Tag: age

Age Friendly Ireland Convention Addresses Technological Challenges Faced by Older People

Up to 200 older people from across Ireland have gathered in Kilkenny for the Age Friendly Ireland National Older People’s Councils (OPC) Convention, addressing the pressing issue of the technology gap experienced by older demographics. The national annual convention at the Kilkenny Ormonde Hotel — held today and tomorrow (9 May and 10 May) — will tackle concerns surrounding online banking, a cashless society, and automated customer service helplines; offering potential solutions to bridge this divide.

The event, attended by Minister Mary Butler, TD, Minister of State for Mental Health and Older People at the Department of Health, the Older People’s Councils and 31 local authority representatives, will feature discussions from panel speakers including;

  • Áine Flynn, Director of the Decision Support Service and Mark Harrington, National Manager, Healthy Age Friendly Homes.
  • Garret Doocey, Assistant Secretary from the Department of Transport with responsibility for Land Transport, Investment and Public Transport Policy will be discussing transport supports such as the travel assistance scheme, JAM card, Wayfinding centre and accessibility improvements to bus shelters, buses, age-friendly car parking and Age Friendly train stations.
  • Philip Hogan, CEO of Cliffrun Media, a Dublin-based technology company specialising in technology solutions for older individuals such as the ACORN Age-Friendly Smart Tablet, will be demonstrating technology that supports ageing.
  • Diarmuid Angland, a Department of Finance specialist, who is leading the development of a National Payments Strategy, will outline the meaning of digital inclusion and the implications of a cashless society.

The convention will include seven workshops, panel discussions and the opportunity to network and share learnings.

Hosted by the Kilkenny Age Friendly Programme and Kilkenny County Council in partnership with Age Friendly Ireland in Meath County Council, this year’s theme, Ageing with Independence, underscores Age Friendly Ireland’s commitment to building environments conducive to the well-being of older adults. There are approximately 806,300* people aged 65 and over living in Ireland.

Speaking at the convention, Kieran Kehoe, Chief Executive of Meath County Council and host to Age Friendly Ireland Shared Service said: “This is the only conference of its type in Ireland that harnesses the collective voice of older people and brings that wisdom directly into local government, and to the multiple stakeholders involved in the Age Friendly strategic response to demographic change. There is a huge value for local government officials having this direct connection to the citizen voice.”

Catherine McGuigan, Chief Officer of the Age Friendly Ireland Shared Service emphasised the vital role of open dialogue among older individuals, local authorities, and the Government. She said: “Older people are not a homogenous group, and it is essential that we hear from the collective voice so that older people themselves can co-design solutions to challenges. Over the past 15 years, they have done exactly that — and thousands of innovative initiatives have been implemented based on their recommendations. That’s the core principle that underpins everything we do in Age Friendly Ireland and the key reason why we hold this annual convention”.

Ms McGuigan added that there are technological solutions to support independence as we age such as telecare which includes personal alarms, pendants/watches with 24-hour monitoring and smart home packages.

Speaking on behalf of the Older People’s Councils, Ita Healy, Chair of the National Network of Older People’s Councils said: “New policies are forthcoming that will tackle some of our concerns, including the National Payments Strategy, which aims to resolve the issue of services not accepting cash payments. Support for choice in payment is widespread.

“Safeguarding is an issue when payments can only be made online and older people must rely on neighbours, friends and family members to make their payments and access their personal information. At the recent NGO forum meeting, the safeguarding element was flagged especially for domestic abuse victims as cash is often essential for them to get away from their situation. People in all walks of life need the choice to use cash when and where they want to”.

Hosted in Kilkenny for the first time in its 15-year history, Lar Power, Chief Executive of Kilkenny County Council said: “We are delighted to host this year’s National Older People’s Convention in Kilkenny, there is immense work being done by the Kilkenny Older People’s Council to further the mission of making Ireland a great place to grow old. I would encourage anyone who wants to have their voice heard to join their Older People’s Council. It’s an opportunity to engage with your local authority and to remind them about agreed programmes of work.”

Anne Marie Shortall, Age Friendly Kilkenny Programme Manager added: “In Kilkenny, we strive to make our county a place where older people are valued for their wisdom, experience and contributions to an inclusive society and community. Our programme is ambitious but so too is the need to change how we think about ageing and how we collaborate to deliver improvements in supports and services for older people. This annual gathering provides an opportunity for the national shared service to collaborate on how best to broach this change.”

Convention attendees called for older people to join their local Older People’s Council to ensure their voice is part of the conversation as the population ages. For more information on Age Friendly Ireland visit agefriendlyireland.ie.

Following Success of the Care Line, eir Launches Age Friendly Care Services in All Irish Stores

eir, Ireland’s largest telecommunications provider, is extending its Age Friendly Care service to all its stores across Ireland, providing dedicated customer care and technical support service to senior customers, aged 65 and over.

Co-designed in partnership with Age Friendly Ireland and Age Action, the Age Friendly Care initiative is designed based on a bespoke care programme that takes the complexity out of the services and helps build relationships with customers by making everything simple – from bills to mobile data, broadband or landline queries.

Initially consisting of a dedicated phone line for customers aged 65 and over, with a team of 20 dedicated agents specially trained in technical and soft skills, the service has grown in popularity since its introduction, with over 65,000 calls received to the Age Friendly Care line, with 23,500 calls in 2023 alone. The average time spent on each call is 10.5 minutes, and average answer speed of 1m 10s. The bespoke care approach has proven so successful that eir is now introducing in-person Age Friendly Care to their customers, in stores. The Age Friendly Care team was recognised by industry at the CCMA awards in 2022 taking home the prestigious title of Care Team of the Year.

Commenting on the launch of the in-store Age Friendly Care services, Sinead O’Gorman Managing Director of eir’s Customer Operations said: “At eir, our purpose is to connect for a better Ireland. Our experience during the pandemic made it clear that our customers rely on our stores and in person care for more than shopping: we’re here to provide them with care, answer their questions and help overcome connectivity challenges. Based on the success we’ve had with the initiative for almost two years since launch, we’re delighted to bring our hugely popular Age Friendly Care programme to life in our stores. The team in-store has been specially trained to provide care for older customers every day. If a customer feels they want more time to discuss their problem, dedicated in-store time for Age Friendly Care support has been set aside each Tuesday morning between 10 am and 12 pm.”

Susan Brady Managing Director eir Consumer and Small Business commented: “At eir, we are committed to providing our customers with the best possible in person retail experience. Alongside introducing new in-person services such as Age Friendly Care we’re proud to announce this significant €4 million investment in our retail network and unveil our new look stores, which reflect our commitment to offering the best of modern retailing and in-store experiences. We are progressing the transformation work at pace to ensure minimum disruption for our customers.”

eir’s ‘age friendly’ care line can be reached on 1800 252 252 and will be accessible between the hours of 10am to 4pm, Monday to Friday. If an older person wishes to nominate a friend or family member to manage their account on their behalf, this nominee can work with the age-friendly care team to resolve any issues. Age friendly support is available in all eir’s stores every day, with a dedicated slot from 10am to 12pm on Tuesdays for queries that may take a bit longer.