You now have until the 15th of May to make your mind up..
Pre-pay customers are now getting text messages from Three to remind them of the change or terms which will see customers loose weekend minutes to any networks. Customers are taking to social media to vex their anger at the change, In fairness to Three they are giving customers an extra month to exit their contract,Given pre-pay is not a contract really its just a top up account there is one thing to keep in mind if you want to keep your number…However I have not heard about any such message for bill-pay customers as yet…
Bill-Pay customers also have been getting text messages stating their service will cease on certain dates depending on when you cancelled.. As previously advised in our last post on this scenario which you can read in full HERE
Three also have said to its customers on social media…
We have decided to re-communicate these changes to our affected prepay customers and provide you with an additional 30 day period to consider your options. Here’s how to get in touch with our dedicated teams if you have questions 👉 http://goo.gl/vSn68d
If you cancel your contract you have 30 days to port your number or move to another plan on the network,if you do not your number will be disconnected.
Under Regulation 14 of the European Communities (electronic communications networks and services)(Universal Service and Users’ rights) Regulations 2011 an operator shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and their right to withdraw without penalty from such contract if they do not accept the modification.
Also reports are coming in with people having NO SERVICE and have been disconnected from the service..
Also if you go over your core plan you will be fleeced in the near future…. You can contact them HERE which is what they advise on Social Media
The out of bundle rate for data used within the EU will increase from 24.6c per MB to €1.01 per MB. The out of bundle rate for calls within the EU will increase by 3c to 38c per minute*. Full price list