Datapac, Ireland’s leading technology solutions and services provider, is today announcing that it is delivering a managed IT helpdesk solution to Cope Foundation following a competitive tender, enabling faster rollout of the organisation’s vital services to over 2,800 children and adults with an intellectual disability and/or autism across Cork City and county.
Founded in Cork in 1957, Cope Foundation is a non-profit organisation which supports people to live a life of their choosing, in their chosen communities. The Cork-based charity provides individuals and families with support services and resources such as education, training and employment opportunities, Community Hubs, residential houses, day services, Arts and Creative Art Therapies and Physical Activity and Sports.
As the organisation grew, Cope Foundation needed to refresh its technology infrastructure to meet the evolving needs of the organisation, its employees, and the people it supports. Datapac rolled out a fast and reliable IT support service for over 1,000 employees across Cope Foundation’s 70+ locations which has reduced downtime and boosted productivity right across the organisation. In turn, this is enabling employees to focus on delivering Cope Foundation’s services to children and adults in local communities across Cork.
Datapac’s service acts as an extension of the organisation, supporting employees by quickly and effectively remediating daily challenges such as connectivity problems, issues with devices, and access issues such as password losses or resets. Since implementation, the managed IT helpdesk has reduced the number of support tickets raised by 27%. This has freed up time for the organisation’s internal IT team, enabling them to focus on their core tasks. A key priority for the team is continuing to bolster Cope Foundation’s cybersecurity strategy to ensure that the sensitive information of the people they support is protected. The solution is flexible and will scale as the organisation continues to grow.
Datapac also provides comprehensive software maintenance and support services for Cope Foundation’s server and storage ecosystem. This underpins the organisation’s intranet and email capabilities, ensuring seamless communication for dispersed teams across Cope Foundation’s locations.
In addition, Datapac has rolled out a managed print service to Cope Foundation which has reduced the organisation’s printing costs by 40% annually. Datapac upgraded Cope Foundation’s entire print fleet with no disruption to daily operations, and provided training to employees.
Colin Chapman, Business Relationship Manager, Datapac, said: “Cope Foundation is a remarkable organisation that has been doing incredible work in Cork communities for nearly 70 years. The invaluable services that the organisation provides to families are underpinned by Datapac’s managed helpdesk, which provides employees with access to reliable IT support and enables them to continue to roll out critical resources to those who need them. It acts as an extension of the organisation, with speedy and seamless remediation for day-to-day support queries. Not only does this ensure the smooth day-to-day running of the organisation, but it delivers critical time savings for the IT team. We look forward to continuing to build on our relationship with Cope Foundation as it grows and expands its network of crucial services.”
Sean Abbott, Chief Executive Officer, Cope Foundation, said: “Having enlisted Datapac’s services in the past, we knew we could trust them to deliver on this next phase of our journey with an overhaul of our IT support processes. The enhanced service gives us the peace of mind and confidence to support and launch innovative new resources for families across Cork.”
Brian Marshall, IT Manager, Cope Foundation, said: “Datapac have provided us with a managed print solution that has driven down the cost of printing right across the organisation. They now provide us with IT support services and server maintenance that has allowed the IT team to focus on core projects that they would otherwise be unable to. I would happily recommend their services to any organisation.”
