Tag: older

Gen Z is coaching older colleagues to use AI

A new global study from International Workplace Group (IWG), the world’s largest platform for work and provider of flexible workspace, reveals that Gen Z employees are playing a pivotal role in driving AI adoption across the workforce, coaching older colleagues to help unlock productivity and collaboration gains in hybrid working environments.
The study, based on a survey of over 2,000 professionals across the US and UK, shows that AI is becoming a cornerstone of how teams and in particular hybrid teams operate. 80% of workers have experimented with AI tools, and 78% say it has saved them time, averaging 55 minutes of saved time per day, equivalent to almost an extra full working day per week.
Workers report that this time is being reallocated to higher-value activities such as creative or strategic work (41%), learning and development (41%), in-person collaboration (40%), and networking (35%). An overwhelming 86% say AI has helped them complete tasks more efficiently, and 76% report that it is directly accelerating their career advancement, with this figure rising to 87% among Gen Z workers.
Cross-generational collaboration key to unlocking AI gains
Cross-generational collaboration is central to this transformation. Nearly two-thirds (59%) of younger employees are actively helping older, more tenured colleagues adopt and learn to use AI tools, with 80% of Senior Directors reporting that this support lets them focus on higher-value tasks, while 82% of Senior Directors report that AI innovations introduced by younger colleagues have unlocked new business opportunities.
Two-thirds of C-suite leaders say younger staff’s AI skills have improved their department’s productivity, and over 80% of senior directors believe AI innovations introduced by junior colleagues have opened up new business opportunities.
Overall, 86% of those surveyed report AI has made them more efficient, and 76% believe it is advancing their career, rising to 87% among Gen Z respondents. AI’s influence on collaboration is also clear: 69% of hybrid workers say it is making teamwork across locations easier, citing benefits such as improved meeting preparation (46%), access to shared insights (36%), and stronger post-meeting follow-ups (36%).
Workers are embracing AI’s potential to eliminate time-consuming administrative tasks. The most common areas where employees want AI to step in include drafting emails (43%), taking and summarising meeting notes (42%), organising files (36%), and completing data entry or forms (36%). With these tasks automated, employees are reallocating time to more meaningful work: 55% are now focusing on high-impact projects, 54% are pursuing professional development, and 40% are using the time to build stronger relationships with colleagues and clients or to invest in personal well-being.
Benefits for hybrid workers
The study also found that 69% of hybrid workers say AI is making it easier to collaborate with colleagues across locations. Improvements in meeting preparation (46%), access to shared insights (36%), and more effective follow-ups (36%) are streamlining teamwork, while 40% say AI has freed up time to invest in team-building and communication.
In the hybrid model, AI is also reshaping how office time is used. With automation handling routine work, hybrid professionals now prioritise strategic thinking (41%), learning and development (41%), face-to-face collaboration (40%), and networking (35%) during in-office days. More than half of workers (53%) say AI is helping them achieve better outcomes, and 64% believe it is making hybrid working smoother and more effective.
Workers are aware of the stakes. Two-thirds (63%) worry that not learning AI tools could slow their career progression, and 61% believe those who don’t adopt AI risk being left behind. Yet the trend is toward inclusive, shared upskilling: 51% of employees say AI is helping bridge generational divides, and over half regularly share AI knowledge with colleagues, rising to 66% among 25–34-year-olds.
Mark Dixon, Founder and CEO of IWG, said: “The world of work is evolving rapidly. Advances in technology, particularly in AI are boosting productivity, opening up new career opportunities, and connecting different generations of expertise.
These significant AI enabled productivity gains are helping to create more connected, agile teams ready for the future of work. Younger generations are playing a pivotal role by sharing their digital skills with their  colleagues, which enhances performance and uncovers new business opportunities.”

Rethink Ireland and Vodafone Foundation Launch €540,000 Fund to Help Bridge the Digital Divide for Older Adults in Ireland

Nearly half (46%) of persons aged over 75 years had never used the internet according to CSO (2021). To help bridge this digital divide, Rethink Ireland and the Vodafone Foundation have launched the €540,000 “Hi Digital Fund”.

