Tag: center

Dell PowerEdge XR9700 Brings Cloud RAN and AI to Harsh Edge Environments

Dell Technologies introduces the Dell PowerEdge XR9700 server, a first of its kind closed-loop liquid-cooled, fully-enclosed, ruggedized server engineered to run Cloud RAN and edge AI workloads in unprotected outdoor environments. Designed to mount on utility poles, rooftops and building exteriors, the PowerEdge XR9700 brings high performance computing into dense urban areas, remote locations, and space-constrained facilities where traditional data center infrastructure cannot reach.

Why it matters

Telecommunications operators and those working at the edge often struggle to deploy compute due to lack of power and space. The PowerEdge XR9700 solves this, delivering high performance compute directly at the point of need in an ultra-compact, zero-footprint IP66-rated enclosure that’s sealed from the elements. For telecommunications operators, it provides a flexible, software-defined alternative to traditional RAN solutions, supporting Cloud RAN and Open RAN processing at the cell site. At the same time, the platform can run edge and AI applications directly where data is created and consumed.

Built for Extreme Conditions

Designed to withstand the harshest environments, this platform’s ultra-compact IP66-rated enclosure and GR-3108 Class 4 certification delivers reliable, quiet performance in environments exposed to extreme temperatures, dust and moisture. Closed-loop liquid cooling with a thermal management architecture maintains consistent operation across a temperature range of -40°C to 46°C (-40°F to 115°F) and withstands direct solar radiation, all in a compact 15-liter form factor suitable for mounting on utility poles, rooftops and building sides. This zero-footprint design brings telecom and edge workloads to locations where only traditional radio solutions could previously operate.

Performance that Scales

Powered by the Intel Xeon 6 SoC with integrated Intel vRAN Boost technology and Intel AMX technology, the PowerEdge XR9700 delivers the processing power and fronthaul connectivity to support up to 15 5G sectors in a single server. While optimized for Cloud RAN, the platform’s flexibility allows operators to run edge and AI workloads based on network architecture and service requirements.

As part of the Dell PowerEdge XR-Series, the XR9700 integrates with Dell’s existing management tools and software stack. Integrated Dell Remote Access Controller (iDRAC) provides remote visibility and control for zero-touch provisioning (ZTP), while compatibility with the same Cloud RAN software validated on the PowerEdge XR8720t simplifies certification and accelerates telecom deployments.

Andrew Vaz, vice president, Dell Technologies: “Operators and enterprises shouldn’t have to compromise when deploying compute in challenging environments. The Dell PowerEdge XR9700 brings Cloud RAN, Open RAN, and edge AI capabilities to places they’ve never been able to go before, opening up new possibilities for network expansion and edge applications.”

 Availability

The Dell PowerEdge XR9700 will be globally available 2H CY 2026.

Additional resources

  • Find out more about the Dell PowerEdge XR9700.
  • Learn more about Dell Open Telecom Ecosystem Lab (OTEL) AI-assisted telecom testing and validation.
  • Connect with Dell on X and LinkedIn

About Dell Technologies
Dell Technologies (NYSE: DELL) helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry’s broadest and most innovative technology and services portfolio for the AI era.

SK tes Launches New Circular IT Facility in Shannon- Boosting Ireland’s Sustainable Tech Sector

SK tes, a global leader in sustainable IT asset disposition (ITAD) and technology lifecycle services, has announced plans to open a new 36,000 square foot purpose-built facility in Shannon, marking a major vote of confidence in Ireland’s thriving data and technology sector.

The new facility will deliver comprehensive ITAD, data center decommissioning, and technology lifecycle management services to some of Ireland’s largest enterprises, including hyperscale data center operators, while supporting national sustainability and circular economy goals. It will also create over 25 skilled jobs in one of the country’s fastest-growing tech regions.

“Ireland is at the forefront of Europe’s digital economy, and our investment in Shannon reinforces our commitment to helping Irish companies manage technology securely, sustainably, and at scale,” said Eric Ingebretsen, Chief Commercial Officer at SK tes. “This facility will allow us to meet the unique needs of Ireland’s tech sector, especially large data centers, with world-class services delivered locally.”

Strategically located in Shannon, County Clare, the new site positions SK tes to offer rapid, secure, and compliant services for every stage of the IT lifecycle—from equipment deployment and maintenance, to decommissioning and certified data destruction. With its ability to quickly scale operations, the facility is built to meet the evolving needs of both indigenous Irish companies and multinationals operating within the country.

