With the modern customer now demanding an instant resolution to any queries they might have, companies need to be readily available to respond to these. The concept of predefined ‘business hours’ is fast becoming an antiquated one, especially with VoIP technology now enabling businesses to reply instantly to consumer queries.

Instead of ringing a number and hoping they might get through to the right person, customers can be confident of connecting straight away with someone who is willing and able to deal with their query. Also, as VoIP uses localised toll-free numbers, customers are put through to a local call centre, which helps to instil greater trust between the customer and the brand. This is an effective way of giving an international business a more ‘local’ feel.

Orla Forrest from Paradyn sent us this infographic on VoIP and its impact on the customer experience. High standards of customer service are essential in such a competitive environment, so by embracing VoIP and utilising it effectively, your business can strike a very good impression with consumers and some lasting customer relationships might develop.

 

Written by Jim O Brien/CEO

CEO and expert in transport and Mobile tech. A fan 20 years, mobile consultant, Nokia Mobile expert, Former Nokia/Microsoft VIP,Multiple forum tech supporter with worldwide top ranking,Working in the background on mobile technology, Weekly radio show, Featured on the RTE consumer show, Cavan TV and on TRT WORLD. Award winning Technology reviewer and blogger. Part time actor and security professional and brutally honest when it comes to opinions.