Tag: policy

Increased SME investment in digital transition could add €8.3 billion to the Irish economy

Digital Business Ireland (DBI), the country’s largest representative body for digital and online businesses, has today issued a major new report on supporting the further growth of digital commerce in Ireland. The report, titled ‘Taking Digital Commerce in Ireland to the Next Level’ includes and an economic assessment which estimates that doubling the average level of digital investment by Irish SMEs could add €8.3 billion to the Irish economy.
Digital commerce in Ireland is booming, driven by Irish consumers, with Ireland among the European leaders in terms of online purchasing. This level of consumer demand offers a real and tangible opportunity for businesses in Ireland. In 2024, 37.9% of small enterprises were engaged in digital commerce (CSO) – the second highest in Europe – yet many SMEs have still not reached the level of digital maturity required to compete effectively.
The report argues that businesses should be seeking, on an ongoing basis, to upscale their digital maturity and enhance their digital commerce capabilities. The report also sets-out a new Digital Maturity Model for Ireland that cover five levels: Foundational, Operational, Embedded, Transformational, Exploratory.
Following the publication of the report, Victor Timon, Chair of Digital Business Ireland, said: “The reality of digital transition is that it is a task that is never completed. The tempo of change never slows. For all the progress we have made as an economy, the accelerating pace of digital innovation and the unprecedented opportunities offered by AI means there is always new ground to travel and there is always another level to be reached. Digital Business Ireland’s core message is that all businesses should be striving and supported to move up to the next level of digital maturity. But to achieve this there needs to be transformative uplift in business investment in digital transition in Ireland.”
The report recognises that government and state enterprise agencies including Enterprise Ireland, Fáilte Ireland and the Local Enterprise Offices have played a vitally important role in supporting businesses on their digital journey.  However, the report comes against the backdrop of data which shows that while 74% of Irish SMEs have reached a basic level of digital intensity, only 39% have achieved an advanced level (EU Digital Decade). At the same time, the percentage of Irish SMEs investing in digital transition is falling (ESRI).
The report identifies a number of recommendations for future business supports from both Government and industry. Among the key recommendations are:
  • The introduction of a second, higher-value tier of the Grow Digital Voucher to support businesses in Ireland to invest in next-level digital commerce capabilities, building on the discontinued Enterprise Ireland Online Retail Scheme.
  • The introduction of targeted tax measures, such as Accelerated Tax Credits, to incentivise ongoing business investment in next-level digital commerce capabilities.
While the Grow Digital Voucher represents an important measure to support Irish SMEs at the Foundational and Emerging levels of digital maturity with meeting the costs of digital transition, the current €5,000 grant limit is not sufficient to incentivise SMEs to invest in the types of technologies and capabilities set out in the report.
Feedback to Digital Business Ireland from its member companies and partners has indicated that the previous Enterprise Ireland Online Retail Scheme had proven effective and that a similar scheme should be reintroduced to help business to meet the costs of ongoing investment in upscaling their digital retailing capabilities. Digital Business Ireland also believes tax measures could prove an accessible and effective fiscal approach to incentivising and unlocking business investment in digital transition and the adoption of AI.
The report also discusses how digital advertising is essential to the success of digital commerce, offering businesses, especially SMEs, an accessible and cost-efficient means of reaching interested consumer and growing their sales. The report recommends that the Irish Government actively champion policy positions at an EU level which seek to preserve and strengthen the ability of business in Ireland to use personalised ads. The report also recommends that Government conduct an assessment of the value of digital advertising to the Irish economy and jobs.
The report sets out a number of case studies of Irish-owned brands and retailers who have developed their digital commerce presence with the support of digital agencies who members of DBI:
  • Golden Discs – supported by Truffle Hog
  • Elephant Living – supported by Core Optimisation
  • Lily O’Briens – supported by All human
The report also includes a case study of the Strategic Banking Corporation of Ireland (SBCI) who are a DBI partner and who are playing a leading role in supporting Irish businesses seeking to access finance to invest in digital transition.

Effective Tips for Filing a General Liability Insurance Claim

General liability insurance serves as the backbone for businesses, safeguarding them against a myriad of potential claims, ranging from property damage to personal injury. Its significance can’t be overstated, particularly as companies navigate the complexities of modern commerce and legal accountability. These policies typically cover legal expenses, court costs, and any settlements or judgments against your business. This protection is invaluable whether you operate a bustling retail location or manage an extensive distribution network.