“This isn’t just another facility—it’s a statement of intent,” said Thomas Holberg, Chief Operating Officer at SK tes. “We’re here to support Ireland’s technology leaders as they build a more sustainable digital future. Our Shannon site will support Irish businesses in achieving their reuse and sustainability targets while creating meaningful employment and strengthening the region’s role as a technology and innovation hub.”

SK tes’ investment comes as Ireland continues to attract major global data center infrastructure and tech companies, while placing increased emphasis on sustainability and resource recovery. With its ability to extend the lifecycle of technology assets, securely destroy data, and responsibly recycle materials, the new site directly supports the goals set out in Ireland’s Climate Action Plan and Circular Economy Strategy.

The Shannon site joins SK tes’ growing global network, which includes over 40 owned facilities across 22 countries, providing consistent, secure, and sustainable IT lifecycle solutions to customers around the world.

What Is Proxy Ping and Why It Matters for Your Online Experience

Ever wondered why some websites feel lightning-fast while others seem to crawl? One key factor behind this inconsistency is something called proxy ping. Think of it as the heartbeat of your internet connection. Just like a doctor checks your pulse to gauge your health, ping measures the speed and stability of data travel between your device and a server – especially when you’re connected through a proxy.

When using proxies for tasks like SEO scraping, gaming, or market research, every millisecond counts. A high ping can feel like a sluggish queue in a coffee shop, while a low ping is like being served instantly. It directly affects how fast your requests are processed, which is why professionals pay close attention to it. If your proxy has a slow ping, it could be the hidden culprit behind delayed performance, failed requests, or timeouts.

The Science Behind Proxy Ping – Measuring Latency

Let’s break this down without getting too technical. Ping refers to the time it takes for a data packet to travel from your device to a proxy server and back. It’s measured in milliseconds (ms), and just like in a sprint race, lower numbers mean better performance.

Now, when you involve a proxy, an additional leg is added to that journey. The data first travels to the proxy server before reaching the target site. This added layer introduces a new variable – the proxy ping. So while proxies can offer many benefits like privacy, performance is heavily influenced by how responsive they are.

Imagine ordering a pizza. You call the restaurant (your device sends a request), they confirm the order (the proxy responds), and finally, the pizza gets delivered (your data arrives). If the call takes too long to connect or gets dropped, your dinner plans are ruined. Same logic applies with proxy ping – it has to be snappy and stable.

What Affects Proxy Ping – The Usual Suspects

Not all proxies are created equal. Several factors influence how fast or slow your proxy ping will be:

  • Geographical distance – The farther the server, the higher the ping. If you’re in New York using a proxy in Singapore, expect some noticeable lag.
  • Server quality – Low-quality servers may be overcrowded or poorly maintained, increasing ping times.
  • Bandwidth and load – If a proxy server is overloaded with requests, it will respond slower. Just like traffic on a highway, more congestion equals slower movement.
  • Internet connection – Sometimes, the issue isn’t the proxy at all but your own network stability or speed.

Choosing a reliable, well-optimized proxy provider is like selecting a premium courier over standard mail – you’re ensuring your digital “parcels” arrive faster and more securely.

How to Check Proxy Ping – Simple Tools, Real Impact

So, how do you actually measure proxy ping? You don’t need to be a network engineer to get this done. There are simple tools like ping, tracert, or even built-in proxy checkers that give you a clear snapshot of latency.

For a more detailed guide, you can read this post that walks you through step-by-step instructions and tools to use. Whether you’re testing residential proxies, data center proxies, or mobile proxies, knowing their ping gives you the power to make smarter choices.

If the results show high ping or inconsistent responses, it might be time to switch to a more stable provider or choose proxies that are physically closer to your location. Even a few milliseconds can mean the difference between seamless automation and frustrating delays.

Why Proxy Ping Matters – Especially for Power Users

Let’s say you’re running hundreds of threads for data scraping, managing social media bots, or automating sneaker checkouts. Each task depends on multiple successful requests per second. A high proxy ping can create a bottleneck, slowing everything down and possibly getting your IPs blocked due to unnatural delays.

Gamers and streamers also experience the impact. Lag, buffering, or disconnections often point back to poor ping performance. Proxy ping isn’t just a number – it’s a performance metric that reflects real-world usability.

Think of it like the speedometer in your car. Sure, your car runs, but how fast and smooth the ride feels depends on what the speedometer tells you. Likewise, proxy ping tells you whether your connection is sprinting or staggering.

