Arnotts are the latest to get a slap on the wrist from the CCPC, Compliance Notices had been recently issued to eircom eMobile, Meteor, Three, UPC and Vodafone as part of a review of compliance in the telecoms sector,reason being is consumers buying on-line were not provided with the correct information so that they could exercise their right to cancel orders or return goods..This is good news and perhaps a lesson to be learned going forward as on-line shopping is booming right now and buyers rights are not being explained. Arnotts do sell quite alot of tech on-line along with their huge selection of household goods and more.
This action specifically relates to the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, referred to as the Consumer Rights Directive. When buying goods online this legislation gives consumers a cooling off period in which they have the right to cancel an order for any reason within a specified period. For products bought online the cooling off period extends to 14 days after the goods are received. Under this legislation traders are also obliged to provide information to consumers about their cancellation rights before they make a purchase.