If you’re currently evaluating your insurance needs and wondering whether it’s the right time to get a quote for general liability insurance coverage, consider the specific liabilities your business may face. Prioritizing risk assessment and selecting appropriate coverage ensures that you’re not overinsured yet sufficiently protected against unforeseen events. Being well-versed in potential claim scenarios, such as slip-and-fall incidents or harm caused by defective products, equips your business with a proactive defense strategy against common liabilities.

Documenting the Incident Thoroughly

The cornerstone of a successful insurance claim is meticulous documentation. Immediately after an incident, business owners should meticulously gather evidence to substantiate the claim. This includes taking clear photographs of the scene, collecting eyewitness accounts, and drafting a detailed incident report. These elements form the foundation of your claim and serve as irrefutable evidence during the assessment process. Comprehensive records not only validate the occurrence but can dramatically accelerate claim approvals, ensuring your business gets back on track swiftly.

For effective documentation, it’s advisable to implement a standard operating procedure within your company. Staff should be trained on how to respond to incidents, including how to handle evidence and report incidents promptly. By embedding these practices into your business culture, you create a robust first line of defense against potential claims challenges.

Notifying Your Insurance Provider Promptly

Notification latency can hinder the claims process, leading to unnecessary delays or complications. Swift communication with your insurer post-incident is crucial. This immediate notification enables the insurer to commence their investigation rapidly, providing you an advantageous position in the claims process. Ensure initial communications are backed with all available documentation, creating a comprehensive overview for the insurer to understand the incident at hand.

Failure to alert your insurance company promptly might not only slow down the claims process but could also jeopardize the eventual outcome of the claim. To avoid these pitfalls, designate a team or individual responsible for interfacing with the insurer, ensuring that communication channels remain streamlined and efficient.

Working with Claims Adjusters

The claims adjuster is a crucial player in the claims drama, tasked with investigating the details and determining the legitimacy and value of your request. It’s vital for claimants to maintain excellent communication with these professionals. This relationship can significantly impact the trajectory and resolution of your claim. Transparency, honesty, and responsiveness in dealings with the adjuster can lead to more favorable negotiations and smoother settlements.

To build a positive rapport, consider the adjuster’s inquiries as opportunities to rectify any discrepancies and solidify your claim’s credibility. Preparation is key when discussing the claim, and it pays to have all relevant documentation at hand, facilitating quicker resolutions and minimizing chances of dispute.

Maintaining Open and Clear Communication

Throughout the claim process, clarity in communication is vital. From detailed initial reports to ongoing dialogue with your insurer, ensure that every interaction is clear, documented, and confirmed. This clarity prevents miscommunication, which can complicate claims or lead to incorrect assumptions by the insurer. In cases where discussions become complex, follow up in writing, confirming mutual agreements and next steps.

Clear communication not only fosters a collaborative atmosphere between you and the insurer but also reflects professionalism and diligence, attributes that can positively influence the claim’s outcome. Establishing clear, written communication policies within your team when dealing with claims reinforces best practices and consistency.

Avoid Common Mistakes in Claims Filing

Avoiding common filing mistakes can mean the difference between a swiftly processed claim and one mired in complications. Errors, such as submitting incomplete forms, providing inconsistent accounts of the incident, or missing key deadlines, can cause significant delays or even result in denial. To prevent such setbacks, dedicate time to double-checking every document submitted, ensuring all statements are consistent, and keenly observing deadlines to remain in the insurer’s good graces.

Consider leveraging technology like claim management software, which can provide reminders and track pertinent dates. This tool not only ensures all requirements are met in a timely manner but also offers a digital repository for all related documentation.

Seek Professional Help When Necessary

In the realm of complicated claims, professional assistance can be invaluable. There are situations where enlisting a lawyer or claims consultant becomes necessary, particularly if the claim is of a high value or has contentious elements. Engaging with professionals can provide expert guidance and representation, facilitating the resolution of complex claims. Knowing when to hire a lawyer to handle your insurance claim can prevent costly and protracted disputes.

While professional guidance comes with additional costs, the benefits often outweigh these, especially when navigating convoluted insurance landscapes that require specialized understanding.

