Growth in numbers coming out online, according to support service


Growing numbers of LGBT people are choosing to come out online, according to the LGBT Helpline, the national support service for Lesbian, Gay, Bisexual and Transgender people.

The organisation held an event with eir today, which focused on the role of the internet in the lives of LGBT people.  Helen McEntee TD, Minister of State for Mental Health, was the guest of honour at the event, while a panel discussion took place with contributions from psychotherapist Colman Noctor; digital influencer James Patrice; broadcaster Dil Wickremasinghe; and Ian Power, Executive Director of

Speaking at the event, Paula Fagan, National Coordinator of the LGBT Helpline, said the experience of coming out has changed significantly as a result of digital communications.


Impact of Social Media on LGBT Community Highlighted by LGBT HelplinePictured today at the launch of the LGBT Helpline and eir’s ‘It’s Good To Talk’ campaign at eir Headquarters, Dublin 8 were Broadcaster Dil Wickremasinghe and Digital influencer and broadcaster, James Patrice. Today’s event featured a panel discussion on the impact social media plays on the LGBT community and officially launched the ‘It’s Good to Talk’ campaign. ‘It’s Good to Talk’ is a positive mental health campaign by the LGBT Helpline and eir, returning after a successful first year in 2016. The campaign will see the two organisations working together throughout Pride 2017, including having a joint float at Dublin Pride on 24th June. Pic: and header pic Marc O’Sullivan


“In the past, coming out tended to be a very personal experience, where you opened up about your sexuality to a small number of trusted family members or friends,” she said.  “And while people are still careful about who they tell when they are first coming out, once they feel more comfortable about their sexuality, more and more people are choosing social media platforms such as Facebook and Twitter as a way of telling other family members, friends and their wider social circles.


“The volunteers who work in our support services are increasingly hearing from people who have made the decision to come out online, but who are then very anxious as a result, wondering how this huge event in their lives will be received.  People can spend a lot of time deliberating over whether or not to come out online and then, after doing so, they can feel quite exposed.  


“On the up side, we’re seeing that most people receive a lot of positive affirmation after coming out online.  They find it a reassuring experience, with social media often helping them to feel less isolated and allowing them to tap into extensive online support networks. But it is a big step, so we do encourage people to think about it carefully and consider what supports they have offline, in particular who they can talk to if they do not get the reaction they are hoping for.”






In addition to the phenomenon of coming out online, Ms. Fagan said the LGBT Helpline is increasingly being contacted by victims of cyber-bullying.


“Mainly, this presents where people are either threatened with or have experienced negative comments being posted online about their sexuality or gender identity,” she said.  “We are also hearing from people who have been threatened with, or have had, private images of themselves shared online, sometimes by an ex-partner.”


Ms. Fagan said social media use tends to be higher amongst LGBT people than the general population, with figures from 2014/2015 showing:

  • 76.8 per cent of LGBT people used Facebook, compared to 57 per cent of the general population;
  • 44.5 per cent of LGBT people used Twitter, compared to 21 per cent of the general population; and
  • 33.5 per cent used Instagram, compared to 15.5 per cent of the general population.


One in every three contacts to the LGBT Helpline is now made through the organisation’s online instant messaging service, as opposed to the more traditional contacts through telephone helplines.  Furthermore, over 80,000 people visit the website every year, to access information on LGBT services and supports nationwide.  The web-pages on coming out and what it means to be LGBT are amongst the most popular, Ms. Fagan said.


Input from Minister Helen McEntee

At today’s event, Helen McEntee TD, Minister of State for Mental Health, highlighted the excellent work done by organisations such as the LGBT Helpline in safeguarding and promoting people’s mental health.


“Undoubtedly, the internet has brought much good,” she said.  “However, it has also introduced new pressures and new ways for people to scrutinise, judge and criticise each other. 


“I commend the LGBT Helpline for exploring how the internet is impacting on the LGBT community, and what actions need to be taken to protect and safeguard people’s mental health, both in online and offline spaces. 


“Services such as the LGBT Helpline play a crucial role in supporting people who may have experienced cyber bullying, online harassment or negative feedback on social media.  I am delighted to see the Helpline partnering with eir on the ‘It’s Good to Talk’ positive mental health campaign during this Pride month.” 


Positive Mental Health Campaign with eir

‘It’s Good to Talk’, a positive mental health campaign by the LGBT Helpline and eir was launched at today’s event.  The campaign will see the two organisations working together throughout Pride 2017, including having a joint float at Dublin Pride on 24th June.


eir’s Work on Promoting Diversity

Speaking about its partnership with the LGBT Helpline, Michelle Toner, Head of CSR, eir, said: “The LGBT Helpline provides crucial support and we are very proud to partner with it to raise awareness of the vital services it provides nationwide.  Being able to talk with trained volunteers is so important to those people going through difficult times in their lives. Through our ‘It’s Good to Talk’ campaign we are encouraging everyone to put their mental health first and to remember that there is always someone to turn to.


“We launched our first LGBT network, eir Spectrum; two years ago. It is a fully inclusive team of LGBT employees and straight allies working together.  The goal for this team is to continue to support an environment and raise awareness of eir as a company where everyone can bring their whole selves to work and where all employees are respected for what they, as individuals, bring to the eir team.”


The LGBT Helpline is the national support service for LGBT people, their families and friends.  It was established in 2010 and is run through a network of local helpline centres and a range of online services.  The organisation’s teams of trained volunteers provide confidential support and information through the telephone helpline, online chat service, peer support service and the website.  The helpline number is 1890-929-539.  For further information, visit or follow @LGBT_ie on Twitter, #itsgoodtotalk. 

By Jim O Brien/CEO

CEO and expert in transport and Mobile tech. A fan 20 years, mobile consultant, Nokia Mobile expert, Former Nokia/Microsoft VIP,Multiple forum tech supporter with worldwide top ranking,Working in the background on mobile technology, Weekly radio show, Featured on the RTE consumer show, Cavan TV and on TRT WORLD. Award winning Technology reviewer and blogger. Security and logisitcs Professional.

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