A new report released by Civica, the market leader in business-critical software, digital solutions and managed services for the public sector and regulated markets reveals Northern Ireland has reached a digital tipping point, with 90% of citizens surveyed stating public services in the region are now ripe for digitisation.
Civica’s latest Changing Landscape report, Strengthening Northern Ireland’s digital identity, is based on key findings from senior leadership forums and new research from more than 1,000 citizens across Northern Ireland.
It outlines the challenges and opportunities ahead for leaders in driving collaboration across the country, communicating benefits and progress, boosting the skills gap and using data to better fuel the economy to improve local outcomes and create a stronger digital Northern Ireland for the future.


The report recognises the nation as a UK digital technology leader, but whilst digital technology, from cloud-enabled services to connected devices and machine learning offer a huge opportunity to re-shape the delivery of services, organisations across the region are facing a rapidly evolving environment.
A challenging political and economic landscape has seen further progress stall at a time when traditional saving approaches are becoming exhausted and technology-driven change could unlock additional sectoral efficiencies.
Strong progress has been made with the NI Direct strategic partnership programme transforming more than 25 significant services and delivering more than four million new on-line transactions. But there is still a pressing need to build on this successful foundation.

CIVICA Belfast – GROUP SHOT OF PANELLISTS – (L-R) Mark Owens, MD Civica NI; Paul Wickens, Chief Executive, Enterprise Shared Services; Tanya Anderson, Head of SME Business Development, NI Chamber of Commerce; Paul Murnaghan, Regional Director, BT Business NI; Wayne Story, Group CEO Civica and Dave Vincent, Chief Digital Officer, Tourism NI.

Further findings reported from new, exclusive research highlight:

  • Over one third (39%) of people expect 24/7 services from government to be the norm – but only 2% currently believe public services make good use of digital technology
  • Only 18% of citizens in the region trust the government to handle their data, while 86% cited privacy concerns over the sharing of personal data
  • Over half (51%) believe a lack of clear leadership and vision from the devolved government is the biggest barrier to delivering full online digital services
  • Just one fifth (20%) believe Northern Ireland is currently recognised worldwide for superior digital services

Mark Owens, Managing Director, Northern Ireland, Civica commented: “It’s clear that Northern Ireland has taken a lead in the way we deliver services in a digital economy, however we must ensure that we listen to our citizens and customers, collaborate more across the region to ensure success, harness and share data and educate our children with technology to maintain a leadership position.
“If we, as a small nation, adopt and execute these beliefs, there is a great future for our economy, even in uncertain times, and working together we can strengthen Northern Ireland’s digital identity.”

The report also suggests that organisations need to support the Government’s regional employment and retraining schemes to help ensure that the existing workforce, rather than being left behind, plays a significant role in Northern Ireland’s digital future.
Civica is a leading partner for Northern Ireland’s organisations across government departments, policing, health and care, housing and public safety, together with commercial organisations. The company has helped deliver improved business outcomes for a wide range of customers, including NI Direct, BT Ireland, Police Service of Northern Ireland, Northern Ireland Fire & Rescue Service, Northern Ireland Housing Executive and the Belfast and Southern Health and Social Care Trusts.

Strengthening Northern Ireland’s Digital Identity is the latest instalment in Civica’s Changing Landscape series of reports. You can download the full report here: www.civica.com/digitisingni

Written by Jim O Brien/CEO

CEO and expert in transport and Mobile tech. A fan 20 years, mobile consultant, Nokia Mobile expert, Former Nokia/Microsoft VIP,Multiple forum tech supporter with worldwide top ranking,Working in the background on mobile technology, Weekly radio show, Featured on the RTE consumer show, Cavan TV and on TRT WORLD. Award winning Technology reviewer and blogger. Part time actor and security professional and brutally honest when it comes to opinions.

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