Tag: assistant

Workhuman revolutionises workplace insights with industry-first AI Assistant

Workhuman, the company revolutionising the way employees celebrate, connect with and appreciate each other in the workplace, has unveiled the latest innovation in its platform – the addition of a generative Artificial Intelligence (AI) Assistant to its cultural [workforce] intelligence tool, Workhuman iQ. Workhuman is launching this tool as many HR and business leaders struggle to access organisational insights, which are often buried in static, incomplete, and cumbersome data analytics systems. Workhuman iQ offers an intuitive generative AI interface that surfaces dynamic and actionable answers and insights powered by an organisation’s rich, authentic, and unique Social Recognition programme data, and Workhuman’s 25 years of culture and recognition research.

 Workhuman iQ is the only solution in the industry that provides a comprehensive view of an organisation’s people dynamics, performance and skills, state of cultural health, and where and how work is getting done. Workhuman’s new AI Assistant within Workhuman iQ leverages the world’s first recognition-specific language model, built by Workhuman, and uses data from a customer’s own recognition programme to provide real-time insight that can inform decisive actions to maximise people and business results.

This innovation allows people managers and business leaders to quickly and easily get accurate and interactive answers to many types of employee, team, department, and organisation-level questions. These include: “Who within the organisation is demonstrating our company values?”, “What is the current skills profile of my team?”, “What impact is employee recognition having on top-talent or overall retention in my department?” and “Who are the best internal candidates for this role?” The AI Assistant provides highly accurate responses, putting answers at the fingertips of those who need them most without the need for even more technology or data analytics expertise.

Transforming the way companies monitor and enhance their culture, Workhuman iQ leverages proprietary algorithms and AI to analyse data within the Workhuman platform, offering leaders and managers clear insights into the state of their culture and talent. Acting as a virtual consultant and a single source of truth, AI Assistant and Workhuman iQ goes beyond reporting, uncovering previously hidden workplace insights and providing unparalleled insights into people dynamics, performance, skills, and more, empowering leaders to make informed and strategic decisions. The manual and labour-intensive process of generating actionable insights is replaced with real-time, on-demand trends, patterns, and precise answers to people and organisational questions.

“AI is changing the way work gets done, and with the introduction of generative AI tools within programmes that generate significant data, it opens the door for people without analytics backgrounds to easily access information it would have otherwise taken them days or weeks to uncover,” said Kevin Heinzelman, Workhuman Head of Product Management. “Workhuman iQ analyses an organisation’s unique recognition data and surfaces personalised, recommended actions based on identified patterns to help managers make informed decisions and foster an encouraging environment – further driving optimal team engagement, retention, and performance. Our solution equips managers with the information they need to better support their team and induces them to take a more proactive role in shaping culture, and our AI Assistant takes those analytics capabilities to the next level.”

The new AI Assistant comes on the heels of additional innovations in the Workhuman Platform, Admin Hub, and Automated Welcome Awards, which significantly improve and empower the Social Recognition Programme Manager experience.

Workhuman iQ empowers HR leaders and people managers to measure recognition programmes, track culture and engagement, measure skills and performance, and actively know how to improve every day. To learn more, please visit: www.workhuman.com/capabilities/workhuman-iq.

Dell introduces new PC repair app with Augmented Reality

Dell Technologies has today unveiled a new app that allows users to replace common parts on selected Dell computers through an Augmented Reality (AR) experience with step-by-step instructions.

With smart phones already ingrained in everyday lives, Dell created a free application available on both IOS and Android that provides a step-by-step augmented reality experience to help customers replace parts on their Dell systems.

Dell’s AR Assistant guides users through servicing and repair procedures for more than 100 Dell PCs and servers in seven different languages. Dell is currently working to add over 20 additional systems by the end of the summer.

The app’s development was fast tracked during the early months of the pandemic when technicians were unable to visit people’s homes. Currently the use of the Dell AR Assistant is dependent on proper diagnosis first, then ordering parts through our technical support team. Dell’s plan is to make parts more readily and easily available for sale online for an even easier customer experience.

Dell provides product manuals and related resources online – and has for well over a decade. This includes downloads for software, drivers, BIOS, firmware, OS and security patches. The Dell AR Assistant is a natural extension of the manuals – in an easy-to-follow, customer-friendly format that can accessed from anywhere. AR Assistant users can see their devices and how to repair them using mixed reality and informational overlays on the machine being repaired, leveraging a smartphone camera. The app also has an augmented clone technology on select systems, which displays a cloned server in any desired space and allows a full 360 degree interaction with amazing realism.

Tara Gale, Client Solutions Country Lead, Dell Technologies Ireland, said: “Repairability continues to be a priority for us at Dell Technologies. As we know users want more control over their devices – including repairs. As a longtime champion of repairability, Dell has changed the game with a first-of-its-kind augmented reality app for IT repairs, the Dell AR Assistant. Our aim is to enable consumers to easily repair devices themselves where they are able to – and ultimately we’re looking to reduce repair time for issues that can be resolved by the users themselves, with a little help from Dell. We are excited to extend repairability to our customers directly and help them extend the life of their systems. Ease of repair is a win for our customers and the environment – and we’re proud to enable the next generation of consumer repairability with the Dell AR Assistant.”

The Dell AR Assistant also upholds Dell’s wide-reaching and longstanding commitment to sustainability. By making parts more accessible, replaceable and reusable, products can exhaust fewer resources and let users keep more circular materials in the economy. This is in line with Dell’s core tenets – repairability and sustainability – which were also reflected in Concept Luna, announced earlier this year.

For more information on the Dell AR assistant, visit Dell’s FAQ or take a look at quick demonstration of how the app works here.

For those not interested in making the repairs themselves, Dell has other repairs options – visit the Dell Tech Support page for more information.