Review and Understanding Your Policy

The peculiarities of your insurance policy coverage can significantly sway the outcome of a claim. Understanding your policy is paramount before an incident occurs. Scrutinizing terms and conditions empowers you to modify or bolster your coverage to better suit your business needs. Articles and resources, like those offering insights on how to read an insurance policy, provide valuable guidance in understanding the often complex legalese.

Armed with this knowledge, you’ll be better equipped to handle claims and ensure your coverage adequately protects against all potential business risks. Periodic reviews of your policy, possibly with expert consultation, ensure it remains aligned with your evolving business environment.

Just over half (54%) of companies have formal sustainability policy in place

Techies Go Green has revealed the findings of a recent survey which found that just over half (54%) of companies have a formal sustainability policy or strategy in place.

The research – which involved 41 business and technology professionals – found that a further 39% are developing a formal sustainability policy or strategy.

Almost three quarters of respondents (73%) said sustainability is very important in their company’s overall strategy. Furthermore, some 63% include sustainability criteria when selecting partners or suppliers.

Despite this, 29% of technology or business leaders do not currently track their carbon emissions and 32% track them but have not set specific targets. Meanwhile, less than a third (32%) of organisations publicly report on their sustainability efforts. Of those who do not, 35% are planning to start.

The research was conducted to mark Techies Go Green Live, the first live event hosted by the community which saw more than 100 Techies Go Green members discuss strategies that enhance sustainability practices and reduce carbon footprints.

The event comes as Techies Go Green reaches new heights, having surpassed 600 members across Ireland and abroad. Over the next 18 months, it is aiming to grow to 1,000 members.

The community has also developed a Climate Action Roadmap – a strategic guide offering 100 actionable options to help organisations reduce their carbon footprint and advance towards net zero.

Speaking about its latest survey findings, Michael O’Hara, Co-Founder of Techies Go Green, said: “It’s understandable that businesses are at different stages of their green journeys and while our research indicates that more progress is needed, the outlook is promising. Not only are organisations placing more of a focus on sustainability, but they are also implementing formal policies and joining communities like Techies Go Green.

“Our reach, as demonstrated by our rapidly increasing membership base, will only continue to grow. Furthermore, the ways in which we are supporting companies in achieving their climate goals will only continue to expand – for instance, through our Climate Action Roadmap. In turn, this will help to drive real impact for businesses and their customers, as well as the planet.”

Data Breach Prevention Tips For Your Business

A data breach can significantly damage a business. It can result in the loss of proprietary information, damage to the company’s reputation, and costly remediation. The average data breach costs a business millions of dollars, but the impact extends beyond finances. How can a business prevent these attacks?

Data and Sensitive Information

To protect its data, a company must know where this data is located and what it contains. All data sets must be inventoried, and all locations must be determined. In addition, the company needs to regularly update its inventory and locations to ensure it is always aware of where data is. Furthermore, businesses that need a cloud fax provider or another third-party service must ensure the service selected conducts this inventory and knows the location of its sensitive client information.

Limit Access 

Business owners must limit access to sensitive data. Only those employees and contractors who must view this information should be granted access. Sadly, many business owners offer privileged access to those who don’t truly need it and put their data at unnecessary risk when doing so. By establishing and enforcing policies regarding privileged access, the business owner can reduce the risk of a data breach. They must ensure regular oversight of this data and use access management tools to facilitate and enforce the policies. 

Infrastructure Patches

IT security teams must monitor their networks and systems. When a security patch is offered, it needs to be used immediately. Zero-day exploits remain a problem today, so IT security teams must be aware of this and immediately take action when a manufacturer issues a software patch. Doing so will reduce the risk of unauthorized access to sensitive data.

Network Perimeter

Network perimeter security serves as the first line of defense against unauthorized access. Many companies use firewalls, and they may also benefit from intrusion prevention and detection systems. Access control lists are popular among business owners, and they often turn to other tools to ensure business data can flow internally while identifying and stopping outside threats.

Endpoint Security Controls

Every business needs endpoint security controls in place. For example, malware detection software is essential today. As the distribution of users and workloads expands, traditional perimeter security tools become less useful. Endpoint security, when properly implemented and managed, offers the highest level of security against internet-based threats.

