According to a new study commissioned by Ricoh Europe, which involved 1,608 European SME leaders, including Ireland, over half of respondents (52%) say that their business will fail within five years if they do not introduce new workplace technology.

SME leaders clearly prioritise technology that addresses core employee needs, with almost three quarters (72%) believing automation will have the most positive impact on their organisation. It was followed closely by data analytics (64%), document management (62%) and video conferencing (56%).

Chas Moloney, director, Ricoh Ireland and UK

With productivity and innovation considered critical factors for business success, 70% of those asked put technology at the heart of their business’ ability to not only survive but thrive in an increasingly competitive marketplace.

It is not surprising that the overwhelming majority (86%) of decision-makers hoping to take advantage of a digitally-empowered workplace are actively focusing on improving business agility in 2018. In fact, half of the respondents (51%) are specifically introducing new technology to respond faster to trends and opportunities.

Speaking about the findings, Chas Moloney, Director, Ricoh Ireland and UK, said: “It is evident that there is a strong link between increased output and a digitally enabled workplace. Due to the ever-changing nature of the industry, business leaders are quite rightly making sure that they are identifying and embracing new opportunities.

“Staying agile and being ambitious is vital if SMEs in Ireland are to capitalise on market changes. Technology is central to this in that companies needs to invest in the right tools which will have a real and positive impact on their bottom line. Those that haven’t already could find themselves being left behind.”

The research polled 1,608 SME leaders across Europe, including Ireland. The survey was commissioned by Ricoh Europe and carried out by Censuswide. Find out more at


By Jim O Brien/CEO

CEO and expert in transport and Mobile tech. A fan 20 years, mobile consultant, Nokia Mobile expert, Former Nokia/Microsoft VIP,Multiple forum tech supporter with worldwide top ranking,Working in the background on mobile technology, Weekly radio show, Featured on the RTE consumer show, Cavan TV and on TRT WORLD. Award winning Technology reviewer and blogger. Security and logisitcs Professional.