This two-year fund will support five innovative organisations that are providing services for older adults aged 65 and above to develop essential digital skills. Applications for the fund are open from today (14 April) and close on 26 May 2025. Applications can be made here Hi Digital Fund – Rethink Ireland

The fund will provide cash grants and business supports for social innovations that enhance digital literacy and inclusion for older adults in their community, bridging Ireland’s digital skills gap. It promotes innovative approaches to ensure no one is left behind, teaching essential skills like smartphone use, e-health and smart home tech.

The Hi Digital Fund has been created by Rethink Ireland – the funding body thinking differently to create a more just, equal and sustainable Ireland – and is supported by the Vodafone Foundation, private donors and Department of Rural and Community Development via the Dormant Accounts Fund.

“Digital exclusion is a silent crisis affecting thousands of older adults across Ireland.” said Deirdre Mortell, CEO of Rethink Ireland. “Through the Hi Digital Fund, we’re not just teaching tech skills—we’re reconnecting people to essential services, reducing isolation, and enabling independent aging. This fund represents a critical investment in ensuring no older person is left behind in our increasingly digital society.”

Head of Vodafone Foundation, Liz Roche stated: “At Vodafone Foundation, we believe that everyone, regardless of age or ability, should have access to the digital world. By funding Rethink Ireland,  we will grow to support five new organisations across Ireland so that they have the resources to help older adults improve digital literacy skills and online confidence. We’re dedicated to reaching even more isolated people and making technology accessible for all”.

Also supporting the launch, Roisin Mills, Programme and Training Commissioner from the Irish Girl Guides said: “At Irish Girl Guides, we believe in creating an equal and inclusive world for all. We are proud to partner with the Vodafone Foundation to deliver the Hi Digital programme, an initiative designed to empower older people with essential, real-world digital skills. Through this experience, not only our youth members are helping others to grow in confidence and ability, but they are also developing invaluable personal skills themselves, including communication, empathy, patience, and leadership”

This fund will support diverse community initiatives and sustainable digital literacy programmes that remove barriers for older people who are unfamiliar with the digital world. The Vodafone Foundation will donate €250,000 over two years, with an additional €20,000 from private donors, totalling €270,000. The Department of Rural and Community Development will match this amount via the Dormant Accounts Fund, resulting in a total fund of €540,000.

Irish Girl Guides and Vodafone Foundation tackle digital exclusion for older adults

On the occasion of World Social Justice Day, Irish Girl Guides want to highlight that social inclusion extends to older adults, a group often overlooked in society. In a world where digital connectivity is essential, Irish Girl Guides is tackling this challenge head-on with the Hi Digital Programme in partnership with the Vodafone Foundation.

Since 2023, Irish Girl Guides has trained over 3 500 older adults across Ireland, helping them navigate the digital world with confidence and security. Through the Hi Digital Programme, 50 Irish Girl Guides Units have been trained as Digital Champions. Guides, Senior Branch members, and Leaders dedicate their time to teaching older adults how to access online services, stay connected with loved ones, and protect themselves from scams and fraud.

The programme fosters intergenerational learning, breaking down barriers and strengthening social ties between younger and older generations. This initiative takes on social exclusion by empowering older adults, reducing isolation, and providing a sense of connection in an increasingly digital world.

Jessica Woods, Leader from Cuchulain Guides Unit and Chair of the Irish Girl Guides Communications Committee, said: “Our Unit ran an event, and a Guide was able to teach a Grandmother how to record and send voice notes on WhatsApp. She ‘tested it’ by sending a message to her granddaughter in Australia. A few minutes later she received a reply and she said it was like getting a ‘virtual hug’. Hi Digital can help open the world to an older person.”

 

To have a better idea of the programme, watch these two videos:

More Vodafone news

For more information about Hi Digital, visit: Welcome to Hi Digital

From isolation to connection: Cork couple stars in online video series about digital skills for older people

Patrick and Liz Downes, a couple from Mitchelstown in Cork, are featured in a new online video as part of the Consumer Technology Association’s ‘The Human Component’ series. The video showcases their journey with the Hi Digital programme in partnership with the Irish Girl Guides, Vodafone Foundation, and ALONE.