Lateral Movement

When a cybercriminal successfully overcomes the company’s perimeter security, they immediately look for other systems they can access and infiltrate. Limiting unsanctioned lateral movement can stop them in their tracks. Microsegmentation is helpful because it establishes isolated network zones.

Data Encryption

Companies often focus on encrypting data during transmission. Sensitive data should also be encrypted at rest to prevent unauthorized parties from accessing it. Never assume a corporate network is secure. Always encrypt the data even as it moves internally.

Password Policies

Countless data breaches occurred because employees did not have robust passwords. Business owners must require passwords for all applications and services running on their network. These requirements might include a minimum password length, multi-factor authentication, or mandatory monthly or quarterly password changes.

Training

Any person with access to sensitive data must undergo comprehensive cybersecurity training. Employees and contractors are two groups that need this training. Whether intentional or unintentional, mistakes on the part of staff, contractors, and partners continue to be a significant threat to data security. This area is also the hardest to protect against. Regular training can reduce the risk.

Data breach prevention is essential. However, companies must also focus on other areas. Business owners must find the right mix of cybersecurity policies for their organizational risk appetite. When the right mix is found, business productivity increases while the risk of a security incident goes down. Every business wants this. 

UCD Centre for Digital Policy Unveil AI Video Series

The UCD Centre for Digital Policy, with the support of Minister of State for Trade Promotion, Digital and Company Regulation Dara Calleary TD and Microsoft, today announced the release of a newly created AI video series to help build AI policy understanding and capabilities among policymakers, developers and others.   

Bringing expert academic, legal, industry, political and policy expertise and insights together, the five short videos provide a solid base for anyone interested in deepening their knowledge and understanding of this dynamic technology and social policy space.  Contributors include Minister Dara Calleary; AI Ambassador, Patricia Scanlon; Drs. Elizabeth Farries and Susan Leavy from UCD; AI Advisory Council member, Barry Scannell; and TrialView’s Stephen Dowling.

The video series builds on a collaboration between UCD and Microsoft, which saw the introduction of the Microsoft-UCD Digital Policy Programme at UCD in 2020 with the goal of building digital policy capability amongst the public and private sector in Ireland and across the wider EU.  

The announcement was made at the Digital Ireland Conference organised by the Department of Enterprise, Trade and Employment today in Dublin Castle. The event sought to underline Ireland’s position as a digital leader at the heart of European and global digital developments and demonstrate Government’s commitment to drive greater clarity, coherence and cooperation in digital in Ireland.

Welcoming the release of the AI video series, Minister Dara Calleary TD said: “Ireland can lead in responsible AI and innovative AI and be at the core of AI innovation in Europe. As we look ahead, skilling up in AI will give people the skills and confidence to deal with and manage AI. Skills are also crucial to understanding ethical AI and person-centred AI which are two key principles of Ireland’s national AI strategy.”

Dr. Elizabeth Farries from the UCD Centre for Digital Policy said: “Communication and comprehension needs to occur along every point of the AI supply and development chain. We need communication and understanding of ethics from researchers and developers to Governments embracing these technologies. That is why we recommend capacity building for policymakers and developers alike through education including the programmes offered at UCD Centre for Digital Policy.”

James O’Connor, Microsoft Ireland Site Lead and Vice President of Microsoft Global Operations Service Center said: “AI is a transformative technology that has huge potential to empower workers, businesses and communities across Ireland. As the use of AI tools and technologies accelerates, it is important that both the policy opportunities and challenges created by the technology are well understood. By providing insights from a wide-ranging set of experts across academia, policy and industry, the new AI video series produced in collaboration with the UCD Centre for Digital Policy can help to deepen understanding in these key areas and ensure responsible AI principles are put into practice.”

The AI Video Series, along with a similar series on Cyber Security produced last year, are available to view at www.digitalpolicy.ie.

Surveys reveal that 95% of organisations across Ireland do not have an active AI Use Policy in place

Recent comprehensive surveys conducted between March and October this year have revealed concerning trends regarding the use of Artificial Intelligence (AI) in the workplace. The surveys, conducted by Legal Island, which encompassed a total of 500 HR respondents from various organisations across the island of Ireland, found that a startling 95% of these establishments have still to implement an active AI Use Policy in the workplace.

