Tag: #emirates

Emirates named as the world’s first Autism Certified Airline

As part of Autism Awareness month, several milestones have been achieved on Emirates’ journey to make travel more accessible for all. One year after Emirates’ first successful ‘travel rehearsal’, the programme is now being rolled out across 17 cities – allowing children with autism to practice the journey through the airport in order to prepare for real flights. Emirates has also achieved its designation as the world’s first Autism Certified Airline™, with more than 30,000 cabin crew and ground staff now trained to support customers with autism. For the month of April, Emirates highlighted autism awareness to millions of passengers globally, showcasing a selection of movies, podcasts and TV shows about neurodiversity on its inflight entertainment system, ice.

Adel al Redha, Deputy President and COO, Emirates, said:

“Emirates has been driving and facilitating good progress in accessible travel, and it is part of our operational strategy. We continue to work on this mission to make travel more inclusive. At the beginning of 2024, we were recognised as a Certified Autism Center™. We have upskilled our teams and I am pleased to say that we are now the world’s first autism-certified airline, with 30, 000 frontline staff and cabin crew trained to support our customers with autism. Now we are also rolling out our Travel Rehearsal programme in cities across the globe, to break barriers and make travel accessible for everyone. This is part of our social and professional responsibility.”

Emirates’ Travel Rehearsals activated across 17 cities

Globally, Emirates has started rolling out its travel rehearsal programme to 17 cities including Barcelona, Brisbane, Budapest, Cebu, Christchurch, Dubai, Durban, Luanda, Madrid, Manila, Mauritius, Manchester, Montreal, Nice, Oslo, Paris and Toronto, with more destinations committing to the programme every month.

The Travel Rehearsal concept first began in 2023, as a community collaboration between Emirates, Dubai’s Department of Economy and Tourism, Dubai Airports, the General Directorate of Identity and Foreigners Affairs, Dubai Police and Dubai Customs, and several schools and centres for autism in Dubai, whose feedback was invaluable to the process.

The local schools and centres for autism including Safe Center for Autism, The New England Center for Children’s® (NECC®) Clinic, Rashid Center for People of Determination and Dubai Autism Centre were invited to Dubai International (DXB) to experience a simulation of an airport journey. The children and their teachers and carers got to practice checking in, dropping baggage, going through immigration and security, experiencing the hustle and bustle of Duty Free and familiarising themselves with the airport, boarding passes, and the many individuals encountered along the way.

Now on an international level, parents, therapists and teachers involved in the travel rehearsals have reported to Emirates that the experience has been invaluable in helping their child to have a safe and successful flight, by offering the comfort of preparation and familiarity, as well as trained staff to support.

Emirates is introducing the travel rehearsal initiative in many cities on its network, with partnering airports, authorities, local centers, and foundations. Currently, this is not a bookable service and is available on an invitation basis in collaboration with accredited centers.

Emirates is the world’s first Autism Certified Airline™

Emirates has achieved its goal of becoming the world’s first Autism Certified Airline™, by completing the training of 30,000 cabin crew and ground staff to understand and support customers with autism. The new training on autism and sensory awareness equips Emirates’ frontline staff with the understanding and skills to address needs of autistic and sensory sensitive travellers, along with their families. It aims to educate Emirates’ teams on the spectrum of autism, misconceptions and challenges faced, the myriad ways to assist customers dependent on their individual needs, and potential stimulus and triggers that staff should be aware of.

The inaugural designation will be awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES), a leading organization in autism and neurodiversity training and certification. Emirates worked collaboratively with IBCCES for more than a year, to create the training after detailed reviews and a comprehensive audit. Using a data-driven approach, Emirates and IBCCES created a new blueprint for serving passengers with accessibility requirements, encompassing the entire journey – from ground services to in-flight services.

Emirates’ highlights Autism Awareness globally on ice

Throughout April, Emirates highlighted autism awareness to millions of global passengers on its award-winning inflight entertainment system, ice. The content included movies like Temple Grandin, Ezra and The Flight of Bryan, as well as podcasts about Dubai’s autism-friendly mission, documentaries like Copa 71, BBC docuseries Inside Our Autistic Minds, and Carl the Collector – a cartoon about a racoon character with autism.

The Year of Community – Dubai entities work together for Accessible Travel

For many people with autism, air travel is a challenging experience or something to be avoided completely, due to the high level of sensory stimuli that can be involved. A survey on AutismTravel.com revealed that 78% of families are hesitant to travel or visit new locations, and that 94% of respondents would take more vacations if they had access to places where staff are autism-trained and certified. Through global training and international initiatives, Emirates’ mission to make travel more inclusive and accessible for all also supports Dubai’s ambition to become the most accessible destination in the world.

Continuing to drive the accessible travel agenda forward, Emirates works in close collaboration with all its partners, which includes Dubai’s Department of Economy and Tourism (DET) to Dubai Airports, General Directorate of Identity and Foreigners Affairs, Dubai Police and Dubai Customs, working together to achieve important goals in inclusive and accessible travel.

Emirates’ Accessible Travel Information

Why Airlines Are Banning Power Banks on Flights: What Passengers Need to Know

Power banks are becoming a no-go item on more flights. Expert reveals why airlines are cracking down and how it could affect your travel plans.
 
In recent years, a growing number of airlines have implemented restrictions or outright bans on carrying power banks during flights. What was once an essential travel accessory is now increasingly being scrutinised by air travel safety authorities. But why are airlines suddenly cracking down on these small, yet potentially dangerous, devices?
Power banks, or portable chargers, have become indispensable for travellers in the digital age. Whether it’s charging a phone during a long flight or ensuring a laptop stays powered up for work, power banks offer a convenient solution. However, these devices pose a hidden risk that has prompted airlines to re-evaluate their policies.
“The main issue with power banks is the lithium-ion batteries they contain, which, if damaged or faulty, can pose a fire hazard. A malfunctioning power bank can overheat, catch fire, or even explode, which is particularly dangerous in the confined space of an aircraft.”
Lithium-ion batteries are known to be volatile, and when they are exposed to high pressure or extreme temperatures, such as during a flight, the risks increase. As a result, the International Air Transport Association (IATA) has recommended that power banks be carried in carry-on luggage only and limited to specific watt-hour ratings to mitigate the risk of fire.
Why Are More Airlines Joining the Ban?
The airline industry’s heightened caution around power banks comes after several incidents of fires caused by malfunctioning batteries. While these incidents have been rare, they’ve been enough to spark widespread concern among airline safety experts. “It’s no longer merely a matter of inconvenience. The safety of all passengers and crew members aboard the aircraft is the primary concern, and even a single incident can have far-reaching consequences.”
Airlines such as Qantas and Emirates have recently introduced stricter rules regarding power bank transportation. While these policies may vary slightly from one airline to another, most have begun enforcing size limits or outright bans on larger capacity power banks.
“Airlines aren’t banning power banks because they want to inconvenience passengers. They are taking these measures to ensure passenger safety by reducing the chances of a catastrophic event occurring at 30,000 feet.”
What Passengers Need to Know
For travellers, understanding the new restrictions can save a lot of hassle. “The key thing to remember is to always check the specific airline’s policy before you fly,” advises Pearson. “If you’re planning to bring a power bank, ensure it’s within the allowed watt-hour limit, which is usually between 100 and 300 watt-hours. Also, pack it in your carry-on, never in your checked luggage.”
Additionally, some airlines are now allowing power banks with a watt-hour rating of up to 300, but only if they are carried in the cabin and not in the hold. Smaller devices (under 100 watt-hours) are generally not subject to restrictions, making them a safer bet for passengers who want to avoid complications.
For those carrying larger power banks, Pearson advises considering alternatives, such as charging the device before travel or seeking out airports that offer charging stations to avoid the risk altogether. “A little extra preparation can go a long way.” 
The decision to restrict power banks on flights may seem like an inconvenience, but it’s a necessary precaution. With the risks associated with lithium-ion batteries, airlines have a duty to prioritise safety above all else. “The airline industry is continually adapting to emerging safety concerns. This ban on power banks is just another step toward ensuring safer, more secure flights for everyone.”
About Colin Pearson
Colin Pearson is a seasoned travel expert and consultant with years of experience in the aviation and hospitality sectors. As a frequent traveller, Colin has in-depth knowledge of airline policies, passenger safety, and travel trends. He works closely with Stanton House Inn, advising on travel safety and ensuring guests have the most up-to-date information on global travel requirements.
About Stanton House Inn
Stanton House Inn is a premier boutique hotel that blends historic charm with modern amenities, offering a unique and cosy stay for travellers. Located in a tranquil setting, the inn provides expert travel advice and personalised concierge services to ensure every guest enjoys a memorable and safe experience. Whether it’s navigating flight restrictions or finding the best local spots, Stanton House Inn goes the extra mile to make each journey stress-free and enjoyable.

Emirates joins IATA’s Turbulence Aware Platform

Emirates has joined the International Air Transport Association’s (IATA) Turbulence Aware Platform. It will also be the first airline to integrate the IATA platform within the latest version of Lido mPilot, the mobile navigation solution from Lufthansa Systems.

Bringing these platforms together offers a wealth of data, combined with new technologies that make up-to-the-minute, highly accurate turbulence information and forecasts available for pilots, equipping them with the means to plot the best paths around affected areas for enhanced safety, efficient navigation, and optimisation of flight plans.

In conjunction with the IATA Turbulence Aware Platform, the airline has equipped more than 140 aircraft with the required onboard software to automatically share turbulence reports with all airlines contributing data to the platform. All new aircraft joining the Emirates fleet over the course of the next few years, such as the Airbus A350 and Boeing 777-9, 777-8 and B787, will be enabled to participate in the programme.