Reducing Proxy Ping – Smart Moves for Speed Seekers

So what can you do if your proxy ping is holding you back? Here are a few tried-and-tested strategies:

  • Pick proxy servers close to your physical location to minimize distance-based latency.
  • Avoid free or low-quality proxies – these often have slower response times due to overcrowding.
  • Monitor ping regularly – even premium proxies can degrade over time.
  • Use fewer simultaneous threads if your ping spikes during high load.

You don’t need a PhD in networking to improve proxy performance. Just a little awareness and the right provider can make all the difference.

Final Thoughts – Ping Isn’t Everything, But It’s a Lot

In the world of proxies, ping acts like a performance thermometer. It might not tell you everything about your server quality, but it offers a critical first insight. Whether you’re scraping data, automating workflows, or simply optimizing online speed, checking and understanding your proxy ping is like knowing your car’s fuel level – it keeps you moving efficiently.

If you care about speed, responsiveness, and reliability, then proxy ping is something you should never ignore. Because in the digital world, every millisecond counts – and your success might just depend on it.

Dell Technologies Accelerates Enterprise AI Innovation from PC to Data Center with NVIDIA

Marking one year since the launch of the Dell AI Factory with NVIDIA, Dell Technologies announces new AI PCs, infrastructure, software and services advancements to accelerate enterprise AI innovation at any scale.

Successful AI deployments are vital for enterprises to remain competitive, but challenges like system integration and skill gaps can delay the value enterprises realize from AI. More than 75% of organizations want their infrastructure providers to deliver capabilities across all aspects of the AI adoption journey driving customer demand for simplified AI deployments that can scale.

As the top provider of AI centric infrastructure, Dell Technologies – in collaboration with NVIDIA – provides a consistent experience across AI infrastructure, software, and services, offering customers a one-stop shop to scale AI initiatives from deskside to large-scale data center deployments.

Expanded Dell AI infrastructure portfolio is engineered for right-sizing high-performance needs

At the center of the Dell AI Factory with NVIDIA is industry-leading, end-to-end infrastructure that powers AI innovation across industries from startups, to governments, to the world’s largest enterprises and cloud service providers:

New Dell Pro Max portfolio sets the standard as the AI developer PC

As the global leader in workstations that feature NVIDIA’s most powerful professional graphics, Dell expands and innovates the Dell Pro Max high-performance AI PC portfolio to meet the needs of today’s AI developers, power users and specialty users. The portfolio offers a versatile range of powerful AI PCs designed for demanding tasks – from light AI development, data analysis and design simulation to training, inferencing, and fine-tuning the most complex LLMs, before deploying at scale.

  • The new Dell Pro Max with GB10 packs exceptional performance in a compact and power-efficient form factor. This AI developer workstation features the NVIDIA GB10 Grace Blackwell Superchip, a system-on-a-chip based on the NVIDIA Blackwell architecture. Delivering up to one petaflop (1000 TFLOPs) of AI computing performance and 128GB of unified memory, AI developers can develop, train and test models before deploying on other Dell infrastructure offerings.
  • The new Dell Pro Max with GB300, at the top end of the high-performance PC range, gives AI developers and data scientists a computing class of its own – bringing server-level compute to a desktop. With the new NVIDIA GB300 Grace Blackwell Ultra Desktop Superchip, the system delivers up to 20 petaflops of AI computing performance, 784GB unified system memory (up to 288GB HBME3e GPU memory and 496GB of LPDDR5X CPU memory) and the fastest networking solution with NVIDIA ConnectX-8 SuperNIC to power the most intensive and largest AI workloads, training up to 460billion parameter models.
  • New Dell Pro Max notebooks and desktops offer outstanding power, reliability, and scalability. Equipped with NVIDIA RTX PRO TM Blackwell Generation GPUs and Intel® Core™ Ultra (Series 2), AMD Ryzen-powered Copilot+ PCs with AI experiences and AMD Threadripper processor options, along with a new bold and elevated design, users can drive productivity across every intensive workload. Learn more about all the Dell Pro Max announcements here.