Mr. Barry Phillips, Chairman of Legal Island, and a former practising employment law barrister, expressed his concerns over these findings, stating: “These results are alarming. It suggests there’s something of a Wild West going on at the moment in the workplace, reminiscent of the early days of the internet’s introduction at work in the 90s. Employers back then chose to regulate its use only when it became clear employees were misusing email and the web, and when companies started facing penalties from regulators due to data breaches.”

The lack of an AI Use Policy can expose organisations to reputational risks as well as unnecessary legal liability. The findings signal a pressing need for businesses to develop and enforce clear AI policies, ensuring safe and responsible use in the workplace.

Phillips added “Employers need to be proactive and set about determining how AI is to be used at work, and within what parameters. It’s a complicated task when AI is evolving so quickly but those who choose to do nothing, preferring to watch from the sidelines, could end up in serious difficulties when they have no rules or practice guidelines to point to when something goes wrong.”

On Wednesday, 29th November, Legal Island will host a full day review of employment law topics, with a keynote session on regulating the use of AI at work. This will include a template AI use policy, as well as expert advice on how to mitigate the risks of AI at work, whilst maximising the benefits. The event, Annual Review of Employment Law, will be held simultaneously online and in person at the Dublin Convention Centre.

Legal Island is a multi-award-winning workplace compliance company, founded in 1998, working across both Northern Ireland and the Republic of Ireland. Legal Island helps HR professionals understand employment law and how it applies to their workplace.

For further information, or to register for the event on 29th November, visit www.legal-island.ie/events.

Box Truck Insurance: A Complete Guide for New Business Owners

Are you a new business owner looking to get your feet moving with box truck insurance? Making sure that your goods, equipment, and employees are properly protected is essential for the success of any organization, even if you do have access to a good truck accident lawyer.

With an array of coverage options available in the market nowadays, it can be a bit overwhelming to decide which path works best for you. That’s why we’ve put together this comprehensive guide on box truck insurance!

From understanding what type of coverage is right for you and your unique business operations to learning how different providers determine premiums rates, this blog post will provide you with all the information necessary to confidently make an informed decision about your protection plan. Read on as we uncover everything there is to know about getting the right box truck insurance!

What is box truck insurance?

If you own a business that requires the use of box trucks, you should consider purchasing box truck insurance. This type of policy with coverage for box trucks offers protection for your vehicle, your employees, and your business as a whole. Without it, you could be left with significant financial losses if an accident were to occur.

Box truck insurance typically covers bodily injury and property damage liability, as well as collision and comprehensive coverage. With the right insurance policy, you can have peace of mind knowing that your business is protected from unexpected expenses and legal troubles.

Don’t take any chances when it comes to the safety and security of your business – invest in box truck insurance today.

Types of coverage included

As a business owner who operates a box truck, it’s essential to ensure that you have the most comprehensive insurance coverage to protect your company against potential risks. A box truck insurance policy typically includes several types of coverage, such as liability coverage, physical damage coverage, cargo coverage, and uninsured/underinsured motorist coverage.

Liability insurance covers damages caused to other people’s property or injuries sustained by other drivers in the event of an accident. Physical damage coverage takes care of repairs or replacements when your box truck is damaged in an accident or stolen. Cargo coverage, on the other hand, protects the goods you’re carrying in your box truck against damage or loss.

Lastly, uninsured/underinsured motorist coverage is crucial in scenarios where you’re involved in an accident with a driver who is either uninsured or doesn’t have adequate coverage to pay for any damages incurred.

To be eligible, you must meet the minimum insurance requirements set by your state and provide proof of compliance. Obtaining an operator’s license is also essential to legally drive and operate a box truck for commercial purposes. Ensuring all your documentation is current will help avoid penalties and keep your operations running smoothly.

What factors may affect the cost?

Box truck insurance can come at various costs. Several factors can influence those prices. Firstly, the type of truck and the goods it carries can impact the cost of coverage. Insurers consider the vehicle’s size, weight, and cargo items while calculating the premium.

Secondly, driving history also plays a role in securing an affordable insurance policy. Drivers with a clean track record and no previous claims can generally get lower rates. Lastly, insurance providers analyze geographical locations before determining the cost of the policy.

Theft rates, accident frequencies, and crime rates in the area can all impact the premium price. By understanding these contributing factors, individuals can better prepare themselves and make informed decisions when it comes to purchasing box truck insurance.