The video follows 76-year-old Patrick, who rediscovered his passion for woodworking by embracing the digital world through the Hi Digital programme. With the support of his wife Liz, an Irish Girl Guides Leader and Hi Digital Champion, and the local IGG Unit, Patrick learns to use the internet to find woodworking tools and stay connected with his granddaughter.

Initially feeling disconnected and uninterested in modern technology after his multiple sclerosis diagnosis, Patrick’s life underwent a transformative change with the introduction of the Hi Digital programme. His resilience shines as he navigates the digital world, guided by Liz and the local Irish Girl Guides. To watch the video, click here.

Since 2023, Vodafone Foundation has partnered with the Irish Girl Guides to roll out the Hi Digital programme across Ireland. This initiative aims to help older adults, and above, feel comfortable with digital usage and skills, thereby combating isolation and loneliness.

IGG has provided Hi Digital classes in 25 of their units around Ireland and has trained over 2000 older adults. IGG Guides, Senior Branch members, and Leaders participate in this mutually beneficial programme by tutoring older community members. The course is divided into short lessons, teaching participants how to access the internet, use smartphones, stay safe online, and identify and avoid scams and fraud.

Liz Downes, Irish Girl Guides Leader, talking about her involvement with Hi Digital, said: “It’s about more than just teaching digital skills, it’s about fostering connections and breaking down barriers that can leave older generations feeling isolated. Through Hi Digital, we’re building bridges between generations and creating a sense of belonging for everyone.”

Jenny Gannon, Irish Girl Guides Programme and Training Commissioner, adds: “Today’s world is one dominated by tech and it is important that we learn to support each other to navigate the challenges that brings for all generations. This programme allows our young people to help older members of their community to learn how to use different aspects of their devices, while our younger members have also learned new skills while working on Hi Digital. This programme offers real opportunities for intergenerational learning and has been a hugely positive experience for all involved.”

Judy Collins, Vodafone Retail Advisor in Oliver Plunket Street, said: “I am delighted to see this video come to life, showcasing the fantastic impact the Hi Digital initiative has on the older generation. It’s heart-warming to witness stories like Patrick and Liz’s and see first-hand how Hi Digital is empowering older people with the knowledge and tools to navigate the digital world, reclaim their passions and stay connected with loved ones. We are thrilled to be able to provide this support”.

Explore the full series here: www.thehumancomponent.org

For more information about Hi Digital, visit: Welcome to Hi Digital

Age Friendly Ireland Convention Addresses Technological Challenges Faced by Older People

Up to 200 older people from across Ireland have gathered in Kilkenny for the Age Friendly Ireland National Older People’s Councils (OPC) Convention, addressing the pressing issue of the technology gap experienced by older demographics. The national annual convention at the Kilkenny Ormonde Hotel — held today and tomorrow (9 May and 10 May) — will tackle concerns surrounding online banking, a cashless society, and automated customer service helplines; offering potential solutions to bridge this divide.

The event, attended by Minister Mary Butler, TD, Minister of State for Mental Health and Older People at the Department of Health, the Older People’s Councils and 31 local authority representatives, will feature discussions from panel speakers including;

  • Áine Flynn, Director of the Decision Support Service and Mark Harrington, National Manager, Healthy Age Friendly Homes.
  • Garret Doocey, Assistant Secretary from the Department of Transport with responsibility for Land Transport, Investment and Public Transport Policy will be discussing transport supports such as the travel assistance scheme, JAM card, Wayfinding centre and accessibility improvements to bus shelters, buses, age-friendly car parking and Age Friendly train stations.
  • Philip Hogan, CEO of Cliffrun Media, a Dublin-based technology company specialising in technology solutions for older individuals such as the ACORN Age-Friendly Smart Tablet, will be demonstrating technology that supports ageing.
  • Diarmuid Angland, a Department of Finance specialist, who is leading the development of a National Payments Strategy, will outline the meaning of digital inclusion and the implications of a cashless society.

The convention will include seven workshops, panel discussions and the opportunity to network and share learnings.

Hosted by the Kilkenny Age Friendly Programme and Kilkenny County Council in partnership with Age Friendly Ireland in Meath County Council, this year’s theme, Ageing with Independence, underscores Age Friendly Ireland’s commitment to building environments conducive to the well-being of older adults. There are approximately 806,300* people aged 65 and over living in Ireland.