 

New Dell PowerEdge servers and networking drive AI acceleration for enterprises

  • Dell PowerEdge will support the NVIDIA Blackwell Ultra platform, including the upcoming NVIDIA HGX B300 NVL16, NVIDIA GB300 NVL72 and NVIDIA RTX PRO™ 6000 Blackwell Server Edition, delivering systems with up to 288GB of HBM3e memory to handle complex AI models with speed and scalability.[vi] These forthcoming servers will offer peak AI cluster performance with 800 Gb/s throughput with NVIDIA ConnectX-8 SuperNICs.
  • Dell PowerEdge XE7740 and XE7745 servers will be available with the Dell AI Factory with NVIDIA. These servers are currently available with up to eight NVIDIA H200 NVL GPUs, which includes a five-year subscription to NVIDIA AI Enterprise software, including NVIDIA NIM and the NVIDIA Llama Nemotron models for reasoning, making them a powerful platform for Gen AI fine-tuning, inference, and agentic reasoning applications, as well as high performance computing (HPC) workloads. They will also support up to eight NVIDIA RTX PRO™ 6000 Blackwell Server Edition PCIe GPUs which can more than double the AI performance and greater flexibility when integrating AI workloads into business processes.
  • The new Dell PowerEdge XE8712 server featuring the GB200 NVL4 platform powers the next generation of accelerated AI compute, supporting up to 144 NVIDIA B200 GPUs per Dell IR7000 rack. These liquid-cooled systems are tailored for AI model training and complex HPC simulations, offering a scalable solution that optimizes performance and enhanced computational efficiency, while helping reduce operational costs and saving data center space.

Learn more about the additions across Dell servers here.

 

Dell data management innovations help customers take control of their data to fuel AI innovation 

The Dell AI Data Platform with NVIDIA is an integrated solution that empowers enterprises to deploy agentic AI and other AI applications securely, through always-on, direct access to high quality structured, semi-structured and unstructured data. This platform combines Dell enterprise storage with NVIDIA accelerated computing, networking, and AI software, allowing for continuous data processing and robust data management services for AI deployment. It integrates seamlessly with the NVIDIA AI Data Platform reference design, providing enterprises with optimal infrastructure to unlock the full potential of their business data through AI-driven insights and problem-solving. Dell Data

 

Management Services provide a systematic approach to ensuring data discovery, integration, automation, and quality.

At the core of the Dell AI Data Platform with NVIDIA is Dell PowerScale storage, which is now validated for both the NVIDIA Cloud Partner Program as well as the new NVIDIA-Certified Storage designation for enterprise AI factory deployment with NVIDIA Enterprise Reference Architectures. Recent software and hardware innovations allow PowerScale to improve GPU utilization by delivering 220% faster data ingestion and 99% quicker data retrieval than previous generation systems[vii]. These advancements help PowerScale surpass NVIDIA DGX SuperPOD requirements to scale AI deployments efficiently and reduce training times. Dell PowerScale’s scale-out architecture can now serve every AI performance need.

Dell Technologies also announces support for NVIDIA Dynamo, which allows customers to free up GPU memory by offloading KV cache data from GPU-accelerated nodes to Dell storage like PowerScale. Learn more about additional

Dell PowerScale and Dell Data Lakehouse advancements here.

 

New AI solutions and services deliver expanded AI capabilities

The Dell AI Factory with NVIDIA adds new solutions and services to power and simplify AI deployments, to highlight a few:

  • Dell simplifies Agentic AI by integrating NVIDIA’s AI-Q Blueprint and AgentIQ Toolkit in the NVIDIA AI Enterprise platform, featuring NIM, NeMo Retriever and AI Blueprints, and new NVIDIA Llama Nemotron models for reasoning, empowering organizations to build robust AI agent platforms from enhanced capabilities. The new Dell Accelerator Services for RAG implement and optimize agentic-based solutions with integrated business data, maximizing ROI.
  • Dell AI Factory with NVIDIA validates the NVIDIA Run:ai AI orchestration platform, providing enterprises with tools to optimize GPU resource utilization, manage complex workloads and accelerate AI workflows on-premises.
  • Dell Services for GenAI Digital Assistants now aligns with NVIDIA’s scalable blueprint architecture, transforming enterprise self-service with a humanistic, multilingual solution.
  • The Dell AI Code Assistant offers a fully on-premises, enterprise-grade coding assistant that includes the highest standards of flexibility and data privacy. The solution offers accurate, and context aware code suggestions powered by agentic AI tools and advanced context engine. Dell Implementation Services for AI Code Generation then implement and fine tune code assistant models.

Michael Dell, Chief Executive Officer, Dell Technologies said, “We are celebrating the one-year anniversary of the Dell AI Factory with NVIDIA by doubling down on our mission to simplify AI for the enterprise. With seamless NVIDIA hardware and software from desktop to data center, only Dell delivers the consistency and reliability organizations need to support AI initiatives. We are breaking down barriers to AI adoption, speeding up deployments, and helping enterprises integrate AI into their operations.”