How to compare quotes from different insurers to find the best deal

With so many insurance companies offering various policies and deals, it can be overwhelming to decide which one to choose. By comparing quotes from different insurers, you can find the best deal that suits your needs. However, it’s important to remember that the cheapest quote may not always be the best option.

When comparing quotes, consider factors such as the coverage offered, deductibles, and customer service reviews. It’s also a good idea to ask for discounts or bundle options that may lower the overall cost. Take the time to carefully review and compare each quote to make an informed decision and find the best deal for your insurance needs.

Keep in mind that prices can vary significantly – so make sure to shop around and compare different policies before making a final decision.

 

Securing adequate box truck insurance is an important part of running a business, but it can often be an overwhelming task. It’s important to be aware of the different types of coverage available and factors that may contribute to the cost so you can ensure you’re getting the best deal. Comparing rates from multiple insurers is a great way to get the most out of this essential service.

Lastly, remember to avoid any common mistakes when it comes to box truck insurance and take full advantage of any tips and tricks for saving money on your policy. By following these steps, you can rest assured knowing that your business operations are protected by the right insurance policy that’s tailored to your needs.

 

Zoom Launches New Global Data Privacy Enhancements

Strong privacy practices are instrumental in fostering trust between technology companies and users. When users feel the privacy of their data is protected, they feel more confident about using digital technologies. To this end, Zoom’s privacy, product, and engineering teams have been laser-focused on developing easy-to-use solutions for users to control their privacy preferences. These efforts have resulted in a range of tools and features that allow users to easily manage their data and empower them to take ownership of their privacy.

Today, Zoom introduced several new measures to give users more control and insight into their data:

  • EEA-based Data Storage: Paid customers based in the European Economic Area (EEA) will be able to select certain data for Meetings, Webinars, and Team Chat to be stored within the EEA going forward. By offering local data storage, Zoom will provide these customers with the confidence that their eligible data is stored within EEA boundaries. This data will only be shared with US teams in individual cases and exceptional circumstances, such as with Zoom’s Trust & Safety team.
  • European Support Team: Zoom has established a dedicated support team within Europe, allowing customers who opt in to receive direct technical support. All support information will be processed within the EEA by local employees during normal business hours.
  • Data Subject Access Requests: Zoom has developed a new tool for administrators to easily reply to data subject requests for access or deletion of their personal data for Zoom Meetings, Webinars, and Team Chat. This tool facilitates compliance with GDPR and CCPA requests.
  • Marketing Preference Center: Users may opt in or out of Zoom marketing communications and newsletters with just one click.
  • Audit Log Tracking: Administrator audit logs record the specific actions that administrators take on behalf of users. Now, account owners and administrators have the ability to track when these logs are exported or deleted.
  • Data Retention: Users will have more visibility into Zoom’s data retention and deletion policies as well as the standards and actions the company is taking to align with policies.

“We’re proud to announce these privacy updates for our customers,” said Lynn Haaland, Chief Compliance, Ethics, & Privacy Officer and Deputy General Counsel at Zoom. “These new tools offer our European customers more control over where their data is processed and stored, along with the option to delete personal data. Institutions can choose us knowing that they’ve selected a vendor that’s committed to protecting their data.”

Collaboration is key

Zoom’s new privacy features were developed as part of its close relationship with SURF, the collaborative organization for ICT in Dutch education and research. In 2021, Zoom began working with SURF in response to a Data Protection Impact Assessment (DPIA). As a result, Zoom is making great strides in privacy for its users; many of these new features are a direct result of this close collaboration.

“We are pleased with the adjustments Zoom has made to its software as a result of our collaboration,” said Jet de Ranitz, CEO and chairperson of SURF’s board of directors. “With Zoom’s new privacy features and recent modifications, the company has showcased a commitment to European privacy standards. We are very happy with the outcome and the positive benefits for European users.”

Where can you find the new settings?

Zoom’s new tools for data subject access requests and data deletion are available in the Zoom web portal, under “Privacy.” The Marketing Preference Center can also be accessed through the “Manage Preferences” link within Zoom marketing emails, and European technical support is also available at https://eu.support.zoom.us. For EEA-based paid customers, Zoom also began rolling out the ability to enable EEA-based data storage in the Zoom Privacy Center. Zoom’s data retention and deletion policies can be found in the company’s privacy sheet.