If your hospital is struggling to build a credible reputation in the market, then you can consider working with a healthcare PR agency. Why? This can be a strategic investment that will go a long way in elevating your organisation’s image, building trust with important stakeholders, and eventually helping you in achieving and driving the objectives of your platform.
However, you need to be sure that you get the most out of this partnership; it’s crucial to outline and monitor the key performance indicators or metrics. What do these metrics do? Well, they provide you with loud evidence of whether your facility is creating an impact while assisting you in assessing the return on your investment.
Questions like “What are those key metrics?” might have popped into your mind. Don’t worry, as this blog is here to give you the relevant details related to the necessary metrics you need to track while collaborating with this PR agency.
Media Relations and Visibility
Media relations and visibility are the categories that pay immense attention to your platform’s ability to grab and secure positive media coverage, as that can do wonders in boosting your entity’s visibility in the long run as well. How is it done? Let’s discuss:
Number of Media Placements
In this situation, the number of media placements plays a massive role. How? This metric tracks the number of times your company or its name was mentioned in various relevant media outlets. This can be in the shape of online, print, and broadcast, providing a solid number to confirm if the agency’s efforts are fulfilling the purpose or not.
Quality Of Media Placements
Yes, on one side, quantity matters, but at the same time, you can’t ignore the quality of media placements. Therefore, you need to keep the following factors in mind:
Type of Publication
You need to stay vigilant and check the type of publication the agency is getting you published in. For instance, your platform should get covered in extremely respected publications, national news outlets, or influential blogs that have a huge target audience. Why? The reason is that these spaces add more weight as compared to watching your company’s name and images in smaller, less relevant magazines that wear the label of non-existence. So, if you are trusting their efforts, then this should be there.
Outlet Should Be Relevant
The agency shouldn’t be reaching out to random media outlets but the ones whose following is relevant to your target patient. For instance, it will be best if people like health care professionals, policymakers, or other well-known stakeholders follow the media outlet.
Analyze The Tone
Even if your medical organisation is receiving the desired media coverage, analyze the tone and sentiment of the situation. Examine whether it is negative, neutral, or positive, as you certainly won’t pay them for doing negative publicity. Hence, the PR agency should not leave any stone unturned in providing your company with either exceptionally positive or balanced reporting.
Inclusion of Key Message
You will want the key message of your medical facility to be correctly expressed in front of the media. Hence, keep your eyes open to see whether the healthcare PR agency is standing by their commitment as they promised, meaning does their team accurately communicate about your value propositions, and highlight or not.
Placement and Prominence
When your hospital’s name appears in a feature article, you can expect it to attract more views than just getting briefly mentioned in a broadcast segment. Hence, while working with a healthcare PR agency, see where their teams are mentioning your platform.
Media Reach and Impressions
You must have read about the terms impressions and reach, but you won’t know what they stand for. Impressions are another critical metric that gives the total number of times your hospital’s coverage was viewed. While reach shares the unique number of individuals who could have seen or heard about your hospital’s coverage. How are these rough figures calculated? It is done on the basis of circulation figures, the amount of traffic the particular website receives, or the number of viewership of all the relevant media options.
Content Marketing and Thought Leadership
Does your healthcare PR agency offer content marketing and thought leadership ideas in its package? If so, then be ready to track the following metrics:
Website Traffic and Engagement
After the PR agency posts some interesting content on your hospital’s site, you need to monitor changes on the website. For instance, look at the overall visits of the target audience you tried to reach, any unique visitors that were compelled to read through the posts or blogs on your website, the rate of bounce, and how much time is spent on your page. And from what source is this traffic coming from, such as organic, referral, or direct? In this way, you can assess the PR agency’s efforts to determine whether the partnership was a waste of time and money.
Performance Of The Blog
If the PR agency has filled your website’s blog section with plenty of blogs, then track the content’s performance. For instance, you should see how many views, comments, and shares the information receives. Plus, the time spent on the page.
Engagement on Social Media
Social media is seen as a vital tool, so the PR agency may use it for creating social media posts or promotional activities. Therefore, monitor metrics in the form of likes, shares, comments, and reach to know that their team’s efforts are working out.
Conclusion
We hope you are clear regarding the key metrics you need to check while working with a healthcare PR agency. Therefore, after signing a deal, try to follow as suggestions so you don’t end up wasting time and money.
