation of Golden Ride was primarily driven by the need to create truly sustainable and affordable micro-mobility solutions that will help transform our urban areas,” says Niccolò Petroni, commercial director at Golden Ride. “But unlike so many other brands in this congested space, offering the market a high-tech but affordable product range is just one aspect to the Golden Ride eMobility vision, which is why we invested and opened a flagship store in London and today we’re delighted to launch our comprehensive maintenance and servicing eMobility program.

“We strongly feel that waving goodbye to the customer at a point of sale – be that for an eBike or eScooter; online or in the Golden Ride flagship store – just isn’t good enough. As a community-focused company we want to be with the customer throughout their ownership journey, making sure their chosen eMobility products remain at optimum operating levels across all key attributes – safety, reliability, functionality and performance. Our all-encompassing maintenance and servicing program guarantees total ‘peace-of-mind’ for the customer.”

Golden Ride implements total customer care

The new maintenance and servicing program launched by Golden Ride gives the burgeoning UK eMobility market access to a complete and high-tech aftersales service for eBikes and eScooters that is also dedicated to total customer care.

Overseen by leading eMobility technicians based at Golden Ride’s flagship store in London, the maintenance and servicing program has been designed to operate on a highly efficient yet detail-driven basis, offering customers access to high-level electric and mechanical eMobility engineering expertise.

A state-of-the-art electromechanical workshop – currently under development within Golden Ride’s flagship store – will soon become the brand’s hub for its all-encompassing aftersales, maintenance, servicing and customer care initiatives. When completed, the workshop will be equipped with advanced technologies and industry-leading tools.

The service, which has been designed to be rapid, launches with customers not needing to make any prior appointments – the Golden Ride technician team are on-hand each day during the flagship store’s regular business hours. Alternatively, customers can also message the technician team via WhatsApp on 07549 390 561.

A detailed diagnostic examination is performed on the customer’s eMobility product – the cost of which is just £25.00; this initial fee is then deducted from the price of the maintenance and service operations should the customer at that stage wish to proceed.

To maintain the highest safety standards of eBikes and eScooters, it’s advised that a safety inspection is undertaken between major mechanical services. As part of Golden Ride’s new aftersales customer care package, the brand’s complete safety inspection service sees the customer’s eBike or eScooter comprehensively assessed for state of health, functionality and performance.

Following the evaluation, the eBike or eScooter is then restored and advanced to optimal working conditions. This tailored customer care initiative comprises a full safety check of the frame, wheels and brakes – including a thorough inspection for damage and movement; frames and forks analysed for imperfections; wheels and tyres examined for wear; wheels and rims assessed for condition of use; chain tested and lubricated; and the gears and brakes optimally tuned.

‘Out with the old, in with the electric’ exchange

Golden Ride’s compelling ‘Out with the old, in with the electric’ offer has been extended in the lead-up to the busy Christmas period.

The exchange presents customers with the opportunity to take their old non-electric bikes into Golden Ride’s flagship store in London for an accurate pricing evaluation undertaken by the company’s expert eMobility tech team. The valuation of the old non-electric bike is then used as credit and exchanged for a new Golden Ride eBike or eScooter.

Philippe Grousset, director of operations for the Golden Ride flagship store in London, added: “Golden Ride’s journey into the UK market is only 12 months old but in that time we’ve made incredible progress: we’ve invested in a physical flagship store in London; we’ve launched a range of eBikes including our outstanding Classic Touring Bike; and we’ve recently introduced the A6 Pro, an eScooter that is already proving to be very popular. Today we’re adding the next element to the brand’s eMobility vision: comprehensive maintenance and servicing packages tailored for the customer.

“And by extending our ‘Out with the old, in with the electric’ exchange service, Golden Ride is continuing to support the growing eMobility community, helping as many people as possible to embrace sustainable micro-mobility solutions that will help revolutionize and revitalize our urban landscape.”