Speaking at the convention, Kieran Kehoe, Chief Executive of Meath County Council and host to Age Friendly Ireland Shared Service said: “This is the only conference of its type in Ireland that harnesses the collective voice of older people and brings that wisdom directly into local government, and to the multiple stakeholders involved in the Age Friendly strategic response to demographic change. There is a huge value for local government officials having this direct connection to the citizen voice.”

Catherine McGuigan, Chief Officer of the Age Friendly Ireland Shared Service emphasised the vital role of open dialogue among older individuals, local authorities, and the Government. She said: “Older people are not a homogenous group, and it is essential that we hear from the collective voice so that older people themselves can co-design solutions to challenges. Over the past 15 years, they have done exactly that — and thousands of innovative initiatives have been implemented based on their recommendations. That’s the core principle that underpins everything we do in Age Friendly Ireland and the key reason why we hold this annual convention”.

Ms McGuigan added that there are technological solutions to support independence as we age such as telecare which includes personal alarms, pendants/watches with 24-hour monitoring and smart home packages.

Speaking on behalf of the Older People’s Councils, Ita Healy, Chair of the National Network of Older People’s Councils said: “New policies are forthcoming that will tackle some of our concerns, including the National Payments Strategy, which aims to resolve the issue of services not accepting cash payments. Support for choice in payment is widespread.

“Safeguarding is an issue when payments can only be made online and older people must rely on neighbours, friends and family members to make their payments and access their personal information. At the recent NGO forum meeting, the safeguarding element was flagged especially for domestic abuse victims as cash is often essential for them to get away from their situation. People in all walks of life need the choice to use cash when and where they want to”.

Hosted in Kilkenny for the first time in its 15-year history, Lar Power, Chief Executive of Kilkenny County Council said: “We are delighted to host this year’s National Older People’s Convention in Kilkenny, there is immense work being done by the Kilkenny Older People’s Council to further the mission of making Ireland a great place to grow old. I would encourage anyone who wants to have their voice heard to join their Older People’s Council. It’s an opportunity to engage with your local authority and to remind them about agreed programmes of work.”

Anne Marie Shortall, Age Friendly Kilkenny Programme Manager added: “In Kilkenny, we strive to make our county a place where older people are valued for their wisdom, experience and contributions to an inclusive society and community. Our programme is ambitious but so too is the need to change how we think about ageing and how we collaborate to deliver improvements in supports and services for older people. This annual gathering provides an opportunity for the national shared service to collaborate on how best to broach this change.”

Convention attendees called for older people to join their local Older People’s Council to ensure their voice is part of the conversation as the population ages. For more information on Age Friendly Ireland visit agefriendlyireland.ie.

Fairphone champions long-term support of older phone models with Android 13 update of Fairphone 3(+)

Fairphone, the Dutch social enterprise building a market for ethical smartphones, has announced that the Fairphone models 3 and  3+ will be receiving an update to Android 13. Beta version roll-out has started today, with all users receiving the update by the end of June. The new update will take users of the Fairphone 3 and the Fairphone 3+ from Android 11 directly to Android 13.

This update to Android 13 is an example of Fairphone’s policy of providing software support for its devices for as long as possible. Since support by the device’s chipset vendor has expired, Fairphone 3(+) software is now maintained directly by the Fairphone team who assessed the feasibility of updating the device to Android 13 right away. Fairphone has previously done the same with the recently discontinued Fairphone 2, skipping Android 8 and updating the device to Android 9 instead.

The Fairphone 3 was originally launched in 2019 with Android 9, the upgraded version, Fairphone 3+, followed in 2020. Both models are guaranteed to continue to receive software support until at least August 2024. However, Fairphone aims to support the phones for even longer, until 2026. This is a first for the Android ecosystem. Fairphone wants to push the industry to act more responsibly and maintain phones longer.

Agnes Crepet, Head of Software Longevity at Fairphone, states:

“At Fairphone, we not only care about our new customers, but also about our existing users. By providing Android updates for our older models, we are going against industry norms and want to ensure that owners of the Fairphone 3 can also enjoy using their phones for longer. As we always say, the most sustainable phone is the one you already own!”