Jensen Huang, Founder and Chief Executive Officer, NVIDIA said, “Every industry is racing to build AI factories to produce intelligence. NVIDIA and Dell are partnering to deliver the industry’s broadest, end-to-end AI infrastructure, giving enterprises everything they need to develop, deploy, and scale AI. From deskside workstations to data center-scale AI factories, this platform will power the next wave of AI-driven breakthroughs.”

Read what customers are saying about Dell AI Factory here:

Availability

  • Dell Pro Max desktops and laptops will be available beginning March 2025 with more releasing in the coming months.
  • Dell Pro Max with GB300 and Dell Pro Max with GB10 will be available later this year.
  • Dell PowerEdge XE7740 and XE7745 servers supporting NVIDIA RTX PRO™ 6000 Blackwell Server Edition PCIe GPUs will be globally available later this year.
  • The Dell PowerEdge XE8712 will be globally available later this year.
  • All components of the Dell AI Data Platform with NVIDIA are available globally now.
  • The Dell AI Factory with NVIDIA delivering Agentic AI is available globally now.
  • The Dell AI Factory with NVIDIA validating NVIDIA Run:ai’s orchestration platform is available globally now.
  • The Dell AI Code Assistant is available globally now.

Global data centre market confident about AI fuelled growth, despite power supply concerns

Global data centre investors and operators are confident about the sector’s future, with 70% of respondents predicting increased investment in data centres in the next two years, new research by DLA Piper has found. Almost all respondents also foresee AI driving demand for data centres, primarily through machine learning and natural language processing.
Those surveyed have also expressed significant concern over the stability of power supplies for the rapidly-growing number of data centre sites worldwide. A total of 98% of investors and operators told the global law firm that they had concerns about the availability and reliability of power supplies when they made decisions about data centre projects, with half of respondents identifying the issue as a principal barrier to investment.
The global data centre market is expected to be valued at around USD 300bn in 2024, according to TMT Finance analysis, which carried out the research for DLA Piper. With a projected average compound annual growth rate (CAGR) of approximately 10% over the next five years, the market is expected to be valued at USD 483.15bn by 2029.
DLA Piper highlights that utility companies in the US are being flooded with power delivery requests for sites earmarked for data centres that they will not be able to satisfy until well into the 2030s. In response, utility companies are now requiring large upfront non-refundable payments from investors in land and a committed off-taker of that power.
The report also reveals utility companies are requiring developers to pay upfront for all the critical infrastructure, such as substations, needed to bring power to the site. Investors are also expecting sustainability concerns around data centre energy and water usage to continue to grow, with 70% of respondents saying they expected scrutiny and due diligence to increase over the next two years.
The EU has already introduced a range of measures which place significant obligations on data centre operators to report and take measures to reduce their emissions, including the European Climate Law and its Energy Efficiency Directive.
William Marshall, Energy Partner in DLA Piper Ireland commented: “Data centre capacity is central to the AI revolution and thus the global economy in the coming decades. It will take significant investment across the industry, and coordination between policymakers, investors and grid operators, to ensure that power supplies can meet the demand from industry and investors. In Ireland, large scale new investment in data centres have led to concerns and policy responses and although Ireland is far from alone in security of supply and decarbonisation concerns, digital infrastructure and tech are substantial high value sectors for the Irish economy. Consequently, it is hoped that following the current Commission for Regulation of Utilities (CRU) policy review, a clear and achievable path for connection of new data centres will be available”
See the PDF

Andrew Porter, re-opens Explorium, Ireland’s National Sport and Science Centre, and launches new state of the art experiences

Irish Rugby Player, Andrew Porter’, Andrew Porter, was on hand this morning to re-open Explorium, Ireland’s National Sport and Science Centre located in Sandyford, Dublin 18. Originally opened in 2019, Explorium is a world-class educational 110,000 sq ft facility offering almost 250 exhibits and immersive experiences, including a range of new and exciting exhibitions for all to enjoy this summer.

The new attractions are sure to grab the attention of sport and science fans and include “COOL IT”, an interactive 6,000 sq ft experience that gives participants the chance to track their climate impact and explore potential solutions in a fun and engaging way. The incredible robot ‘Recycleops’ was built locally from recycled parts and the F1 simulator gives guests a chance to experience real speed and pit stops!

In partnership with Verse Augmented Reality, Explorium Activities has added the ‘Unreal Gardens’ and ‘Star Walk’ immersive AR journeys that transport visitors into a magical world of nature or on an exciting journey through the solar system in a 2,500 sq ft state of the art space, the first of its kind in Europe.

