Zurich Leverages Digital Voice Assistants to enhance Customer Experience. #Zurich #DigitalAsisstants

Zurich is the first Insurance Company in Ireland to leverage the capabilities of digital voice assistants, such as Google Home and Amazon Alexa, to enable parents to get a quick estimate of the likely cost of their children’s education.

Responding to an increasing number of people using digital voice assistants, with research showing half of online consumers globally now using the devices, Zurich Life is leveraging the technology in Ireland with the Zurich Ireland skill for Alexa and Google action.

By simply saying “Hey Google/Alexa, talk to Zurich Ireland” people can interact with Zurich’s secondary school and third-level cost of education calculators to find out how much money the calculators suggest to put aside to cover their children’s education. In addition to accessing the calculators via digital voice assistants, people can also view the most recent 2019 cost of education research on their mobile device. Most homes today have either Amazon or Google assistants in their homes today and the number of such is growing each year and in some cases more than one in each household for an example I have 4 in total at the minute.

Sean Carty, Head of Online and Digital, Zurich, said: “With a simple question said aloud, customers can take the first step towards planning for the cost of their children’s education. Our 2019 Cost of Education survey showed that the cost of secondary school rose 16% compared with last year, so it will be a key concern for parents.  We appreciate that parents have very busy lives, so by leveraging the technology available through digital voice assistants with our Cost of Education Calculators, we want to make it as convenient and easy as possible for them to interact with Zurich products and services and to take their first step in planning ahead for their children’s future.”

 

Written by Jim O Brien/CEO

CEO and expert in transport and Mobile tech. A fan 20 years, mobile consultant, Nokia Mobile expert, Former Nokia/Microsoft VIP,Multiple forum tech supporter with worldwide top ranking,Working in the background on mobile technology, Weekly radio show, Featured on the RTE consumer show, Cavan TV and on TRT WORLD. Award winning Technology reviewer and blogger. Part time actor and security professional and brutally honest when it comes to opinions.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: