Tag: consulting

Saros announces 50 jobs €8M investment in global expansion

Saros Consulting, a global leader in IT consulting and strategic project management, today announces global expansion plans, which include the creation of 50 new jobs and a €8M investment. In addition to the new jobs, the investment covers a new HQ in Dublin and the establishment of a global delivery hub in Cape Town, South Africa.

Headquartered and founded in Dublin, Saros provides IT consulting services covering areas including digital transformation, cybersecurity and mergers and acquisitions. The company currently has a presence in the UK, Switzerland and the US.

Over a two-year period, the next wave of Saros’s expansion will see the company strengthen its presence in existing markets, while entering South Africa – supported by Enterprise Ireland – as a new market. The jobs – split across all of Saros’s key markets – and investment will accelerate the company’s growth in its core sectors of life sciences, financial services and retail, while enabling it to scale its global resourcing business.

As part of the investment, Saros has opened a new HQ in Fitzwilliam Place, Dublin, which is designed with collaboration spaces and break-out rooms to support the company’s expanding workforce. The Cape Town team will support Saros’s growth across Europe and Africa, providing fully remote solutions to businesses across both continents.

The new roles will be in the areas of project management, IT consulting and business development, supporting Saros’s mission to provide high-quality, scalable resourcing solutions to multinational clients.

Ray Armstrong, co-founder and CEO, Saros Consulting, said: “Today’s announcement marks a major milestone in our journey to becoming a truly global player. With this investment, we are not only creating new jobs in Ireland and South Africa, but also strengthening our ability to deliver flexible, remote-first services to enterprises across multiple regions. The investment represents our confidence in the future of distributed work and our commitment to building a truly borderless consulting practice.”

 Justin van der Spuy, co-founder and CEO, Saros Consulting, said: “South Africa offers a strong talent pool and a strategic gateway to global markets. The quality of technical talent emerging from South African universities, coupled with the country’s mature IT services sector, make it an ideal location for our first African hub.”

Ardanis Technologies Creates 20 New Jobs and has Invested €2m in Aileen, its AI Solution

Irish software and digital consulting company Ardanis Technologies is creating 20 new jobs to support Aileen, the company’s new AI solution.  Aileen is a generative solution developed for call / contact centres.

New jobs will be created over the next 12 months and will include roles in sales, marketing, support, and innovative AI-driven technology.

Aileen was developed by Ardanis and is designed to be intelligent, adaptable and can integrate into all existing systems used by call/contact centres.  A key challenge for call centres/contact centres is managing call volumes and other inbound requests such as email, which need to be routed to the correct agents for processing. Aileen enables contact centres to fully automate this process, which frees up the agents to provide a better and quicker experience to their customers, while allowing them to focus on higher-value tasks.

“Aileen has resulted in the opening of new opportunities for Ardanis”, explains Ivan Goor, Group CEO at Ardanis.  “Aileen has proven that with the right blend of technology and human expertise, even the most complex problems can be solved, leading to happier customers, more empowered agents, and a brighter future for the contact centre industry”.

Aileen is a generative AI solution and goes beyond traditional rule-based AI by combining advanced Large Language Models (LLMs) with flow-based, agentic workflows to deliver context-aware, adaptive, and emotionally intelligent responses.  While LLMs enable Aileen to understand and generate human-like text by processing vast amounts of training data, the flow-based architecture allows Aileen to execute complex, multi-step tasks in a structured and efficient manner.  This dual approach enables the AI to understand the nuances of human communication while managing interactions dynamically through predefined workflows.

“Aileen has been designed to enhance the customer experience landscape”, concludes Ivan. “Ardanis will support every business in achieving its vision by reducing process lifecycles from hours to seconds”.