Explorium is also delighted to announce the addition of a Sensory Room for families with children with additional needs to enjoy the benefits of a 1,500 sq ft sensory area to engage in developmental play in a calming environment. Access to the Sensory Room is provided free of charge upon booking the appropriate ticket online.

Welcoming guests back with an impressive lineup of innovative exhibits and experiences that aim to educate, engage, and entertain all ages, Explorium Junior serves ages 2-7, while Explorium Science and Explorium Activities serve ages 8 to adult.

Andrew Porter, Irish Rugby Player said:

“I’m delighted to reopen Explorium, Ireland’s National Sports and Science centre and launch the new and exciting exhibitions. I’ve been a big fan of Explorium for many years, so it’s brilliant to see it open again after covid! It’s a great day out for all.”

Explorium Junior re-opened in January and has already welcomed over 60,000 visitors, clearly showing the immense need and demand for informal science learning, both locally and nationally.

The rest of Explorium is now open with something for everyone from age 8 to adult and caters to individuals, families, groups, school tours, birthday parties, corporate events and other functions.

Explorium Science offers a purpose-built 110-seater cinema and auditorium plus almost 250 exhibits and immersive experiences, including its original G-Force bike, a Formula One simulator, Tesla Lightning Show, Gravity Room, Planetary Zone, and Sport Science area.

Explorium Activities offers two amazing climbing walls, with Urban Climb for beginners and Conquer your Fears for more advanced climbers, plus incredible adventures in our Virtual Reality or Augmented Reality attractions.

Charlie Kelly, co- founder of Explorium commented:

“We are very proud to have created a world-class destination for science, sport, technology and innovation, making science relevant and accessible to people of all ages. Our ambition is to be a champion of science nationally and locally, inspiring the next generation of scientists, athletes, inventors, artists, and engineers. We’re thrilled to open the new attractions – the state-of-the-art Augmented Reality experience is the first of its kind in Europe.

Parents are crying out for space for their children to learn, play, and create, in a safe, modern and accessible space, and we welcome all ages back to Explorium. There is something here for everyone. What we have managed to achieve is truly unique in Ireland.”

During the summer, Explorium Science and Explorium Activities are open from Tuesday to Sunday, from 10:00am to 6:00pm, with late hours on Fridays until 8:00pm. Junior Explorium is open daily, from Monday to Sunday, from 9:30am to 5:30pm. Tickets can be bought from www.explorium.ie and pre-booking is recommended.

IKEA opens its first Distribution Centre in Ireland

IKEA Ireland is today opening its state-of-the-art distribution centre in Rathcoole, Co. Dublin, marking a significant milestone in the company’s expansion within Ireland. This new facility, employing over 200 people, follows investments in six plan and order points, upgrades to the Ballymun store, and an innovative collaboration with Tesco Ireland on affordable collection service, all to bring IKEA closer to customers across the country.
The new distribution centre will result in IKEA’s business in Ireland having one of the shortest delivery times in Europe. Before now, IKEA deliveries to Irish consumers required dispatch from the UK. With the inauguration of this new multi-million-euro facility in Ireland, delivery times will reduce to just three days. This strategic move not only brings IKEA products closer to its Irish customers but also significantly improves product availability throughout Ireland.

The vast distribution centre is over 27,000 square metres, has a storage capacity of 20,000 cubic metres – equal to over 258,000 flatpack BILLY bookcases or double the size of Croke Park pitch – and is capable of housing up to 9,000 different product lines, spanning across almost every product in the IKEA range.

IKEA expects the distribution centre to be making more than 300,000 deliveries in the first year of operation, with that figure almost doubling to nearly 600,000 within five years. Eventually the plan is to be able to deliver up to three million items a year from the centre.

“The opening of Ireland’s first IKEA distribution centre will greatly benefit our customers through faster and more reliable deliveries. It marks a key step in our ambitious expansion plans across Ireland. We remain committed to – and are continually investing in – the future of our physical store in Dublin, but we want people to enjoy the IKEA experience no matter where they choose to engage with us, whether through our full-size store, plan and order points, or online. This new distribution centre will greatly enable this, by increasing availability of our products and reducing lead times”

Jakob BertilssonCountry Customer Fulfilment Manager, IKEA Ireland and UK

Reducing greenhouse gas emissions

This new distribution centre also underscores IKEA’s firm commitment to sustainability. The building is one of the most sustainable and energy-efficient logistics facilities in Ireland. It has a Building Energy Rating (BER) of A2 and includes features like rainwater harvesting and roof-based solar panels.