Captain Hassan Alhammadi, Divisional Senior Vice President, Flight Operations Emirates Airline said: “Actively participating in IATA’s Turbulence Aware platform and equipping our pilots with a complement of the latest industry technologies such as the mobile navigation solution Lido mPilot from Lufthansa Systems are part of our commitment to ensure operational safety, efficiency, and customer comfort on every flight. We’re also proud to contribute data around turbulence through our Middle East network and extensive links across Africa, Asia, Australia, and other regions. It will help build sophisticated industry knowledge to effectively manage turbulence and evolving weather patterns with even more precision. This is only the beginning, and we are progressing with plans to integrate more cutting-edge technologies to elevate the flying experience even further, so our customers can enjoy smoother journeys.”

“Mitigating the adverse effects of turbulence is an industry wide challenge and obtaining accurate and live data is key in this endeavour. The cooperation between IATA Turbulence Aware, Emirates and Lufthansa Systems will further improve the quality and quantity of real time data made available to the industry, allowing for smoother and safer air travel for all,” said Frederic Leger, IATA’s Senior Vice President Commercial Products and Services.

“IATA Turbulence Aware data enhances the value of Lido mPilot by providing pilots with real-time, accurate and comprehensive information on turbulence, enabling them to make informed decisions and navigate more efficiently. By integrating this data into Lido mPilot, Emirates Airline can increase safety, reduce fuel consumption and minimize passenger discomfort, ultimately improving their operational efficiency and customer satisfaction,” said Andreas Medlhammer, Product Owner Pilot Charting Apps at Lufthansa Systems.

IATA’s Turbulence Aware is a global, real-time detailed and objective information resource for pilots and aviation professionals to manage and mitigate the impact of turbulence on operations. Turbulence is the main cause of passenger and crew injuries and leads to higher fuel usage. The platform pools anonymized turbulence data from thousands of flights operated around the world. The information generated from this data enables pilots and dispatchers to choose optimal flight paths, avoiding turbulence and flying at peak levels and altitudes to maximize fuel efficiency, ultimately reducing carbon emissions. Till date, Turbulence Aware ensured a safer flight for over 700 million passengers, a number that will continue to rise as new airlines join the program.

Lido mPilot is an all-in-one mobile navigational charting application from Lufthansa Systems and has been configured based on Emirates’ specific operational requirements. Lido mPilot provides pilots with easy access to terminal charts, a dynamically generated enroute map, and an Airport Moving Map (AMM).  Its data-driven, interactive maps, and the latest weather features relevant to each flight being operated ensure enhanced situational awareness and the most pertinent information for pilots.

You can now Explore the Emirates A380 or Boeing 777 in VR

Experience Emirates’ fully-enclosed Gamechanger First Class Suites, explore the airline’s signature A380 Onboard Lounge, or check out the cabin around your own seat in row 77 from the comfort of your home, with the airline’s award-winning and industry-leading virtual reality (VR) experiences.

Available on emirates.com to anyone with an internet connection, via the Emirates app, and now on the Oculus Store for Oculus Rift users, Emirates has taken the next step in its ambition to reach and engage audiences around the world with cutting-edge VR technology. Learn more about the Emirates VR experience on Oculus Rift here

Boutros Boutros, Emirates’ Divisional Senior Vice President, Corporate Communications, Marketing and Brand, said: “Emirates aims to provide innovative and outstanding customer experiences whether onboard, on the ground, or in the digital space. In 2018, we were the world’s first airline to introduce advanced web VR technology on our digital platforms, offering our customers an immersive opportunity to learn about the fantastic Emirates experience that awaited them before they stepped on board. We’ve continued to invest and develop that experience, and today we are delighted to be the first airline to launch a fully-fledged Oculus VR app.

“This initiative expands our global reach and ability to engage with our audiences across digital platforms. It is also particularly relevant right now, as many people have not travelled for a while due to the pandemic, and are seeking inspiration and researching and rediscovering their flight options.”

Created in partnership with technology company Renacen, Emirates’ customers can navigate through Economy, Business and First Class cabins, explore their seats, as well as the iconic Onboard Lounge and Shower Spa on the Emirates A380 using navigational hotspots. Emirates is working on an updated version featuring its Premium Economy cabin and latest A380 aircraft interiors.

In future developments, Emirates plans to offer customers the ability to explore destinations, select a cabin, and book and pay for their Emirates flight from within the Emirates Oculus VR app.

Currently, users can explore the following Emirates’ VR experiences via:

  • Emirates Oculus VR app on the Oculus Store: offering users accurate, life size and interactive cabin interior experiences onboard Emirates’ flagship A380 aircraft and Boeing 777-300ER Gamechanger aircraft. For instance, users can “pick up” items from the Onboard Lounge, “turn on” the Shower in the Shower Spa, or close the private suite doors behind them. They can even explore the cockpit.
  • Emirates.com on PCs, mobile devices or the Emirates app for iOS and Android: An immersive 3D, web VR and 360 degree view of Emirates’ Boeing 777 and Airbus A380 aircraft cabin interiors (all 20 different configurations across the airline’s fleet). Customers can explore their seats before checking in online with the 3D seat map. The tool allows customers to navigate from one seat to another, and even allows would-be customers to book their preferred seats from within the 3D environment. Users can also enjoy hands-free cabin navigation and seat selection by using any VR headset like Google Cardboard. This award-winning technology is compatible with all devices without the need for external applications or plugins.