You can’t run a business these days without using social media. From retail to fast food, social media interaction has become as important as the product/service you are selling. If you’re a business, with no time to be trawling through each of your social media accounts every hour of the day, Gnatta is the tool for you. Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface. Enabling customer services to be handled at scale, Gnatta ensures operators can evenly spread their time across communication channels, reacting to tweets, Facebook messages, SMS messages, and email, marketplace and review sites. Providing all these different chains of communication in one place removes the need for deep channel knowledge, saving businesses both time and money, allowing them to dedicate their time to engaging with customers.
This software may only look like a way to react to your customers enquires, but it also allows you to pro-actively connect with potential customers before they’ve even thought to contact you using our proactive streams to pick up specific hashtags or words mentioned in a user’s bio. You can also use it to solve a query they tweeted about or just help promote your brand.
You are also provided with a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them. Able to track and report on response times, interaction length, interactions per hour and much more so you can automatically see what is working for your business and what (who) isn’t!
Even on traditional formats like email or SMS, Gnatta can provide insights into statistics such as sentiment and adjustable graphs and charts if needed.
Removing the need to flip constantly across different social media accounts, Gnatta ensures you never need another tool for customer service again.
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