IKEA is also transitioning to exclusive zero emission home deliveries, which together with locating the distribution centre closer to its customers, will result in significant reduction in CO2 emissions and more sustainable deliveries.From today, customers with Dublin Eircodes will receive their home deliveries in zero-emission vehicles. IKEA has committed to ensuring all deliveries to customers across Ireland will be exclusively in zero-emission vehicles by August 2025.

As the first step to advance towards this goal, 17 electric vans will deliver IKEA goods across the country, with the number of zero emissions vehicles doubling by August 2025. As of now, two zero emission vehicles will be based in Cork, two in Athlone, four at the Ballymun store, and nine at the new distribution centre. These 17 zero emission vans will replace diesel delivery vehicles, resulting in an estimated annual saving of 283,000 litres of diesel, equivalent to reducing carbon dioxide (CO2) emissions by 750 tonnes per year.

To support the transition to zero emission deliveries, IKEA has established an extensive electric vehicle charging network at the distribution centre, comprising of three rapid charge points for quick top-ups and 20 overnight charging points for full recharges.

IKEA’s 8MW wind farm near Manorhamilton, Co. Leitrim, will also support the retailer’s transition to zero-emission deliveries and use of 100% renewable energy to power the distribution centre and IKEA’s flagship store in Ballymun, Dublin. It is projected that the wind farm produces about twice the amount of electricity required by the new distribution centre and the Ballymun store.

Furthermore, to secure even more renewable energy for the future, Ingka Investments, the investment arm of the company, has invested in a 10GW offshore wind project portfolio in Ireland and UK.

“The opening of this new distribution centre not only demonstrates IKEA’s desire to become more accessible to our customers in Ireland, but also our commitment to sustainability and innovation. IKEA is committed to the Paris Agreement and to helping limit the global temperature rise to 1.5°C above pre-industrial levels. By transitioning to zero emission deliveries and having an energy efficient distribution centre, we are playing our part in protecting the planet, and taking another significant step in our journey to becoming a climate positive business.”

Marsha SmithDeputy CEO of IKEA Ireland and UK

The launch of the logistics facility is operated by logistics firm and longstanding IKEA service provider, Wincanton.

James Wroath, CEO at Wincanton, added: “Wincanton is excited to mark this key milestone in the expansion of IKEA in Ireland, who will benefit from our unrivalled expertise and proven operational excellence in eFulfilment. The opening of this new, state-of-the-art distribution centre just outside of Dublin further strengthens a partnership focused on our shared goals of meeting IKEA’s customers’ needs quicker than ever before.”

Deliveries will be carried out by XPO Logistics, supporting IKEA on its journey to only deliver by zero-emission vehicles.

Dan Myers, Managing Director for UK and Ireland at XPO Logistics, said: “This is a huge milestone for IKEA in what is an important market for the business. The investment is a demonstration of IKEA’s confidence in Ireland. As a long term partner, we are committed to working together to create a better everyday life for many people which is also sustainable and aligned with our combined environmental commitments.”

The Dynamics of Call Center Technology: Navigating Modern Solutions

As businesses increasingly digitize their operations, the technology powering call centers are undergoing significant changes. The traditional call center model, reliant on phone calls and manual tracking, is being replaced by a more dynamic, technology-driven approach. This transformation is driven by advanced solutions like AI, cloud computing, and omnichannel communication strategies. This document explores the dynamics of modern call center technology, providing insights into how today’s solutions are reshaping customer service and support.

Embracing AI in Call Center Technology

One of the most significant advancements in call center technology is the widespread use of artificial intelligence (AI). AI-powered call centers are revolutionizing customer interactions by providing automated, intelligent solutions that enhance the customer experience. Through natural language processing (NLP) and machine learning algorithms, AI systems can understand and respond to customer inquiries, reducing wait times and improving overall efficiency. AI also enables personalized interactions, as it can analyze customer data to provide tailored solutions. With the ability to handle routine tasks and gather insights from large amounts of data, AI is transforming call centers into intelligent hubs of communication.

Enhancing Customer Interactions with Scripting Software

Call center scripting software is another critical component of modern call center technology. This software allows call center agents to follow a pre-written script that guides them through each customer interaction, ensuring consistency and accuracy. In addition to providing a standardized process for handling inquiries, Call Center Scripting Software can also be used to personalize interactions by incorporating customer data and preferences into the scripts. This increases efficiency and enables agents to handle a higher volume of calls, ultimately leading to improved customer satisfaction. When combined with AI, scripting software can further enhance customer interactions by integrating real-time data and insights into the scripts.

