The Competition and Consumer Protection Commission have been busy of late and have found Vodafone,Meteor,Three,eircom and UPC to be found to have not given consumers clear language on cancellation rights over the phone or online,also noted was legally cancelling distance contracts.This is an ongoing issue and often you need to search deep to find the details required should you wish to exit contract via websites and some can be confusing for people and how they are drawn up under sub-menus. Pictured below is the chart for Compliance notices.
Speaking about the latest Consumer Protection List, Isolde Goggin, Chair of the Competition and Consumer Protection Commission said “Our focus in the CCPC is to quickly and efficiently put a stop to practices which cause harm and financial detriment to consumers. 2015 was a busy year for our consumer enforcement teams, with the conclusion of 62 different actions. We inspected 111 business premises across the country to check that traders were compliant with price display legislation, and where traders were found to be in breach, we took action to ensure compliance.
Ms Goggin concluded; “Enforcement of consumer protection law is a core activity for the CCPC and we are committed to using our powers effectively and extensively. We encourage businesses to understand their obligations and to take a proactive approach to compliance. Should businesses breach legislation, they should be aware that we will take whatever enforcement action is necessary.”
See the full document HERE