Three leading Irish technology companies, Exigent Networks, Irish Telecom and Netforce today announce that they are officially combining under a new brand – Paradyn – in a €250,000 investment. The newly integrated Paradyn group is unique in the fact that it is Ireland’s only end–to–end ICT provider.

Today’s news follows Exigent Networks’ October 2016 acquisition of Netforce, the managed IT services provider, and includes a full merger of Exigent Networks and its sister company, Irish Telecom. The newly integrated Paradyn group employs 40 people between Cork and Dublin offices and is now able to offer customers a single source for all on-site and intra-site IT and communications systems.

The company is investing €250,000 in the rebrand and in new customer and business operations systems, including service management, customer relationship management and document management to allow the three teams to work effectively as one. The investment also includes staff integration and cross-training to ensure that first line engineers can deal with all IT and communications service requests.

Exigent Networks, Irish Telecom and Netforce announce that they are officially combining under new Paradyn brand in €250k investment. Pictured announcing the rebrand are (L-R) Paul Casey, Director, Paradyn; Cillian McCarthy, CEO, Paradyn; and Rob Norton Director, Paradyn.

Cillian McCarthy, Paradyn’s chief executive officer comments: “By merging these three standalone businesses under a single brand, we have a larger customer base, greater expertise and a stronger position for expansion in the Irish and UK markets. We can concentrate marketing resources into promoting one brand and achieve synergies by deepening the great customer relationships that our businesses have. The back-office integration has already happened so that today’s customer facing switch-on will be seamless.”

Paradyn’s vision is to make life easy for customers in the increasingly complex world of technology and this unification of three companies makes sense for customers, as McCarthy explains, “Think of the complexity of managing desktop PCs and servers in a multi-site organisation; with cloud services; back-ups and security; Office 365; broadband connectivity; and unified communications systems. We bring all of this together in a properly thought-out and more secure end-to-end solution.”

Exigent Networks, Irish Telecom and Netforce announce that they are officially combining under new Paradyn brand in 250K investment. Pictured announcing the rebrand are (L-R) Rob Norton Director, Paradyn; Cillian McCarthy, CEO, Paradyn; and Paul Casey, Director, Paradyn.

Paradyn’s engineers can monitor all aspects of a customer’s infrastructure from its operations centre, enabling fast resolution times and ensuring that it can meet its 90% first-call fix promise. The service also means that customers’ employees are spending less time on IT management which improves system uptime and enables economies of scale for its clients.

McCarthy continued, “We pride ourselves on the relationships we have built with clients and our 98% customer retention rate is testament to this. Although we have a new name, I want to reassure our customers that they can expect an even better level of seamless customer support, while also being able to access the additional end-to-end services and even better technical expertise that we now offer.”

There will be no changes to customer contracts and service agreements.

Written by Jim O Brien/CEO

CEO and expert in transport and Mobile tech. A fan 20 years, mobile consultant, Nokia Mobile expert, Former Nokia/Microsoft VIP,Multiple forum tech supporter with worldwide top ranking,Working in the background on mobile technology, Weekly radio show, Featured on the RTE consumer show, Cavan TV and on TRT WORLD. Award winning Technology reviewer and blogger. Part time actor and security professional and brutally honest when it comes to opinions.