Leveraging Cloud Computing for Greater Flexibility

Another major shift in call center technology is the adoption of cloud-based solutions. With the cloud, call centers can access and store data remotely, eliminating the need for on-premise servers and hardware. This not only reduces costs but also provides greater flexibility in scaling operations as needed. The cloud also enables seamless integration with other business applications, such as CRM systems and chatbots, enhancing overall performance and efficiency.

Embracing an Omnichannel Communication Strategy

The omnichannel communication strategy represents a significant advancement in call center technology. This approach seamlessly integrates multiple communication channels, including phone calls, email, chat, and social media, to deliver a consistent and exceptional customer experience. In today’s era of mobile devices and social media dominance, customers expect businesses to engage with them through their preferred channels. By implementing an omnichannel strategy, call centers can meet these expectations and enhance customer satisfaction. Moreover, this approach provides valuable insights into customer preferences and behaviors, empowering call centers to tailor their services accordingly.

The Future of Call Center Technology

As technology continues to evolve, the future of call center technology looks even more dynamic and exciting. The integration of AI, scripting software, cloud computing, and omnichannel communication strategies will continue to enhance customer interactions and improve overall efficiency. Additionally, emerging technologies like virtual and augmented reality may play a significant role in the future of call centers, providing more immersive experiences for both customers and agents. As businesses continue to prioritize customer service and support, the evolution of call center technology will remain vital in meeting these demands. So, businesses need to stay updated on the latest advancements and embrace modern solutions to stay ahead in the competitive market.

The call center technology landscape is rapidly evolving, driven by advancements in AI, cloud computing, scripting software, and omnichannel communication strategies. These innovations are not only reshaping operations but also transforming how businesses interact with their customers. As we embrace a future of advanced and integrated technology, today’s call centers will become more efficient, intelligent, and customer-centric. To remain competitive in this dynamic digital age, businesses must adapt, embracing new technologies and strategies that define the future of customer service and support. By doing so, they will not only meet the increasing demands of their customers but also thrive in the ever-changing business landscape.

HID Opens New Logistic Center in Shannon, Ireland

HID, a worldwide leader in trusted identity solutions, is pleased to announce the opening of its new Logistics Center in Shannon, Ireland. The new facility is HID’s second largest Logistics Center, supporting 55 countries across Europe, the Middle East and Africa (EMEA).

The occasion was marked with an official ribbon-cutting and a visit from local government and business leaders, as well as HID’s operations leadership team. The new 4157 m2 Logistics Center is double the size of HID’s previous facility and employs 60 people with a goal of expanding headcount in the years to come.

“The new Logistic Center is strategic in sustaining the global growth HID has experienced, and it demonstrates our commitment to fostering innovation and product availability across the region,” said Josh Freeman, HID’s Senior Vice President and Head of Operations.

“Congratulations to HID on the opening of their new Logistic Center in Shannon. Since 2006 HID’s growth and expansion here in Ireland is truly a great success story, and the new Center will allow for an even better service to their European customers. I’m delighted that HID has chosen Shannon and the Mid-West Region for this new expansion, and welcome all growth opportunities, especially in regional areas. Shannon is thriving in the technology space and having a global leader such as HID open in the area is a very welcome addition. I wish all the team the best with this new expansion and continued success,” said Minister of State for Trade Promotion, Digital and Company Regulation Dara Calleary.

“I wish to congratulate HID for the establishment of its second site in Ireland, and its second largest Logistics Center. A leading technology solutions company operating in several fast-growing markets, HID is a welcome addition to the Midwest established Technology cluster. I wish HID and its team in Shannon every success with this expansion,” said CEO of IDA Ireland, Michael Lohan.

Operating in Ireland since 2006, HID has steadily expanded its manufacturing, R&D, supply chain customer service, IT, finance, human resources, and other business functions in Ireland to support a growing customer base across EMEA.

HID first established itself in the country in Tully, County Galway in 2006. The company is best known in Ireland for providing the enabling technology for Ireland’s revolutionary passport card program, which was the first of its kind to allow travellers to cross borders in Europe with an electronic passport card rather than a traditional passport booklet. In 2022, HID opened an award-winning Center of Excellence in Galway city, employing about 500 people.

Image caption From left to right: Will Corcoran, Regional Manager Mid-West IDA Ireland; Björn Lidefelt, Executive Vice President and Head of HID; and Eoin Gavin, President of the Shannon Chamber of Commerce participate in the ribbon-cutting ceremony of HID’s newest Logistics Centre that will support 55 countries across the region.